HC1041 - IT for Business: TPG Telecom's IT Impact Analysis Report

This report examines the impact of information technology on TPG Telecommunications, an Australian telecom company. It discusses the necessity of IT for the business, its importance for survival, the application of IT within the organization, and the benefits and advantages derived from IT implementation, including enhanced communication, efficiency, and security. The report also addresses potential IT risks such as data corruption, malware attacks, and security breaches, along with strategies for maintaining and monitoring IT systems. The analysis highlights how TPG Telecom leverages IT for its products and services, emphasizing the role of technology in its success and adaptation to the evolving business environment.

Running head: IT IMPACT ON BUSINESS
IT impact on Business for TPG telecommunications
Name of the Student
Name of the University
Author Note

1IT IMPACT ON BUSINESS
Table of Contents
Introduction.........................................................................................................................................2
1) Does your chosen business need IT?...................................................................................2
2) Why IT is important for business survival?...........................................................................3
3) What is required to apply IT into your chosen business?...................................................3
4) How does your chosen business use IT?.............................................................................3
5) What benefits and advantages does IT bring to your chosen business?........................4
6) What type of risks does IT bring to your chosen business?...............................................4
7) How can your chosen business maintain and monitor IT?.................................................4
Conclusion..........................................................................................................................................5
References..........................................................................................................................................6

2IT IMPACT ON BUSINESS
Introduction
Information technology and its influence in the world of business has given rise to
various innovations with the digitisation of the business processes. The ways by which the
everything of innovations in business processes and utilisation of information has become
so important to business organisations now a days that business organisations are utilising
all kinds of technological impacts to transform the way in which their business used to
process before. The technological advances in in in the business environment is also
affected the organisations to be impacted with the utilisation of Information Technology
and the organisations are adopting them as a part of the business process or entirely the
business process to transform the way that they provide products and services to their
clients, the ways by which the information technology would help in the survival of the
business in the future, the rationale behind applying Information Technology utilisation
within the business the benefits of the advantages that it brings about and also the kind of
risk that me imply upon the business with their maintenance and monitoring strategies
(Brotchie et al. 2017). For this report TPG telecom in Australia would be considered as an
organisation implementing information technology used within the business and all the
above mentioned points identified in the report below. The organisation for first established
in the year 1986 and it continues to function even now. Throughout the run time of the
business, strategic analysis have found out that the business organisations and the market
environment is changing and so has the organisation adopted our ways of implementing
Information Technology within the organisation and input the generated benefits from it.
TPG or Total Peripherals Group was established as a telecommunication organisation that
is not utilise much of the technological advances anything initial times. The organisation
then started to implement the acquisition of the Information Technology facilities with the
involvement of a trusted cloud called IntraPower photo binding better services to the
customers and also handling the business organisation in a much feasible way with the
utility of the beneficial procedures of applying business process approaches. iiNet was
also taken into account by the organisation and it has spread for the towards Singaporean
countries as well (Tallon et al. 2017). The organisation uses various information
technology related benefits for the products and services including the likes of system,
software, boomerang TV, mobile, IPTV and other internet sources. Therefore the
organisation utilizes the best ways possible for information technology for providing
several products and services to the clients in the end.
1) Does your chosen business need IT?
The TPG telecom set up in Australia is one of the major business organizations
providing telecom services in the country. The organization already specializes in
integrating the Information Technology for the telecommunication services that it provides
its customers. It is one of the major telecommunication industry in Australia that
specialises in providing innovative telecommunication services in the most cost effective
reliable and fast way introducing innovative techniques as backed up by the information
technology implementations. The organisation is also the second largest internet service
provider in Australia and also uses virtual network operator as a part of the information
technology involvement for service providing to the clients. Handling over acute number of
customers in Australia, the company uses several information technology induced features
(Batuo 2015). They provide five ranges of different products and services that include the
likes of networking, OEM services, internet access, mobile phone service and accounting
software to the clients. When the organisation already possesses the end-to-end network
infrastructure utilising the information technology for telecommunication services all over
Australia, the company does not need to implement information technology to a business
process that does not utilise Information Technology Services. It can be identified that the
implementation of Information Technology has been one of the major aspects of the

