Evaluating Training and Development Impact: A Hilton Hotel Case Study

This report presents a research project evaluating the impact of training and development on employee performance, specifically within the context of the Hilton Hotel. The study employs a descriptive, qualitative research design, utilizing a sample of 20 employees. Data was collected through questionnaires and analyzed using thematic analysis. The research explores the importance of training and development in enhancing employee skills, knowledge, and attitudes. The report examines various training methods, including on-the-job and off-the-job approaches. The findings highlight the positive influence of training on employee performance, customer satisfaction, and overall organizational success. The project includes a review of relevant literature, a detailed methodology, data analysis, and recommendations for the Hilton Hotel to further improve its training and development programs. A PowerPoint presentation is also included in the report.

UNIT 8
RESEARCH PROJECT
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EXECUTIVE SUMMARY
Training and development plays most important role in the modern era within the
workplace as it allows staff members to carry out all the operations of business in proper manner.
Further, it supports to focus on the major areas where employees are not performing better. The
present investigation possesses the aim that is to evaluate the impact of training and development
on the employees’ performance: in context of Hilton hotel. Descriptive research design has been
used and the research is of qualitative nature. Further, sample size of 20 employees has been
undertaken and data has been analyzed through qualitative tools where different themes have
been formed. From the entire research, it can be concluded that training and development has an
important part of the organization. It is an educational process which involves the sharpening of
skills, concepts, changing of attitude of the staff. With the help of different training and
development methods such as on the job, off the job etc, company has delivered the right training
to the staff.
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Table of Contents
TASK 1 RESEARCH PROPOSAL.................................................................................................4
1.1 Research project outline specification...................................................................................4
Background of the study..............................................................................................................4
1.2 Factors that contributed in process of research project selection.........................................5
1.3 Critical review of key references...........................................................................................5
1.4 Research project specification...............................................................................................5
1.5 Plan for implementation.........................................................................................................6
TASK 2 RESEARCH PROJECT....................................................................................................7
2.1 Efficient utilization of resources to the research questions...................................................7
2.2 Undertaking the proposed investigation................................................................................9
2.3 Evidence of recording and collection of data......................................................................10
TASK 3..........................................................................................................................................12
3.1 Research evaluation techniques...........................................................................................12
3.2 Interpretation and analysis of results...................................................................................12
3.3 Recommendation and justification for further consideration..............................................13
Conclusion.....................................................................................................................................13
TASK 4..........................................................................................................................................14
4.1 PowerPoint presentation......................................................................................................14
REFERENCES..............................................................................................................................15
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TASK 1 RESEARCH PROPOSAL
1.1 Research project outline specification
To evaluate the impact of training and development on the employees’ performance: A
case study on Hilton hotel UK.
Introduction
Training and development plays most important role in the modern era within the
workplace as it allows staff members to carry out all the operations of business in proper manner.
Further, it supports to focus on the major areas where employees are not performing better. Apart
from this, knowledge along with skills level can be enhanced easily and it directly leads to
favorable results for the organization in every possible manner (Pollock, Wick and Jefferson,
2015). Therefore trained and qualified personnel demonstrates effective behavior that leads to
enhancement of customer satisfaction. This has result in increasing the loyalty in relation to
hotel. Investment in training and development programs has started to increase in companies so
that staff members can easily satisfy requirement of the target market in best possible manner.
Absence of effective program has adverse impact on the overall performance of company and
due to this reason concept of training and development is getting popular.
Background of the study
The role of training and development of personnel is suitable practice that acts as an aid
for the executive in increasing the knowledge of the employees to a significant level. There is
immense requirement for training and development as it facilitates in increasing their job
performance in relation with the job. By the means of providing facilities relating with training
the employees can perform to their best that can acts as an aid in attainment of the organizational
goal (Uttal and et.al., 2013). Training and development possess suitable role in making
delegation of several job to the personnel. In this respect for Hilton hotel the role of its
employees is significant as they represent the organization before customers. It is important that
suitable opportunities for training and development is required to be provided so that personnel
can get guidance with respect to execution of strategies which are developed by Hilton hotel.
