Significance of Training & Development in Marriott's UK Hospitality

This research project assesses the importance of training and development in managing and retaining talent within the UK hospitality sector, using Marriott as a case study. The study employs primary data collection through questionnaires administered to Marriott employees, analyzing their awareness of training and development concepts, their perceptions on its essentiality, and preferred training methods. The data analysis reveals insights into the effectiveness of different training approaches (mentoring, role-play, lectures), the primary motivations for training (employee retention, latest trend education), and the challenges encountered (employee resistance, varied learning habits). The research communicates outcomes by highlighting the crucial role of training in talent management, employee motivation, and skill enhancement. The reflection includes an assessment of the study's effectiveness and potential alternative research methodologies. The project culminates in recommendations for improving training practices, such as incorporating game-based training to address issues of employee engagement and diverse learning styles, ultimately contributing to improved talent management and employee retention within the organization.

RESEARCH PROJECT

Table of Contents
DATA ANALYSIS..........................................................................................................................3
P4 Appropriate analytical tools that analyse research findings and data....................................3
P5 Communicate research outcomes..........................................................................................9
REFLECTION...............................................................................................................................11
P6 Reflection on effectiveness of study....................................................................................11
P7 Alternative research methodology that can be considered for the study.............................12
CONCLUSION..............................................................................................................................13
RECOMMENDATION.................................................................................................................13
REFERENCES..............................................................................................................................15
Questionnaire............................................................................................................................16

Topic: To assess the significance of training & development in relation to managing and
retaining talent within UK hospitality sector: A study on Marriott.
DATA ANALYSIS
P4 Appropriate analytical tools that analyse research findings and data
For accomplishing pre-determined goals and the main aim of this research study, primary
data has been gathered. Information that have been gathered by conducting questionnaire as a
primary data, can help scholar in knowing importance of training and development by which
Marriott can manage talent. Some questions related to the topic have been asked from 30
employees of Marriott that shows:
Theme 1: Yes, there is awareness relating to the concept of training and development.
Particular Respondent % of respondent
Yes 8 53.33
No 7 46.67
Total 15 100

Interpretation: On the basis of above data it can be said that having awareness regarding training
and development among employees play a vital role. Before making a plan and developing
strategies to provide training to employees, employees require having basic knowledge about it.
So, in this regard, it is stated that majority of employees or 8 employees of Marriott have
knowledge regarding training and development. In addition, they also said that they know that
training can help them out in increasing their skills and reducing errors. It is directly proportional
with their management. On the other hand, 7 employees said that they do not have detailed
knowledge and awareness regarding this training and development. They also said that do not
know the link between talent management and training to employees. But overall, it can be said
that Marriott is trying hard for making their employees able to have knowledge about all basic
terms and requires focusing the more abut this.
Theme 2: Strongly agree that training and development is essential for the hotel to use.
Particular Respondent % of respondent
Strongly agree 6 40
Agree 2 13.33
Neutral 2 13.33
Disagree 3 20
Strongly disagree 2 13.33
Total 15 100

Interpretation: It can be said that on the basis of above graph or data that training and
development is associated and linked with talent management. Training and development should
be used by hotel or hospitality industry as essential tool and performance. In this context 6
employees or majority said that they strongly believe that training and development is one of the
main key and essential for hotel to use. They also said that training improves performance of
employees and improved performance leads to productivity, sales, profit, brand image and
confidence among employees. Whereas 2 employees said that agree on it and 2 employees were
neutral as they did not give any specific answers regarding essential or effectiveness of training
and development. 3 employees said that as per them training and development is just basic task
of HR as it is not essential for hotel to use for taking advantages and accomplishing goals. 2
employees strongly disagreed on this question and said that they do not believe that training is
essential for hotel to use and there are several other things that should be focused.
Theme 3: All the above are the methods of providing training.
Particular Respondent % of respondent
Mentoring 1 6.67
Role play 2 13.33

Lectures 1 6.67
All the above 11 73.33
Total 15 100
Interpretation: Some ways of providing training have been known and the reason behind asking
this question was selecting the best one by Marriott and accomplishing the main goal. So, in the
context of effective way of training, 1 employee said that mentoring by leaders, supervisors and
managers. It can guide employees and make them know that whether they are going on the right
track or not. Whereas, 2 employees believe that according to them role-play or allotting roles to
employees can also increase knowledge and skills that is the main aim of training. 1 employee
said that lectures or by holding or developing lectures, hotel can provide training. Majority of
employees said that all these discussed ways can be used as per the situation for providing better
training to employees and improving their performance.

