Delivery Cluster Project: Training Session Plans and Assessments

This document presents a comprehensive project focused on training session planning, delivery, and assessment within the context of a 'Delivery Cluster' framework. The project comprises multiple sessions, each meticulously planned with detailed session plans, including learning objectives, activities, timelines, and resource requirements. The document incorporates competency mapping, WHS considerations, and learner characteristics. It includes observation forms for assessing trainer performance and learner progress reports, providing insights into individual learner needs and achievements. Furthermore, it features participant feedback forms to gather insights for continuous improvement of the training sessions. The project covers simulated training scenarios for various learner groups, requiring trainers to adapt their approach to diverse needs and skill levels. The document demonstrates the application of learning principles and theories, and it offers a complete overview of the training process, from planning to evaluation.

Running Head: DELIVERY CLUSTER
DELIVERY CLUSTER

2DELIVERY CLUSTER
Table of Contents
Project 1...........................................................................................................................................3
Project 2.........................................................................................................................................16
Project 3.........................................................................................................................................28
Project 4.........................................................................................................................................39
Reference list.................................................................................................................................49

3DELIVERY CLUSTER
Project 1
Detailed session plan
The session plan for the project would be held with 8 trainees within Cascade Peak Performance
Training Institute (CPPTI). CPPTI would contact a training session plan by offering vocational
training needs and learning programs for the unit. Manager of Adventure Events Marketing
(AEM) would take the training of 8 learners. The first session would be conducted to access the
learning program for assessment purpose. Learning documentation would be used to fit the
assessment strategy and implementation with learner group. The delivery requirements would be
used to deliver the training needs for better development in the marketing unit. In order to
complete the training session, learning program documentation and programming would be
helpful for assessing the purposes. Before conducting the session, it is important to brief the
volunteers regarding the training and the roles provided for the learner groups.
Learning program documentation
Competency mapping:
Unit Code
Element /
Performance
Criteria
Session 1
Session 2
Session 3
Session 4
Session 5
Session 6
Session 7
Session 8
Session 9
Session 10
Session 11
BSBWOR
203
PC 1.1 Identify
own
responsibilities
and duties in
relation to
workgroup
members and
undertake
activities in a
manner that
promotes

4DELIVERY CLUSTER
cooperation and
good relationships
PC 1.2 Take time
and resource
constraints into
account in
fulfilling work
requirements of
self and others
PC 1.3
Encourage,
acknowledge and
act on
constructive
feedback
provided by
others in the
workgroup
PC 2.1 Provide
support to team
members to
ensure workgroup
goals are met
PC 2.2 Contribute
constructively to
workgroup goals
and tasks
according to
organisational
requirements
PC 2.3 Share

5DELIVERY CLUSTER
information
relevant to work
with workgroup
to ensure
designated goals
ae met
PC 2.4 Identify
and plan
strategies/opportu
nities for
improvement of
workgroup in
liaison with
workgroup
PC 3.1 Respect
differences in
personal values
and beliefs and
their importance
in the
development of
relationships
PC 3.2 Identify
and linguistic and
cultural
differences in
communication
styles and
respond
appropriately
PC 3.3 Identify

6DELIVERY CLUSTER
issues, problems
and conflict
encountered In
the workplace
PC 3.4 Seek
assistance from
workgroup
members when
issues, problems
and conflict arise
and suggest
possible ways of
dealing with them
as appropriate or
refer them to the
appropriate
person
Session Plan No.1
Program Name Simulated training
session for 8 learners
Session Type
Knowledge
Skills
Session title Simulated session Session length 8 hours
Trainer Date 7/2/20
WHS Risks Workplace hazards can be identified when the training plan
would be continued. Electric wires can be risks for the trainees.
Workplace hazards could be avoided while assessing the training
place and trainee’s safety.

7DELIVERY CLUSTER
Another WHS risk is to identify the employee’s health due to
slip in the floor. The floors should be clean and clear so that the
learners would have less likelihood of risks.
Constraints to delivery
Staffing constraints can be used to offer supervising training by
reconfiguring the staffs. Controlling the staffs can be considered
as constraints that are needed to be delivered.
Time of the training would be effectively established so that
rescheduling cannot be conducted. The session plan would be
delivered to consider the present of individual.
Learning materials
Learning materials can be considered as training manual,
computer with internet sources, files containing all study
materials and others.
Learner characteristics Learners are fit and healthy. Health issue, learning preferences,
availability for training would be listed.
Learner needs They need employee profile.
Reason for learning They need to be more efficient and advanced in marketing
domain.
Learning objectives
To gain better understanding for working and getting promotions
in the workplace
Activities Time
INTRODUCTION
Grab Attention In this phase, the trainer would try to grab the 10-10.15

