Professional Practice 1: Training Event Design, Delivery, and Teamwork

This Professional Practice 1 report focuses on designing and delivering effective training events, emphasizing various communication styles, time management, and problem-solving techniques. It explores the importance of verbal and non-verbal communication, the use of IT to enhance training, and the application of time management skills like prioritizing workloads and setting objectives. The report includes a professional schedule for event planning, highlighting the significance of interpersonal skills and critical reasoning in problem-solving. Furthermore, it discusses team dynamics, the roles of team members, and the importance of continuous professional development (CPD) for personal and professional growth. Motivational theories and their impact on workplace performance are also analyzed, culminating in a development plan outlining responsibilities, performance objectives, and required skills for future goals. Desklib offers a wide range of resources, including similar reports and study tools, to support students in their academic endeavors.

Professional Practice
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Table of Contents
Introduction....................................................................................................................................4
LO1..................................................................................................................................................5
P1) Demonstrate, using different communication styles and formats, that you can
effectively design and deliver a training event for a given target audience..........................5
P2) Demonstrate that you have used effective time management skills in planning an
event.............................................................................................................................................7
M1 Design a professional schedule to support the planning of an event, to include
contingencies and justifications of time allocated...................................................................8
D1) Evaluate the effectiveness and application of interpersonal skills during the design
and delivery of a training event................................................................................................9
LO2................................................................................................................................................10
P3 Demonstrate the use of different problem-solving techniques in the design and
delivery of an event..................................................................................................................10
P4 Demonstrate that critical reasoning has been applied to a given solution........................11
M2) Research the use of different problem-solving techniques used in the design and
delivery of an event......................................................................................................................12
M3) Justify the use and application of a range of solution methodologies.............................13
D2) Critique the process of applying critical reasoning to a given task/activity or event.....14
LO3................................................................................................................................................15
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P5 Discuss the importance of team dynamics in the success and/or failure of group work.
....................................................................................................................................................15
P6 Work within a team to achieve a defined goal.....................................................................16
M4 Analyze team dynamics, in terms of the roles group members, play in a team and the
effectiveness in terms of achieving shared goals...................................................................17
D3 Provide a critical evaluation of your own role and contribution to a group scenario. 18
LO4................................................................................................................................................19
P7 Discuss the importance of CPD and its contribution to own learning...........................19
P8 Produce a development plan that outlines responsibilities, performance objectives,
and required skills, knowledge and learning for own future goals.....................................21
M5 Compare and contrast different motivational theories and the impact they can have
on performance within the workplace...................................................................................22
D4 Evaluate a range of evidence criteria that is used as a measure for effective CPD.....23
Conclusion....................................................................................................................................24
References.....................................................................................................................................25
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Introduction
This unit of professional practice includes the aim of giving the training to the students for
demonstrating the skills of leadership in them. It also includes the range of transferable and
interpersonal communication skills to the target audience. For resolving the problems and issues
the critical thinking and reasoning have been taken place very effectively. The dynamics and
importance of working with a group or a team, with the impacts of the group working in various
environments have also been discussed in this unit. This study of professional practices helps in
understanding the different ways and importance of time management skills. The various
communication styles and formats have been explained in this unit in most appropriate manner.
Some of the most important motivational theories and their impact on the performance has also
included in this unit very well. The development plan helps in understanding the outline
responsibilities and performance objectives for running the business successfully.
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LO1
P1) Demonstrate, using different communication styles and formats, that you can
effectively design and deliver a training event for a given target audience.