Theme 4: To retain the employees within the business and to educate the employees with the
latest trend is the major reason behind the training of employees.
Particular Respondent % of respondent
To educate the latest trend to employees 5 33.33
To motivate employees 2 13.33
To retain the employees in company 5 33.33
To develop the level of business by using
the latest techniques 3 20
Total 15 100
Interpretation: From the above data, some reasons have been known of providing training to
employees. Different employees think differently and in the context of importance and reason of
training, 5 employees said that by providing training hotel can make aware to employees about
the latest market trend. 5 more employees said that according to them training is being given by
companies because of retaining employees or for decreasing staff turnover rate. In addition, they
also said that by knowing about the latest trend and staying with the company for the long run
employees can improve themselves and can help hotel in meeting their goals. 3 employees
believe that by providing training company can develop their level of business by making use of

the latest techniques. 2 employees believe that by providing effective training to employees hotel
can motivate them because it increases their skills and reduces their errors.
Theme 5: Different learected out of the two that is positivism and interpretivism because this
assist the researcher in integrating the human interest with the study. training habits of
employees is the major problem which is being encountered at time of providing of training
and development.
Particular Respondent % of respondent
Resistance of employees 2 13.33
Different learning habits of employees 9 60
Increase in cost 2 13.33
Lack of interest 2 13.33
Total 15 100

Interpretation: On the basis of above data and graph it can be said that providing training bu
companies and hotel is not an easy task as they have to face several problems. In the context of
problems, 2 employees said that some employees resists to training. 2 other employees said that
according to them lack of interest of some employees of taking training and taking active
participation in training and development program is the main barrier of successful of training.
Majority of employees or 9 employees of Marriott believes that different employees have
different learning habits and due to this manager or HR face problem in selecting appropriate
way and making this training successful. Rest of employees also said that training may increase
overall cost of the hotel and it is other main barrier.
Theme 6: Some suggestions for the better providing of the training and development within
the business.
Interpretation: In this open-ended question all selected or target employees were given equal
and fair chance of sharing their views. They suggested and recommended different techniques
and ways by which Marriott can provide training to their employees in an effective manner and
can meet their goals. In this context, some employees suggested that Marriott should focus on the
board or job training. By providing training at the time of recruitment or just after recruiting
employees, company can reduce their errors at initial stage. It can protect hotel against poor
quality of services that can increase customers satisfaction rate. Other employees suggested that
hotel should provide game faced training. It can increase interest of employees as it was the main
problem that their hotel face while providing training to employees. It can increase interest and
can also increase participation rate.
P5 Communicate research outcomes
On the basis of discussion some main results can be found and it can said that training
and development plays a vital role in managing people within organization. Talent management
process starts with effective recruitment and ends with retention of employees. On the basis of
above discussion it is stated that training and development is the key that can help hotel in
retaining employees, motivating them and making them able in improving their performance.
When employees improve their performance and reduce errors then it boosts their confidence,

