Human Resource Management Report: HSBC Bank Training Analysis

This report provides a detailed analysis of human resource management practices within the context of HSBC Bank. It begins by exploring various learning styles and their importance in designing effective induction programs. The report then delves into the role of learning curves in skill development and the application of different learning theories. Task 2 compares the training needs of staff at different levels and assesses the advantages and disadvantages of various training methods, specifically focusing on on-the-job training. Task 3 outlines evaluation techniques and applies them to a training event, reviewing the success of the methods used. Finally, Task 4 examines the government's role in training, development, and lifelong learning, the impact of the competency movement, and contemporary training initiatives within the UK. The report concludes with recommendations for HSBC to enhance its employee development and customer service.

Human Resource Management

Contents
INTRODUCTION...........................................................................................................................4
TASK 1............................................................................................................................................4
1.1 Training programme with different learning styles...............................................................4
1.2 Role of learning curve outline...............................................................................................5
1.3 learning styles and theories importance to the induction programme...................................5
TASK 2............................................................................................................................................6
2.1 Compare the training needs of staff at different level...........................................................6
2.2 Assess the advantages and disadvantages of training method used in organization.............7
TASK3.............................................................................................................................................8
3.1Prepare an evaluation using suitable techniques....................................................................9
3.2Carry out an evaluation of a training event............................................................................9
3.3 review the success of the evaluation methods used.............................................................10
TASK 4..........................................................................................................................................11
4.1explain the role of Government in training, development and lifelong learning..................11
4.2 explain how the development of the competency movement has impacted on the public
and private sectors.....................................................................................................................12
4.3 assess how contemporary training initiatives introduced by the UK Government contribute
to human resources development for an organisation...............................................................12
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................14

INTRODUCTION
This report contain a detail information about service sector. Present report contain a
programme related with individual learning styles. How learning styles helps in making a
induction programme. How HSBC can increase the satisfaction level of their customers by
providing variety of services. What type of training should be provided to the employees of the
service industry to deal with a large number of clients. What qualities should be developed in the
employees by making development programme for them and how to evaluate the results of the
training plan. How government can take apart in increasing the level of services of service
industry by providing help(Guest, 2011). HSBC can apply all the given suggestions under this
report in their day to day operations to provide satisfactory services to a large number of
customers. If a training programme is made for quality development of employees than how to
evaluate the results of the programme. Present report contain all the information related with the
HSBC bank.
TASK 1
1.1 Training programme with different learning styles
The term learning style refers to as the different style of learning of each and every
individual person. Each and every person learn differently like their understandings are different
in nature. An individual learning style depends on the cognitive, emotional and environmental
factors as well as one prior experience. It is an important factor for an educators to taught each
and every person according to its ability so that they can give best result with the help of such
strategies implementation. The induction programme for each and every company helps in the
understanding of the company very well. It helps in defining the organisational policies,
guidelines and rues which are helpful in making the better understanding.
The main reason behind the conducting of the training session is just to improve the skills
of an individual. They get learn several things by using learning techniques. Their style , skills
and learning have to get developed by the cited organisation(Fee, 2014).
Another important thing which is related with the induction training programme is that it
helps in providing all necessary data regards with the company to the employee.
They get practical knowledge with the help of the induction programme. So, it can be
said that it is related with the learning outcome. The different learning styles are as follow;

Induction is a auditory type of learning in which helps in providing training through
listening. An candidate listen the voice which helps in making the understanding clear and
specific about the HSBC bank. Along with that another type of learning while conducting the
induction is the visual form in which different charts and graphs are shown to them for making
the learning effective.
This visual form helps in creating a effective and better understanding of each and every
aspect. Also company can use the pictures of the cultural activities which generally organise in
the company.
All such things are helpful in making the understanding clear and appropriate. Hence, this
method is effective for making the training effective and successful.
1.2 Role of learning curve outline
Learning curve means that if a task is performed again and again then it will going to task
less and less time. This helps in saving the time and helps in the making of the result effective.
This helps in saving the time as well as also helps in making the outcome better.
At the workplace, an individual performing same task on the daily basis it helps in
improving its skills and developed him in the appropriate manner. HSBC is vast organisation in
which they provide training to their workers on the daily basis. This helps them in improving
their skills on the daily basis as well as also helps them in making their outcome effective.
They provide training to them in according to their departments, groups etc. also they
provide training to the college leavers so that their result become effective. They evaluate their
performance at the time of promotion except on the place of daily basis.
This helps them in making their outcome effective. In any workplace, there are different
groups of people work together which have different source of learning and experiences. This
procedure is helpful because all their experience are getting shared with each other. This helps in
the improving of skills of each and every person in the cited organisation. Further more it also
helps them in their life long development. They create such type of environment where issues
and conflicts are get minimised(Daley, 2012).
1.3 learning styles and theories importance to the induction programme
There are different styles and formats which are taken into consideration by the company
in which they have to use different forms like visual, auditory, read and write and kinaesthetic.

