Training and Development's Impact on Employee Productivity: Marriott

This research proposal investigates the crucial role of training and development in enhancing employee productivity within the Marriott Hotel. The study begins with a background on the importance of training and development in business organizations, and then provides a detailed overview of the Marriott Hotel. The research rationale explains the significance of this study, followed by specific research questions, aims, and objectives. The methodology section outlines the deductive research approach, questionnaire strategy, and quantitative research methodology. The proposal also details the research tools, sampling techniques, timescale, and resources required. The study aims to evaluate the positive outcomes of training, identify challenges faced during training, and identify methods to improve productivity. The proposal includes a comprehensive list of references to support the research.

Research Proposal

Contents
Background to Research Topic..........................................................................................................3
Background to Research Organization..............................................................................................3
Research Rationale..............................................................................................................................4
Research Questions.............................................................................................................................4
Research Aims and Objectives...........................................................................................................4
Research Aim....................................................................................................................................4
Research Objectives..........................................................................................................................4
Research Methodology........................................................................................................................4
Research Approach............................................................................................................................5
Research Strategy..............................................................................................................................5
Research Methodology......................................................................................................................5
Research Tools..................................................................................................................................6
Sampling............................................................................................................................................6
Timescale..........................................................................................................................................6
Resources..........................................................................................................................................7
REFERENCES....................................................................................................................................8

Title: Role of training and development in employee’s productivity. A study on Marriott
Hotel.
Background to Research Topic
In business organization, training and development is one of the important activities
that may assist in developing employees’ skills and knowledge towards the specified job
roles and responsibilities. As, training programs also allow employees to strengthen improve
their skills that support them in reducing any kind of weak aspects that negatively put their
impact over overall performance of company (Kum, Cowden and Karodia, 2014). In this
competitive world, every day an innovation that comes into the market. This is the reason that
organization become dynamic wherein changes are occurred consistently. For handling all
these changes, proper training and development is beneficial as it makes employees able to
accept or handle changes and improve positive performance. One of the main reasons of
providing training is to increase productivity by improve quality standard within the
employee’s performance. It also assists in increasing organizational stability and flexibility as
well.
Background to Research Organization
This research is based on Marriott hotel, is famous American multinational diversified
hospitality company that operate their business in over the world for generating larger
profitability level. It manages and franchises a broad portfolio of various hotel and related
lodging facilities that provide to customers in order to satisfy their needs. Mainly, it founded
by J. Willard Marriott in 1927. It is third largest hotel chain in the whole world that provide
diverse services to its consumers. Company has around 30 brands along with 7003 properties
in 131 countries and territories in the world. Its headquartered in Bethesda, Maryland in the
Washington. Company also focus on its workers by providing better training and
development sin order to improve their performance level (Cloutier and et. Al., 2015). This is
the reason that training is crucial activities for company in managing their positive
performance and at the same time also sustain in market for longer period of time.
Research Rationale
The main reason behind selecting this research is to analyse the role of training and
development in improving the overall performance of employees within the company. in
addition of this, it also supports investigator in increasing their skills and knowledge towards

the research topic and area (Tahir and et. Al., 2014). Furthermore, it is also beneficial in
making researcher understand towards the set research aim. With the assistance of this,
investigator can easily improve the possibilities of attaining positive and reliable results.
Research Questions
 What are the positive outcomes of training and development in an organization?
 What kind of challenges faced by employees at the time of training programme within
the organization?
 What kind of methods or techniques of training that can be provided by company to
employees for enhancing their productivity?
Research Aims and Objectives
Research Aim
“To investigate the importance of training and development in enhancing employee
performance within the company. A study on Marriott Hotel.
Research Objectives
 To evaluate positive outcomes of training and development in an organization.
 To determine the challenges faced by employees during training programme within
the organization
 To identify the appropriate methods or technique of training that can be provided by
company to employees for enhancing their productivity.
Research Methodology
This section plays a significant role in undertaking research activities as it helps
investigator in collecting relevant data and information towards the specified research topic
and area as well. It includes different methods and techniques that implement by investigator
with the aim of attaining positive and reliable results within the research (Noe and Kodwani,
2018). For better understanding, research onion is an effective framework that used by
researcher to undertake this research.
Research Approach
It is considered as an important plan that includes various steps of collecting, analysis and
interpreting data in order to take right decision. Mainly, it is based on the nature of the
specified research issues that being addressed. It can be divided into two methods such as