and they are more likely to stay with the company. So, overall it can be said that training can
help Marriott in managing skilled workforce and taking competitive advantages.
Different themes have been developed and on the basis of themes some questions have
been asked related to training. So, on the basis of discussion and answers given by employees of
Marriott it is found that most of the employees have knowledge about training and development.
They also strongly believe that their hotel should consider this the most if they want to manager
talent and accomplish their goals. In the context of advantages and effectiveness of training it is
found that better training strategy can help company in retaining employees and educating them
about the latest trends going in the market. By making themselves aware about the latest trends
they can increase their knowledge and can also satisfy customers (Bibi, Ahmad and Majid,
2018). This increasing rate of customers satisfaction leads to employees satisfaction, improved
confidence and talent management. Retention of employees is the main key of success of
company, improved image in the market and better people management. It is also found and got
that mentoring, role play and lectures are some ways of providing training. By making use of
all of these strategies and ways, Marriott and other hotels in this industry can manage and
increase staff retention rate. Lectures and role-play increase skills of employees and it helps them
out in increasing overall productivity by reducing errors in their tasks. So, it can be said that in
this regard that training is vital and must for hotels if they want to take competitive advantages
and increase employees satisfaction.
In addition, it is also found from the discussion that companies face several problems
while making plan about using appropriate ways of training to employees. One of the main issue
that they face in providing training is different learning habits. By employing different
cultures, age and gender of employees company face some problems because all these employees
have different behaviors and ways of adapting things. Some employees find easier in getting
personal training and some find easier in participating in practical session and give presentation
for boosting confidence. Some employees that are introvert are less likely to take participation in
on the board and other training session where they were asked some questions. They feel
hesitation. So, different behaviors and habits of learning is the main challenge. So, it is important
for hotel to focus on the strategy that is suitable to all age group and behaviors of people. They
can also categorize people on the basis of their learning habits and by making use of different
strategies or ways, they can provide training accordingly (Wang, 2017). Some different ways

have also been known as recommendations by employees. One of the best ways that is being
known by which Marriott hotel can make their training success and manage talent is games
training. On the basis of issues that hotel face, this way of training is suggested. Games training
can solve problems of different learning habits of employees and lack of interest. So, overall it is
found that by making use of effective way of training company can meet goal of managing
talent.
REFLECTION
P6 Reflection on effectiveness of study
This study increased my knowledge to the great extent. It increased my knowledge about
training and development as well as ways of conducting research. I feel that this study can help
me out in conducting research in the future on related topics and other topics as well. I can say
that this study increased my research and development skills. For making research study
successful, researcher requires identifying appropriate sources for gathering effective
information. This research and development skill can help me out in the future in collecting
information related to the project and can also help me out in accomplishing goals. I came to
know about importance of training and development that I never knew before. With the help of
this study I got to know that training to employees can provide several benefits to company in
increasing sales, productivity, customers satisfaction and improving image. By conducting this
study I learned about different ways by which hotels and companies can provide training to their
employees. Before that I had no knowledge about all these ways of training such as lectures,
role-play, game training and others. In the future I can make use of all these ways and can
increase my own and others knowledge. As per the different behaviours and learning habits of
employees, ways of training can be used. I Also knew that game training can solve all problems
that organizations face while providing training such as lack of interest, resistance by employees
and others.
In addition, I also came to know about reasons of providing training by companies to
employees. I came to know that by making use of effective strategy and ways of training,
companies can educate their employees about the latest trends of the market. They can increase
staff retention rate and can also improve their level of business. For gathering all this information
it is important of having knowledge about conducting questionnaire. It increased my

communication skills and I believe that in the future I can interact with different behaviours of
people. An effective oral communication skill improves our relation with others. By conducting
this study I knew the importance and reasons of managing people by companies of making use of
effective training strategies or ways. So, overall it is found that by making use of effective way
of training company can meet goal of managing talent. It can solve problems that occur in the
path of success. So, overall I can say that this study helped me out to the great extent and
increased several skills.
P7 Alternative research methodology that can be considered for the study
This research study is being completed with appropriate research styles, approaches,
philosophies. For accomplishing goals, researcher targeted 30 employees of Marriott and by
gathering primary data, the main aim of knowing importance and ways of training in people
management is being known. But some alternatives could be used for better outcomes. It is
believed that if researcher had used quantitative research rather than qualitative and developing
SPSS, it would have known about effectiveness of training by knowing majority of numbers
(Goertzen, 2017). Quantitative and SPSS give numerical data and this numerical data could have
helped scholar in knowing different thinking of people but with the help of mean, mode and
media it had known the best and final result.
Researcher could have targeted more people as it is believed that by targeting more
people, better results can be gathered. It helps in knowing accurate answers and reasons as why
people think and what they think. Due to Covid-19 and climate change situations, questionnaire
is conducted online but if it had been conducted face to face then better results could have been
gathered. Face to face questionnaire provides all answers to researcher in better manner, and they
can know their behaviours. It can also improve their relation when they meet face to face and
communicate with them. So, overall it can be said that by making use of these alternatives also,
better results could have been gathered. Researcher can know about reasons and importance of
training and development in better people management. It can also help out in selecting
appropriate ways of providing training and meeting the main aim (Vasileiou and et.al., 2018).

