Investigating Training and Development at Rafayel Hotel & Spa: A Study

This research project investigates the critical role of training and development in implementing advanced technologies within organizations, using Rafayel Hotel & Spa as a case study. The study employed a questionnaire to gather data on the types of training, challenges faced, and recommendations for improvement. The report explores various training strategies, theories, and types, highlighting their impact on employee productivity and organizational success. Findings emphasize the importance of identifying training needs, providing effective training opportunities, and addressing challenges related to technology adoption. The report includes an introduction, literature review, methodology, analysis, findings, recommendations, and conclusions, offering valuable insights into the significance of training and development in the context of a modern workplace. The study found that training and development are crucial for the overall success of a firm and contribute to its overall success. Time and budget constraints were identified as major limitations of the study.

Research Project

Abstract
The purpose of the study is project is to investigate the significance of training and
development in implementing advanced technologies in the workplace. The main research
method that is used in this study is a questionnaire to collect relevant and accurate data.
Advancements in technology have made it important for organizations to provide effective
training to their employees. Effective training and development opportunities ensure that there is
an increase in the overall productivity of the company and also, there is a reduction in the overall
level of turnover for the organization. It is important to identify the need for training and
therefore, develop effective strategies to provide training to the employees.
Training and development play an important role within an organization and promote a
sense of teamwork among the employees. It is important to identify the learning needs of the
employees, especially when advanced technology is implemented at the workplace. The main
findings of this study are that training as well as development are important for the overall
success of a firm and contribute to its overall success. And there are different types of trainings
that can be undertaken by an organization to enhance the productivity of employees. Time and
budget constraints were two of the major limitations of the study.

Contents
Abstract......................................................................................................................................................2
Chapter 1: Introduction............................................................................................................................4
Research Aim..........................................................................................................................................4
Research Objectives................................................................................................................................4
Research Questions.................................................................................................................................4
Research Rationale..................................................................................................................................4
Research Scope........................................................................................................................................5
Chapter 2: Literature Review...................................................................................................................6
Strategies, theories, and kinds of training................................................................................................6
Role of training and development within an organization.......................................................................7
Types of training that enable workers in implementing advanced technologies in Rafayel Hotel & Spa 8
Challenges faced by the company while providing training of advanced technologies to its employees. 9
Chapter 3: Research Methodology.........................................................................................................11
Chapter 4: Analysis and Findings..........................................................................................................14
Chapter 5: A Critical Appraisal, Recommendations & Suggestions for Further Work....................21
Chapter 6: Conclusions...........................................................................................................................23
REFERENCES........................................................................................................................................24
Appendix..................................................................................................................................................26

Chapter 1: Introduction
Training and development are important components within an organization as they help
the employees to develop new skills and enhance their existing knowledge (Al Karim, 2019).
The main aim of an organization behind conducting training and development is to ensure that
the employees are able to perform effectively and that their overall productivity is also improved.
Organizations provide training not only to the new employees, but also to their existing
employees to attain goals and objectives. The report is based on Rafayel Hotel & Spa and aims to
identify the importance of training as well as development in implementing advanced
technologies. The hotel is of four floors and offers different types of rooms as per the preferences
of the customers. In order to complete this research, the researcher has used deductive approach
and primary data collection method such as a questionnaire has been used.
Research Aim
“To identify the significance of training and development in implementing advanced
technologies”. A case of study Rafayel Hotel & Spa.
Research Objectives
1. To find out types of training that enable workers in implementing advanced technologies
in Rafayel Hotel & Spa.
2. To identify the challenges faced by the company while providing training of advanced
technologies to its employees.
3. To make recommendations for improvement in training approach for the adoption of new
technologies
Research Questions
1. What types of training enable workers in implementing advanced technologies?
2. What kind of challenges may be faced by the company while providing training
regarding the advanced technologies to the workers?
3. What are the recommendations for improvement in training approach for the adoption of
new technologies?

