Organisational Effectiveness and Total Quality Management at Toyota

This essay provides a comprehensive overview of Toyota's Total Quality Management (TQM) approach, exploring its historical context, core principles, and practical implementation. It delves into the evolution of TQM at Toyota, highlighting the company's adoption of strategies like "customer first," kaizen (continuous improvement), and statistical quality control. The essay examines how Toyota improved processes, prevented defects, prioritized efforts, and fostered cause-and-effect relationships to achieve high-quality products and customer satisfaction. Furthermore, it discusses the roles and importance of TQM, the theories of improvement, and the key principles that contributed to Toyota's success in the automotive industry. The essay emphasizes the impact of TQM on organizational effectiveness, including enhanced quality, improved customer relations, and increased profitability.

ORGANISATION
EFFECTIVENESS

Table of Contents
INTRODUCTION...........................................................................................................................1
ORGANISATIONAL EFFECTIVENESS......................................................................................1
History of Toyota's TQM adoption.............................................................................................2
Total Quality Management of TOYOTA........................................................................................3
Improve the process....................................................................................................................3
Prevent defection.........................................................................................................................3
Priorities efforts...........................................................................................................................4
Developing cause relationship....................................................................................................4
Quality measurement..................................................................................................................4
Customer satisfaction..................................................................................................................5
Roles and importance of TQM ...................................................................................................5
Importance of TQM ...................................................................................................................6
Theories of improvement ..........................................................................................................7
Success of TQM .........................................................................................................................7
Principle of TQM........................................................................................................................8
CONCLUSION................................................................................................................................8
REFERENCES ...............................................................................................................................9

INTRODUCTION
Total quality management refer to continuous effort by organisation that confirms long
term loyalty and customer satisfaction. Quality mean to a parameter which decide the excellency
and inferiority if the product or service. This term describes as a management approach to long
term success by satisfaction of buyers ( Lambe 2014). This total quality management is a effort
of organisation to install and make permanent climate in which company can continuous
improves its capability and ability to deliver best quality product and service to customer. Toyota
is a Japanese multinational automotive manufacture company headquarter in Aichi, Japan. This
company is the fifth largest firm worldwide. This individual essay consist the whole detailed and
focused theory of Total Quality Management its uses, principle, roles. This assignment pays
some lights on success of TQM with support of example such as Toyota and some of theories are
also states that used by firm to achieve pre determined objective.
ORGANISATIONAL EFFECTIVENESS
The concept of organisation effectiveness is to how an firm is effective to attain their pre
determined goals. This directly concern with the organisation it self or other several key area of
the company. Every venture has some groups in it as talent management, leadership
development. Design and structure also the implementation of changes and transformation. Each
group does and has many role to perform such as improve trad off between speed and quality.
Technical depart are focusing on the advanced IT resolution coming in market. Every
organisation are made up for gaining the advantage and profit through competing the need of the
society in different aspect the main objective of it is to provide high quality goods to his
customer for garbing their eyes and also trying to builds sound relation with them for future
trade. An effective organisation helps in creation trust in his audience. In other sense corporate
world are supposed to serving worldwide and framing plans and, policy for building the firm
more effective and efficient ( Hamer and Collinson Fowler 2013). On heading this path they
organiser seeks to adopt all those strategy such as Total Quality Management that will be perfect
for the big and small or every kind of venture. This methods are facilitates person by enhancing
his organisation standard through focusing on every segment or side. Toyota is multinational
company and aimed to serve unique and quality product as vehicles and adds different attributes
to its products and delivers them in desired customer with helps of innovative ideas and strategy.
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So this has been understood that the core reason behind a successful company is their only
quality product who are able to grab millions of eyes toward the product and attract them.
Hence the Total quality management is a term who play a sound role in creating a firm
more effective and helps in improving over all corporation. There are some example as hiring of
skilled person, framing sound policies and plans, launching innovative ideas or goods, increment
in company's value, talented employees (Coffey 2010).
