Training and Development: Strategies and HR Manager's Role and Impact

This report examines the crucial role of HR managers in training and development within an organization. It explores the importance of training for new employees, enhancing performance, and boosting employee satisfaction and productivity. The report differentiates between training and development, outlining their respective aims and approaches. It then details various types of training, including strategic (case studies, computer-based training) and tactical (role-playing, lectures) methods. The impact of training is measured through organizational objectives, employee skills, and customer satisfaction. The report also addresses barriers to effective training, such as lack of initiative and poor skills, and offers strategies like competency-based training to overcome them. References to relevant literature are also provided.

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The contribution of training
and development activities
Name:
Date:

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 Effective operations require training and
development techniques to be implemented
 Role of HR Manager:
 Link between induction programs and training
 Offers ideas to the management of operations
Introduction

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 Orientation for new employees
 Improving the performance levels of
employees
 Increasing satisfaction level of employees
 Increasing productivity and enhancing
employees’ self drive
Role and need for
training

4

 Aim of training
 Develop knowledge and skills for the employees
 Group based initiative focusing on the current
needs of employees
 Aim of Development
 Individual based approach
 Focuses on strategic approach for the
organization
Training vs
Development

5

 Strategic level
 Case study
 Computer base training
 Workshop
 Team building
 Tactical level
 Role playing
 Lectures
 Audio-visual training
 Job rotation approaches
Types of training and development

6

 Measured in terms of achieving objective of
the organization
 Skills of employees are realized
 Customer satisfaction realized
 Performance appraisal strategies developed
Impact of Training

7

 Barriers
 Lack of employee’s initiative
 Conflict
 Culture
 Poor skills
 Lack of leadership
 Strategies to overcome these barriers
 Conducting competency-based training
 Evaluating training needs against organizational
objectives
Barriers and Strategies to overcome

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
 Cartwright, R. (2013). Training and Development Express. Chichester:
John Wiley & Sons.
 Hayes, D. K., & Ninemeier, J. D. (2009). Human resources
management in the hospitality industry. Hoboken, N.J: John Wiley &
Sons.
 Hoque, K. (2013). Human Resource Management in the Hotel
industry: Strategy, innovation and performance. London: Routledge
 Kusluvan, S. (2008). Managing employee attitudes and behaviors in
the tourism and hospitality industry. New York: Nova Science
Publishers.
 Nickson, D. (2007). Human resource management for the hospitality
and tourism industries. Amersterdam: Butterworth-Heinemann.
 Riley, M. (2014). Human Resource Management in the Hospitality and
Tourism industry. London: Routledge
References