Impact of Training and Development Program on Airline Employees

This research project investigates the impact of training and development programs on employee performance within the airline industry, with a case study on Blue Air. The project begins with a research proposal outlining the aims, objectives, and research questions, followed by an examination of factors influencing research, a literature review, and the research project specification. The study employs an inductive research design and descriptive approach, collecting both primary and secondary data. The project explores various training methods, including on-the-job training, and evaluates them using techniques like thematic analysis. The findings are presented with recommendations for improving employee performance and satisfaction, including the use of mentoring, coaching, and seminars. The project also includes an analysis of employee preferences for training methods and overall satisfaction levels. Data collection methods include surveys and analysis of the impact of training activities on the proficiency levels of the employees.

RESEARCH PROJECT
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TABLE OF CONTENTS
TITLE: IMPACT OF TRAINING AND DEVELOPMENT PROGRAM ON PERFORMANCE
OF EMPLOYEES IN AIRLINE INDUSTRIES.............................................................................1
TASK 1 RESEARCH PROPOSAL.................................................................................................1
LO 1.................................................................................................................................................1
1.1 Record of the possible research project outline.....................................................................1
1.2 Factors that contributes in the research.................................................................................2
1.3 Literature review....................................................................................................................2
1.4 Research project specification...............................................................................................4
1.5 Appropriate plan and procedures...........................................................................................5
TASK 2............................................................................................................................................7
LO 2.................................................................................................................................................7
2.1 Match resources with research question and hypothesis.......................................................7
2.2 Research investigation...........................................................................................................7
2.3 Collection of the relevant data...............................................................................................8
LO 3...............................................................................................................................................13
3.1 Research evaluation techniques...........................................................................................13
3.2 Interpret and analysis the results..........................................................................................13
3.3 Recommendation for further consideration.........................................................................14
TASK 3..........................................................................................................................................15
LO 4...............................................................................................................................................15
4.1 Presentation of the results....................................................................................................15
REFERENCES..............................................................................................................................16
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TITLE: IMPACT OF TRAINING AND DEVELOPMENT PROGRAM ON
PERFORMANCE OF EMPLOYEES IN AIRLINE INDUSTRIES.
TASK 1 RESEARCH PROPOSAL
LO 1
1.1 Record of the possible research project outline
In respect to undertake the effective performance of the goals and objectives, the
organisation need to concentrate on the employee efforts. It is the best way to the company to
produce effective functioning at workplace. When business providing proper training and
development program, they can make successful operations in it. With the help of efficient skills
and performances, airline industries can increase their performances in several areas of the
world. In this regard, present study assists to examine impact of the design training and
development program in respect to execute the project.
Key rationale of the project also determines value to conduct research that assists to
measure performance in successful aspect. With the help of training and development program
execution, airline industry will be accomplish their goals. It is the systematic process in which
insight knowledge will be gain at workplace. In addition to this, following are aims and
objectives will be accomplish to make effective functioning in the business.
Research aims and objectives
Aim: To assess the impact of training and development program on employee performance of
airline industry – A Case Study on Blue Air.
Objectives
 To identify concept of training and development program of the airline industry.
 To assess the factors that could be impact on the job performances of the workers.
 To evaluates key training methods that are employed in Blue Air. To recommends ways through the chosen organisation will increase their performances.
Research questions
 What do you understand by concept of training and development program of the airline
industry?
 What are the factors that could be impact on the job performances of the workers?
 What are the key training methods that are employed in Blue Air?
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 What are the ways through the chosen organisation will increase their performances?
1.2 Factors that contributes in the research
In respect to make effective results at workplace, there are several elements exists that
could be impact on the business performances and objectives. In this way, following are such
elements exists which could be denotes effective participation in the present research program: Scope: In order accomplish desired results and outcomes, there are several factors exists
which could be impact on the business performances. Furthermore, it consists more
effective role in the present research to make sure that goals and objectives will be
ascertain in systematic manner at workplace. Cost: Further, researcher needed around pound 580 to organise all activities at workplace
which assists to develop more effective results at workplace. Furthermore, it also includes
target market in which activities determines as per the cost that assists to accomplish
several elements in the business. Therefore, it makes sure that objectives and goals will
be accomplish on time. Interest: In addition to this, researcher has more interest in the present topic so that they
analysis to make creative functioning in airline industry. Furthermore, they are also
analysis performances and objectives which ascertain to make sure that profitability will
be achieve in systematic manner at workplace. In this regard, several activities performed
that assists to accomplish goals and objectives at workplace 1.
 Knowledge: Researcher perceive wide knowledge towards the topic so that he determines
their targets and goals to undertake different activities at workplace. In addition to this,
knowledge also assists to make sure that targets will be accomplish on the time which
needed different activities at workplace.
