Training and Development Needs Analysis for Comfort Delgro Company

This report provides a comprehensive analysis of the training and development needs of Comfort Delgro, a taxi company. It begins by outlining the company's business goals in the context of the evolving sharing economy and increased competition. The report then conducts an organizational training needs analysis, highlighting the importance of advanced technology, updated GPS mapping, and enhanced safety features. Functional analysis emphasizes the need to train drivers in technology and customer service. Individual training needs analysis focuses on communication skills, decision-making, and understanding the business model. The identification of intended learning outcomes stresses the importance of organizational skills, integrity, and coordination. The report concludes by emphasizing the need for training in technology and proper etiquette to enhance customer experience and equipping drivers with decision-making skills during critical situations, offering a detailed look at how Comfort Delgro can enhance its training programs to achieve its business objectives and improve employee performance. The report references various academic sources to support its findings and recommendations.

Running head: TRAINING AND DEVELOPMENT OF COMFORT DELGRO
Training and Development of Comfort Delgro
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1TRAINING AND DEVELOPMENT OF COMFORT DELGRO
Table of Contents
Introduction................................................................................................................................2
Business Goals...........................................................................................................................2
Organizational Training Needs Analysis...................................................................................2
Functional Analysis....................................................................................................................3
Individual Training Needs Analysis...........................................................................................4
Identification of Intended Learning Outcome............................................................................5
Conclusion:................................................................................................................................6
References:.................................................................................................................................7

2TRAINING AND DEVELOPMENT OF COMFORT DELGRO
Introduction
Training and Development helps in improving the performance of the employees of
an organization. Training helps in increasing the labour productivity and proves to be an
important factor the success of an organization. Comfort Delgro is a taxi company that is
owned by Comfort Delgro Corporation Limited and organizational, functional and individual
training needs analysis can help the company to grow and earn profits
(Comfortdelgro.com.sg, 2017).
Business Goals
The world is witnessing a sharp rise of the sharing economy on account of the ever-
evolving digital platform where the consumers are willing to try out the mobile app that
facilitates the peer-to-peer business model. (Ford, 2014). The business goal revolves around
making money from assets that are underutilised. The goal for Comfort Transportation Pte
Limited in the era of sharing economy is to introduce technology to the maximum in order to
reap the maximum amount of profit. The emergence of global players like that of Uber, Lyft,
Curb and Grab has posed stiff competition to the business of Comfort Delgro and the main
goals are to make the company more efficient that can add value to the reputation of the
organization. Marketing professionals who are experienced will be hired so that it can add to
the existing talent pool and help in the steady growth of the business (Singh, 2017).
Organizational Training Needs Analysis
Advanced Technology can be made use of by Comfort Delgro so that it can stay
ahead of other companies. The transportation task needs a lot of activities to be performed
and it involves a lot of services. There should be appropriate learning choices in the smart
phone from where the customers can learn about the special facilities provided by Comfort

3TRAINING AND DEVELOPMENT OF COMFORT DELGRO
Delgro (Goetsch & Davis, 2014). The GPS mapping should be updated to the maximum that
would prove to be of immense help for the drivers and the passengers. There should be
facility for the security of women in the vehicles. There can be an alarm button in the car
after pressing which an alarm would be sent to the office of Comfort Delgro from where
information can be seen about the location of the car. (Phillips & Phillips, 2016). Comfort
Delgro is a low priced leader and that keeps it at an advantageous position as compared to
that of the competitors. They have increased the number of fleet so that even at the time when
there is a heavy demand of the cars the prices are not very high (Hastings & Bauman, 2017).
The findings suggested that adequate information on the mobile app should be
furnished to the consumers so that things are clear to them abd they do not hesitate to make
use of the services. Alarm buttons placed on the car would act as an strategic advantage and
keep them popular among the consumers. Low prices even at times of heavy demand will
make it highly coveted among the consumers (Dhar, 2015).
Functional Analysis
Task analysis in relation to an organization will help in adding to the profit of the
organization. Comfort Delgro has to train the drivers in the necessary arenas of technology so
that they do not face any problem while they are driving. They should be thoroughly
acquainted with all facets of technology so that they can use it to the maximum and render
useful service for the consumers. Another important training need is related to the behaviour
of the drivers and a right attitude would help the consumers (Goetsch & Davis, 2014). They
should attend to the needs of the passenger that would help in building a great brand for the
company. (Zeidler, 2013). Cognitive skill in relation to observation means that things should
be noticed and paid great amount of attention in order to learn essential skills.

