Prufrock Coffee Case Study: Evaluating Equality & Diversity via T&D

This case study examines the impact of training and development opportunities on promoting equality and diversity within Prufrock Coffee, a small coffee café house in London, UK. The research evaluates existing training practices and their influence on gender equality and diversity in the workplace. It identifies challenges in implementing effective training and development programs and suggests strategies to overcome these hurdles. The study employs a quantitative research methodology, analyzing primary data collected through questionnaires to assess employee perspectives. Key themes include the positive impact of diversity and equality on organizational performance, the role of these factors in employee motivation, and the prime barriers hindering effective diversity and equality management. The project management plan outlines the costs, scope, timeline, and quality control measures for the research, while the WBS and Gantt chart detail the sequence of research activities. The research concludes with recommendations for Prufrock Coffee to enhance its training and development practices to better foster equality and diversity.

MANAGING A
SUCCESSFUL BUSINESS
PROJECT

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
Background..................................................................................................................................3
Aim and objectives......................................................................................................................3
Project management plan.............................................................................................................4
WBS and Gantt chart...................................................................................................................5
LITERATURE REVIEW................................................................................................................7
Theme 1: Diversity & equality positively impact performance of an organisation.....................7
Theme 2: People gets motivated through equality & diversity management in an organisation 8
Theme 3: Prime barriers in diversity & equality management ...................................................8
RESEARCH METHODOLOGY.....................................................................................................9
DATA ANALYSIS........................................................................................................................11
Questionnaire.............................................................................................................................11
Themes.......................................................................................................................................12
RECOMMENDATIONS...............................................................................................................15
CONCLUSION..............................................................................................................................16
REFLECTION ..............................................................................................................................16
REFERENCES..............................................................................................................................18

INTRODUCTION
Background
Equality and diversity have emerged as a rising trend amongst the work places and
organisations where the management is giving an increased emphasis and importance to the kind
of work culture that they have developed and implemented mainly pertaining to the equality and
diversity aspect (Gupta, 2018). Prufrock Coffee is a small coffee café house, situated in London,
UK and entertains a small workforce. The current research will evaluate the impact that the
training and development practices have on the overall implementation of the equality and
diversity in the workplace. The primary data will be analysed and interpreted and based on that
relevant findings and conclusions will be presented in the last.
Aim and objectives
Rationale:
Prufrock Coffee is one of the leading retail stores in UK which is operating mainly in
food products and home appliances. The employees have become an important asset today and it
is necessary to develop and implement those work policies which foster and creates equality
amongst the workforce and also supports their diversity. It is therefore necessary to evaluate that
what are the practices that affect these attributes especially in context of the training and
development aspect of the potential employees of Prufrock Coffee (Owens and Patel, 2019). The
current research topic will address these very issues where it will be evaluated that how
collectively, the different recruitment and training practices that have been implemented in the
Prufrock Coffee affect the overall equality and diversity in their organisational workplace. This
is done particularly in context of training and development because a series of rigorous training
is given to employees working in Prufrock Coffee and this will be the best manner to evaluate
that whether organisation promotes gender equality and diversity or not.
Aim:
 “To analyse the impact of training and development opportunities towards promotion of
equality and diversity in the work place. A case study on Prufrock Coffee.”
Objectives:

 To ascertain the concept of training and development in a work place.
 To evaluate the impact that training and development has on the overall gender equality
amongst the workforce.
 To identify the challenges that arises in the implementation of training and development
practices.
 To suggest appropriate strategies for the challenges identified.
Project management plan
Project plan is an elaborate process where the different attributes that are related to the
completion of the research activities is evaluated and analysed and the potential impact of the
factors on the overall research is also taken into consideration. The plan will help in ascertaining
different aspects such as the time taken, resources required, cost and budget incurred etc. and for
the current research, the project management plan can be developed in following manner:
Cost: Cost indicates the overall amount that the researcher will require in the completion of the
research satisfactorily and the budget that the company should develop in order to implement the
findings of the research (Christian, Porter and Moffitt, 2016). The present research will require
approximately £1500 to complete the research and additional £32000 will be required to
implement changes in Prufrock Coffee so that the changes identified and any gaps in the existing
policies.
Scope: The scope indicates the limit beyond which the research cannot go i.e. it states the
broader level of topics that will be mainly covered in the research and the geographical are to
which scope is limited. In the current research, it is evident that only training and development
process of Prufrock Coffee will be evaluated in context of employees to measure equality and
diversity. Further, the area of research will be limited to the geographical area of UK only. The
research will help in gaining more relevant results as the scope is limited and hence more
rigorous research can be performed.
Time: Time is another critical aspect that indicates the overall time that will be required in order
to successfully complete all the research activities accordingly (Colquitt, Lepine and Gellatly,
2017). In the current research the time required by the researcher will be approximately 5 weeks
and the time required for the implementation of findings in Prufrock Coffee can go up to 1 year.
In this time the findings of the research can be successfully implemented.

