Training and Developing People in an Organisation Report - Module 3

This report provides a detailed analysis of training and development practices within organizations, focusing on the case of Pan Pacific Hotel Vancouver. It explores various training programs, including bespoke service culture training, international hourly training, and the Gateway program, highlighting their roles in enhancing employee skills and productivity. The report also examines employee orientation programs, outlining a one-day orientation schedule designed to familiarize new employees with the workplace, company policies, and job expectations. Furthermore, it delves into performance management strategies, particularly in the context of a gas station attendant, emphasizing the importance of customer service skills and empathy. The report concludes by discussing how managers can assist in the career development of their employees through mentoring, providing feedback, and creating individual development plans. Overall, the report underscores the significance of comprehensive training and development, effective employee orientation, and robust performance management in fostering a productive and satisfied workforce, ultimately contributing to organizational success.