Hospitality Management: TQM, Food Waste & Profitability at Marriott

This case study investigates the role of Total Quality Management (TQM) in reducing food waste and increasing the profitability of Marriott Hotel. It begins by outlining the rationale and background of TQM, followed by the research aim, objectives, and questions. The research strategy employs both primary and secondary research methods, including data collected through surveys and questionnaires. The literature review explores the concept and practices of TQM, the challenges faced by Marriott Hotel in the absence of TQM, and the ways in which TQM can improve operations. Data analysis includes frequency distribution analysis and data interpretation. The study concludes with recommendations for Marriott Hotel to implement the latest technologies and effective TQM strategies, emphasizing the importance of continuous improvement and customer focus. Desklib provides access to similar case studies and solved assignments for students.

Total Quality Management to
reduce food waste and increase
profitability

Table of content
 Rationale/Background
 INTRODUCTION
 Research Aim
 Research Objectives
 Research Questions
 Research Strategy
 Primary/ Secondary Research
 Sources of Data

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 Primary/ Secondary Research
 Sources of Data
 Population and Sampling
 Data Collection Methods
 Literature Review
 Concept and practices of total quality management used within an organisation
 Challenges faced by Marriott hotel in absence of total quality management practices
 Role of total quality management in reducing food wastage and increasing
profitability of Marriott hotel
 Ways used by Marriott hotel to improve their operations using total quality
management

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 Data Analysis
 FREQUENCY DISTRIBUTION ANALYSIS
 Data interpretation
 Conclusions
 Recommendations
 REFERENCES
 Appendix

Rationale/Background
Total satisfactory control (TQM) is a widespread philosophy of steadily improving
the operations of a enterprise. This is finished thru the utility of rigorous manner evaluation
by way of every concerned worker and commercial enterprise associate. TQM is commonly
implemented on the tactical, front-line level, wherein manufacturing, clerical, and coffee-
level managers are deeply concerned.

Introduction
While focusing at the patron is critical to fulfilment, it isn’t the only element. A enterprise can pass
broke sparing no price to make clients satisfied. So no longer simplest does a commercial enterprise need to
meet clients, but it needs to do it in a way that is. A business additionally has to look within and recognize
its own operations, some other crucial position of a fine control gadget. Being capable of fulfil customers
even as operating effectively and performance is actually the recipe for monetary achievement and balance.

Research Aim
“To identify the role total quality management in reducing food wastage
and increasing profitability of an organisation. A case study of Marriott
hotel.”

Research Objectives
 To understand the concept and practices of total quality management used
within an organisation.
 To discern the challenges faced by Marriott hotel in absence of total quality
management practices.
 To examine the role of total quality management in reducing food wastage and
increasing profitability of Marriott hotel.
 To recommend the ways used by Marriott hotel to improve their operations
using total quality management.

Research Questions
 What is the concept and practices of total quality management used within an
organisation?
 What are the challenges faced by Marriott hotel in absence of total quality
management practices?
 What is the role of total quality management in reducing food wastage and
increasing profitability of Marriott hotel?
 What are the ways used by Marriott hotel to improve their operations using total
quality management?

Research Strategy
A research strategy refers to the step-with the aid of-step course of action that offers path to the
researcher's idea process. The main purpose is to introduce the important additives of the take a look at which
includes studies topic, regions, primary focus, research layout and finally the research methods (Reinaldo and
et.al., 2020). Quantitative studies techniques emphasize goal measurements and the statistical, mathematical,
or numerical evaluation of records accumulated through polls, questionnaires, and surveys, or through
manipulating pre-current statistical records the use of computational strategies. The reason of quantitative
studies is to acquire more understanding and know-how of the social global.

Primary/ Secondary Research
Primary studies is data accumulated through self-performed research techniques, while secondary
studies is statistics accrued from previously carried out studies. Secondary studies is normally in which
most studies starts offevolved (Rao, Kamath and Barkur, 2020). Secondary studies is a kind of research
that has already been compiled, accrued, organized and published with the aid of others. It consists of
reviews and research by means of government groups, trade institutions or different groups inside the
industry.

Sources of Data
Primary statistics is a form of facts that is accumulated by means of researchers
immediately from principal sources thru interviews, surveys, experiments, and so forth. Primary
statistics are generally accumulated from the source wherein the facts at the beginning originates
from and are appeared as the great sort of statistics in studies. Primary information refers back to
the first hand records collected through the researcher himself. Secondary facts approach facts
gathered by using someone else earlier. Surveys, observations, experiments, questionnaire, non-
public interview, and so on.

Population and Sampling
A populace is the whole organization which you need to attract conclusions approximately. A pattern
is the particular institution that one will accumulate facts from. The size of the pattern is constantly much less
than the total size of the population. In research, a populace would not continually talk to humans. Population
sampling is the manner of taking a subset of topics that is representative of the complete populace (Prabowo
and Saptadi, 2020).

Data Collection Methods
Data is a group of information, figures, objects, symbols, and occasions amassed
from unique resources. Organizations acquire statistics to make better choices. Without
information, it might be difficult for groups to make appropriate selections, and so data is
amassed at numerous points in time from distinct audiences. For instance, earlier than
launching a new product, an business enterprise wishes to collect statistics on product call
for, client options, competitors, etc.

Literature Review
Concept and practices of total quality management used within an organization:
TQM can be summarized as a management system for a customer-focused enterprise that entails all
employees in persistent improvement (Al Maazmi and Al Hamadi, 2021). It uses method, facts, and
powerful communications to integrate the exceptional area into the tradition and sports of the
agency. Many of those principles are present in modern excellent management systems, the
successor to TQM. Here are the 8 concepts of total quality control. A essential a part of the
management of pleasant is the strategic and systematic technique to accomplishing an organisation’s
vision, venture, and goals. This system, called strategic planning or strategic management, consists
of the method of a strategic plan that integrates satisfactory as a middle component.

Data Analysis
Q1) Do you think TQM is important for taking out operations of Marriott
hotel?
a) Yes
b) No
Frequency
22
8
Q2) Do you think providing effective training to the employee will help the
Marriott to reduce their food waste and increase their profitability?
a) Yes
b) No
Frequency
25
5

Conclusion
From the above report, it can be concluded that TQM oversees all activities
and obligations had to hold a preferred level of excellence within a business and its
operations. This consists of the dedication of a first-class policy, growing and
imposing great making plans and guarantee, and first-rate manage and high-quality
improvement measures. Total Quality Management is described as a continuous
effort by management to improve and improve the approaches and structures to
ensure advanced excellent merchandise.

Recommendations
It is recommended that Marriott should implement latest technologies and
effective total quality management strategies. TQM can be summarized as a
management gadget for a patron-focused enterprise that entails all employees in
continual development. It uses strategy, information, and effective communications to
combine the great area into the culture and activities of the organization.

References
 Al Maazmi, A. and Al Hamadi, A., 2021. The Influential Factors of TQM and TPM Implementation on
Manufacturing Industry Performance (MIP). Journal of Advanced Industrial Technology and
Application, 2(1), pp.51-56.
 Debnath, G.C., Hossain, M.I. and Rahman, M., 2020. TQM practices and utilization of technology in the
ready made garments (RMG) sector of Bangladesh.
 Harris, M., 2021, December. An Investigation on Engine Mass Airflow Sensor Production via TQM,
TPM, and Six Sigma Practices. In Operations Research Forum (Vol. 2, No. 4, pp. 1-23). Springer
International Publishing.

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