Toyota Motor Corporation: Problem Solving and Decision Making Analysis

This report analyzes the problem-solving and decision-making processes within Toyota Motor Corporation. It begins with an introduction to decision-making and provides background on the company's challenges, particularly regarding recent quality issues. The report identifies key information derived from the problem, including customer relationships, quality measures, and customer health. It then presents potential solutions, such as adopting operational management techniques, reviewing procurement tasks, implementing intense quality testing, and providing employee training. The report outlines a six-step decision review technique and a four-step implementation plan, detailing resource analysis, briefing, implementation, and monitoring. It also covers stakeholder communication, distinguishing between internal and external stakeholders, and suggests using benchmarking for monitoring and review. The conclusion summarizes the findings, emphasizing the identified quality issues and the proposed solutions and implementation strategies. References to relevant academic sources are included.

Problem Solving and Decision
Making

TABLE OF CONTENT
INTRODUCTION
Background of Problem
Information derived from Problem
Solution of Problem
Decision Review Technique
Implementation Plan
Stakeholder Communication Plan
Monitor and Review Technique
CONCLUSION

INTRODUCTION
 Decision making generally refers to group of activity which looks at making
different decision by understanding different element of issue.
 Toyota Motor Corporation is a Japanese multinational automotive manufacturer
headquartered in Toyota, Aichi, Japan

Background of Problem
 Toyota motor co. Ltd is one of the biggest
automobile manufacturing company in the world
and is well known for producing good quality of
product in the market.
 Company was well known for producing product
which is good in aspect of safety of customer in
the market but in the recent time the story is not
the same as it was in the past.

Information derived from Problem
 There are varieties of the different type of the
information which is presented in front of the
company which will help the company at the time
of making or thinking about the solution of the
problem which has been identified. Some of the
information is as follows:
 Customer relationship
 Quality Measure
 Customer health

Solution of Problem
 There are variety of the different sort of the solution which was in front of the
company to adopt in regards of problem which has been identified by the company
in long run. Some of the solutions are as follows:
 Adoption of operational management technique
 Review procurement task of company

CONTINUE
 Intense Quality testing
 Training to the employee

Decision Review Technique
 Toyota has to make sure that they used to follow 6 simple steps in the organization
to decide which alternative will be the best alternative for the organization. Seven
different steps are as follows:
 Identify decision
 Gather relevant information

CONTINUE
 Identify alternative
 Weigh Evidence
 Chose among alternative
 Review your decision

Implementation Plan
 There are 4 different sort of step which needs to be followed by the organization to
implement the plan in the organization. Following step are as being followed in the
organization:
 Resource Analysis
 Briefing
 Implementation
 Monitoring and controlling

Stakeholder Communication Plan
 Stakeholder are generally group of the individual in the organization who generally
has good sort of the interest linked with the project of the company.
 There are two type of stakeholder i.e. internal stakeholder and external stakeholder.
 Internal stakeholder are the one which generally used to operate from the company,
whereas external stakeholder are the one which generally used to operate from
outside in the organization.

Monitor and Review Technique
 To monitor and review the technique which will be adopted in the
organization, benchmarking technique will be used in the organization.