8DELIVERY CLUSTER
attention of the trainees by introducing the topic.
Learning Outcomes
The learners should be able to open and change
the learning materials while the trainings session
would be continued.
10.15-
10.30
Check Prior Knowledge Questioning regarding the topic may be
significant.
10.30-
10.40
Assessment Details Informing the learners can be demonstrated to
determine the face to face conversation.
10.40-
11.00
BODY
Explain
Using the system, demonstration of the training
and needs of marketing can be defined in that
period.
11-12
Apply Practicing the activity can be applied to evaluate
the workplace setting and facilitation. 12-1.45
Assessment Practical assessments are done in this section. 1.45-3.30
CONCLUSION
Summarise After discussing all points, it is important to
summarise the main points and learning aspects. 3.30-4.30
Feedback Learners would complete the form and would
submit to the trainers.
4.30-5.30
Future
The trainer would evaluate future expectations
and evaluation of session plan. It would help
them in next session.
5.30-6

9DELIVERY CLUSTER
The learning principle and theories are used to deliver the effective idea in the session. Personal
involvement is used as learning principle. Behaviourist learning theory is used to report and
measure the training session (Labrecque & Smith, 2017).
The resources can be assessed during session. It is important that LLN is required to develop the
learning materials. The learning materials can be organised to identify the training session. The
trainer has used the existing learning materials for developing the group. It is ensured to identify
the learning approach and needs before delivery. Roles and responsibilities can be defined to
plan, deliver and train the learners (Merlin & Brendel, 2017).
To: Respected supervisor
From: Trainer
Date: 15/2/20
It is hereby notifying that learning resources will be needed to conduct the training session. It is
requesting to supervise and train the candidates. The listed resources and learning materials will
be required.
Thank you and regards.
After delivering the training, an observation form would help to complete the session plan. The
observation form is below:
Project 1 Delivery Session: Observation Form
Candidate’s
Name:
Session Title: Simulated session
Legend:
For each statement select,
S – Satisfactory, if the candidate has satisfactorily met the assessment criteria below
NYS – Not yet satisfactory, if the candidate has not yet satisfactorily met the assessment criteria

10DELIVERY CLUSTER
below
Once completed, sign and date the Declaration section at the end of the form.
Assessment Criteria S NYS
1. There were eight (8) learners present during the session.  ☐
2. Did the candidate conduct the session according to the session
plan, modifying it where appropriate to meet the learner’s
needs?
 ☐
3. Did the candidate successfully identify and respond to the needs
of learners during the session?  ☐
4. Did the candidate use the diversity of the learner group as
another resource to support their learning?  ☐
5. Did the candidate apply the appropriate learning support and
instructional strategy in delivering the training, to support the
LLN requirements of the learner group?
 ☐
6. Did the candidate demonstrate effective facilitation skills to
ensure effective participation?  ☐
7. Did the candidate demonstrate the use of effective facilitation
skills to ensure effective group management?  ☐
8. Did the candidate make adjustments to the delivery sessions to
address specific needs of their learners or circumstances that
came up during training?
 ☐
9. Did the candidate adequately manage inappropriate behaviour
and potential for conflicts during the session to ensure that
learning can take place?
☐ 
10. Did the candidate implement strategies that allowed them to
maintain an appropriate learning environment during the
session?
☐ 
11. Did the candidate demonstrate the use of appropriate
communication skills to build rapport with the candidates?
This includes the use of appropriate vocabulary, tone and pace
 ☐

11DELIVERY CLUSTER
when communicating with their learners and other relevant
personnel.
12. Did the candidate facilitate the training in a style appropriate for
each individual in the learner group?  ☐
13. Did the candidate use language that demonstrates cultural
sensitivity? ☐ 
14. Did the candidate use language that helped them build
understanding and rapport with the learners? ☐ 
Comments
The trainees are attentive and some improvements are needed with facilitation technique.
Declaration
By affixing my signature below, I am declaring that this document is a true and accurate record
of the candidate’s performance. By signing this document, I am also allowing [RTO Name]to
verify my qualification.
Assessor/Observer’s Name: Assessor/Observer’s Signature:
Date:
Observer’s Work Role: Observer’s Contact Details:
Observer’s Qualifications:
Learner progress report

12DELIVERY CLUSTER
Name Notes
Matilda Jeffries He needs profession and practise to improve the job quality
Norman Howard He has experience working but needs improvements and
coordination skills.
Yon Leong He has extensive experience to read and attend another training
session.
Robert Bentley He has been unemployed so he needs professionalism to continue in
hospitality sector.
Eri Touma Eri can understand better English on the comparison with otters. He
needs to be more focused and determined in career aspect.
Shintaro Touma He has sufficient reading skills in English. He needs to improve his
writing skills in English.
Thomas Fjelbonde His skills are sufficient that it is enrolled to connect with hospitality
degree.
Sherry Santos She is not determined as she has retail business in home. She needs
to focus on interpreting the hospitality sector.
Facilitating and reviewing the session
Facilitation and review of the session will be focused to intend the feedback form of individual.
Participant feedback form will be helpful to review the session plan for 8 trainees.
Participant Feedback Form – Group delivery
Facilitator
Name:
Session title:
Session date:
Note: the learner should not provide their name or details as this form is intended to be
anonymous and used to assist the trainer improve their training plan and individual