Research Rationale
The rationale behind undertaking this study is to enhance the existing knowledge of the
readers regarding the importance of training and development in the company. Also, the
company will be able to develop better training strategies for its employees. Another reason
behind choosing this study is that it links with the other subjects that I’m studying and also,
training and development is one of my areas of interest. Also, the study will help the employees
in enhancing their learning about the importance of training and development in their careers.
Research Scope
The research is focused on Rafayel Hotel & Spa, which operates within the hospitality
industry. The hotel offers various services to the customers in order to ensure that they receive a
seamless experience. The different units of study for this research are the target population and
the themes that are involved in this study are the importance of training and development wi8thin
an organization and so on.
Preview of research methodology approach
The approach which has been used in the project is deductive approach. As of the
research tool, a questionnaire has been used to collect the data that has been analyzed using
tables and graphs. The researcher has ensured that a proper structure has been followed for the
research (Bell and et.al., 2017).
Chapter Preview
The report is divided into six chapters wherein the first chapter will include an
introduction about the research topic and will explain the research aim as well as objectives. The
next chapter, Literature Review will provide a discussion about the research questions. The
chapters further to this will provide an explanation about the methods that have been used in the
research and an analysis of the same. Lastly, the findings of the study as well as a conclusion will
also be included in the study.

Chapter 2: Literature Review
A literature review section in the research, evaluates surveys books, scholarly articles,
and any other assets applicable to a selected difficulty, area of research, or concept, and with the
aid of so doing, gives a description, precis, and crucial evaluation of these works when it comes
to the studies trouble being investigated.
Strategies, theories, and kinds of training
As per the viewpoint of Smriti Chand, training refers to the different learning activities
that are carried out within an organization with the primary aim of helping the employees
develop new skills, enhance their existing knowledge and apply the same to their jobs to attain
organizational goals (Training: Meaning, Definition and Types of Training, 2021). There are
different strategies of training that an organization can implement depending on the situation at
the workplace. Similarly, there are also different theories as well as types of training that can be
provided to the employees in the workplace. this is important because they help the employees to
learn new skills and implement the same to perform effectively (Bharwani, Kline and Patterson,
2017). Some of the main strategies include identifying the gaps in skills and accordingly
planning training sessions for the employees. The managers or team leaders within the company
must analyze the needs of the employees. This is important because it helps in addressing the
training needs of the employees in an effective manner. When the training needs are identified,
they should be prioritized. As a result, appropriate type of training is provided and thus, the
employees are able to work productively. Apart from this, there are also different theories of
training and development that an organization can implement at its workplace. The major
theories of training include reinforcement, social learning, need theory, expectancy as well as
information processing theory. The reinforcement theory explains that people within the
workplace are motivated to perform as well as avoid certain behaviors because of the previous
outcomes. On the other hand, the need theory explains the overall need of achievement,
affiliation as well as power affect the actions of employees within the company.
There are also different types of training that an organization can use in order to enhance
the overall skills of the employees and help them in enhancing their overall knowledge. The
different types of trainings include skills training, technology or technical training, managerial
training, training for soft skills and professional training (Bibi, Ahmad and Majid, 2018).

Different types of training can help in improving the productivity as well as the morale of the
employees within the workplace. apart from this, other types of training include simulation
employee training, coaching and mentoring as well as group discussions and activities. Lecture
training is another form of training that can Therefore, these are some of the different strategies,
theories as well as types of training that an organization can implement in order to enhance the
overall productivity levels of the employees as well as the company. As a result, the organization
gains a competitive advantage in the market and also, the employees get an opportunity to apply
their learnings practically.
Role of training and development within an organization
Training and development play an important role within an organization because they
serve as an opportunity for the employees to acquire new skills and enhance their existing
knowledge. A training and development program allows the employees to strengthen their skills
and perform in the desired manner (Boadu and et.al., 2018). It helps in boosting the employee
satisfaction and allow the organization to retain their employees for a longer period of time.
Employees who receive regular training are more engaged to their work and come up with
innovative and unique ideas to address different situations. Effective training and development
give the employees a better understanding of their role which in turn helps in building their
confidence. This is further beneficial for the company, because there is an increase in the overall
performance. As per the view point of Bhanu Chopra, organizations that provide training to their
employees makes them feel that they are valued by the company (Importance of training and
development in an organization, 2021). Many employees have to face weakness at the workplace
and therefore, this is when training and development plays an important role. Training and
development ensure that the employees have a consistent experience as well as background
knowledge of the topic. Also, productivity levels within the company increase and the reputation
of the company also increases. It is important for the managers of the company to identify the
relevant types of training son that the employees can make the most out of the same. Effective
training and develop programs can help in increasing the overall engagement at work and
eliminate any feelings of dissatisfaction among the employees.
The managers within the workplace should mainly target the soft skills of the employees
and strengthening them (Brewster and Hegewisch, 2017). Also, they can personalize the overall

