Case Study Analysis: Toyota's Quality Issues and IT Solutions (BUS300)

This case study examines Toyota Motor Corporation's challenges with product quality and customer complaints, focusing on the role of information systems and IT in addressing these issues. The assessment begins by providing background information on Toyota and the information systems it utilizes, such as Decision Support Systems (DSS), to identify and solve problems. It then delves into the specific problem of declining product quality and increasing customer dissatisfaction, analyzing the root causes and potential solutions. The study emphasizes the importance of implementing Total Quality Management (TQM) and standardization processes to improve product quality, streamline manufacturing, and enhance employee training. Furthermore, it highlights the strategic role of IT in marketing, market research, and product development, showcasing how Toyota leverages IT to gain a competitive advantage and better meet customer needs. The case study concludes by outlining a change management program, including steps for problem identification, strategy development, environment building, implementation, and monitoring to ensure the successful improvement of quality and customer satisfaction. References to relevant academic sources are provided to support the analysis.

CASE STUDY
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Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Introduction of Company and information system that helps solve a problem......................3
Provide a description of the problem......................................................................................3
Analysis of Different problem................................................................................................4
IT plays a strategic role by adding value and providing a competitive advantage.................4
Design a change program or set of activities and procedures for improvements...................5
CONCLUSISON..............................................................................................................................6
REFERENCES................................................................................................................................8
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INTRODUCTION
An information system is defined as the software that helps organize and analyze data. This
Assessment Explain the background of the company and also different information system used
by cited firm. The Assessment explains the different difficulty which is faced by the company in
the market. After that the Assessment goes on to Explain different method through which the
quality of different product of the company can be enhanced in cited firm. After that the
Assessment Explain the role of IT in cited firm. In the end the Assessment Explain the change
management process of the company (Carey and et.al., 2018).
MAIN BODY
Introduction of Company and information system that helps solve a problem
Toyota Motor Corporation is Japanese multinational automotive manufacturer
headquartered in Toyota, Aichi, Japan. In 2017. Toyota consists of 364446 employees in the
organization. Toyota was established by Kiichiiro Toyoda in the year 1937. There were many
different information through which organization can build different information. Decision
Support System (DSS) is the information system which can be used by the company to find out
the answer of the difficulty which is faced by company. This system generally used the input
front internal as well from external system to find out the answer of the difficulty. As to solve
the problem of the company, organization has to make different changes in internal system on
the basis of information gather from variety of different external parties who are facing problem
in company (Nanda, 2016).
Provide a description of the problem
Biggest difficulty which is faced by the organization in recent times is that organization is
facing difficulty in context of quality of Product. Reason behind the same is identified that
customer in the market are facing difficulty of safety in product of Toyota. So it can be said that
Toyota is facing quality as well as customer complaint. Quality of product is creating concern
for different customer in the market, So it is the biggest difficulty for the company is increasing
number of customer complaint in cited firm (Jones and et.al., 2020).
In past Toyota was well known for offering good quality of product in context of secure
product but in the recent time product of the company has seen good controversy on the context
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of security of the product in the market. This has eventually increased the amount of customer
complaint for company.
Analysis of Different problem
Operational management model is the best tool which can be used by the company to
improve the quality of the product in cited firm. Toyota has to adopt TQM model in the
company this will eventually provide crucial support to the company in improving the quality of
companies product in the market. TQM will provide crucial support to the company in detecting
and reducing different type of eliminating error which generally occurs in the manufacturing
streamlining and supply chain of cited firm. Not only will that TQM model in cited firm provide
adequate training to all employees in the company. This will provide crucial support to the
company in building good human power of the company to carry out different operation of the
business very efficiently in cited firm and will also provide crucial support to the company in
improving customer satisfaction in the market. As with the help of same Toyota will able to
concentrate on quality aspect of product will eventually provide crucial support to the company
in enhancing quality of different product manufactured in an organization (Schore, 2018).
Another way through which organization can improve the quality of business product is by
implementing standardization process in firm this will eventually prove crucial in providing
company in setting up the measure and guiding different employee a way through which they
can offer the optimum standard of the product in the market. Also implementing same in cited
firm will prove crucial in providing company in getting the information about the deviation
which is there in the operation of the business. As comparing the actual quality of product with
the standard set in cited firm. Toyota will able to find out the deviation in the performance of
firm, n the basis of the same Toyota can plan different activity in cited firm in a way to improve
overcome the deviation which has been find out in the operation of the business. This will
provide crucial support to the company in finding out the different difficulty in the
manufacturing very easily and will also prove crucial in providing company in producing more
quality product in the market.
