Total Quality Management (TQM) Report: Cooked Meat Division Case Study

This report presents a total quality management (TQM) analysis of the Cooked Meat Division, focusing on the director's decisions regarding a new distribution system. It examines the actions the director should have taken before implementing the system, highlighting the importance of planning, gathering information, and considering alternatives. The report then explores what the director should do now, proposing the application of TQM principles such as customer requirement analysis, employee involvement, process-centered activities, integrated systems, strategic approaches, continuous improvement, fact-based decision-making, and effective communication to improve product quality and customer satisfaction. The report concludes with a summary of findings and recommendations for the Cooked Meat Division to address its current challenges and achieve long-term success.

TOTAL QUALITY
MANAGEMENT (TQM)
PROVISION INC.-THE
COOKED MEAT DIVISION

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Q1 What should Director have done differently before introducing the new distribution
system .........................................................................................................................................3
Q2 What Should he do now?......................................................................................................4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTIONTotal quality management (TQM) describes a management approach to
long-term success through customer satisfaction. Report is based upon the case study of
Cook Meat division. This report highlights the activity which can be performed by the
director before introducing new distribution system and also what can Director do now.
MAIN BODY
Q1 What should Director have done differently before introducing the new distribution system
As per the case study, New cooked director has taken help of new and updated
distribution system to provide the best quality of product to customer, but customer has not
accepted the change very comfortably as they find that the taste of food was not as good as
compare to past. After going through case study it has observed that decision taken by the
Director was not properly planned and was also taken without any backup plan. Director should
followed proper process before making decision.
Identify the decision: This stage was followed by the Director as director identified that
company needs to provide the fresh food to consumer because earlier the food provided by
organization is unhealthy and also affects health of consumer.
Gather Relevant Information: Director should gather information beforehand itself about
what will happen if the decision will not be accepted by consumer in the market and what will be
the impact of same on the performance of an organization.
Identify Alternative: In this stage director should have selected variety of the decision which
may have taken by The Cooked Meat Division to solve the problem of organization (Lin &
Zhang, 2019). Their were many options which was in front of the director i.e. to open more
branches to manufacture good in different location of the Canada or may have opt to improve the
quality of product in such a way that food last for more day as compare to past.
Weigh the evidence: It is the next stage of decision-making in which director should imagined
what it would be like if he carried out each of the alternatives to the end. This would help the
director in understanding all the alternative very easily.
Choose among the Alternative: It is the stage where decision maker decides what is the best
alternative available for organization to solve problem so that decision taken is accepted by all
consumer and also it does not have any negative impact on performance of organization (Kumar
& Sharma 2018). Director may also take decision on the basis of information which was gather
at the above stages.
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Take Action: It is the stage where decision is implemented in organization in such a way that
decision is accepted by all the stakeholder in positive way.
Review your decision: Director must have reviewed the decision at initial stage itself, so that the
alternative plan may be drawn by The Cooked Meat Division to over come the issue.
Q2 What Should he do now?
There are many Alternative which is in front of the Director to find out better solution for
the problem which is faced by an organization. Director can adopt the different TQM theory to
improve the Quality of organization product. 8 Principle of TQM theory is as follow:
Customer Requirement: The Cooked Meat Division has to conduct different survey and market
research program to understand what is required by customer in market and on basis of the
information gather The Cooked Meat Division can develop the product which can satisfy need of
the customer. This will help organization in gaining the trust of customer back.
Total employee involvement: Director has to make sure that all the employee in organization
used to work with the common motive of achieving organizational goal. Director also has to
make sure that all the employee are motivated in The Cooked Meat Division as they are the one
who are most uncertain at time of change.
Process Centred: Director also has to make sure that all the step or activity which is performed
in The Cooked Meat Division is performed on process based (Syduzzaman & et.al., 2016).
Activity are divided into different stage and after that the activity is performed in organization.
Integrated System: Director has to make sure that all process of organization is interconnected
with each other and all process should be performed with the sole motive of improving quality of
product.
Strategic and Systematic Approach: Director has to make sure that all the activity which is
taken place in organization is done on basis of the proper strategic plan.
Continues improvement: Director has to make sure that The Cooked Meat Division
continuously look for improvement by observing internal and external environment on continues
basis.
Fact based decision-making: Director also has to make sure that the decision which is taken in
The Cooked Meat Division is taken on basis of different fact related to the performance of
business.
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Communication: Director should also ensure that there is a clear and appropriate
communication is passed on in organization so that all authority and employee should be clear
about their roles and responsibilities to be done in organization (Principle of TQM, 2018).
CONCLUSION
After going through above report it has been summarized that decision taken by director
was not taken with proper planning and the backup plan. It has been also summarized that
Director can adopt TQM theory in the organization to solve the problem of the organization.
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REFERENCES
Books and Journals
Lin, N., & Zhang, L. (2019, August). The TQM Theory Application in Teaching Quality
Management for Higher Education. In 2019 5th International Conference on Social
Science and Higher Education (ICSSHE 2019). Atlantis Press.
Kumar, V. & Sharma, R. R. K., (2018). Leadership styles and their relationship with TQM focus
for Indian firms: An empirical investigation. International Journal of Productivity and
Performance Management. 67(6). pp.1063-1088.
Syduzzaman, M. & et.al., (2016). Effects of implementing TQM principles in the apparel
manufacturing industry: case study on a Bangladeshi clothing factory. Science and
Technology. 6(3). pp.68-75.
Online
Principle of TQM. 2018 .[ONLINE]. Available through: <https://asq.org/quality-resources/total-
quality-management>.
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