Impact of Training on Employee Motivation and Job Satisfaction

This research report examines the impact of training on employee motivation and job satisfaction within an organization, with a specific focus on Tesco, a leading global retailer. The study emphasizes the importance of training and development in enhancing employee skills, abilities, and overall job performance. The report includes a literature review, detailing the concept of training and development, its influence on employee performance and motivation, and the ways in which training enhances employee motivation. The methodology section outlines the research approaches and data collection methods used. The data analysis and discussion sections will present the findings, followed by conclusions and recommendations for improving training programs to enhance motivation and job satisfaction. The report also includes a questionnaire in the appendix used to gather data from employees regarding their perceptions of training and its impact on their work experience.

AN ANALYSIS OF THE
IMPACT OF TRAINING

Abstract
The research report is based on the effect of the training on the motivation and the job
satisfaction of an employee in the company. The study stated an importance of the
training and development in keeping the employees or the workers motivated within the
organization in order to achieve higher productivity and sales. Training acts as the main
practice that company adopts for the purpose of enhancing the skills and abilities of an
employees.

Acknowledgement
I would like to show my gratitude to my supervisors and the colleagues for guiding me in
making this the project more meaningful and presentable. I am thankful to my family
and the friends who had supported and helped in making this research study.

TABLE OF CONTENTS
DISSERTATION.............................................................................................................................5
CHAPTER1: INTRODUCTION.....................................................................................................5
CHAPTER 2- LITERATURE REVIEW.........................................................................................8
CHAPTER 3- RESEARCH METHODOLOGY...........................................................................16
CHAPTER 4 and 5: DATA ANALYSIS & DISCUSSION..........................................................20
CHAPTER 6- CONCLUSION AND RECOMMENDATIONS...................................................29
Conclusion.................................................................................................................................29
Recommendations......................................................................................................................29
Limitations and suggestions to inform future research.............................................................29
REFERENCES..............................................................................................................................30
APPENDIX....................................................................................................................................33
Questionnaire.............................................................................................................................33

DISSERTATION
Title: Effect of Training for enhancing Motivation & Job Satisfaction for an employees'
CHAPTER1: INTRODUCTION
Background
Training program plays crucial role in terms to gain knowledge and make
employee effective so that better performance within the enterprise can be
accomplished (Nigro‐Bruzzi and esteem that improves the understanding of employees.
Additionally, training enhance the morale on the job and loyalty to the enterprise. Thus,
training programme allows to strengthen the skills that each worker needs to improve.
Therefore, development programme must be taken with help of training facilities for all
employees to conduct effective practices. Additionally, training is one of the crucial
components that leads to create supportive workplace in which employees feel valued
and more satisfied.
The present report is based on business activities of Tesco, it is global leading
enterprise that engaged in business activities of grocery services. This firm mainly deals
in product and services as book, stationery and clothing etc.
Training is constituted as the concept that reflects human resource development. It
relates to developing skills towards the desired standard by a practice and instruction.
Training is counted as useful tool which brings an employee into the position within
which they could perform their task effectively, correctly and consciously. It is an act of
increasing skill and knowledge of employee for doing specific job. The present study is
based on studying an impact of the training in order to enhance motivation and
satisfaction among employees. Furthermore, the report includes a review regarding an
effect of training for improving job satisfaction and the motivation among staff.
Moreover, appropriate research methodologies have been used in formulating the study
in a useful and reliable manner.
Background of organization
Tesco is one of the famous and leading British multinational grocery retail
company that run their business in over the world with the aim of sustaining in market
for longer period of time. Mainly, it is the third largest retailer that serve their services
from different stores and outlets. Its headquarters in Welwyn Garden City and has

around 6800 stores that offer their quality products to large number of customers in
order to attain their higher satisfaction. Apart from this, company serve various products
such as supermarket, hypermarket and various convenience shops which directly
contributes in establishing positive and competitive brand image at market place. In
addition of this, company has approx. 450000 workers who perform for company to
attain success at market place. This is the reason that, Tesco focus on their workforce
to make them more efficient and productive so that they can effectively perform their job
roles and responsibilities. For this, company provide better training and development
activities to their workforce to enhance their motivation at working area. This will
positively impact over the job satisfaction of employees. With the help of this, company
can reduce their employee turnover by retaining them for longer period of time.
Aims and objectives
Aim
'To assess an effect of Training for enhancing Motivation & Job Satisfaction for
an employees'.
Objectives
 To develop understanding of the concept regarding training and
development.
 To assess an influence of training on the performance of staff and job
satisfaction level.
 To determine the way in which training enhance motivation among
employees.
 To recommend the corrective measure relating to training with respect to
improving performance of an employee by enhancing job satisfaction and
motivation.
Questions:
 What is the concept of training and development?
 What is the influence of training on the performance of staff and job
satisfaction level?
 What are the ways in which training enhance motivation among
employees?

