Training and Development Program for New Graduates at Airbnb

This report examines the implementation of a comprehensive learning and development program tailored for new graduates joining Airbnb, focusing on the hospitality industry. It begins by defining the significance of such programs, highlighting their role in integrating new hires into the company's goals and missions. The report then delves into the advantages, such as enhanced job satisfaction and improved customer service skills, alongside the disadvantages, like potential time and cost investments. A key aspect is the proposed one-month training duration, which includes detailed explanations of induction and onboarding processes to facilitate effective integration. The report also covers learning through on-the-job experiences, mentoring programs, and feedback mechanisms to ensure program effectiveness. The ultimate goal is to provide a framework for a robust training program that equips new graduate employees with the necessary skills and knowledge to succeed within Airbnb and the broader hospitality sector. The report concludes by emphasizing the importance of ongoing development and feedback to maximize the benefits of the training program.

Running head: TRAINING AND DEVELOPMENT PROGRAM FOR NEW GRADUATES
Training and development program for new graduates
Name of the student:
Name of the university:
Name of the Author:

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TRAINING AND DEVELOPMENT PROGRAM FOR NEW GRADUATES
Executive Summary
The main aim of the report is to understand the implementation of a robust learning and
development program for graduates in Airbnb. In the introduction the main meaning of a
learning and development program during the hiring of the employee has been explained in a
proper way. Both learning and development goes hand in hand. A robust learning and
development program form the new employees of company will be helping them in
understanding the various goals and the missions of the company. Then the various advantages
and the disadvantages of the learning and development for the new employees of the company
has been explained in a detailed manner. There are a lot of advantages of learning and
development program for the employees of the company which ensures that the company will be
helping the new employees in a better way.
A clear indication of the time which will be selected for the implementation of the
learning and development program for the graduates has been stated which will be of one month.
A detailed explanation of the induction and onboarding method for the employees has been
explained in the report. Both these process are very helpful for the company and will be helping
the employees in the long run and help them in communicate better in the workplace. The main
motive of the report is to understand how a robust learning and development program will be
helping new graduate employees who will be joining the hospitality industry.

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TRAINING AND DEVELOPMENT PROGRAM FOR NEW GRADUATES
Table of Contents
Introduction..........................................................................................................................3
Advantages of T&D programs.............................................................................................3
Disadvantages of T&D programs........................................................................................4
The duration of a graduate development program...............................................................5
Induction..............................................................................................................................5
Onboarding..........................................................................................................................6
Learning through experience on-job....................................................................................7
Mentoring............................................................................................................................7
Feedback from participants in the program.........................................................................8
Conclusion...........................................................................................................................8
Reference List......................................................................................................................9

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TRAINING AND DEVELOPMENT PROGRAM FOR NEW GRADUATES
Introduction
Training is a process in which programmed behaviors is learned in a sequential way. The
knowledge which is gathered from a training is helpful in the long run as the employees are able
to perform better in their workplace. With the implementation of proper training employees
become aware of the various process and programs which are used to guide the various
behaviors of the employees in the workplace. With the implementation of proper training the
employees are able to improve their performances. It has been seen that fresh graduates in an
organization is unable to perform in a better way when they join a company as they do not have
the proper experience. This is the reason that a robust training and development program is
needed for the employees do that they can work in a better way.
In Airbnb customer satisfaction and customer retention is very important as
communication with them in a better way and solving their problems is one of the major aspect
of the organization. The employees in the company works towards communication with the
customers in a better way so that they can have trust on the places they are going to reside and
spend their time on (Laguador, Deligero and Cueto2015).
Advantages of T&D programs
With the help of implementation of a robust training and development programs the new
employees of the company will be having job satisfaction and will be recognizing their
importance in the organization. During the conduction of training the new employees of the
company will be introduced to the work they are doing and what are the various steps by the help
of which the job will be conducted in a proper way (Chau and Cheung 2017). The employees
will also be coming in contact with the goals and missions of the company and the various ways
by the help of which they will be able to provide better service top the customers (Wang and
Chen 2015). In Airbnb the main aim of the employees is to provide a robust service to the
various customers around the world. The main aim of the company is to help in improving the
travelling experience of travelers all around the world by the help of providing them with places
to stay forma while (Lyu, Li and Wang 2016). The employees of the company by the help of
training will be able to understand the various process by the help of which they will be able to
communicate with the customers in a proper way. With the help of a systemized training the
employees of the organization will be able to understand the various roles they will be playing