development of employees in order to ensure that they are able to perform their day-to-day jobs
effectively. Being an important component within the organization, training and development not
only improves the overall morale of the employees, but also reduces the need of constantly
monitoring the performance of the employees. As a result, the employees get a better
understanding about their job role and are able to implement their skills and knowledge
practically. Also, the employees are able to address their weaknesses in an effective manner
(Importance of Training & Development in Organizations, 2021). The overall turnover of the
company is also reduced and employees become confident about their performance. Effective
training fosters the overall growth of the company and reduces the overall rate of turnover.
Therefore, it can be said that training is an important component for the overall success of an
organization as there is an increase in the productivity of the employees as they are able to
implement the same in their day-to-day jobs. In context to the respective company, Rafayel Hotel
& Spa, training plays an important role because it equips the employees with all the necessary
skills as well as knowledge that is required in order to provide the customers with the best
service.
Types of training that enable workers in implementing advanced technologies in Rafayel Hotel
& Spa
In order to ensure that the productivity of the company is high and that the employees are
satisfied with their jobs, it is important for the managers to identify the training needs and
provide them with adequate learning opportunities (Cobblah and Van der Walt, 2017).
Advancements in technology have completely transformed the way in which businesses conduct
their operations. This has also made it important for companies to conduct regular training to the
employees so that they are able to adapt themselves to the advanced technologies without any
difficulties. The two types of training that can be implemented in order to increase the existing
knowledge of the staff members regarding the implementation of advanced technologies in
Rafayel Hotel & Spa. The same are explained below-
On the job training – On the job training refers to the type of training that is provided to
the employees within an organization. The employee is engaged in a productive task that
provides them with the required skills as well knowledge. As per the view point of Susan M.
Heathfield, the different strategies of on-the-job training include e-learning, simulation employee

training and group discussion (How On-the-Job Training Brings You Value, 2021). The manager
at the hotel is responsible for identifying the training needs and adopt the appropriate type of
training. Coaching involves an experienced member of staff such as the team leader or the
manager help the employees with the daily tasks at the workplace. When employees receive on-
the-job training, their overall confidence levels as well as moral improves (Sillak-Riesinger,
2017). As a result, they are satisfied with their job as they get an opportunity to acquire new
skills and implement the same in order to carry out their jobs more productively. By providing
on the job training, the employees of Rafayel Hotel & Spa will be able to work effectively with
the advanced technologies within the workplace and also effectively assist the customers with
any queries or doubts.
Off the job training – On the other hand, off the job training is another type of training
that can also enable the employees within the company in implementing advanced technologies.
This type of training is important because it increases the overall satisfaction of the employees
increases leading to a decrease in the rate of turnover (Cosbey, Elliott and Paterson, 2017). The
respective company, Rafayel Hotel & Spa also implements off the job training programs for its
employees. The different types of off the job training include coaching, job instructions, job
rotation etc. It also employees an opportunity to perform effectively and improve their overall
job performance.
Therefore, both types of training can be provided to the employees within the workplace.
But in context of the respective company, the most suitable type of training for the employees of
the company is on the job training. This is because it will equip them with the knowledge about
the latest skills that are required while implementing the latest technology. As a result, they are
able to perform the tasks more effectively thereby contributing to the overall productivity of the
company as well.
Challenges faced by the company while providing training of advanced technologies to its
employees
There are some challenges that the company, Rafayel Hotel & Spa can come across while
providing training of advanced technologies to its employees. The challenges can affect the
overall performance of the company as well as its employees. The different challenges are
explained below –

Lack of employee engagement – This is one of the challenges that the company can face
while implementing advanced technology (Dehghansai and et.al., 2017). It is important that the
managers of the company to encourage the engagement of employees in order to ensure that they
are comfortable in working with each other. There can be some employees who might show
resistance during the training process. Due to this, they are not able to focus on their work and as
a result, there is a lack of alignment within the company.
Challenges of Regulations – Introduction of new technology involves the requirement of
adhering to new rules as well as regulations. This is a major challenge as it can lead to an
increase in the overall rate of turnover as well as the productivity of the employees (Taufek and
Mustafa, 2018). This is because they might not be comfortable in adapting themselves to the new
regulations. Also, the employees might find it hard to adapt themselves to adapt themselves in
using latest technology as its new.
Not implementing the right systems and procedures - New tech need to be integrated
into cutting-edge business tactics to make use of its complete ability (Farmer and et.al., 2017).
Buying the new technology isn't enough. After buy, your existing systems and approaches want
to be adjusted to incorporate the new generation in a way that limits disruption and the need for
added training, while still taking advantage of all the new tech has to offer.
Lack of adequate training - Every new technology adopted through the lodge goes to
require education in order that the employees can use it. Just because the new tech is much like
something you used earlier than, or it claims to be “consumer-friendly,” does not negate the want
for schooling. Training is an cost, and it's far a place where a few groups get bloodless ft after
spending so much on the brand new generation. Do no longer fall into this commonplace lure.
Include education costs into your estimates earlier than you undertake the tech, and comply with
through at the schooling.
Therefore, the respective chapter explains the different strategies as well as theories of
training that can be implemented within an organization. Apart from this, there is also an
explanation of the different challenges that the respective company, Rafayel Hotel & Spa can
face while providing training to its employees regarding advanced technologies (Feleke, 2018).
Lastly, the different types of training that can enable workers to adapt themselves to advanced
technology is also included in the literature review chapter.