Quality: Quality here indicates that the research being undertaken should be valid and relevant in
context of the organisational working. The results that are drawn must be realistic and in
consistency with the findings related to the company. In the present research as well, the
researcher should ensure that the findings generated are realistic and data collected is valid and
correct so that collectively the quality of research being undertaken can be improved. In order to
ensure that quality is maintained, respondents who are genuinely aware of the problems will be
selected.
Communication: Communication is an essential aspect in the overall achievement of the
research objectives that have been set up (Pitts, 2016). Throughout the research, researcher will
have to engage in communication with different parties such as respondents, managers, relevant
stakeholders etc. and this will help researcher in ascertaining clear exchange of communication
amongst them. In the current research as well, this attribute is the key contributor in the success
of the research and will increase the quality and justification of the findings and arguments
presented. The researcher can use both formal and informal manner of communication where
formal communication can be used while communicating with the management and informal
while communicating with the respondents.
Risk: The researcher can face a variety of risks while conducting the research and even before
the research. In such cases, it is necessary to develop adequate measures and actions in advance
that can be taken so that any severe consequences can be avoided. Data accuracy is one of the
most significant risks that will arise before the researcher. Some other risks are delay in timeline,
moving beyond the budgetary scope, any natural risk that might arise etc.
Resources: There are a variety of resources that are required in order to complete a research such
as the human resource, technical resources, equipments etc. (Yang and Matz-Costa, 2018. ). The
researcher can obtain the relevant and required resources so that these can be used in order to
complete the research successfully.
Therefore, in this manner the different aspects that are related to the research completion
have been illustrated in the project management plan that has been prepared.

WBS and Gantt chart
Work breakdown structure involve clear segregation and sequence formation of different
activities that are required to be completed in order to achieve the research objectives that have
been set up (Schachner, 2019). This is usually done in the form of a hierarchical structure which
indicates each level and the activities associated.
Gantt chart on the other hand indicates the time that will be required to complete each
activity and the sequential flow in which the different activities will be completed one after
another in order to achieve the research objectives. This can be prepared in following manner:

LITERATURE REVIEW
Theme 1: Diversity & equality positively impact performance of an organisation
According to Alhejji and et.al. (2016) equality & diversity mostly plays an excellent role
within any venture, business or organisation. Reason is, by the help of these aspects, the present
management of the organisation will be simply developed its productivity as well as its
performance within market place. Nowadays many of ventures or companies across the world
are fully focusing for managing diversity & equality in respective work place in too effective
way. Commonly, when an organisation manages diversity & equality at own workplace, then
that organisation can indirectly positively impact its different employees’ performance or
productivity. So that, when a business or venture has the workforce or many effective people or
employees, then that business will be simply able for taking an appropriate work through own
various employees. That’s why upper management in various companies needs to be focused for
managing of diversity & equality. The management at an organisation has highly required for
knowing one logical and meaning thing that, nowadays competition in each & every sector or
market is regularly increasing, so that when any venture manages diversity & equality in own
place of work, then that venture can enable for taking very high competitive advantage at the
chosen segments of market. Generally, an organisation’s diversity & equality management has
highly contributed within it’s all over development.
Theme 2: People gets motivated through equality & diversity management in an organisation
As illustrated by Van den Brink and Benschop (2018) the management at a company can
easily motivate own employees through managing equality & diversity at own workplace.
Commonly, diversity & equality has provided equal development opportunity to employees at

the company’s workplace, in which after gaining equal development opportunities, these
employees will be motivated for putting own very high efforts daily business operations of
company. In this modern world, many of companies have fully focused for implementing various
methods & theories for effectively motivating own employees. In this case, implementing
diversity & equality at own workplace is also the best way to these companies or ventures in
market place. Generally, when existing management has provided favourable development
opportunity to various employees through employing diversity & equality at own workplace,
then employees will be felt valued through present company. In this situation, after felt valued,
these employees will be for putting own huge efforts at the place of work.
said that, each venture should to be managed diversity & equality in own place of work, because
this is too essential to venture for achieving the workforce of many effective employees.
Theme 3: Prime barriers in diversity & equality management
On the basis of Ruiz-Cortés and et.al. (2018) many of barriers presents in a venture’s
business environment that can be negatively affected to its diversity & equality aspects. Suppose,
many times, the management at a venture not takes much interest to employ diversity or equality
management at own workplace, in which this is commonly very prime barrier to a venture for
diversity & equality management at own workplace. So that, existing management at each
venture or company needs to be highly motivated for properly employing terms diversity &
equality within own place of work. On the other hand, choosing very poor and ineffective
strategies to manage diversity & equality is next prime barrier under diversity & equality
management, in which existing management in every venture or organisation should focus on
taking and employing few effective strategies to diversity & equality management in own daily
business operations. The next prime barrier under management of diversity & equality is lack of
knowledge, in which present management at each venture or company need to try for having
accurate knowledge about diversity & equality management. After dealing with these different
barriers, the management of each venture or organisation will be easily managed diversity &
equality in own place of work.
RESEARCH METHODOLOGY
Research Type

