Analysis of Training and Development at Hilton Worldwide: HRM Report

This report provides an overview of training and development practices within Hilton Worldwide, a luxury hotel chain. It explores various types of training conducted, including induction, job-specific, promotional, remedial, refresher, and internship training. The report highlights the importance of training in enhancing employee skills, improving service quality, and boosting morale. It differentiates between training and development, emphasizing the former's focus on immediate skill enhancement and the latter's broader career-oriented approach. The benefits of training are discussed, such as improved employee productivity and reduced operational inefficiencies. The report concludes with references to academic sources supporting the analysis.

HUMAN RESOURCE MANAGEMENT
FOR
SERVICE INDUSTRY
Study on Hilton Worldwide

Introduction
In the present powepoint presentation learning will be
shown about the contribution of training and development
sessions in Hilton Worldwide. It is luxury chain of hotel
dealing in hospitality products and services.

Training and development concept
Training plays an important role in the human resource
management function. The main function include in it is
performance appraisal, selection and recruitment process etc. These
function are mainly designed to improve the performance of firm's
employees that leads to build the goodwill to a firm. Considering
this, Hilton hotel is providing various training sessions to improve
the knowledge and skills of a worker.

Kinds of Training
There are various types of training that are organized in Hilton Hotel. Such
as
Induction or Orientation Training: In this, Hilton Hotel introduces its new
employees to the organization and its format and code of conduct through
presentations sessions and interactions with their superiors.
Job Training: With this training, the company upgrade the skills of the
employees by giving them staff training about how to render superior level of
services to the guests, its team spirits and providing knowledge about positive
work environment

Continue
Promotional training: Company conduct promotional training program
because these training encourage the employees so they done their
work in an effective manner. The firm motivate their employees by
promoting, increament in salary and also provide various incentive
plans it helps in boosting morale of employees.
Remedial Training: This training help the firm to change the monotonous
attitude and improve the performance of existing employees. This
program is conduct by psychological experts so they can know the
mindest of employees at a work place.
Refresher Training: Refresher training is conduct by the firm so, they can
know the latest technology an d upgradation methods. It will improve
and enhance the knowledge of employee in various tecnologies and it
can give an opportunites to grab new jobs.

Continue..
Internship Training: Hilton Hotel also deals with internship training for the
education and vocational institutes for the practical knowledge to the students
who in future want to join the hospitality industry. Students who are doing hotel
management course can join the training in Hilton Hotel.
Need Assessment: Hilton Hotel also takes feedback from their customers about
the complaining of the food and beverages and suggestions for the improvisation
in the foods which later on corrected and on the basis of that organization can
give training to their employees

Difference between Training and Development.
Training Development
Training is conducted by
a a company to enhance
the knowledge and skills
of employees as per the
needs of an employees.
Development is a process in which it
involves that training programs that
help the employee to develop and
grow in its field.
It is narrow concept It is a wider concept
The main purpose of
conducting training is to
enhance of employees.
The main purpose of development is
done so the employee can accept the
new challenges in a future.
The training is conduct
according to needs of that
particular job.
The development is done to know the
concept and enhance knowledge.
It is job – oriented It is career oriented

Benefits of training.
It is important process in which it assist the firm in enhancing
in the skills and capabilities of personnel so that can
able to match the benchmarks in the hospitality sector.
Various training programs helps the firm in assuring the
career development of employees by giving them
various learning opportunities.
It can further help in enhancing the productivity of people
and minimizing the chances of overlapping in a work.

REFERENCES
Noe, R. A., 2010. Employee training and development. McGraw-
Hill/Irwin.
Salas, E., Tannenbaum, S.I. and Smith-Jentsch, K.A., 2012. The
science of training and development in organizations: What
matters in practice. Psychological science in the public interest,
13(2), pp.74-101.
Ford, J.K., 2014. Improving training effectiveness in work
organizations. Psychology Press.

THANK -YOU