All such forms are helpful in making the induction programme successful. HSBC can use this
style by conducting:
1. Visual style: It helps in the making the understanding clear and effective because visual
helps in making the understanding clear with the help of using graphs and
diagrams(Armstrong and Taylor ,2014). It makes clear about the company progress and
deviations in the lase few years. Visual helps in making the understanding more effective
because it helps in making the long term goals for the company.
2. Auditory: This style helps in testing the ability of listening which means if a person have
good listening po0wetr then it helps in making the communication process easy and
effective. It also leads in reducing the deviations in the organisation.
3. Writing and reading: This style is very useful with the purpose of testing that a person is
eligible in writing context or not. It can only be concluded with the help of making
information concise.
Hence, these styles have to be use by the company so that induction programme become
effective in nature. Along with this it also0 helps them in checking the abilities and capabilities
of a candidate. That it should be appropriate or not for the cited organisation future and long term
benefits.
TASK 2
2.1 Compare the training needs of staff at different level
Training is the term which signifies that the staff should be made well capable to perform their
assigned tasks. In this context, the human resource manager of the company aim to train their
employees at different level in the cited organization. The manager has aim to train the staff at
junior, mid-level and senior level. Training at senior most level is important as it train the
management of the company to manage the employees of their business organization (Fulton and
et. al., 2011). In the context of the given scenario, it has been evaluated that in HSBC the
training of its senior most personnel will help them to administer the performance of junior and
other lead managers, which leads to the ultimate profitability. Likewise, training at the junior
level which are less experienced managers are organized so as t make them capable to carry on
the operations of banking. It means that the company needs to train its employees at all level. At
one side training of the senior most level management is necessary as it enable it to assign the

tasks and ensure effective control over the operations and on another side, training of lower level
management is considered to be important so as they can perform the banking functions more
appropriately (Barney, Ketchen Jr and Wright, 2011). It also lead over all development of the
people who want to make tier career in banking sector only. It can also be stated that an effective
training programme would definitely enhance the skills and capabilities of newly appointed
executives who are going to be appointed in the newly established branches. Training will help
them to enhance their abilities and confidence level.
2.2 Assess the advantages and disadvantages of training method used in organization
There are various training methods used in the context of the HSBC by its human resource
managers. Training makes the employees of the organization effective and skilled in their
operations. From this it can be illustrated that the cited organization has adopted a method
which can be characterised as:
1. On the job training: In this method, training has been provided to employees during
their employment there in the premises of the said organization. It is the most
effective method as, employees and workers of the company learn all the methods
and techniques of performing the tasks and functions assigned to them in an
amicable manner. Various pros and cons of on the job training method are as:
Advantages:
 It is one of the simplest method of learning and gaining an experience about
how things are managed in an effective manner.
Also, it is considered as the economical way of learning. It is so because it helps the organization
to accomplish their goals and objectives (Kakuma and et. al., 2011). Also, it has been evaluated
that on the job method is considered as an effective method as the HR manager can directly
supervises its employees to make them capable and skilled.
 It enable the immediate and fast productivity of business organization. From
this method, HSBC can aim to achieve its goals and objectives in an effective
manner.
Disadvantages:
 The biggest drawback of on the job training method is that it is the skill
which every human resource manager do not perceive. In this method, it
has been said that it requires a professional knowledge of training and

developing the employees so that they can make more effective which
can result in the attainment of goals and objectives.
 Another disadvantage can be determined in the term that it is a very fast
process. Sometimes employees cannot get enough time to learn a
particular thing.
 In initial stage it causes low productivity.
TASK3

3.1Prepare an evaluation using suitable techniques.
In travels and tourism departments for developing and managing all employees in the
departments and has to be give proper instructions to them for their work and also try to
increasing their working efficiency in this department. There are many techniques are those are
applicable on human resources in travels and tourism (Brushett, and et. al.,2010). There are
many techniques those are following:
 Class room method: In this method through give the proper directions and instruction to
all employees. This is the ongoing programme there are explain all information and
details about the department one person to another person. This is a lecture kind of
method and process to give proper learning and information regarding to their work and
task. Through this method give proper direction and easy to mange all employees in the
department. Human resource management help to manage all employees and also help to
control on work. Its help to give proper direction they will how to do they work in the
effective and efficient manner. Class room method help to give training to their
employees towards their work and increase profits and give proper satisfaction to them. It
can be applicable at all kind of organization for developing organization and human
resources performance for their work (Abreu, and et. al., 2011).
 Internship: This is the other one technique to give training to human resource in the
travel and tourism departments its also help to improve efficiency of working. In this
technique give proper directions and training as an employee and also treating them as an
employees provide all services and facilities to them and give different applicable leaning
and training techniques.
3.2Carry out an evaluation of a training event.
Training events and techniques are help to give proper direction and instruction to human
resources and its also help to increasing their working efficiency towards their works. In the
travel and tourism departments has many training and techniques those are help to improving
performance and efficiency of working their employees. It should be identify training events and
techniques are use full and applicable on their employees increasing performance or not. And
also identify they are utilise this training events and techniques or learning methods are use full
for their human resources. Human resources are the important key elements in the all kind of