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IT plays a strategic role by adding value and providing a competitive advantage
Information Technology is generally defines as usage of different system in firm for the
purpose of storing, retrieving and sending different information. IT plays variety of the role in
the different organization across the globe. IT generally plays a supporting role to variety of
different operation of cited firm; this generally supports the company in adding different value to
different operation of company. Some of the role which is played by IT in the company are they
used to play a crucial role in marketing function of cited firm, also IT used to play a very role in
enhancing customer satisfaction in organization. Generally organization used to take help of
different IT software in firm to develop a innovative product in cited firm. This provides crucial
support to company in getting competitive advantage.
Looking at usage of IT in the Toyota it has been analysed that main role which is played
by IT is in the marketing of different product in firm. This generally used to prove crucial in
providing company in presenting the product of company more effectively to the consumer in
the market. This eventually used to bring good value for different customer in the market. As
with the help of IT organization used to promote the product of the company on more social
media platform, this generally provide crucial support to the company in educating the different
customer in market and also prove crucial in providing company in enhancing level of customer
satisfaction. Another role which is played by IT in Toyota is of market researcher (Holliger,and
et.al., 2016). Toyota generally used to take help of different IT tool in cited firm to research
about the market in which organization used to operate. On the basis of the same organization
used to understand the different opportunity which is available in front of the company. Also
with the help of the same organization used to understand the need and preference of customer
in the market. After that organization also uses IT in developing new product in firm on the basis
of different information which is gathering by IT software which was used to gather different
information from the market. This generally helps the company in organizing different product
of the company in a way that it help company in building good value for different customer in
the market.
Design a change program or set of activities and procedures for improvements.
Identifying the Problem: In Initial phase Toyota will perform different activity in firm to
identify the different difficulty which is promoting the problem in of quality in cited firm. For
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performing the same activity in firm, Organization will go through the different manufacturing
process in cited firm and will try to identify the difficulty (Ravichandran, Han and Mithas,
2017).
Change strategy: In this phase organization has to make sure that they used to develop
different change strategy to be implement in the company. It is the phase in cited firm will take
of different IT technology and also will assist the different opportunity to find out the answer of
the difficulty which is faced by organization.
Building environment: It is the third phase in the process in which organization has to
build the environment in the company in which different change can be implemented
successfully in firm. Different activity under this phase is employee briefing, training about the
change in firm. This will prove crucial in providing company in building good workforce for
cited firm (Jabri, 2017).
Implementation: It is the phase in the company in which organization will implement the
different changes in cited firm. It should be implemented in a way in firm that it can be resisted
by all cited firm very easily in firm.
Monitor and control: It is the last phase of change management in cited firm. In this phase
Toyota has to make sure that they used to monitor the different functioning of change in the
company and on the basis of the same organization used to take different decision to control the
same in cited firm effectively (Khanam, Siddiqui and Talib, 2016).
CONCLUSISON
The Assessment concludes that DSS is the information system which will be used in
firm. After that the Assessment summarized that Quality is the difficulty which is faced by the
company in the market. Than Assessment conclude different role which is played by IT in an
organization. Then Assessment concludes that there are two different ways through which this
problem can be faced by firm. In the end the process through which this problem can be
overcome by cited firm.
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REFERENCES
Books and Journals
Nanda, V., 2016. Quality management system handbook for product development companies.
CRC press.
Carey, R.B and et.al., 2018. Implementing a quality management system in the medical
microbiology laboratory. Clinical microbiology reviews. 31(3). pp.e00062-17.
Westgard, J. O. and Westgard, S. A., 2017. Six sigma quality management system and design of
risk-based statistical quality control. Clinics in laboratory medicine.37(1). pp.85-96.
Jones, D. O and et.al., 2020. SALT3: Rebuilding the SALT2 Model of Type Ia Supernova
Standardization for the 2020s. AAS, pp.434-04.
Holliger, C and et.al., 2016. Towards a standardization of biomethane potential tests. Water
Science and Technology. 74(11). pp.2515-2522.
Schore, A. N., 2018. The right brain implicit self: A central mechanism of the psychotherapy
change process. InUnrepressed unconscious, implicit memory, and clinical work (pp.
73-98). Routledge.
Jabri, M., 2017. Managing organizational change: Process, social construction and dialogue.
Palgrave.
Ravichandran, T., Han, S. and Mithas, S., 2017. Mitigating diminishing returns to R&D: The
role of information technology in innovation. Information Systems Research,28(4),
pp.812-827.
Khanam, S., Siddiqui, J. and Talib, F., 2016. Role of information technology in total quality
management: a literature review. Khanam, S, Siddiqui, J. and Talib, F.(2013),“Role of
Information Technology in Total Quality Management: A Literature Review”,
International Journal of Advanced Research in Computer Engineering and
Technology. 2(8). pp.2433-2445.
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