3IT IMPACT ON BUSINESS
organisation to become one of the most successful telecommunication organisation in
Australia.
2) Why IT is important for business survival?
it is understandable that utilisation of information technology in business is not
something that was implemented within the business structures from the initial days of
business industry, but which changing the business processes and environment has gone
through drastic changes which is now seem to be implementing information technology in
business. There are several ways why the organisations in the latest times are found to be
following one another into adopting Information Technology within the business operations
irrespective of the size of the organisation and the tangible and intangible benefits that the
technology would provide to manufacture a product or provide the services to the
customers as per their requirements. The identify fact behind utilisation of Information
Technology within the business is the ability of the technological advancements to affect
the relationships, culture and efficiency of a particular person towards their business ( Wu,
Straub and Liang 2015). There are also several other advantages lie the security of
confidential information and other advantages regarding trade analysis. There are manifold
benefits of information technology and its influence within a business and given the
increasing competition in the latest time, implementing information technology by different
organisations. This is why they would like to add competitive advantages to the business
irrespective of the business or the industry that it belongs in. the feasibility of the
communication with customers, maintenance of efficiency within the organisational
operations are some of the very few advantages that would be provided by the
implementation of Information Technology. Since TPG telecom is an entire
telecommunication organisation, they would be the most up-to-date about the use of
Information Technology within the organisation. without the utilisation of information
technology in this particular organisation, the organisation could not have survived as its
primary product and services are all related to providing the customers with information
technology related products and services.
3) What is required to apply IT into your chosen business?
TPG telecom already utilizes the different telecommunication products and services
related internet technology. There are several divisions of the solutions that are used for
the organisation to the customers. This specifies how the organisation specialises in in
providing different services like dial up internet services with the help of ADSL, ADSL 2 +,
fibre and SHDSL. There are other ways of acquiring the internet services provided by the
organisation and these are the email services, domain and hosting, website hosting VoIP
solutions virtual phone cards and others. The organisation also specialises in provided
ultimate unlimited broadband structures, system software where am and laptop and
service also provided to the clients. It also included the software systems like CatSoft and
other subscription of television services utilising PAS8 that makes the transformation of a
normal television set to a virtually controlled television set or a smartphone ( Benitez et al.
2018). Mobile virtual network operator are also provided by the organisation and hence it
can be clearly seen that application of it in the chosen business of TPG telecom in
Australia already utilise the information technology services for the business and providing
products and services to the customers.
Therefore there is no proper identification of changes can be done to the recent
running business but application of Information Technology can be modified according to
the ever change in business scenario.
4) How does your chosen business use IT?
There are various information technology products as per the advanced
technological features provided by information technology that TPG uses. This mostly
includes the PPC-1 cable that the organisation uses as the international fibre, the local
fibre providing services over Melbourne Sydney and Brisbane, the 65 connection areas for

