An Analysis of Training and Development's Impact at Morrison

This inquiry project examines the role of training and development in enhancing employee performance within the Morrison supermarket chain. The project begins with an executive summary, introduction, research aim, objectives, and hypotheses. It then details the research methodology, including quantitative research using questionnaires and secondary data from literature reviews. The literature review covers the importance of training and development, its impact on employee performance, and the challenges Morrison faces. The research section presents the questionnaire used and analyzes the findings, including employee knowledge of training, the roles of training and development, its importance, and the challenges encountered. The findings reveal insights into employee perceptions and the effectiveness of current training practices. The project concludes with recommendations and a conclusion, summarizing the key findings and offering suggestions for improvement. References are also included.

Inquiry Project

Table of Contents
Executive summary..........................................................................................................................1
Introduction......................................................................................................................................1
Research aim....................................................................................................................................1
Research objectives..........................................................................................................................1
Hypothesis........................................................................................................................................1
Research Methodology....................................................................................................................2
Literature Review.............................................................................................................................3
Researching......................................................................................................................................5
Findings............................................................................................................................................6
Recommendation...........................................................................................................................11
Conclusion.....................................................................................................................................12
REFERENCES..............................................................................................................................13

Executive summary
Main purpose of conducting this inquire project is to analyse the concept of training and
development and its role in improvement of employee’s performance. For achieving this
purpose, researcher used both primary and secondary source of data collection. In case of
secondary source, they used books, articles, journals for literature review. Under primary data
collection, questionnaire has been applied by researcher. Both sources helped researcher by
providing reliable and detailed information about the current topic.
Introduction
Training and development introduces to educational activity within an organisation to
increase skills and knowledge of employees while giving instruction and information on how to
perform specific tasks effectively. Training and development plays an important role in
improving employee’s performance (Park, Kang and Kim, 2018). For this project, Morrison is a
chosen supermarket chain that was founded in 1899 by William Morrison. Company specialise
in selling of wide range of products such as clothing, food and drinks etc. Main purpose of
organisation is to conducting this project is to analysis importance of training and development
activities in enhancement of employee’s performance.
Research aim
Main aim of this report is “To analyse the role of training and development in improving
performance of employees. A study on Morrison.
Research objectives
 To develop basis understanding about the training and development in context of an
organization.
 To determine the significance of training and development for enhancing employee's
performance.
 To ascertain challenges faced by Morrison while providing training to their employees.
Hypothesis
Hypothesis 1:
Null hypothesis: μ = Explain about the training and development in context of an
organization.
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Alternative hypothesis: μ ≠ Explain about the training and development in context of an
organization.
Hypothesis 2:
Null hypothesis: μ = There is different significance of training and development for
enhancing employee's performance.
Alternative hypothesis: μ ≠ There is different significance of training and development
for enhancing employee's performance.
Hypothesis 3:
Null hypothesis: μ = There is several challenges faced by Morrison while providing
training to their employees.
Alternative hypothesis: μ ≠ There is several challenges faced by Morrison while
providing training to their employees.
Research Methodology
Research methodology is important part of the research as it used by investigator to gather
relevant data and information on the basis of selected research topic and area as well. Mainly it
provides a systematic framework that contributes in taking right and authentic decision at the end
of the research that make it more successful (Noe and Kodwani, 2018). Along with this, it
includes various methods and techniques used to undertake the research in an effective manner.
Types of investigation: It is important for researcher to use best suitable method for carried
out the research with the aim of attaining positive outcomes. In this regard, there are two type of
investigation such qualitative and quantitative. For executing current research activities,
investigator will be applied quantitative research which help in providing reliable information
that is measurable in nature and also assist in drawing a valid conclusion at the end of the
investigation.
Data collection: For gathering valid information, there are various type of method that help
investigator in analysing the facts and figures towards the selected topic and research area. This
can be classified on the basis of two method i.e. primary and secondary method of data
collection. Under this, both type of method will be used by investigator (Jaworski and et. al.,
2018). By using primary method, researcher prepare a structured questionnaire that includes
various close-ended questions that put Infront of selected respondents to gather actual
information about the specified research topic. On the other side, secondary source help in
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carried out a literature review that is based on view points of different authors on the basis of
research topic. With the help of this researcher easily take right judgement and draw a reliable
conclusion.
Sampling: Under research it is refers to the procedure in which sample size will be selected
by researcher from huge population. In divided into two methods such as probabilistic and non-
probabilistic. For undertaking current research, probabilistic sampling technique will be used by
researcher in which participants select as per random basis wherein all they get equal
opportunities to be selected. By using this technique, investigator select 60 respondents that have
proper knowledge about the research topic and area as well.
Research approach: There are two type of approach such inductive and deductive. Under
this study, deductive research approach will be used as it help in evaluating the framework that is
measurable and also easily analysed (Hoque and et. al., 2018). This will assist in attaining
positive and accurate outcomes at the end of the research.
Literature Review
Basis understanding about the training and development in context of an organization.
According to Bibi Ahmad and Majid, (2018), In this fast-changing corporate world training
and development for a company is an indispensable function. It is the least things which a