1.3 Literature review
Concept of training and development program in the business
As per the point of Ghafoor, and M. Taufique Tahir (2015), training and development
program consists very important role at workplace. In this regard, in the modern era knowledge
and performances will be increasing in successful manner at workplace. It is the best way in
1 Rivera, Liliana, Yossi Sheffi, and Desirée Knoppen. "Logistics clusters: The impact of
further agglomeration, training and firm size on collaboration and value added services."
International Journal of Production Economics 179 (2016): 285-294.
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which several challenges has been performed by the members to make sure that goals and
objectives in systematic manner. They are facing many issues which impact on the performances
and outcomes of the airline industry. Furthermore, Rajagopalan, Raghavachari (2015) stated
that training and development strategy assists to focus on the skilled of employees that make
creative functions and operations at workplace. In this regard, appropriate knowledge will be
ascertain to make sure that proper training will be accomplish at workplace to increase
profitability at workplace. Apart from this, Rajagopalan, Raghavachari (2015) argued that
development tool also exists that effective functioning among the employees that assists to
increase knowledge and performances in successful aspect at workplace. Furthermore, it also
helps to carry operations of the business that increase profitability at workplace. Therefore,
business will accomplish their roles in significant manner at workplace. There are several
perspective in which training assists to accomplish desired results in systematic manner.
Factors that influence to the training and development program
As per the point of O'dea, Angela and Ivan Keogh(2015), there are several factors exists
that could be impact on the business functions and operations of the organisation. In this context,
manager need to understand the requirement of each employee through they are able to deliver
effective results at workplace. It is the best way through targets will be develop at workplace.
However, Rajagopalan, Raghavachari (2015) stated that different perception, views, ideas,
opinion, etc. elements assists to develop more effective results at workplace. In this regard, they
can easily develop more profits and revenue at workplace. With the help of different people
ideas, development could be made at workplace.
On the other hand, Goyal, Pratibha and Ms Shruti Bhatt (2015) argued that perception,
opinion, etc. elements exists which create impact on the business performances. Therefore, it
could be create more effective results at workplace to ascertain different activities at workplace.
In this regard, outcomes will be develops in significant manner. Beside this, Awan, Abdul
Ghafoor, and M. Taufique Tahir (2015) also stated that it impact on the business performances
when different people comes together to accomplish same objectives and goals at workplace.
Therefore, organisation need to concentrate on the effective results at workplace.
Methods of training and development
According to the point of Rivera, Liliana, Yossi Sheffi, and Desirée Knoppen (2016),
there are several kinds of training methods exists that assists to perform different functions and
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operations in systematic manner. In this regard, at workplace of the chosen business, employees
are participating to make competitive advantages. In this context, two methods are design by the
business to accomplish their goals and objectives. However, Al Alawi, Ghazi Nasser, and Atul
Mishra (2016) stated that on the job is the best way in which Big Air enterprise provide useful
training and development program to each employee at workplace. It is the systematic aspect in
which goals and objectives will be develop in significant manner. Therefore, they are able to
learn new things and increase their knowledge on the job. It is the systematic way in which
targets will be accomplish for develop major areas of the operations in significant aspect.
Ways to improve performances of the enterprise
In order to develop effective results, Rehman, Minhaj Ahemad Abdul and Rashmi
Rakesh Shrivastava (2017) said that it is the creative aspect in which Big Air will assist to
ascertain effective functioning in the business. In this regard, the company need to sell their
products and services on the online method and internet. It is the systematic aspect in which
goals and objectives will be accomplish to make sure profitability will be gain successful aspect.
In addition to this, Baumgarten, Katharina, and Stephan Kunz 2016) also stated that provide
products and services on discount is the another method through company will attract several
people at workplace. Therefore, they are able to deliver effective performances at workplace.
Furthermore, it is the best way to attract customers towards the business operations and
functions.
1.4 Research project specification
In order to design the activities, there are several elements exists in research project that
need to be ascertain as the methodologies at workplace:
 Research approach: Research approach assists to design to formulate plan through they
are developing their goals and objectives in successful aspect. It is the best way in which
researcher will easily implement their concept in significant manner. There are two kinds
of approaches such as inductive and deductive. In this regard, researcher select inductive
research design to analysis their results 2.
2 Rehman, Minhaj Ahemad Abdul and Rashmi Rakesh Shrivastava. "Comparative Analysis
of Two Industries for Validating Green Manufacturing (GM) Framework: An Indian
Scenario." Journal of The Institution of Engineers (India): Series C 98, no. 2 (2017): 203-
218.
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 Research design: Furthermore, in this kind of area researcher need to concentrate on the
abstract which determines whole study program in successful aspect. Therefore, they are
able to accomplish their desired goals and objectives in systematic manner. With the help
of research design, researcher able to elaborated their outcomes in systematic manner. In
this aspect, researcher has several options such as descriptive, experimental, etc. In order
to conduct the present study, researcher need to select descriptive design.