The present investigation possess the aim that is to evaluate the impact of training and
development on the employees performance: in context of Hilton hotel. The objectives of the
present investigation has been demonstrated in the manner stated as under:
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 To investigate the concept related with training and development
 To explore the tools of training and development
 To make determination of factor influencing training and development in hotel sector
 To investigate the impact of training and development of employee's performance
 To recommend the techniques which can be utilized by Hilton hotel for enhancing
employees skills
1.2 Explain why you selected this topic
There are several factors that has contributed towards research project selection. For the
present investigation on evaluating the impact of training and development on employees
performance this is comprised of factors that are as follows: Scope of study: Research project selection is done through searching the scope of the
subject matter under investigation. This factor possess major role that assist in selecting
the field for the research project. The subject area that has broader scope is being chosen
by the researcher for carrying out investigation. There is presence of wider scope of
present research on impact of training and development. Therefore due to this the
particular topic is being selected by the researcher for investigation.
 Limited number of investigation on particular topic: This is another factor that help in
selecting the research project. This is related with the number of researches that are being
carried out on relevant subject matter. There is presence of lesser number of researches
that are being conducted on training and development impact. Therefore this is the reason
for selection of specific topic by researcher. In past literatures the gaps are being
analyzed. Such acts as an aid in selection of training and development as subject for
further research.
1.3 Critical review of key references
As per view of Baldwin (2016) argued that training allows employees to acquire skills
and this leads to rise in productivity of the enterprise. Further, it is generally important for the
new staff members as through this they can know what kind of activities are being carried out
within business (Baldwin, 2016). To tackle shortcomings within the organization represents
importance of training and development. Apart from this, training leads to rise in performance
level of employees where they can easily focus on the main areas where their performance lacks.
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Concept of training and development
As per view of Pollock, Wick and Jefferson (2015) training and development plays most
crucial role in the organization as it supports staff members to enhance their knowledge level
along with skills. Further, it becomes easy to carry out the major operations and in turn acts as
development tool for the entire company (Pollock, Wick and Jefferson, 2015). Moreover, it is
well known fact that every organization operates on wider basis and due to this reason it is
necessary to deliver proper training to the workforce so that they can work efficiently. Apart
from this, it leads to favorable results for the organization such as rise in level of overall
productivity and enhances business operations which are carried out on wider basis. However
Ford (2014) argued that for performing efficiently in the market every business enterprise has
prepared effective plans and policies linked with training and development. Through such plans
it becomes easy to deliver proper knowledge to the employees as per their need and this surely
brings favorable results for organization (Ford, 2014).
Importance of training and development
As per view of Trower and Hollin, eds. (2013) training and development plays most
crucial role in the organization as it is required for the betterment of staff members. Moreover,
without enhancing level of skill and knowledge employees are not able to take part in major
affairs of the business. Further, training and development is linked with the success of the
business where it also supports firm in gaining competitive advantage (Trower and Hollin, eds.,
2013). Training and development is very important as the kind of operations being carried out by
business are crucial and due to this reason staff members must have proper knowledge so that
they can indulge into the business operations in better manner.
Impact of training and development on performance of employees
As per view of Richey and Klein (2014) training and development has direct impact on
performance of staff members within the organization. Further, it allows staff members to
acquire new skills which are applied in the business operations and this leads to higher job
satisfaction also (Richey and Klein, 2014). Moreover, without proper training it is not possible
for business to work on performance of its employees and this can be unfavorable for
organization. However Weekley and Ployhart eds. (2013) argued that training allows staff
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members to understand new ways of carrying out operations within the workplace and due to this
basic reason its importance is quite high in the organization (Weekley and Ployhart, eds., 2013).
Methods of training and development
According to Noe and et.al. (2014) different methods of training and development
are being present with the help of which proper knowledge can be delivered to staff members
within the workplace. It takes into consideration on the job and off the job techniques. On the job
training methods involve mentoring, coaching, job rotation, apprenticeship etc (Noe and et.al.,
2014). Through all these techniques organization allows its staff members to gain new
knowledge and in turn they can efficiently perform within the workplace. Apart from this, off the
job training programs are also present which takes into consideration methods such as lecturers
and conferences, sensitivity training, transactional training etc. Through all these methods
knowledge and information is shared among employees. However Pazey and Cole (2013) argued
that on the job methods are generally undertaken by businesses as they are beneficial where
knowledge regarding work is given to different individual within workplace. This enhances
confidence level of the employees and they actively participates in the major affairs of
organization (Pazey and Cole, 2013). So, all these methods of training are considered to be
beneficial for imparting knowledge and developing skills of the staff members within workplace.