History of Toyota's TQM adoption
Toyota company is the best known for the prominent use of the strategy of Total Quality
Management. This firm has firstly used TQM methods which helps in his producing of the cars.
Total quality management is the history of Toyota cause they has been using it since 75 years
back. This strategy has been a cause for receiving the best prestigious awards for the quality
management including the “ QUALITY CONTROL AWARD”.
The TQM has the concept of “ customer first”, kaizen refers to continuous improvement
and the involvement or mixture of all employees. For making effective contribution to firm's
development the Toyota has introduced the creative ideas and suggestion system that supports
and motivates employees along with this they have also introduced the statical quality control
which analysis the quality in mathematical manner. Company's concepts are at core of
production system which led to higher quality goods and makes improvements in all over the
organisation. Total quality management is the magnitude which give major contribution in
company's products and facilitates with over all growth.
The industry revolution made a impact and creates a turning point in manufacturing
company with introduction of line and mass production in time of innovation this company and
japan wants to compete hence they adopt those strategy whom helps in grow rich in also turning
time TQM was the eye candy for the the companies (Ashworth Boyne and Entwistle 2010). It is
required for optimization of manufacturing machinery, product and static al methods to keeping
track of production it also helps in development of quality control methods. When ever engineers
whom are wanted to use and implemented innovation and new technique will always be scared
off cause the quality was hooked with greater effort and its regulation must be follows hence
they will use TQM methods.
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Total Quality Management of TOYOTA
This took in place in late 1960s as an important effort for Toyota that time it was a truck
manufacture company and decides to invent a consumer friendly car for this they made up a
determined effort and improved their methods at fundamental level in order to achieve their
objective with innovation. They received success in his new segment of work and proceeding the
highest quality automotive in the world hence they named their new product as total product
maintenance. At the time when their cars are in roads they discovered the core cause of the
defect was wear in machines in his cars (Chang and Huang 2010). This is caused by the
collection of the dirt and chips. The main problem was their employees are using old American
practise that they took use of the machine till it broke then only called up to engineer to fix it.
Other way they will throw the old machine and ordered a new one. Which affect the
productivity of the firm. Other problem was employee are moved from machine to machine and
creates confusion as out comes, for these reason to solve problems Toyota has changed their
working plans in which they operates.
Improve the process
In very first action they stops moving his employees around machines as much and
framed plan in which they engage worker with an single machines the next step is relate with
employee them self as they need to keep a hand book in which they record their function of
machine cause before of this the operational machine is just a black box for workers. This new
method of working is required to document not only how they operates but overall maintenance
and history or how they will work internally ( Upadhaya Munir and Blount 2014). Hence
workers begins to know and learn about their machine and bring some knowledge that how can
they be able to use it in future. Instead of going on hold when their engineer are on leave they
can use their knowledge to make it work again.
Prevent defection
` this step is concentrated on tackling of the dirt. The Toyota factories messy ones as chips
and dirt is spreading everywhere so the organiser feels to change it since it is clear that dirt is the
main this which make defect in wear so it would be eliminated for it they should be begin from
outside through cleaning regime and also they stated taking care and cleaning the part of the
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machine in the end company suppose to put their expertise in work and begin framing guards and
covers to keeps chips and dirt out of the machine completely.
Priorities efforts
The last step is concerning with equation in systematic prevention maintenance. The
documentation is needed to read carefully about any irregularity in machine operation. For
example when machine starts it use to vibrate but employee ignore it until it brakes. In the new
way if they felt the vibration in machine they would go top switch it off and discover that what
part will be the cause of it and need to be diagnose (Sheehan and Cooper 2011). At this phase
they actually learns how to cure the machine so they it take care of it with out the help of
engineer. In some cases these procedures led Toyota to reframe and modify internal parts so their
tooling is improve it.