 Research philosophy: Research philosophy consist data that are used in the research in
systematic manner. Therefore, they are able to gather relevant information at workplace.
In addition to this, effective information will be gather in successful aspect. There are two
kinds of research philosophy included such as interpretivism and positivism. Therefore,
researcher selected interpretivism through they can gather relevant knowledge at
workplace.
 Methods of collecting data: There are different kinds of data ascertain at workplace that
assists to meet with goals and objectives at workplace. In this regard, primary and
secondary information has been gather at workplace to ascertain effective research
program at workplace.
1.5 Appropriate plan and procedures
Activities Week 1 Week
2
Week
3
Week
4
Week
5
Week
6
Week 7 Week
8
Week
9
Week
10
Week
11
Defining
research
proposal
Defining
background
or rationale
for study
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Literature
review
Deciding
aims and
objectives
Finalizing
aims and
objectives
Devising
the
questionnai
re
Gathering
data
Examining
the data
Finding
Recommen
dation and
further
areas to be
consider
Final
Submission
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TASK 2
LO 2
2.1 Match resources with research question and hypothesis
Research questions
 What do you understand by concept of training and development program of the airline
industry?
 What are the factors that could be impact on the job performances of the workers?
 What are the key training methods that are employed in Blue Air?
 What are the ways through the chosen organisation will increase their performances?
In respect to develop effective results and outcomes, there are several elements exists that
assists to meet with goals and objectives at workplace. Therefore, researcher has duty to collect
relevant data to fulfil the above research questions in significant manner. As results, targets and
goals of the organisation will be accomplish in significant manner at workplace.
2.2 Research investigation
Research investigation consist following elements for analysis the results:
 Research type: There are mainly two research types such as qualitative and quantitative
that can be used by the researcher. In the present investigation, to assess the impact of
training and development on employee performance of Blue Air qualitative research type
has been selected by the scholar. Hence, by placing emphasis on qualitative aspects such
as association between training activity and employee performance solution has been
presented by the researcher. Research approach: Research approach consist two kinds of approaches such as inductive
and deductive. Inductive approach assists to make focus on the generating new ideas
towards the business goals and objectives. Beside this, deductive approach focus on the
measuring frame theory at workplace. In the present report, inductive research approach
has been selected that assist to develop qualitative data in successful manner. Research philosophy: Specifically, there are mainly two types of philosophies that
scholar can employ for investigating the research issue such as interpretivism and
positivism. However, selection of such philosophies is highly based on the type of
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investigation undertaken by the scholar. Under qualitative investigation, scholar usually
considers interpretivism philosophy. In contrast to this, scholar considers positivism
philosophy when quantitative investigation is undertaken. Hence, in this, to investigate
the impact of training session on employee performance interpretivism philosophy has
been undertaken by the researcher. On the basis on such philosophy, by interpreting
qualitative aspect solution has been presented by the scholar.
 Sampling: In the case of survey, scholar is required to make selection of appropriate
sample by using either probabilistic or non-probabilistic technique. Due to the lack of
having enough resources such as cost and time it is not possible for the researcher to
conduct study on whole population. In this, by taking into consideration such aspect
using simple random sampling techniques 20 personnel of Blue air has been selected by
the researcher. The rationale behind the selection of such sampling technique is that it
helps in avoiding the level of biasness and helps in presenting the fair view of study.
2.3 Collection of the relevant data
Questionnaire
Name:
Age:
Gender:
1. What is the best method to give training in Big Air?
 Coaching
 Job rotation
 Mentoring
 Seminars
2. Does training and development part assists to increase your performances level at workplace?
 Yes
 No
 Can't say
3. How are you satisfied with training and development program of the organisation?
 Highly satisfied
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 Satisfied
 Neutral
 Dissatisfied
 Neutral
4. Do you agree that training and development activity enhances your proficiency level?
 Agree ()
 Strongly agree ()
 Neutral ()
 Disagree ()
 Strongly disagree ()
5. Which kind of training method do you prefer most?
 On the job ()
 Off the job ()
6. According to you, in the business organization, there is a requirement to conduct training
session on a periodical basis
 Yes ()
 No ()
7. Do you agree that training activity maximizes or enhances your productivity and
profitability?
 Agree ()
 Strongly agree ()
 Neutral ()
 Disagree ()
 Strongly disagree ()
8. Stating recommendation for improvement.............
Theme 1 Mentoring is the useful method to provide training
Criteria Responses
Coaching 5
11

Job rotation 3
Mentoring 10
Seminars 2
Theme 2 Training and development programs enhance performance level of the employees
Criteria Responses
Yes 15
No 5
12
Coaching Job rotation Mentoring Seminars
0
1
2
3
4
5
6
7
8
9
10
5
3
10
2
Column B