1.4 Research project specification
It has been examined that success of the investigation to a greater extent is dependent in
the kind of tools that are being utilized by the investigator. This is because of the fact that
ineffective selection can result in obstructing the outcomes of the research. In this relation the
methodology for proposed investigation is devised as under: Research design: It is being categorized into several kinds. This includes experimental,
correlation, descriptive and semi-experimental. In the present report on evaluation of
impact of training and development on job performance descriptive research design
would be employed. Research type: It would reflect several ways of conducting the investigation. For the
investigator it is important that it is required to increase its knowledge with respect to the
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kind of suitable investigation (Massingham, Massingham and Diment, 2012). The present
investigation is qualitative in nature thus it can be considered as qualitative research. Data collection: It is comprised of two varied tool through which the data can be
gathered in relation to the particular research. In the present investigation both the kinds
would be applied. In this relation questionnaire would be developed by researcher so as
to collect primary data. Moreover secondary data would be gathered through assistance
of books and journals. Data analysis: It is the practice that acts as an aid for the person to make collection of
data from varied sources and interpret it in an effective manner (Herek, 2012). In the
present investigation that is on assessment of impact of training the tool such as thematic
analysis would be employed. In this regard several themes would be developed based
upon developing questions asked to the employees of hotel by means of questionnaire.
 Sampling: The sample chosen for present investigation is 20. The selection of sample is
done on random basis. This implies use of probability sampling technique would be done.
1.5 Plan for implementation
For the purpose of preparation of plan regarding proposed investigation the tool that is
Gantt chart will be implemented. This tool would act as an aid for the researcher in developing
and designing the appropriate steps for carrying out the investigation on specific topic with
effectiveness. It involves the time needed to attain several activities in order to attain the
investigation with greater accuracy.
Activity/Week 1 2 3 4 5 6 7 8 9 10 11 12
Research proposal preparation
Defining aims and objectives
Carrying out review of literature
Research methodology
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Collecting data for the study
Data analysis
Research conclusion
Providing recommendations
Final Submission of report
Conclusion
The proposal concludes that it is important for the researcher to make development of
aims and objectives with greater effectiveness. This is because the whole investigation is based
on such. In addition to this it can be concluded from the proposed investigation that by means of
Gantt chart suitable direction can be provided to the investigator towards conducting the
investigation in an effective manner. While selecting the tools and techniques of investigation
suitable attention is required to be made on attainment of the aims and objectives under
investigation.
TASK 2 RESEARCH PROJECT
2.1 Efficient utilization of resources to the research questions
The development of research questions has been done taking into account the aims and
objectives under investigation. The main resource includes time that is inadequate and which is
needed for the purpose of collecting crucial data. Moreover the researcher ensured management
of time with greater effectiveness keeping into consideration crucial activities within the
investigation. However in several cases there is possibility that time is considered as limitation as
researcher has to take into account several sources in order obtain beneficial information. Further
more information is regarded as key resource that is presented in appropriate manner through
linking it with research questions. Finance is also considered as key resource for the
investigation that is being used in appropriate way so that research questions can be answered in
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an effective manner. Thus with this it can be stated that all the resources are presented in suitable
amount and match with questions under investigation.
Copy of questionnaire
Evidence for the present investigation can be recorded as well as gathered with the help of
questionnaire. It will involve both open as well as close ended questions which has effectiveness
in making analysis of the responses of employees with effectiveness. The questionnaire is
presented as below:
QUESTIONNAIRE
Name:
Age:
Gender:
Designation:
1. From how long you have been working within Hilton hotel?
 Less than one year
 1-2 years
 3-5 years
 More than five year
2. Do organization offers opportunity for training and development for you?
 Yes
 No
3. From amongst the following which tool is implemented by Hilton hotel for training of
personnel?
 On the job methods
 Off the job techniques
4. Does training and development acts as an aid in increasing employees skills?
 Yes
 No
5. What is your level of agreement with the view that training enhances level of satisfaction
among the employees in Hilton hotel?
 Strongly agree
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 Agree
 Neither agree nor disagree
 Disagree
 Strongly disagree
6. Do you think that role of training and development is imperative in increasing performance
and productivity?
 Strongly agree
 Agree
 Neither agree nor disagree
 Disagree
 Strongly disagree
7. Kindly recommend the training methods that can be used for increasing job performance of
employees?
______________________________________________________________________________
____________________________________________________________________________
2.2 Undertaking the proposed investigation
There is presence of several tools of research methodology that could be utilized with the
aim to conduct the research on particular topic that relates with evaluation of the impact of
training and development on the employees performance within Hilton hotel. The tool that are
utilized are being stated in the manner below: Research design: It is considered as the outline that assist in conducting the investigation
in suitable manner. In this relation it can be presented that it is tool with which the blue
print of entire investigation can be developed by the investigator. However such tool
offers varied advantages to the researcher. One of the major benefit is that it can
accomplish the research work within specified duration of time. In the present
investigation descriptive research design is being employed. As it offers detail description
in relation to chosen topic. Research type: It is the procedure that involves characteristics of suitable research. The
investigation can be carried out by means of two kinds that is qualitative and quantitative.
