Quality Management Report: Toyota Motor Corporation Case Study

This report delves into the realm of quality management, utilizing Toyota Motor Corporation as a comprehensive case study. It begins by establishing the fundamental importance of quality management within an organization, emphasizing its role in maintaining excellence, ensuring customer satisfaction, and fostering competitive advantages. The report then meticulously explores Toyota's quality management strategies, including the Total Quality Management (TQM) system and the Toyota Production System (TPS), analyzing their impact on production processes and overall business success. Furthermore, it presents a balanced perspective by outlining both the advantages, such as increased efficiency and enhanced brand value, and the disadvantages, like potential implementation costs and resistance to change, associated with quality management systems. The report concludes with a set of recommendations aimed at further improving Toyota's quality management practices, offering valuable insights for businesses seeking to optimize their quality control and management strategies.

Quality and
Management

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY ..................................................................................................................................3
Importance of quality management in an organization .............................................................3
Advantages and disadvantages of quality management system................................................5
CONCLUSION ...............................................................................................................................7
REFERENCESS..............................................................................................................................8

INTRODUCTION
Quality management is the process of overseeing all the activities and task that should
be accomplished to maintain a desired level of excellence (Azman And et.al., 2019). This
includes determination of a quality polices , creating and implementing quality assurance
and planning and quality improvement and quality control.
This report will cover case study of Toyota Motor corporation, It is multinational
automobile company and headquarter is in Japan. This will be the best example to study about
quality management. This report will briefly explain importance of the quality management how
how it helps to improve quality of the production process. It will also use models and theories
of the quality management. This report will analyze how Toyota company is managing their
quality and it will also include advantages of working towards a quality system. In the end of
this report will provide recommendation for the company, so they can improve their quality
more effectively.
MAIN BODY
Importance of quality management in an organization
Quality management is one of the topmost principle of the management which helps to
maintain the spheres of the quality in each and every fact of every business of the firm . It
also keep the cash flow within organization and also helps to take competitive advantages in the
market. Business who are using quality management system have advantages, and they can
grow their business more effectively . Quality management ensures to provide satisfaction to
customers by providing quality product to them.
Consistent quality and make of the products
This highly imperative for the companies in their manufacturing, design, execute and
the product offering to the target market realizing the importance of the quality management
system and maintaining the parameters of the management at every facet (Gardasevic., 2018).
It is helpful to maintain the realms of the product on the continues basis . Additional an
organization is able to conduct research of the target market and study the market regularly
basis having a drive to offering the products that stand as a testimony to the quality and its
principles.
Ensure Long Lasting efficiency

It is necessary for the employees of the company to understand the importance of the
quality management and when they started understanding from right from the engineers to the
companies sales managers, and they flow quality management then it results in improvement
in their efficiency as they know the product they are selling is the best in the class.
Concordance in employees of the company helps to gain understanding of the process which
affect on the quality and sales of the firm and company started making profit more and take
competitive advantages.
Higher productivity level
Quality management system rise the level of productivity at the workplace. Employees
of the company know that they are working on something which is something unique and
quality plus due to the high parameters of the quality , obstacles and bottlenecks are ironed
out automatically, which increase their productivity level.
Attract customers to buy products
First rule of the business is to survive in the market by selling their products and this
can be only possible if they are having a loyal customer in the market (Hu., 2016). Customers
have lot of option in the market to choose so it is important for the organization to main their
product quality to attract customers, and they should also look for their design of the product
which is helpful in attracting customers for the firm. This can be helpful for the firm to attract
customers and gain their locality which will help them to grow their business more effectively
and take competitive advantages in a market where they are operating their business.
Beat the competition in the market
competition in the market is inc rising and almost every industry has higher
competition pressure on the organization. This threat is also putting pressuring on the firms
which are well existing brands, this is virtual for the firms to understand the importance of the
quality management, and they should give priority to take competitive advantages. There are
many brand names in the market that have to shut down their business and their operations in a
short period of time as they are unable to adhere to the standards of quality. As mentioned above,
the customer nowadays is much more aware and agile plus there are lot many other brands in the
market waiting for you to leave the market (Karthiyayini , Rajendran and Kumaravel., 2018).
Hence Total quality management system is one of the b way to take competitive advantages and
helps brands to achieve their objectives and goals of the business, and they can also attract