Developing cause relationship
There are two conditions for performing brilliantly. First, every one has their concern on
what they really want and second all of them are also agree on cause and effect. It can be
assumed that every person is ready and agree on the result of doing what they have want but who
will be agree on the cause and effect of it. Every organisation feels that if a single person work
as whole then they will use or over do the things which increase the level of cost hence Toyota
builds up those plan in that all workers are working together which helps in reducing the cost and
generating the new focused idea which to effective for the firm. They tend to make best use of
overall resources in the firm to reduce wastage (Sitlington and Marshall 2011). In order to attain
the standard result company use their all aspect to build relation between employee and machines
which helps in growth. This management believes in team work in a systemic manner in order to
use all given machine and sources that right way to use thing is the main part of the production.
Through cluing all of these effort the Toyota has their own check list and start making the best
quality cars and launched in market. The company Toyota is considered as the most benefited
and profitable car manufacture in the worldwide in large margin.
Quality measurement
The management of the quality has results out with their own check list for single
department to assess its quality. Because every business has their own different way in doing
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things. Through the helps of checklist form time to time organiser can measures the quality of
the product and try to make continuous improvement in it.
Customer satisfaction
The the system of techniques tools leaning and training and continuous improvements of
organisational process and pattern of work whom are doing action together are being used in
Toyota to reach out a common objective which helps in satisfy his customers. At some part of
the world people prefer to buy Toyota car only like Malaysia. Through the word of mouth of
customer compliments will be heard for Toyota cars. Some of them are making positive marks
for their reliability of his customer handling service the feature of car safety is the main concern.
it also makes higher market value for the company.
The strategy of Total Quality Management used very effectively by Toyota company and
this plan of TQM returns them good values, loyal customers and quality products in firm.
Implementation of TQM definitely gives some positive out comes and company have improves
their process, helps them in making effective decision. They also helps in building in customer
satisfaction and made his car more profitable. This will assist in creating the systematic and
controlled working environment to conforms smooth run and make sound working environment.
Roles and importance of TQM
Toyota is famous automotive company whom are serving world wide. The automation
has expanded its branches to international level to gain maximum profit with helps of suitable
strategy and policies. In relation with a survey report the results describes that total quality
management has main objective that is to motivates whole corporation toward regular
improvement for capturing set of pre determine goals in defined time period. Generally the larger
company are using this plan for encouraging their staff members for regular growth cause it has
been considered as more prominent way to achieve objective in perfect time. It also assists in
defining the hidden issues or hurdles which may builds problems for the firm at time of
performing the business activities.
According to, total quality management is very important for rewards of the company as
well as improvement of whole team of staff members cause this term has been lighting on every
aspect and department of the organisation and trying to make them more efficient and
productive. Hence Toyota has been concentrated on those scheme by which they reduces the
obstacles by minimising wastage and extra cost.
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On the other side of the coin.......Nankervis Stanton and Foley (2012) said that every
company using this term for creating and enhancing the skills, training and talent of his
employees in order to encourage them toward their own personal and organisational goal also
helps in polishing the their overall personality. It also facilitates employees towards correct path
and helping in increasing the productivity which satisfy the needs of the customers also deliver
products on demanded market either local or international. After examine the role of total quality
management for success of the organisation has been defines that the TQM strategy is essential
and important for the development of firm. It is a aid for the organisation to frame effective plans
by concerning related facts and figure for adjusting the whole association in best way. This has
its own importance in order to having success in company because it assists them in improving
every part of department of Toyota which shown in objective attainment.