The qualitative tool is being employed when the investigation has certain numerical data
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(Khan, 2011). Moreover the researcher has interest in assessment of the behavior of
personnel in hotel then in such situation qualitative investigation would be employed. Data collection: It is comprised of two varied tool through which the data can be
gathered in relation to the particular research. In the present investigation both the kinds
would be applied that is primary as well as secondary method. In this relation
questionnaire would be developed by researcher so as to collect primary data. Moreover
secondary data would be gathered through assistance of books and journals. Data analysis: It includes several tools of data collection through which suitable data
analysis can be done for the specific study (Martin and Guerin, 2006). Under this the data
collected by the researcher from primary and secondary sources is analyzed so as to reach
at a valid conclusion. Primary data can be analyzed by means of thematic technique.
Under this themes would be developed and analysis is being done. Sampling and sample: It is not possible for the researcher to conduct the investigation
upon entire universe of population. Therefore it is because of the existence of particular
aspect that arises the need for selection of particular sample by the researcher. Hence it
can be examined that sample is regarded as the element that is comprised of the features
of universe. The size of sample taken is 20 employees of Hilton hotel for the purpose of
carrying out the investigation. The random sampling tool is utilized in order to conduct
the sample selection for the research.
 Ethical consideration: In the present investigation efforts are being made by the
researcher towards maintenance of the confidentiality of the personal information that is
being communicated by employees of hotel (Kothari, 2004). Further before attainment of
feedback from employees within the firm, sessions are organized. The investigator has
made efforts towards getting thorough information regarding the aims and objectives
under investigation.
2.3 Evidence of recording and collection of data
Theme 1: Organization offers opportunity for training and development to employees
Answer choices Responses Frequency
Yes 75% 15
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No 25% 5
Theme 2: On the job training methods are employed by Hilton hotel
Answer choices Responses Frequency
On the job methods 85% 17
Off the job techniques 15% 3
13
Yes No
0
0.1
0.2
0.3
0.4
0.5
0.6
0.7
0.8

Theme 3: Training enhances level of satisfaction among the employees
Answer choices Responses Frequency
Strongly agree 50% 10
Agree 20% 4
Neither agree nor disagree 10% 2
Disagree 5% 1
Strongly disagree 15% 3
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On the job methods
Off the job techniques
0 0.1 0.2 0.3 0.4 0.5 0.6 0.7 0.8 0.9

Theme 4: Training and development is imperative in increasing performance and productivity
Answer choices Responses Frequency
Strongly agree 35% 7
Agree 40% 8
Neither agree nor disagree 0% 0
Disagree 15% 3
Strongly disagree 10% 2
15
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

TASK 3
3.1 Research evaluation techniques
Two types of evaluation techniques are being present with the help of which it becomes
easy to evaluate the overall results obtained. Further, it involves qualitative and quantitative tools
which are employed. For the present study qualitative evaluation technique has been undertaken
where different themes have been formed with the motive to analyze information in proper
manner. Further, for data collection questionnaire has been employed which is an effective mode
of collection information as such it would assist in carrying out in-depth analysis of the views of
the employees towards training and development in enhancing their performance.
3.2 Interpretation and analysis of results
Theme 1: Organization offers opportunity for training and development to employees
It has been analyzed from the responses of the employees of the Hilton hotel that
majority of the respondents agrees with the view that business provides opportunity relating with
training and development to the personnel. It has been believed by the personnel that company
organized session of training for the personnel so that they can enhance their skills and
knowledge to a significant level. With this they are able to perform with greater effectiveness.
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Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
0
0.05
0.1
0.15
0.2
0.25
0.3
0.35
0.4
0.45

Theme 2: On the job training methods are employed by Hilton hotel
It has been analyzed from the responses of the employees of the Hilton hotel that
majority of the respondents agrees with the view that company make utilization of the on the job
training method. This is because this assist the employees in gaining knowledge regarding the
manner in which actual work is required to be carried out. Such is important for the purpose of
increasing skills related with performance of particular job in an effective manner.
Theme 3: Training enhances level of satisfaction among the employees
It has been analyzed from the responses gathered from the employees of the Hilton hotel
that majority of the respondents agrees with the view that training plays effective role in
enhancing the satisfaction level among the personnel. With the assistance of training the
personnel are able to perform with greater effectiveness. Such acts as an aid in attainment of
business targets in an effective manner.