customers to but their product by using this tool in their production. They will able to gain
competitive advantages, and they can show their presence in the market where they are operating
their business.
Enhanced brand value
Total quality management system is useful for the firm to show their present in market
and also enhance brand value at the domestic and international market. Brands are known by
the people because they provide quality in their product so organization should look for this
system and improve their product and services quality which will create their brand name in
the market.
Less human errors
When business follow the quality management procedure at their workplace then this
also follow the guidelines and principles that have been framed for each of the company's
production operations m and right from the upper department to the management trainees of
the company , every level have to0 follow the same guidelines and rules. This creates result in
less human errors enhancing the productivity and work efficiency levels . Plus with the less
amount of the human errors increase the work efficiency and productivity levels and it also
reduces the chances of risk in the process.
Advantages and disadvantages of quality management system
Quality management system have their own advantages and some disadvantage. Many
firms and automobile companies who are using quality management system are successful and
one of the successful company who are using total quality management system is Toyota, and
they are using Total quality management system which is useful to provide them quality
product and their services. This system also improve their process of manufacturing car and
provide them superior quality in their products (NADTOCHIY,., 2020). Total quality
management world not be what is today without the Toyota company. It has renowned fort
their lean production system . Toyota company is the 10th most essential company all over the
globe who directly address TQM management system. This company also has get rewards
and achievements for their management in the quality and one of them they get in 1965
Deming application price ad japan quality control award in 1970 which one big achievement
for this company.

For this company Total quality management system is based on the based ion their
concept which is Customer first, their first priority is their customers satisfaction and leaders
of this company also motivate their employees to give their best to improve quality of the
product, so they can provide satisfaction to their customers and gain their loyalty. In 1951 This
company also launches their creative Idea suggestions system To support and encourage their
employees to contribute toward the companies product development this was also9 an part of
the total quality management system of the company. Toyota company introduce their SQC in
1949 . this company has make the great efforts to give back with the community – based
projects and environmental initiatives. Those concepts were the core of the Toyota
Production system (TPS ), and it has provide higher quality to the product and this companies
process as well , improve their all aspect from the individual to services.
Advantages
 it helps to increase efficiency of the workers and reduce the waste from the resources
used in the manufacturing process of the Toyota (Obeidat, and et.al., 2018).
 provide satisfaction to the customers of the company, and they able to make good
relationship with their customers which results in growth in the revenue of Toyota
company.
 Employees of the Toyota company are giving their participation to improve quality of
the cars. Every employee of the company are working in a group which creates good
understanding between them, and they can understand culture and making better
environment at workplace of the Toyota.
 Great consistency in advantagehe product quality and their services.
 Profit of the Toyota company has been increased because of the Total quality
management implementation which provide constant growth to this company and it
results in their profitability. \
 Errors in the manufacturing reduced because every employees have to follow some
rules and guideline which is decreasing errors in the manufacturing of the Toyota
company.
 Communication in the organization plays important role and it has been increase in
Toyota company because of the quality management system. They are allowed to
communicate with their superiors and their problems with them.

Disadvantage
 Implementation of the total quality management system in the company requires high
quality training to the employees because of this they have to pay attention toward
their training more then their day to day work duty.
 Quality management system needs change in the mindset , methods, attitude for the
performing jobs (Teixeira And et.al., 2019). When the manager of the company does not
pay attention and does not communicate with them workers may feel fearful which can
lead to them towards resistance .
 TQM is expensive to implement. Implementation often comes with additional training
costs, team-development costs, infrastructural improvement costs, consultant fees and the
like.
 Quality management system focus on the task standardization top ensure consistency
discourages creativity and innovation. This is also discourages new ideas that can
possibly improve productivity.
CONCLUSION
As per the report has been covered case study on Toyota Motor corporation, It is
multinational automobile company and headquarter is in Japan. it was the best example to
study about quality management. This report has been briefly explained importance of the
quality management how it helps to improve quality of the production process and
manufacturing process of the organization. This report also has been use models and theories
of the quality management. This report has been analyzed how Toyota company is managing
their quality and it also has been concludes advantages of working towards a quality system
and disadvantages of quality management system. In the end of this report has been provided
recommendation for the company, so they can improve their quality more effectively.

REFERENCESS
Books and journal
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Hu, Y., 2016. Design and Implementation of Recruitment Management System Based on
Analysis of Advantages and Disadvantages of PHP Three-Tier. Romanian Review
Precision Mechanics, Optics & Mechatronics. (49). p.74.
Karthiyayini, N., Rajendran, C. and Kumaravel, M., 2018. Importance-performance analysis
(IPA) for testing–and calibration–laboratories in India. Benchmarking: An International
Journal.
NADTOCHIY, Y. B., 2020. Future Innovators. Advantages and Disadvantages of Innovation
Development and Implementation. Revista ESPACIOS.41(05).
Obeidat, D. and et.al., 2018. The Relationship between Human Resource Management (HRM)
Practices, Total Quality Management (TQM) Practices and Competitive Advantages. Total
Quality Management (TQM) Practices and Competitive Advantages (December 12, 2018).
Modern Applied Science.12(11).
Teixeira, A. A. And et.al., 2019. The importance of quality management for the effectiveness of
environmental management: Evidence from companies located in Brazil. Total Quality
Management & Business Excellence.30(11-12). pp.1338-1349.