There are commonly two research methodologies uses in every research project named;
qualitative methodology of research and also quantitative methodology of research (Ashley and
Empson, 2016). These two research methods are enough to complete a project of research in an
effective manner. Generally, qualitative methodology of research provides chance to people for
collecting various data from meeting or interviews sessions, books & journals, also from many of
pre-completed projects of research that people already has done. On the other hand, the
quantitative method has contributed to collect data through various numbers & statistics.
However, in this project of research, just quantitative methodology of research has used. Reason
is, collecting data through interviews and numerical data, etc. is enough for completing this
project of research in a specific way.
Research Philosophy
The research philosophy plays very appropriate role in gaining accurate data through
many of sources. Every researcher always needs to consider and follow the research philosophy,
because without following philosophy, no researcher can be gained better results in the aim of
project of research. In present project of research, this research philosophy was fully followed.
There are generally four types of research philosophies exists called; positivist philosophy,
pragmatist philosophy, interpretivist philosophy and realistic philosophy. The
positivist philosophy mainly used in this research project, because this is very essential in the
terms of finding various appropriate data.
Research Approach
While beginning the procedure of collection of data in every project of research, it is very
important for everyone to properly follow an effective research design. Reason is, without
following research design no one will be simply collected data through various resources.
Generally, there are research approaches has three key types which uses by various researchers
named; inductive, abdicative and deductive (Bogićević-Milikić, 2019). In this present project of
research, the deductive approach of research has used to gain many data, and also to enhance
productivity of organisation too effectively.
Research Sampling

Sampling methods very essential to each project of research, because after adopting these
sampling methods, anyone will be simply taken lots of samples through various places.
Commonly, sampling methods has two types called; non-probably or probably. These two data
sampling methods are too supportive in the collection of samples. But random sampling method
used in present project of research, in which, 30 employees of Prufrock Coffee company was
chosen randomly to implement the session of personal interview. Those 30 employees have
shared own various opinions, ideas and point of views on the role of diversity & equality
management. Generally, after adopting random method of sampling, everyone will be simply
gained too appropriate data while sampling task, and this is the main reason that, this data
sampling method has used for completing this project of research.
Data Collection
The data collection is the main task in this project of research on diversity & equality
topic, Generally, data collection’s two types of methods are existing in the market to gain data
named; primary method of data collection, secondary method data collection. In this project of
research primary and secondary, both data collection methods have used (Debroux, 2017).
Commonly, the primary method of data collection has supported in gain data through personal
meetings and interviews, on the other hand, the secondary method data collection has supported
in gain data by articles, books & journals, internet and magazines, etc.
Data Analysis
Data analysis is the next prime function in this project of research. Reason is, without
conducting data analysis function, there is no project of research will be meaningful and
productive. Commonly, data analysis function has contributed for removing such data from
project of research which is fully useless, meaningless, illogical. This is also has contributed in
including such data within the project of research that is meaningful, logical, productive. There
are basically statistical and thematic two prime data analysis techniques exist in market place.
But only thematic data analysis technique has used under this project of research, because
thematic technique has supported for analysing data through diving many data in many themes.
Ethical Considerations

All business ethics has been completely followed during collecting data through many
sources (Tasheva and Hillman, 2019). The ethical considerations are playing very excellent role
in promoting an ethicalness in full data collection process. There are almost all ethics has
completely followed within this project of research. For example; no any single employee of
Morrison was for providing its point of view and opinion on the asked questions. There are
honesty and loyalty principles of ethics has been fully followed in this research project. For
example; there are credit of data has fully given to original author and writers in the form of
references.
DATA ANALYSIS
Questionnaire
Date:
Question 1: In your opinion, diversity and equality is very importance for the
organisation?
 Yes
 No
 Not sure
Question 2: How diversity and equality management impact your performance in place
of workplace?
 Positively
 Negatively
 Not sure
Question 3: According to your view, which strategy can promote equality & diversity in
the work-place?
 Celebrating achievement with employees
 Equilibrium between intake and outgoings
 Anti-discrimination policies
 All of the above
Question 4: Can female employees simply participate in different activities of
organisation?
 Yes
 No
 Not sure
Question 5: Do you think, existing management of company has discriminated
employees in daily operations?
 Agree
 Disagree
 Not sure
Question 6: What are main outcomes of considering diversity and equality in the
organisation?