Training and Development Environment Report: BHP Billiton Analysis

This report analyzes the significance of training and development within the context of BHP Billiton, an Australian brand in the hospitality sector. It emphasizes the role of technology in providing effective training, particularly for enhancing communication skills among staff. The report details the development of a training program, highlighting strategies to improve communication through focused attention, body language, and clear information delivery. It provides a project plan outlining training objectives, employee details, and estimated costs. The conclusion reinforces the importance of training and development for improving productivity and achieving business objectives. The report also includes references to support the analysis.

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Training and Development Environment
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Training and Development Environment
Contents
Introduction......................................................................................................................................3
Forces significant for the workplace................................................................................................3
Development of training and development program.......................................................................4
Reason for choosing training and development of communication skills.......................................5
Training and development project plan...........................................................................................6
Conclusion.......................................................................................................................................6
References........................................................................................................................................8

Training and Development Environment
Introduction
A workforce is the most valuable asset and the backbone for any of the business corporation and
the same is required to be maintained, managed, trained and developed for bringing effectiveness
in operations and attaining desired outcomes. Training and development have been considered as
one of the significant mechanism through which the leaders in the organization can motivate the
employees by enhancing their skills and confidence level. A training and development
environment will develop a positivity amongst the individuals and it will lead to an increase in
productivity and profitability of the firm (Hrcouncil 2018). The below-executed analysis is
focused on BHP Billiton, an Australian brand name in the sector of hospitality. The report is
made the need of training and development for the workforce.
Forces significant for the workplace
On the basis of the above analysis technology is the force that has been considered as one
of the most significant factors in the workplace. Technology plays an integral role in the process
of training and development in the business organizations. As BHP Billiton is one of the
recognized and premium brand names in the sector of hospitality in Australia and for providing
training and development sessions technology will be considered as one of the essential element.
The managers and the senior authorities are required to keep updated means and mechanisms so
as to bring the best benefits to the staff and attain the desired outcomes and productivity. There is
number of approaches and mechanisms that can be used by the managers and the team leaders in
the business organization for making provision of training and development (Kapadia 2016).
Technology
One of the most contemporary means of providing learning sessions to the employees is
making the provision of online courses. These online courses can be provided by means of web-
portals, applications, and websites. This mechanism has been considered as one of fastest means
of providing training and development sessions to the workforce. There is number of cost
management systems (CMS) that are made available through the e-learning portals and official
websites and are also cost-effective as the expenses incurred on traveling are eliminated. Other
means such as social media and web 2.0 applications are required and these are recognized for
collaborating and sharing knowledge during and after the courses. This mechanism will be

Training and Development Environment
encouraging a reflective learning, iterative developments related to the business projects. Video-
based training sessions can also be provided (Ngwenya, Aigbavboa & Thwala, 2015)to the staff
on regular basis for updating them with the change in the operational processes and procedures.
For instance, the managers can provide training sessions to the waiters and dining staff for
maintaining the decorum and providing quality services to the customers. This mechanism has
been considered as one of the most appropriate media for providing training sessions if the
managers are not present or are far away. It is a better means of getting connected with the
employees and attainment of knowledge will be in an easy form. The learning sessions can be
provided through giving video lectures and thus this means has (bcs.org 2009) been ranked as
one of the cost-effective and time-saving means of training and development.
Development of training and development program
After analyzing the scenario it has been noted that BHP Billiton can provide training
sessions to the overall staff members and various teams for enhancing the communication skills.
This can be made possible by making use of the above-suggested medium that is technology.
Communication has been considered as one of the biggest factor and also a great contributor to
the success and growth of the business corporation. The communication process plays an integral
role in bridging the gap between the senior staff and junior staff and also between the customers
and the service providers. And hence the staff members are required to have an appropriate set of
communication skills (Opentextbc 2018). The training and development process of
communication skills. As communication skills are considered as one of the empirical element in
the training and working tenure of an employee the management staff of the firm is required to
have provisions for enhancing the communication skills. One of the biggest advantages of
enhancing the communication skills is that the business entity will be attaining the competitive
advantage by providing training exercises and behavior modeling. There is the number of
approaches that can be adopted by the managers and leaders of BHP Billiton for enhancing and
developing these skills and capabilities of the workforce:
One of the most effective strategies that can be adopted by the management for bringing
advancement in the communication skills is the making the workforce to provide their undivided
attention towards the work. While interacting with the other teammates or while attending the

Training and Development Environment
meeting the individuals are required to concentrate fully. Increasing focus will lead the
individuals to hear and learn more properly and which will lead them to enable them to
understand.
Communication can also be enhanced by improving the body language or the methods through
which we are trying to communicate (IEEE Xplore.ieee 2006). Body language and tonality are
heavy contributors towards the communication process. Maintaining a relaxed stance and facial
expressions while speaking with the colleagues and clients is an important factor that will bring
development in the communication capabilities.
Writing or noting down points during the interactions or meetings will be proven beneficial step
for enhancing the communication skills. After noting down, the points should be analyzed and
the same should be sorted as per the priority (Weaver et al., 2017). This will enable development
of a clear is precise information and that will be proven beneficial in improving the
communication process.
Communication is the process of exchange and transfer of information. Making clear and
explaining the thoughts and ideas is one of the leadership roles. The leaders are required to
provide relevant information in a clear form so as to enable educate and make them understand.
A better understanding will lead the employees to execute an effective communication process
(Altinay, Paraskevas & Jang, 2015).
Reason for choosing training and development of communication skills
Communication between the clients and the service provider and also between the employees
within the business organization is one of the crucial tasks for any of the business firm. In the
present scenario, BHP Billiton is a multinational and premium brand name in the hospitality
sector and communication process is one of the most empirical components through which the
staff provides services to the customers and the guests. Receiving the clients and welcoming and
greeting the guests in an appropriate manner has been considered as one of the initial tasks that is
required to be performed by the staff. In this, the welcoming staff is required to have polite and
pleasant communication skills that will make the guests comfortable and happy (Arnold 2016).
Next is the dining staff that comprises of the waiters and cleaning staff, they are required to
possess professional communication skills for taking orders from the customers. A presentable

Training and Development Environment
way with good manners should be used while communicating with the guests and also the food
should be served in a manner. Respect is another significant factor that is required to offer to the
guests while communicating with them (Knight, 2015). And hence these are all the reasons due
to which the training and development of communication skills have been adopted.
Training and development project plan
Management Staff Middle and lower level staff
Date 15-03-2018 15-03-2018
Employee Details
Job Title Managers and HOD’s Chef, Cleaning staff, dining staff,
cleaning staff, serving staff etc.
Objectives Advancing leadership and
communication skills
Enhancing communication skills
and capabilities as per their job
titles
Training needed Practices and programs for
developing leadership and
communication skills
Training sessions for enhancing
and developing communication
skills
Estimated expenses Training sessions from training and
management authorities for
leadership skills: $5000
Advancing communication skills:
$3500
For enhancing skills: $3500
(quarterly)
Completion date 31-03-2018 31-03-2018
Conclusion
After summing up the above-executed analysis it has been inferred that the training and
development have been considered as one of the most empirical tasks for any of the business
organization. BHP Billiton is a multinational brand name in the sector of hospitality and is
planning for develop training and development programs for enhancing the productivity of the

Training and Development Environment
workforce. The above report has been focused on advancing the communication skills by making
use of technological means and mechanisms.