CONCLUSION
It has been summarized from the above study that training and development is the main
key and main function of managing people within organization. It provides several benefits to
companies and help them out in meeting their pre-determined objectives. This study has also
discussed some ways and strategies by which hotel can increase knowledge and provide effective
training to their employees. Some strategies that this present study has shown include:
Conducting lectures, allotting roles or role-play etc. This present research study has also shown
reasons of performing or conducting all steps of research methodology in an effective and
systematic manner. Further, it has discussed some problems that companies face while selecting
ways of training and while providing training such as: lack of interests in employees that leads
poor participation, different learning habits because of different behaviours. Literature review
also plays a vital role in providing information and by developing literature, with the help of
views of authors, goals can be accomplished. It has recommended some better ways of
improving training and development process by which hotel can effectively manage skilled
workforces and improve image in the market. Some ways that have been discussed and
suggested for making better use of training and making training and development successful is:
games training, on the job training etc.
RECOMMENDATION
On the basis of above discussion and analysis some areas have been known that should
be focused by company. By focusing on all areas in which it is lacking behind, can accomplish
goals and manage people. It can be suggested to Marriott hotel that it should focus on job
rotation because employees can perform only some functions that are being allotted to them and
as per their comfort zone. For making employees able by which they can perform any type of
work independently, it is important to rotate jobs and allotting works. It creates some problems
for them initially but gradually they become able and it boosts their confidence. They are more
likely to improve their productivity and can help company in meeting their goals. Job rotation is

the type of training in which manager tries to increase skills of their employees related to all
fields (Otto and Battaïa, 2017). It can also be recommended to hotel that it should focus on
making use of transformational leadership. This leadership style support employees and work
with them in order to reduce their errors. It improves their performance and increase trust that
lead to better people management.

REFERENCES
Books and Journals
Goertzen, M.J., 2017. Introduction to quantitative research and data. Library Technology
Reports. 53(4). pp.12-18.
Vasileiou, K. and et.al., 2018. Characterising and justifying sample size sufficiency in interview-
based studies: systematic analysis of qualitative health research over a 15-year
period. BMC medical research methodology. 18(1). p.148.
Otto, A. and Battaïa, O., 2017. Reducing physical ergonomic risks at assembly lines by line
balancing and job rotation: A survey. Computers & Industrial Engineering. 111. pp.467-
480.
Bibi, P., Ahmad, A. and Majid, A.H.A., 2018. The impact of training and development and
supervisor support on employees retention in academic institutions: The moderating role
of work environment. Gadjah Mada International Journal of Business. 20(1). p.113.
Wang, Y., 2017, December. Ways to Training of Teachers' Comprehensive Quality in Normal
Colleges and Universities. In 4th International Conference on Education, Language, Art
and Intercultural Communication (ICELAIC 2017) (pp. 215-218). Atlantis Press.

APPENDIX
Questionnaire
Name:
Age:
Gender:
Q 1. Are you aware of the concept of training and development?
 Yes
 No
Q 2. Do you think training and development is important for the hotel to use?
 Strongly agree
 Agree
 Neutral
 Disagree
 Strongly disagree
Q 3. From the following which is the best method of providing training?
 Mentoring
 Role play
 Lectures
 All of the above
Q 4. Which is the reason behind providing of training to employees?
 To educate latest trend to employees
 To motivate the employees
 To retain the employees in company
 To develop the level of business by using latest techniques
Q 5. What are the major challenges being faced by employees at time of providing training and
development?
 Resistance of employees
 Different learning habits of employees
 Increase in cost
 Lack of interest

Q 6. Are there any suggestion to improve the training and development within the hospitality
industry?