Importance of TQM
The term of TQM is sees as the main pillar which differentiate business form their
competitors that conforms the changes in their working system which is necessary for
maximizing the productivity of the company. With this it also used by managerial team for have
best decision in order to reducing the wastage through controlling unoccupied materiel force
employees for performing in better way with suppliers. The major thing that getting the eyes in
this concept is it helps employees in creating sound and health relation with organisation like
with their colleagues or other company who are partners to make peaceful condition in enterprise
which creates helps in attain objective in less time (,Yang 2015). Toyota has main aim to design
advanced cars or vehicles in different types and trying to increase sales through using so many
strategies or promotional schemes. The management of quality help to grabs more and maximum
revenue or profit by producing high and advanced tech products whom have unique attributes
which grab eyes of the millions of customers. Apart of all above major goals of quality
management team is to frame quality product through collecting and arranging the best raw
materiel for manufacturing automation or cars. Hence it has been understood that the quality
management is not only concerning with single use but it also gives lights on every part of the
company which are hooked with organisational activity. The quality head of Toyota firm is very
focused and attentive for every section of the production cause they are believing in over all
growth and best quality product helps company in grow rich with high level of customer
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satisfaction. It can also be said that an organisation needs to consider all the section of the
company while improving the quality and standard of firm and reducing pitfalls.
Theories of improvement
According to a report this has been discovers that numbers expertise are heading with
new idea frame to explain the real meaning of total quality management and its necessities in
context of organisation. Toyota is powerful company that have major objective to give the power
and strength to the roots of the firm at marketplace with use of various policies and strategies.
There are some theories of total quality management improvement in order to enhance over all
company:
Deming's theory: this philosophy is describe the ratio that the author explained as quality
of the company is equal to the performance with all set efforts on the complete cost. This theory
is facing the lights on company's expenses that may results in quality and rises of the cost.
Crosby's theory: this is rolled up by Phillips Crosby that is like other person whom major
focus is on managing quality of services offered by different companies. According to him the
managerial group of the firm necessary invest their time or maintain the quality for attaining
other way to success.
Success of TQM
Toyota is the biggest example for using total quality management strategy cause this tools helps
in enhancing the over all quality of the product and service also produce aid in business growth
on continuation basis. With this the major objective of the frame is to encourage company for
adopting new advanced techniques for their up coming cars and vehicles various other facilitates
that firm involves in the project helps Toyota's care being more attractive. According to....total
quality management is the significant word which lights an individual or company needs for his
quality goods , attributes and positivity. Several thing which creates differentiate form there
product to other's.
Profit of using the TQM: this helps in uplifting the product quality and aids in their
attributes. Morden world wished to have advanced technology in every aspect of the life hence
companies are concerning this TQM strategy. This have its own importance as:
 creates changes in environments
 motivates workers for performance
 helps in boosting the living standard
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 assist in framing product according to demand of the market.
 Forecast strategy for production.
 Gives speed to sales of the firm
 helps in making goodwill in marketplace
 makes customers loyal
 maintain and build sound relation healthy in organisation.
 Examine hidden problems and hurdles in product development process.
This can be said that total quality management is very much important for every size of
organisation.
Principle of TQM
Total quality management can be describe as the system for customer focused company
that includes all workers in continuous improvements hence there are some principle.
 Customer focused: this mainly defined the quality and neglect the size of the company.
 Total employee involvement: this is based on employee involvement all are needed to
be included in single project (Smith 2011).
 Process centred: this has major light on process thinking. It has all things which
arranged in steps.
 Integrated system: this strategy is the integrated tool which helps in continuous
improvement.
CONCLUSION
From the above essay it has been summarised that total quality management is the
prominent thing for the company which provides integration of technology, employees and
resource in sufficient ways that helps in firm's growth. Toyota is the best known organisation
whom used TQM strategy in very powerful way through they enhance their productivity and
enjoys profits in market with high loyalty customers.
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REFERENCES
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customer satisfaction and organisational effectiveness. Total Quality Management.
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Yang, J.T., 2015. Effect of internal marketing on knowledge sharing and organisational
effectiveness in the hotel industry. Total Quality Management & Business Excellence.
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Smith, I., 2011. Organisational quality and organisational change: interconnecting paths to
effectiveness. Library Management. 32(1/2). pp.111-128.
Guest, D. and Conway, N., 2011. The impact of HR practices, HR effectiveness and a ‘strong
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