company can do for its employees. In context with an organisation¸ training provides a prime
opportunity to its employees so as to expand the base of knowledge, acquiring new skills,
enhance productivity level etc., It is not necessary that every individual is good in all skills as
nobody is perfect so, training and development tries to help a person in improving its
performance. Moreover, this will foster growth level of an individual and further its results can
be seen in the routine of an organisation such as how much profit a company is gaining, what is
their share market and many more.
Therefore, training and development can be determined as a educational process which
majorly emphasis on improving performance of an individual or a group.
Significance of training and development for enhancing employee's performance.
According to the Antony, (2018), Training and development is more important for an
organisation because with the use of this, they can easily improve performance level of their
employees. By attending training and development activities, employees can easily improved
employee satisfaction and morale, increased productivity, address weaknesses, adherence to
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quality standards and increased innovation in new strategies and products. These are main
importance of training and development that get by employees. These significance support
employee’s in enhancement of its performance level at workplace. It turns to support company in
achievement of its long-term goals and objectives and also maintain of strong relationship with
employees. In Overall, training and development activity within an organisation has to provide
different importance to the business as well as employees in improvement of its performance and
productivity level within lesser time duration.
Challenges faced by Morrison while providing training to their employees.
According to Abualoush and et. al., (2018), Most of the companies implement training
programmes so as to enhance the skills acquired by its employees. But other than its positive
outcomes, there might be some challenges which a company can face while implementing the
same. So, some of the points are explained below for better understanding.
Hectic Employee schedule: As an individual, there can be a possibility a person has to
perform many roles such as at work, family life and other areas as well. Besides this, training and
development programme can act as a burden or stress. Therefore, as an employee he/she can
resist the training programme. For an organisation, this can be a biggest challenge as it can be the
matter of company’s performance at market level.
A dispersed workforce: With the expansion of business, dispersed workforce is a
common challenge and providing training to them is quite difficult. Cultural differences can give
rise to misunderstanding which can further result in inconsistent training.
Lack of commitment: While working in an organisation, involvement of employee is
very important. It becomes crucial for companies to engage its workers emotionally, cognitive
and behavioural because lacking in any of these can leads to improper training and development.
Therefore, organisation can use innovative ways for providing training as it will make them
connected with the corporation.
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Researching
This is an important part of the project because with the help of this, researcher can collect
data from the respondents about the topic. Questionnaire will be prepared for researching the
opinion of selected respondents about the topic.
Questionnaire
Q1) Do you have knowledge regarding the role of training and development in an organisation?
a) Yes
b) No
Q2) What is the role of training and development in context of Morrison?
a) Helps in optimizing the utilization of human resources
b) Increasing the productivity of the employees
c) Improving the health and safety of the organization
Q3) What is the importance of training and development in improving employee’s performance?
a) Improved employee satisfaction and morale
b) Addressing weaknesses
c) Increased productivity and adherence to quality standards
d) Increased innovation in new strategies and products
Q4) What type of challenges faced by Morrison while providing training to their employees?
a) Hectic employee schedules
b) A dispersed workforce
c) Lack of commitment
Q5) What are the ways that may be require to used by Morrison for overcoming challenges
associated with providing training to their employees?
a) Avoid face-to-face training on weekends
b) Clarify training goals to the employees clearly
c) Develop an active learning culture
Q6) Recommend different ways by which Morrison can retain employees for long time through
training.
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Findings
Question 1: Role of training and development in an organization.
Q1) Do you have knowledge regarding the role of training and development
in an organisation?
Frequency
a) Yes 50
b) No 10
Interpretation: From the above-mentioned graph it has been evaluated that training and
development is one of the important activities within the business organization as it helps in
improving skills and knowledge of employees. In this context of this, 50 out of 60 people have
knowledge about the influence of training and development and rest of 10 participants are not
aware about the theme.
Question 2: Roles of training and development in regards of Morrison.
Q2) What is the role of training and development in context of Morrison? Frequency
a) Helps in optimizing the utilization of human resources 20
b) Increasing the productivity of the employees 20
c) Improving the health and safety of the organization 20
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Interpretation: As per preceding graph it has been analysed that 20 people give their views that
it may assist in Helps in optimizing the utilization of human resources. In this regard, 20
participants think that it supports in Increasing the productivity of the employees and rest of 20
respondents said that it Improving the health and safety of the organization.
Question 3: Importance of training and development in improving employee’s
performance.
Q3) What is the importance of training and development in improving
employee’s performance?
Frequency
a) Improved employee satisfaction and morale 15
b) Addressing weaknesses 18
c) Increased productivity and adherence to quality standards 12
d) Increased innovation in new strategies and products 15
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Interpretation: From the above-mentioned graph it has been evaluated that 15 out of 60 people
think that its Improved employee satisfaction and morale, 18 participants said that it Addressing
weaknesses. Along with this, 12 respondents give their views that it may Increase productivity
and adherence to quality standards and remaining 15 people said that it assists in Increased
innovation in new strategies and products.
Question 4: Challenges faced by Morrison while providing training to their employees.
Q4) What type of challenges faced by Morrison while providing training to
their employees?
Frequency
a) Hectic employee schedules 18
b) A dispersed workforce 22
c) Lack of commitment 20
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Interpretation: From the above-mentioned graph it can be analysed that there are various
challenges that faced by company at the time of providing better training and development to its
employees. In this regard, 18 people give their views that hectic employee schedule is major
issue, 22 participants think that A dispersed workforce is also define a challenge and remaining
20 respondents said that lack of commitment is issues that faced by company while providing
training sessions to its workforce.
Question 5: Ways that required to use by Morrison for overcoming challenges associated
with providing training to their workers.
Q5) What are the ways that may be require to used by Morrison for
overcoming challenges associated with providing training to their
employees?
Frequency
a) Avoid face-to-face training on weekends 18
b) Clarify training goals to the employees clearly 22
c) Develop an active learning culture 20
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