Sainsbury is known as the 2nd largest chain of the supermarkets in the U.K with approx. 16.9 %
shares. In order to make people more knowledgeable about specific products, services and their
responsibilities regarding their job, training gets provided to them. There are various
communication formats and styles which can get used for designing a training event in an
effective manner. Some of those are well discussed below-
 Verbal and non-verbal Communication style- In the training session, non-verbal
communication type includes the facial expressions, body language, gestures, posture, eye
contacts and etc. At the other hand sound of the voice in which tone, pitch, and volume get
included in, is known as verbal communication. According to Joseph, et. al., (2018), patting the
back shaking hands, pushing, hugging and etc. all these kind of communication is known as non-
verbal communication. In the training session, verbal communication helps in clarifying all the
misunderstanding of the customers and providing best knowledge about products and services to
the employees gets include in, which can get delivered to the customers. In order to understand
the emotions or communicating interpersonal relationships, non-verbal communication helps in
such a great manner (Joseph, et. al., 2018).
 Use of IT to enhance communication- In order to make training session effective it is important
to include the technology. As because technology helps in presenting the different
communication ways such as visual communication, e-mails, uses of phone or internet and etc.
Providing training about all these resources helps in expanding the business in most efficient
manner. It also helps in knowing about the customer's mindset by following them on social sites.
The updated technologies help in speeding up the information and communication flow among
various parties and customers and provide effective ways to use those technologies for
improving the performance of the Sainsbury.
Target Audience Activities or Duration Start Date End Date
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Training
Fresher’s Soft skills 2 Months 1 April 2018 31 May 2018
Fresher’s Negotiation skills 1 Month 1 June 2018 30 June 2018
This table shows that the training event will get conducted for the fresher’s only for enhancing
their soft skills and negotiation skills. This training event will take around 3 months to improve
on from 1 April 2018 to 30 June 2018.
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P2) Demonstrate that you have used effective time management skills in planning an event.
For running the business in a successful manner, it is very important to use the effective time
management skills in an event or planning. Some of the most important skills are described
below-
 Prioritising the workloads- According to Vourlekis, (2017), for completing all the tasks and
targets of the business it is very important to manage the work according to the priority basis.
The task which is importantly required to get done in given time frame should get completed
first. It will help in reducing the workload by managing the work in a timely manner. As same it
also reduces the conflict in between of employees as no one feels any pressure of work on them.
 Setting the objectives-For running the business successfully, it is important to set the objectives
and goals of the business so that employees can understand the needs and requirements of the
business. It reduces the wastage of time and presents some fruitful decision (Vourlekis, 2017).
 Making and keeping the appointment- According to Mukhopadhyay, (2017), this procedure
helps in managing and maintaining the time in the perfect manner. Keeping the appointment
records helps in reducing the chances of missing the meetings. It also reduces the wastage of
time as because it also gets set that at what time which works needs to be executed or completed.
 Planning and scheduling tasks and activities- Schedule and plan the activities before starting
them helps in achieving the objectives of those tasks and activities in an efficient manner. This
procedure sets the mindset that what kinds of processes are important to get included in, for
completing those tasks successfully. This procedure helps the business of Sainsbury to reach on
top by managing their time successfully (Mukhopadhyay, 2017).
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M1 Design a professional schedule to support the planning of an event, to include
contingencies and justifications of time allocated.
Below is the professional schedule for supporting the plan of an event, which includes the
justifications and contingencies of time, allocated.
Target
Audience
Activities or Training Duration Start Date End Date
On Job Trainees Time management Skills 2 Weeks 1 April 2018 15 April 2018
On Job Trainees Social Skills 1 Week 16 April 22 April 2018
This above event has been conducted for the trainees to help them in managing their time in the
proper manner with completing their tasks and activities efficiently. According to this table, this
event will take time of around three weeks which will start from the date of 1 April 2018 to 22
April 2018. The time management skills will take two weeks so that employees can understand
how to manage their time properly. On the other hand, the training on social skill will take
around 1 week to understand about the people. The training on social skills will also include the
different ways of how to behave with people, how to attract them towards the products and
services of Sainsbury, how to make them happy and etc. Both of these will help in running the
business successfully by achieving the objectives and goals of its.
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D1) Evaluate the effectiveness and application of interpersonal skills during the design and
delivery of a training event.