departments. In the travel and tourism many kind of employees those are help to improve and
develop their business. Travel and tourism provide visiting services to customers at many places
and also provide some health security and safety to customers and all company's wants to set or
build a effective image in the market and also in the customers mind. Its help to maintain
business in the effective manner and maintain all human resources in the department. Human
resource management is the systematic process its applicable in all kind of department to manage
and control all persons and also provide their work in the effective and efficient manner. Its help
to provide proper training towards their work and also give proper training how to they will work
in the organization (Moeinifar, Kokabi, and Hosseini, 2010).
3.3 review the success of the evaluation methods used
There are various approaches which can be used by he cited business organisation in order to
evaluate and review the overall method which can help to success rate in the training season. For
this the cited business organisation can be used Kirkpatric concept. It is a evaluation model
where the HR manager is required to analyses the effectiveness of a training program so that it
can be improved in the near future. In this approach there are four level which is given below:
Level Stage Description
Level 1 Reaction This is the first level which is related with the
reaction of the trainee. In this level the cited
business organisation is required to measure the
trainee and about the topic of training, material,
presentation and other aspects.
Level 2 Learning This is the next level which is related with the
measure how the trainee learning from a particular
training program. For this can check their
knowledge and information how much they learn
with the help to such training. They also analyses
and evaluate their skills, performance,
capabilities, efficiency and so on. Which can help
to attain the firm's target and increase personal
and professional growth of their employees.

Level 3 Behaviour This is third level which related with the trainee
behaviour. This is one of the critical aspects
where the HR department of the cited business
unit determine changing behaviour of the staff on
the particular task at the workplace.
Level 4 Result It is the final stage of the Kerkpatric model which
can help to evaluate the result of the training and
development program. At this stage they can
match their expected standards with the results. If
any loopholes or improvement are required it will
improved in the near future (Abreu, and et.
al.,2011).
TASK 4
4.1explain the role of Government in training, development and lifelong learning
The government of UK played a important role inn order to provide training and development.
There are basically two major sectors which can included private and public sector. As the one of
the leading bank HSBC contribute a vital role in the growth and development of UK economy.
There are various types of program introduced by the UK government. It can help to increase the
productivity and skilled workforce in the country which can support the local and national
economy. For example, National Citizen Service which is government owned organisation help
to provide and conduct such program in the country. For this they can launch a website where the
public can resignation of the training and skill improvement. There are large number of schools
and universities where they can introduced these program and connect large number of people
for the lifelong learnings (les,Chuai,and Preece, 2010).
4.2 explain how the development of the competency movement has impacted on the public and
private sectors
The competency movement have a impact on both the private and public sector in the United
Kingdom. There are large number of organisation which belongs to the private sector provide
new jobs opportunities in the country. On the other public sectors also provide employment in

the United Kingdom. These sectors not only provide jobs but also they create revenue, increase
trading activities and export import of the country which can help to provide a consistency
growth to the nation and reduced the dependency on other countries. There are various measures
taken by the HSBC in the UK which can help tom create a skilled and talented employees in the
country. For this as the part CSR provide probation and voluntarily services to the public which
can enhanced their knowledge and increase personal and professional growth. Apart from that
they can also provide opportunities for the universities and collage students for internship
program in their organisation (Snape, and Redman, 2010). It can help to develop their practical
knowledge and increase the behaviour that how to work at the corporate level.
4.3 assess how contemporary training initiatives introduced by the UK Government contribute to
human resources development for an organisation.
There are various laws and legislation which can be formed by the UK government. In order to
increase learning and develop human resource they can make various policies which can provide
a knowledge based economy to the country. For example, they can make new laws which can
provide an opportunities to every graduate to get internship in the company (Brushett, and et.
al.,2010). Apart form that they also allow the summer and winter internship program to the
students. They can also reducing the laws and legislation which can reducing the complexities
regarding training and development program. Apart from that there are various there are various
voluntarily organisation which can provide such learning but lack of funds can create a
challenges for them. The higher authorities of the government can provide financial and
technical assistance to them.
CONCLUSION
As per the above mentioned report it has been concluded that human resource management
played a significant in both public and private sector business organisation. The report described
about the different training program and learning curves, various theories and approaches of
learnings. Additional, the report also explained about the training and development event and its
process etc. In the end the role of government and higher authorities in order to provide life long
learnings to the community which can make United Kingdom is knowledge based economy.