4TRAINING AND DEVELOPMENT OF COMFORT DELGRO
The results suggested how functional analysis can be used to evaluate the design in
relation to an organization and it can help in identifying the alternative designs that can
increase the ability of the organization to realize the operational goals. It proves to be an
important asset in enhancing the effectiveness in relation to social system (Pollock, Wick &
Jefferson, 2015).
Individual Training Needs Analysis
Supervision meetings will help in illuminating on the additional skills that should be
taught to the employees so that the company can prosper. Technology is constantly evolving
in the modern era and an important necessity is to know about all the essential aspects of GPS
system so that the drivers do not face any problem while being on the road. Comfort Delgro
works with the help of a network of employees and adequate communication etiquettes is
integral for successfully carrying out the job. The drivers should be well aware how to
overcome a problematic situation. Decision making is important for this profession and the
right decision at a critical juncture can save the company from a great deal of harassment and
trouble. It can help in saving the reputation of Comfort Delgro if the right step is taken at the
right time. Certain situations should be presented to the driver and how to tackle those
incidents should be properly taught to them so that their mind is imbibed with the different
ideas. E-Learning assessment can be of great help in identifying what the employees know as
against that they need to know. They can help in identifying the performance gap on the
individual level.
The reports brought out that the basic concepts in relation to technology was
understood by the employees however they felt helpless in case of any critical situation
cropped up and felt acutely helpless. It elucidated how understanding the model of business
was important for the employees so that everyone can profit in the long run (Tahir et al.,

5TRAINING AND DEVELOPMENT OF COMFORT DELGRO
2014). Ignorance about the concept of business proved to be detrimental for the reputation of
the company.
Identification of Intended Learning Outcome
Learning the organizational skills that is important for the growth of the organization
should be the outcome of the Training and Development programme of the Comfort Delgro.
Integrity is an important organizational asset and it should be imbibed in the minds of the
workers of the organization. Perfect co-ordination in relation to the different departments is
important for this kind of car services and the communicative abilities should be taught to the
workers of Comfort Delgro (Hastings & Bauman, 2017). With the help of the organisational
training needs analysis, task analysis and individual learning needs he strategies and goals of
the organization would be clearly revealed to the employees. It highlights why a training
program is perceived as the solution to that of a business problem. It will clearly reveal
whether any software or equipment will be required in the business that will help in the
growth of the business (Agarwal et al., 2017).It helps in providing crucial insight regarding
the direction in relation to training and identifying the kind of training that will be of benefit
for the organization (Singh, 2017). It helps the employees in preparing for the changes in the
future and providing them with suitable time so that they can be equipped with the skills and
abilities.
Conclusion:
Comfort Delgro should provide training in the arena of technology and proper
etiquettes so that customers get a good experience while being on the road. The workers
should be trained on the ways of decision-making so that they can take the right decision
during a critical situation and the customers are left with a good experience.

6TRAINING AND DEVELOPMENT OF COMFORT DELGRO

7TRAINING AND DEVELOPMENT OF COMFORT DELGRO
References:
Agarwal, A. K., Dhar, A., Gautam, A., & Pandey, A. (Eds.). (2017). Locomotives and Rail
Road Transportation: Technology, Challenges and Prospects. Springer.
Clark, R. C., & Mayer, R. E. (2016). E-learning and the science of instruction: Proven
guidelines for consumers and designers of multimedia learning. John Wiley & Sons.
Comfortdelgro.com.sg. (2017). ComfortDelGro Corporation Limited. Comfortdelgro.com.sg.
Dhar, R. L. (2015). Service quality and the training of employees: The mediating role of
organizational commitment. Tourism Management, 46, 419-430.
Ford, J. K. (2014). Improving training effectiveness in work organizations. Psychology Press.
Goetsch, D. L., & Davis, S. B. (2014). Quality management for organizational excellence.
Upper Saddle River, NJ: pearson.
Hastings, N. B., & Bauman, J. A. (2017). Best Practices and Current Research in
Organizational Training and Performance: An AECT Division of Organizational
Training and Performance Special Issue of Tech Trends. TechTrends, 61(1), 2-3.
Morley, M. J., Slavic, A., Poór, J., & Berber, N. (2016). Training practices and organisational
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Phillips, J. J., & Phillips, P. P. (2016). Handbook of training evaluation and measurement
methods. Routledge.

8TRAINING AND DEVELOPMENT OF COMFORT DELGRO
Pollock, R. V., Wick, C. W., & Jefferson, A. (2015). The six disciplines of breakthrough
learning: How to turn training and development into business results. John Wiley &
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Singh, M. (2017). Transportation: Mobility, Accessibility, and Connectivity. In 50 YEARS
OF URBAN PLANNING IN SINGAPORE (pp. 127-151).
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Development on Employees Performance and Productivity A case study of United
Bank Limited Peshawar City, KPK, Pakistan. International Journal of Academic
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Zeidler, E. (2013). Nonlinear functional analysis and its applications: III: variational
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