According to Hamada, et. al., (2017), the assertive skills stands for expressing the belief,
thoughts, and feeling in an appropriate way, personal rights, honesty and etc. The association
should be very active in listening to the customers so that the demand of the customers can get
fulfilled appropriately. The training event includes this skills including social skill so that the
mind of the customers can get understood in the proper manner (Hamada, et. al., 2017).
According to Malhan, (2017), the negotiation skill is very much required for running the
business for longer with the goodwill into the target market. In the training session, the
knowledge about how to negotiate with the customer's gets provided to the trainees so that they
can understand the actual level of their customer's. A good negotiation contributes very
significantly to the success of the business as because it helps in building up the relationships in
the better manner (Malhan, 2017).
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LO2
P3 Demonstrate the use of different problem-solving techniques in the design and delivery
of an event.
A problem can get defined as the perceived gap in between of the desired state and existing state.
It is also considered as the unsatisfied situation with a lot of difficulties to the people. In order to
perform any work happily, it is most important to reduce the causes of all the problems which are
affecting the performance in any manner. In order to get rid of them, some of the problems
solving techniques are stated below –
 Analysis of problem- According to Trenholm, (2017), it is the most important and useful
techniques for getting rid of any kind of problem. Analysis of problem helps is the procedure of
finding out the main issue, which is affecting that related work or performance in any which
ways. It includes the way to find out the actual problems which are taking the business into the
situation of loss or hampering the business in a negative manner. Without analyzing the problem
it gets very harder to get rid of them (Trenholm, 2017).
 Clarification of problem- According to Leslie, (2017), this procedure clarifies the root cause of
the problems so that they can get fixed or resolved. After the clarification of the problem, it gets
very easier to find out the multiple ways for reducing those issues from the business completely.
It also helps in setting up the various ways to perform the task and activities without getting into
the situation of risk, loss, and failure as well (Leslie, 2017).
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P4 Demonstrate that critical reasoning has been applied to a given solution.
As per Taylor, (2013), critical reasoning is being practiced and pragmatic to all sorts of solutions
as they are in relation with critical issues that may arise because of distinct problems and
difficulties in an organization and the solutions of such problems are given with support of
diverse methodologies in order to provide a solution in a significant manner. The critical difficult
is basically is in relevance with data, prices, and accuracy with clear breadth and depth. It also
makes the development of the several intellectual qualities in a spectator. The decision which is
given by observer should be logical in nature and must develop a connection problem and
elements. They should take into consideration few points which are given below so as to give
effective critical reasoning:
Solutions, as well as questions, must be precise in nature.
The record must be there for the provided information.
Purpose of a thought should be basic.
Creation of several viewpoints for valid solutions.
Proper interpretation of the information should be done.
Ideas and core concepts are considered as process’s main attractions.
Conclusion
Analysis of provided data and information.
Suggestions should be delivered after drawing a conclusion.
Concerns after completion of the process.
Proper practicing and thinking before the implementation of an event will assist the provider of
training in delivering exercise effectively to the audience. Critical reasoning will support in
successful completion of training with the help of such methods. Pre visiting the place where the
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event is going to take place will also assist in making an analysis of issues and problems so that
effective solutions can be applied (Reilly and Jurchak, 2017).
M2) Research the use of different problem-solving techniques used in the design and
delivery of an event.
An appropriate research is being conducted by making utilization of secondary statistics.
Expert’s opinions are being taken into consideration in order to conduct a research by making an
appropriate investigation regarding a problem. Use of Brainstorming technique is done in order
to give solution for a problem which occurs in Sainsbury by examining, offering and designing a
training program. Brainstorming is used to harness the thinking power out of the box so as to
solve a problem. It also supports in finding several unique ideas. It is basically a creativity
technique in a group with the support of which efforts are being made so as to find conclusion
regarding a problem. This can be done by collecting gradient of thoughts impulsively given by
members (Wheelen and Hunger, 2017).
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