 What is the corrective measures relating to training with respect to
improving performance of an employee by enhancing job satisfaction and
motivation?
Rationale
The main reason behind conducting this report is to analyse impact of the
training in motivating and satisfying an employee towards a job. It has been reflected as
the current issue in today's dynamic and competitive world because in coping up with
the changing technology and meeting needs of the society it is important for the firm to
provide an appropriate training to its employees so that they remain motivated and
satisfied in performing the job effectively. Along with this, the main purpose of
undertaking this research is to increase skills and knowledge of the research that is
beneficial in undertaking whole activities in systematic manner and at the same time
also take right decision to draw a valid conclusion at the end of the research. Apart from
this, it is also undertaking for their personal reason as researcher have interest to
develop their skills that support them in their career growth.
Significance
This report would help the other scholars and organizations in determining the
detailed insights of training and development of employees. It helps in making critical
analysis and developing relevant findings in relation to significance of the training in
making the employees performed more efficiently and effectively at the workplace so
that the goals can be achieved within a time frame.
Structure of the project
Chapter 1- Introduction
In this chapter, Background in relation to the topic and the topics that would be
discussed in the study is provided. Aims and objectives are being prepared relating to
the research problem and it also includes rationale and significance.
The present study is based on to analyse the impact of training that leads to enhance
the motivation and job satisfaction for the employees. Training can be defined as one of
crucial components as this aid to enhance the core strength of employees (Moore and
Fisher, 2007). This is one of effective term that increase job knowledge at each stage.
By use of it, there can be expansion to the horizons of human intellect, and this has

huge impact on overall personality of employees. This research will be helpful to gain
the depth insight about providing the training facilities effectively.
Chapter 2- Literature Review
In the next chapter, review is being made with respect to influence of training on
employee’s performance and motivation based on the objectives formulated. This
chapter is also important for research as it is part of study that is part of secondary
method of data collection that provide detailed information about the specified area.
Mainly, it includes various sources such as books, journals, articles and many more.
With the help of this researcher can easily draw a valid conclusion at the end of the
research.
Chapter 3- Research methodology
This is defined as specific procedure or technique that is very effective in term to
investigate, select and analyse the information about the topic. Therefore, this is that
section that allows the reader to critically evaluate the overall reliability and validity of
research. It is useful to collect the information and data with aim of making business
decision.
Referring to this chapter, several methods would be used by scholar in order to
make the study more valid and reliable. This includes approaches, philosophies,
different sources of data collection and sampling techniques.
Chapter 4- Data analysis and discussion
It is termed out as inspecting, cleansing, modelling and transforming data with use of
investigating crucial information, to inform about the conclusion and to support the
decision making. This is one of effective method in terms to undertaking business
decision. In this, data will be collected with use of thematic analysis so that detailed
information can be gathered.
With respect to this chapter, questionnaire is being structured based on which several
themes are been framed for analysing the data or responses of participants.
Chapter 5- Conclusion & recommendations
This section plays a crucial role in evaluating as well as undertaking study in an
effective manner. Under this overall summary of the project will be provided based on
participant’s responses and appropriate measures would be suggested for improving

motivation and satisfaction among workforce by way of training. Apart from this, both
sections are crucial which concluded entire activities that includes different aspect. With
the assistance of this, researcher can draw a valid conclusion in a systematic manner.
Furthermore, recommendation also includes some improvements which is necessary for
research in order to develop positive and reliable outcomes. One of the main advantage
of this section is to make all the necessary improvement that may assist in increasing
reliability level of the research.