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and the process by the help of which they will be able to improve their role as the employees of
the company.
Disadvantages of T&D programs
Some of the disadvantages of training and development programs for graduates are:
 Wastage of time and money: Both time and money are one of the major aspect and a
major resource for Airbnb. Training new employees and helping them in understanding
the various aspects of the workplace of the company is a very tiresome process
(AbuKhalifeh, Som and AlBattat 2013). The company needs to hire good teacher and
mentors for implementation the training and development program. Instead of wasting
the time and money on hiring fresher employees the company mighty look forward to
hire experienced employee who will not be needing and kind of extra training as they will
be well aware of the various process and the steps for the functioning of hospitality
industry.
 Increased stress for the training staffs: To become up to date with the various innovation
in the training techniques the training staff of the company needs to understand the latest
trends in the industry and this requires more time for them (Cegarra-Navarro, Martinez-
Martinez, Ortega Gutiérrez and Luis Leal Rodríguez 2013). An increased stress is
brought upon on the training staffs by the company as they need to make the new
employees learn everything about the industry and the company from the scratch.
The duration of a graduate development program
A total time of one month will be taken to train the new employees and help them
understand the various aspect of the company. With the help of a robust training method the new
employees of the company will be able to understand the various ways by the help of which they
will be able to perform better in the workplace.
Induction
An effective induction process helps the new employees of the company align themselves
with the goals and visions of the company (Altinay, Paraskevas and Jang 2015). With the help of
the induction process Airbnb will be welcoming the new employees to the workplace and
prepare them a better way for their new roles in the company. With the help of a proper

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TRAINING AND DEVELOPMENT PROGRAM FOR NEW GRADUATES
induction the company will be able to integrate the new employees in the company structure in a
better way. In the induction training the employees of the company will be helped in developing
their theoretical and the various practical skills which wil, be needed for the smooth running of
the company (Tracey, Murphy and Horton-Tognazzini 2016).
A good induction training will also be ensuring that the new employees of the company
will be able to communicate with them in a better way at all the different tiers of the company.
An introduction of the workplace will be provided to the employees in the induction training and
in this process the various employment rights and the various terms will be explained to the
employees. The various policies of the company and the desired behaviors from the employees
in the workplace will be explained by the company to the new employees.
Onboarding
Onboarding is a very effective way in which the new employees of the company join the
company (Altinay, Paraskevas and Jang 2015). By the help of a proper induction the employees
of the company come to know about each other. By knowing each other the employees of the
company will be having an effective communication with each other. An effective
communication in the workplace is very important so that work can be done in a better way
(Hassanien and Dale 2019). An effective communication is very important so the following steps
must be done to ensure that an effective onboarding will be conducted:
 By an effective onboarding process the new employees must understand the various core
values and the goals of the company. With the help of this the employees will be aware of
the various steps which are undertaken by the company to reach their desired target.
 The learning process during onboarding must be done in a proper manner and it must be
integrated so that the employees will be able to understand the various goals and the
mission of the company and its values (Dredge, Airey and Gross 2014).
 The assessment of the performance of the employees during the training must be shown
to them and the various steps in which they can improve themselves must be explained so
that they will perform better in the workplace (Stansbie, Nash and Chang 2016).
 The new employees of the company must be introduced to the new staffs so that they can
gain some experience about the workplace from the employees. An effective

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TRAINING AND DEVELOPMENT PROGRAM FOR NEW GRADUATES
communication in the workplace must also be improved by the help of this and the
employees will be communicating with all the people of the organization.
Learning through experience on-job
Work experience is the experience which employees learn in their workplace after they
join a job after completing their graduation (Gibson and Parkman 2018). Workplace experience
for the employees in Airbnb will be very helpful for them in the future as they will be learning
about the various experience they need to perform better in the workplace. Work experience
which will be gathered by the employees in the workplace of Airbnb will be helping them in
understanding their mistakes and rectify them in the future. The experience which they will be
receiving while working will also help them in helping the new employees who will be joining
the workplace.
Mentoring
With the implementation of mentoring in the learning and development process the
company will be very helpful. It has been seen that mentoring has produced great results in
business departments (Maier and Thomas 2013). During the implementation of learning a
development program in the company it is very important to add mentoring as it is one of the
major aspect of a learning and development program (AlBattat, Som and Helalat 2013). With the
help of mentoring then confidence of the employees will be boosted and also there are increased
chances of the production of good leaders by the help of mentoring.
The culture of the company is highly strengthened by the implementation of mentoring.
Cultures and values of a company are one of the most important aspect of company which is
quiet same for Airbnb. The work culture of the company will be highly improved by the
implementation of mentoring in the training process of the new employees (Ali, Murphy and
Nadkarni 2014).
Feedback from participants in the program
The feedback which will be taken from the employees will be ensuring that the training
has been conducted in a proper way. Any negative feedback from the employees of the company
will be meaning that there are loopholes in the training provided for the new employees.