Chapter 3: Research Methodology
Research Philosophy – It can be defined as a belief about the way in which data about
the research topic should be collected. There are two types of research philosophies,
interpretivism and positivism. These two types of research philosophies help the researcher in
collecting the data in an effective manner. In order to complete this research, the researcher has
used positivism research philosophy. Training is important and therefore, this research
philosophy will allow the researcher to collect authentic data. This is because it will help the
researcher in collecting as well as using analyzing the data. The main reason behind using this
research philosophy is that it does not involve a lot of time and provides valid results.
Research Approach – Research approach can be defined as plans as well as procedures
that include making decisions regarding data collection, analysis as well as interpretation. There
are two types of research approach, inductive as well as deductive. In this research, the
researcher has used deductive research approach. This is because it will help the researcher in
evaluating the quantitative data in an effective manner. Research approach is an important part of
the research and helps in obtaining the research goals as well as objectives (Fletcher, Alfes and
Robinson, 2018). The researcher must choose the research approach based on the nature of their
research in order to obtain valid results.
Research Strategy – Research strategy helps the researcher in collecting appropriate
data for the research. Examples of different research strategies include focus group, experimental
and survey. In order to collect data regarding training and development for this research has been
used. Also, with the help of a questionnaire, primary data has been collected.
Research Choice – The two types of research are qualitative as well as quantitative
research. The research will help in the collection of appropriate data relating to training and
development while implementing advanced technology. In context of this research, quantitative
research has been used. This is because it will help in collecting first hand as well as accurate
data. Quantitative studies is utilized by researchers to quantify a problem by producing numerical
facts. This type of research especially deals with data that may be provided within the form of
information or numbers. The methods of collecting information for a quantitative study are
greater based compared to those of a qualitative study (Gegenfurtner, Zitt and Ebner, 2020). Data
series strategies of a quantitative research include head-to-head interviews, surveys, on line polls,

cellphone interviews, systematic observations and many others. Respective studies is quantitative
and number one strategies like questionnaire has been used to gather facts for the identical. This
study may be used to perceive the quantity of respondents who are in favor of a response and
those who are not.
Data Collection – The data for the research can either be collected through primary or
secondary methods. For this research, a questionnaire has been used to collect the data that is
accurate as well as reliable. Also, a questionnaire can be analyzed easily and the results can be
obtained effectively. the researcher will be able to collect first hand and accurate data based on
the importance of training as well as development.
Sampling – The two main types of sampling methods are probabilistic and non-
probabilistic sampling. In context of this research, probabilistic sampling has been used as it will
help in collecting information from a large population (Hardy III, Day and Arthur Jr, 2019). The
sample size for collecting information for this research is 40. The respondents are the employees
working in the respective company, Rafayel Hotel & Spa. The participants for the sample will be
collected on a random basis.
Research Ethics – Research ethics are different principles that the researcher is expected
to take into account while conducting the research. In context to this research, the researcher has
obtained an informed consent from the respondents, has maintained anonymity, kept the details
of the participants confidential and safe. These issues will be resolved by the research by
ensuring that the data collected from the respondents is kept confidential and anonymous.
Data Analysis – Data analysis is an important component of the research and involves
the researcher to analyze the data that has been collected. Effective analysis of the data helps the
researcher in obtaining valid and accurate results. In context to this research, quantitative data
has been collected and it will be analyzed using the frequency distribution table (Messina and
et.al., 2018). This will help the researcher in completing the research effectively and well within
the time frame. In order to make graphs, MS-Excel has been used as this will help in presenting
the information in a pictorial form.
Time Frame – The time frame is an important part of the research because it helps the
researcher in completing their research within the intended time frame (Noe and Kodwani,