CHAPTER 2- LITERATURE REVIEW
This section is also playing a significant role in entire study as it may assist in
evaluating positive outcomes at the end of the research. Mainly, it is part of secondary
method that provide theoretical framework through which investigator collect authentic
data towards the selected research topic. One of the main advantages of this section is
to draw a valid conclusion that make overall study successful. It includes various
published or online materials that already used in another research. This will directly
contribute in improving the possibilities of attaining positive outcomes. With the help of
this researcher can evaluate the theoretical and detailed data in order to take right
decision towards the specified area.
Theme 1: Understanding concept relating to training and development and
identifying that how training enhance the motivation level of customers.
Ensour, Zeglat and Shrafat (2018), viewed that training & development refers to
the framework that helps employees in developing personal and the organisational
skills, attitudes, knowledge and abilities. Training is stated as systematic & formal
adjustment of the action through the leaning that occurs as the result of an education,
development, planned experience and an instruction. Development means a learning
activity that is oriented towards the forthcoming needs instead of the present needs. It is
mainly related with growth in career than an immediate performance.
Bibi, Ahmad and Majid (2018), also presented that training depicts an acquisition
of the technology that permits and employees for performing their jobs as per the
standards. It improves performance of an employee in working with newer technologies
into a workplace. On the other side, development refers to providing training to the
people in acquiring for new horizons, viewpoints and technologies. It assists the leaders
in guiding their corporations towards new expectation in being as proactive instead of
reactive. It helps the workers in creating for better production, quicker services and
competing firms. Moreover, development is stated as learning in growing of an
individual but not relating to present or the future job. However, training and education
that could be wholly evaluated, improvement could not always be entirely evaluated.
Development could be counted as forefront regarding a learning organization as it

involves changes in organism which are organized, successive and systematic thought
for serving a kind of an adaptive function.
Hanaysha and Tahir (2016), analysed that T&D plays a significant role in gaining
an effectiveness in an organisation and towards an experience of the people in the work
environment. Training has a direct expression for the productivity, personal
development and health & safety at the workplace. All the organisation employing need
of people in training and developing their staff. These investments could take a form in
employing specialist training and the development staff and in making payment of
salaries to employee undergoing the training and development. Making investment in
the training and the development entails in maintaining and obtaining the space and an
equipment. It means that operational personnel who are been employed in main
business of an enterprise like marketing, production, sales and maintenance that directs
their effort and attention in a timely manner towards supporting the training delivery and
development. This reflects that they need in giving a less attending to the activities that
are seems as more productive in context of main business of an entity. On the other
note, making investment in T&D regarded as the good practice of management in
maintaining an appropriate expertise in present and in future. Training can be defined
as one of crucial tool that supports to employees to understand their job and aids to feel
high degree of professional satisfaction. As per the view of Efobi and Orkoh, (2018)
stated that employees who feel motivated can provide high customer satisfaction at all
levels by listening, solving problems and providing information. Thus, organisation must
provide effective training facilities as this assist to company to attract and retain high
level of customer base. With help of providing the ongoing feedback and constructive
performance can be helpful to motivate the employees and the organisation goal can be
achieved by conducting regular performance evaluation with customer service
representative.
In contrary to Dostie, (2018) stated that training assist to employees to
understand that what kind of performance can fit into the company structure, mission,
goals and achievements. Thus, motivated employees can be leads to enhance the
organisational productivity and allows the enterprise to achieve maximised level of
output. According to the view of Efobi and Orkoh, (2018) stated training can be defined

as one of the effective terms that shows both quantity and quality performance. The
training aids to make employees informed about the new ways of conducting work and
this leads to enhance the performance of employees to accomplish performance levels.
By understanding working of the enterprise correctively, the employees can become
more productive and leads them to feel motivated and excited about the working
performance. On the other hand, it is stated that motivation plays the crucial role in
influencing the workers to accomplish the long-term goals of the enterprise. Thus,
motivation is defined as the psychological process that mainly cause the arousal,
direction and persistence of the voluntary actions within the enterprise. As per the view
of Padmasiri, (2018) stated that training and development with appropriate educational
methodologies can improve learning of individual and also assists to develop technical,
human, managerial and conceptual for the growth of employees and enterprise itself.
Hence, it can be stated that training, development and motivation has positive
relationship, and this is core term that enhance the skills of individuals.
Training is the kind of investment that make by employers in the workforce. Thus,
it is the facility that is effective in terms to creates attachment, enthusiasm among the
staff and loyalty. In contrary to Efobi and Orkoh, (2018) stated that each enterprise
needs to excel the knowledge of worker to do their jobs better and this also leads to
know about the new aspects of business. It can assist to employees to perform their job
with full potential. If the organisation that wants to enhance the performance of workers
must put their focus on training as this helps to accomplish higher performance level of
enterprise. Therefore, it can be stated that motivated employees can leads to increase
employee’s productivity and competitive advancement can get achieved.
According to the view of Diamantidis and Chatzoglou, (2019) stated that the use
of learning platform develops and encourage knowledge sharing culture. Creation of
the learning pathways for each department can be helpful to reduce the friction and
keep motivation levels up. As per the view of stated that training can be defined as
one of the keys to efficiency. Thus, organisation should encourage employees with
taking the command of own learning and they must take steps that can make their job
performance better and attractive. Thus, the value of training and improvement can
accomplish if employees within the organisation feel valued. In contrary to Sanyal, and