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TRAINING AND DEVELOPMENT PROGRAM FOR NEW GRADUATES
Conclusion
To conclude it can be said that the new employees who will be joining the company will
be greatly helpful from the various training process which will be followed to train them. The
employees of the company who will be joining the company will have very clear understanding
of the various aspects of the company and its functioning. The various steps which will be taken
by the company will be ensuring that the company will be able to function in a proper way and
will be beneficial by the addition of the new employees in the workplace. With the inclusion of
the various steps which has been explained in the above will be helping the company to make the
employees feel at home and make them understand the main goals and mission of the company
in a better way. An effective learning and development process for the employees will not only
helping the employees but also help in facilitating a better communication process throughout
the various tiers of the company. The new employees of the company will also be helping the
comp any in a great way in their revenue if they come to understand the goals and mission of the
company in a better way.

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TRAINING AND DEVELOPMENT PROGRAM FOR NEW GRADUATES
Reference List
AbuKhalifeh, A.N., Som, A.P.M. and AlBattat, A.R., 2013. Strategic human resource
development in hospitality crisis management: A conceptual framework for food and beverage
departments. International Journal of Business Administration, 4(1), p.39.
AlBattat, A.R., Som, A.P.M. and Helalat, A.S., 2013. Overcome staff turnover in the Hospitality
Industry using Mobley Model. International Journal of Learning and Development, 3(6), pp.64-
71.
Ali, A., Murphy, H.C. and Nadkarni, S., 2014. Hospitality students’ perceptions of digital tools
for learning and sustainable development. Journal of Hospitality, Leisure, Sport & Tourism
Education, 15, pp.1-10.
Altinay, L., Paraskevas, A. and Jang, S.S., 2015. Planning research in hospitality and tourism.
Routledge.
Altinay, L., Paraskevas, A. and Jang, S.S., 2015. Planning research in hospitality and tourism.
Routledge.
Cegarra-Navarro, J.G., Martinez-Martinez, A., Ortega Gutiérrez, J. and Luis Leal Rodríguez, A.,
2013. Environmental knowledge, unlearning, and performance in hospitality
companies. Management Decision, 51(2), pp.341-360.
Chau, S. and Cheung, C., 2017. “Bringing Life to Learning”: A Study of Active Learning in
Hospitality Education. The Asia-Pacific Education Researcher, 26(3-4), pp.127-136.
Dredge, D., Airey, D. and Gross, M.J. eds., 2014. The Routledge handbook of tourism and
hospitality education. Routledge.
Gibson, P. and Parkman, R., 2018. Cruise operations management: Hospitality perspectives.
Routledge.
Hassanien, A. and Dale, C., 2019. Hospitality business development. Routledge.
Laguador, J.M., Deligero, J.C.L. and Cueto, A., 2015. Students’ Evaluation on the Teaching
Performance of Tourism and Hospitality Management Faculty Members. Asian Journal of
Educational Research Vol, 3(3).

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Lyu, J., Li, M. and Wang, D., 2016. Experiential learning and its effectiveness from the
perceptions of hospitality students. Journal of Teaching in Travel & Tourism, 16(4), pp.296-315.
Maier, T.A. and Thomas, N.J., 2013. Hospitality leadership course design and delivery: A
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Tracey, J.B., Murphy, J. and Horton-Tognazzini, L., 2016. A framework for evaluating MOOCs
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Wang, S.T. and Chen, C.C., 2015. Path Analysis on the Factors Influencing Learning Outcome
for Hospitality Interns--From the Flow Theory Perspective. Journal of Education and
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