Theme 4: Training and development is imperative in increasing performance and productivity
When the employees of Hilton hotel were asked regarding whether training and
development possess imperative role in enhancing performance and productivity it has been
gained that with the assistance of training the skills of personnel are enhanced that assist in
attainment of business targets with greater effectiveness.
Evidence of evaluation of research
For the purpose of gathering the present investigation various sources are being used.
This includes data collection by the means of online, materials, journals, reports as well as
published material. The material acts as an aid in providing reliable data that assist the researcher
in conducting the investigation with greater effectiveness. The information gathered is from
authenticated sources which presents that it offers authenticated and accurate information. From
the present investigation of business relevant data is being collected in relation to subject matter
under research. The sources that are being used for data collection are reliable as company
reports.
3.3 Recommendation and justification for further consideration
As per the research, it has important to bring the improvement in the training and
development aspect. With the help of ignite managers’ passion to coach their employees,
improvement in employees performance can be bring. By dealing with the short-shelf life of
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learning and development needs, staff performance can also enhance. By teaching employees to
own their career development is also another way to promote their performance level in the right
direction (Ferreira and Leite, 2014). Along with this, by provide flexible learning options,
training and development can be promoted and raise the performance level of the staff. On the
other hand, for the future research, the researcher can select the topic such as factors that affect
training and development, impact of training and development on motivation level of employees,
role of training and development in success of the firm etc. These will be the new areas in which
the scholars can made research in the future.
CONSIDERATION FOR FURTHER STUDY
The areas that needs to be considered for further study includes the importance of training
and development in various sector. This assist in making individual know about the manner in
which training can leads to attainment of business objectives in an effective manner. In addition
to this impact of training and development on productivity of personnel can also be determined
in further investigation.
CONCLUSION
From the above research, it can be concluded that training and development has an
important part of the organization. It is an educational process which involves the sharpening of
skills, concepts, changing of attitude of the staff. With the help of different training and
development methods such as on the job, off the job etc, company has delivered the right training
to the staff. On the other hand, there are several ways by which firm can bring the improvements
in employees’ performance in the right direction. Rather than this, organization can get the
various benefits from the training and development.
TASK 4
4.1 PowerPoint presentation
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REFERENCES
Journals and Books
Baldwin, M., 2016. Social work, critical reflection and the learning organization. Routledge.
Ferreira, A.P. and Leite, R., 2014. A Glimpse at the Portuguese Employees' Perceptions of
Training and Development: What They Get is What They See?. International Journal of
Applied Management Sciences and Engineering (IJAMSE). 1(1). pp.1-16.
Ford, J.K., 2014. Improving training effectiveness in work organizations. Psychology Press.
Khan, A. J., 2011. Research Methodology. APH Publishing.
Kothari, R. C., 2004. Research Methodology: Methods and Techniques. New Age International.
Martin, S. C. and Guerin, A. D., 2006. Using research to inform design solutions. Journal of
Facilities Management. 4(3). pp.167–180.
Massingham, P., Massingham, R. and Diment, K., 2012. Q methodology: is it useful for
accounting research?. Qualitative Research in Accounting & Management. 19(1). pp. 66–88.
Noe, R.A., and et.al., 2014. Employee Development: Issues in Construct Definition and
Investigation ofAntecedents. Improving Training Effectiveness in WorkOrganizations, ed. JK
Pazey, B.L. and Cole, H.A., 2013. The role of special education training in the development of
socially just leaders building an equity consciousness in educational leadership programs.
Educational Administration Quarterly. 49(2). pp.243-271.
Pollock, R.V., Wick, C.W. and Jefferson, A., 2015. The six disciplines of breakthrough
learning: How to turn training and development into business results. John Wiley & Sons.
Richey, R.C. and Klein, J.D., 2014. Design and development research: Methods, strategies, and
issues. Routledge.
Trower, P. and Hollin, C.R. eds., 2013. Handbook of social skills training: clinical applications
and new directions. Elsevier.
Uttal, D.H. and et.al., 2013. The malleability of spatial skills: a meta-analysis of training studies.
Psychological bulletin. 139(2). p.352.
Weekley, J.A. and Ployhart, R.E. eds., 2013. Situational judgment tests: Theory, measurement,
and application. Psychology Press.
Online
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Herek, G. M., 2012. A Brief Introduction to Sampling. [Online]. Available through:
<http://psychology.ucdavis.edu/faculty_sites/rainbow/html/fact_sample.html>. [Accessed on
11th August 2016].
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