inductive and deductive research approach. For undertaking this investigation, researcher
will be applying deductive approach as it provide the observation that includes views and
opinion of selected people towards the research objectives (Asfaw, Argaw and Bayissa,
2015). Along with this, it also helps in gathering primary information with the use of
structured questionnaire. By this researcher can easily understand the ways to effectively
addressing the research issue. This will directly contribute in making overall research reliable
and successful as well.
Research Strategy
While undertaking research, it is important for researcher to select appropriate and
suitable strategy that support them in improving the relevance of the results within the study.
There are various strategies that can be applied by researcher in order to collect reliable and
accurate data on the basis of specified research topic. In this context, case study, observation,
questionnaire, interview and many more are the appropriate research strategies that support in
analysing the actual issue of investigation. For undertaking this research, researcher will use
questionnaire that is part of primary sources. As it includes various close ended questions that
asked from selected respondents in order to analysis their views that opinion. As it provides
stronger relevance in context of applicability of the research results that put positive impact
over the end results of investigation.
Research Methodology
This is considered as a systematic theoretical analysis, that is initiated and applied in
the field of research so that appropriate knowledge can be gained. Basically¸ research
methodology includes concepts like theoretical model, paradigms along with qualitative and
quantitative techniques. Generally, research methodology provides with theoretical baseline
which can be applied in specific cases and evaluating specific results. Furthermore, it is of
two types and these are explained below for better understanding:
Qualitative: It is considered as a method of research through which data are collected by
open-ended questions and interview (Swamy, Nanjundeswaraswamy and Rashmi, 2015).
Basically, with the help of qualitative method of research behaviour and what targeted
audience think can be determined. Therefore, it can be said that researcher use this method
for having in-depth knowledge from the focussed groups.
Quantitative: Whenever a researcher wants to have a quantified result than they use
this approach because numbers are in some stages are highly valued. However, this method is

not used by most of the scholars as it is not suitable but other than this, with the help of this
researcher can understand reasons behind respondent’s behaviour.
Therefore, in order to evaluate this research quantitative method of research is used
because of its statistical significance. Thus, it will enable researcher in recognizing
relationship between subjects and hypothesis made.
Research Tools
In research, certain tools are there which support in undertaking the whole
investigation in a systematic manner. Thus, it is crucial for investigator to implement an
appropriate one so that they can easily make a justified result within the study in order to
make it more reliable and authentic. In addition of this, questionnaire, interview is the major
tool that directly supports in attaining positive and authentic results. Under this, questionnaire
will be prepared by investigator that help in collecting accurate information about research
theme. With the assistance of this, investigator may easily draw a valid conclusion and make
it more effective.
Sampling
It is referring to the effective process of selecting sample size from the larger
population with the aim of collecting relevant data from selected participants. Mainly, it is
classified into two sampling techniques such as probabilistic and non-probabilistic (Kim and
Ployhart, 2014). In undertaking current research, investigator would use probabilistic
sampling technique in which respondents are select as per random basis. In this all the
selected participants get equal chances to be selected for sharing their view point with
investigator towards the particular research theme. In context of this, 30 participants will be
selected who are the employees of business organization. As they have proper knowledge
about how training and development play its important role within the company. With the
assistance of this, researcher easily collect reliable information that support in drawing a valid
conclusion at the end of the study.
Timescale
It is one of the important sections of research as it is related with the timeframe in
which whole research activities would be carried out. In this all the activities takes specified
time frame to be completed. This may reduce the possibilities of arising any kind of issues
and obstacles. Mainly, it is classified on the basis of two aspect such as cross-sectional and

longitudinal. Generally, cross sectional will be used as it help in collecting data from
observation that assist in attaining positive results.

Resources
For undertaking research activities in an effective manner, it is important for
researcher to have all the necessary resources that support them in attaining all the positive
and reliable outcomes at the end of the investigation. Without proper resources, researcher
can not be able to accomplishing systematic investigation. This is the reason that investigator
required enough and proper resources at the time of undertaking study (Sung and Choi,
2014). In this regard, there are some effective resources such as books from online platform
and library, computer for writing the report, SMART phone of carried out an appropriate
literature review, Microsoft Office Excel that help in analysing qualitative information. All
these are directly contributing in making whole investigation more effective and reliable as
well that provide authenticate outcomes.

REFERENCES
Books and journals
Kum, F.D., Cowden, R. and Karodia, A.M., 2014. The impact of training and development
on employee performance: A case study of ESCON Consulting. Singaporean Journal of
Business Economics and management studies. 3(3). pp.72-105.
Cloutier, O. and et. Al., 2015. The Importance of Developing Strategies for Employee
Retention. Journal of Leadership, Accountability & Ethics. 12(2).
Tahir, N. and et. Al., 2014. The Impact of Training and Development on Employees
Performance and Productivity A case study of United Bank Limited Peshawar City, KPK,
Pakistan. International Journal of Academic Research in Business and Social Sciences. 4(4).
p.86.
Noe, R. A. and Kodwani, A.D., 2018. Employee Training and Development, 7e. McGraw-
Hill Education.
Asfaw, A. M., Argaw, M. D. and Bayissa, L., 2015. The impact of training and development
on employee performance and effectiveness: A case study of District Five Administration
Office, Bole Sub-City, Addis Ababa, Ethiopia. Journal of Human Resource and
Sustainability Studies. 3(04). p.188.
Swamy, D. R., Nanjundeswaraswamy, T. S. and Rashmi, S., 2015. Quality of work life: scale
development and validation. International Journal of Caring Sciences. 8(2). p.281.
Kim, Y. and Ployhart, R. E., 2014. The effects of staffing and training on firm productivity
and profit growth before, during, and after the Great Recession. Journal of Applied
Psychology. 99(3). p.361.
Sung, S. Y. and Choi, J. N., 2014. Do organizations spend wisely on employees? Effects of
training and development investments on learning and innovation in organizations. Journal
of organizational behaviour. 35(3). pp.393-412.
Onkelinx, J., Manolova, T. S. and Edelman, L. F., 2016. The human factor: Investments in
employee human capital, productivity, and SME internationalization. Journal of
International Management. 22(4). pp.351-364.