4IT IMPACT ON BUSINESS
voice interconnections coma 400 exchanges of the DSLAM capacity, the 500 + locations
of the point of presence. The organisation uses different products and services like the
utilisation of national broadband network for providing numerous ideas about how the
business should provide proper product or service to the customers (Dutta, Geiger and
Lanvin 2015).
This organisation understands the utilisation of a proper telecommunication system
to provide services to the customers and therefore they utilise the likes of Information
Technology facilities and also upgrade themselves with every passing time. They
understand that with the advancement of technological aspects in the business world the
business organisations also needs to strategize several plans for implementing the
upgraded features according to the requirement of the client that changes with business
environment.
5) What benefits and advantages does IT bring to your chosen business?
There are several added benefits to an organisation with the utilisation of
Information Technology implementation within any kind of business. There are several
ways by which the information technology provides a huge number of positive effect on the
business aspects. It affects the ways by which the changing business operation
techniques and the business environment is handled along with the changing business
requirement from time to time of the customers. It also considered as the infrastructure
changes within a business regarding the culture, relationships and efficiency behind a
business. Providing trade advantages to the business and at the same time securing the
confidential information of the organisation are also identified as one of the most
challenging advantage that information technology provides to any business. for the
identified information technology advantages that telecommunication organisations like
TPG can include the better establishment of communication with the customers,
enhancement of the efficiency of the organisation, maintain the business security and
enhance the research capacity and at the same time establish a business culture and
class relations between the employees working within the organisation (Yaseen, Dajani
and Hasan 2016). One of the major advantages of the utilisation of information technology
is about the dynamic interaction capability of the employees within the same organisation
but at different physical locations may interact with each other freely. No longer there is
room for having any confusion about sharing the knowledge within the organisation and
listening of the distrust and tensions are also physically maintained with the help of
Information Technology.
6) What type of risks does IT bring to your chosen business?
Other than the advantages that information technology provides any organisation
with enhancing the interaction of the business activities that can also be a huge range of
impending risks that can affect the business organisation in the most gruesome manner
(Popovič et al. 2018). remind me general information technology threats to distance and
information within a business followed by corruption of hardware and software failure
resulting into loss of data, malware attacks disrupting the operations of computer, virus
attack often having the potential of disrupting the operations of an organisation carried out
through computers, random spam, phishing and scam mail and generic human error
(Bankole et al. 2015). There might be criminal it threats as well to the information
technology implementation within an organisation affecting the company like the hackers,
who enable the fraudulent malicious unauthorised barging, the denial of service attack, the
security breaches, it is honesty in the employees. They might also be negative effect of the
natural disasters in the information technology systems that may provide risk of data loss
and infrastructure damage resulting into loss of data or corruption of customer information.
7) How can your chosen business maintain and monitor IT?
Implementing Information Technology system within an organisation means that the
responsibility of monitoring the risk lies to the organisation. The organisation can utilise

5IT IMPACT ON BUSINESS
different ways of measuring the performances of the information system by collecting
relevant data and analyse all the collected information about the way in which the systems
are working from time to time (Luftman, Lyytinen and Zvi 2017). Identification of any risk or
impending future risks that might have the possibility of causing problems to the business
should be identified through these information and the employees should be engaged in
mitigating or developing strategies as per the identified issues.
Conclusion
Therefore, in conclusion, it can be said that the organisation of TPG has been one
of the major organisation specialising in telecommunication products and services in
Australia that has been serving customers since 1986. With changes in time, the
organisation has implemented the information technology system within the organisation
and the above mentioned report has found out all the benefits and risk associated with the
implementation and also all the application of the chosen Information Technology Services
in details.

6IT IMPACT ON BUSINESS
References
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communications technology infrastructure and complementary factors on Intra-African
Trade. Information Technology for Development, 21(1), pp.12-28.
Batuo, M.E., 2015. The role of telecommunications infrastructure in the regional economic
growth of Africa. The Journal of Developing Areas, 49(1), pp.313-330.
Benitez, J., Chen, Y., Teo, T.S. and Ajamieh, A., 2018. Evolution of the impact of e-
business technology on operational competence and firm profitability: A panel data
investigation. Information & Management, 55(1), pp.120-130.
Brotchie, J., Hall, P., Newton, P. and Nijkamp, P., 2017. The future of urban form: the
impact of new technology. Routledge.
Dutta, S., Geiger, T. and Lanvin, B., 2015. The global information technology report 2015.
In World Economic Forum (Vol. 1, No. 1, pp. P80-85).
Luftman, J., Lyytinen, K. and Zvi, T.B., 2017. Enhancing the measurement of information
technology (IT) business alignment and its influence on company performance. Journal of
Information Technology, 32(1), pp.26-46.
Popovič, A., Hackney, R., Tassabehji, R. and Castelli, M., 2018. The impact of big data
analytics on firms’ high value business performance. Information Systems Frontiers, 20(2),
pp.209-222.
Tallon, P.P., Queiroz, M., Coltman, T.R. and Sharma, R., 2016. Business process and
information technology alignment: construct conceptualization, empirical illustration, and
directions for future research. Journal of the Association for Information Systems, 17(9),
p.563.
Wu, S.P.J., Straub, D.W. and Liang, T.P., 2015. How information technology governance
mechanisms and strategic alignment influence organizational performance: Insights from a
matched survey of business and IT managers. Mis Quarterly, 39(2), pp.497-518.
Yaseen, S.G., Dajani, D. and Hasan, Y., 2016. The impact of intellectual capital on the
competitive advantage: Applied study in Jordanian telecommunication
companies. Computers in Human Behavior, 62, pp.168-175.