Vo Van Tin - HND Computing Unit 3 Professional Practice Event Report

This report details the planning and execution of a one-day professional development training event, focusing on internal employees. The assignment covers various aspects, including designing a training schedule using project management software, creating a training pack with diverse activities, and developing a ten-minute presentation with interactive links. It also involves an evaluation of interpersonal skills, time management, and problem-solving techniques, supported by research and referencing. The report includes sections on communication styles, verbal and nonverbal communication, time management strategies, and problem-solving methodologies. Furthermore, it incorporates a critical analysis of critical reasoning applications and an evaluation of the student's performance and team contribution. The project aims to provide a comprehensive understanding of event planning, communication, and problem-solving within a professional context.

Higher Nationals in Computing
UNIT 3
PROFESSIONAL PRACTICE
ASSIGNMENT
No.1
Learner: Vo Van Tin
Assessor: Dang Thai Doan
Class: GCS0804_NX
Learner’s ID: GBS190645
Subject’s ID: 1620
Assignment Due: November 2020
Assignment Submitted: December

Assessment Brief
Qualification BTEC Level 5 HND Diploma in Computing
Unit Number Unit 3: Professional Practice
Assignment Title Planning a training Event
Academic Year 2020 – 2021
Unit Tutor Dang Thai Doan
Issue Date November 2020 Submission date November 2020
Iv Name & Date
Submission Format
The submission is in the form of a completed individual portfolio folder, including the tasks set out
in the Assignment Brief. This assignment involves group work, but each student should submit an
individual portfolio folder.
Part 1: Training schedule (using project management software) for the 1-day event and a training
pack to include a range of activities, seminars, workshops, team-building activities and break-out
sessions.
Part 2: Ten-minute Microsoft® PowerPoint® style presentation with interactive links to suitable
sites and an activity sheet. The presentation slides for the findings should be submitted with speaker
notes. You are required to make effective use of headings, bullet points and subsections as
appropriate. Your research should be referenced using the Harvard referencing system. The
recommended word limit is 500 words, including speaker notes, although you will not be penalized
for exceeding the total word limit.

Part 3: A written evaluation of your performance in this task and your contribution to the team. You
are required to make use of headings, paragraphs, subsections and illustrations as appropriate.
Part 4: A report discussing problem-solving techniques.
Note: All work must be supported with research and referenced using the Harvard referencing
system. The recommended word limit is 500–1,000 words, although you will not be penalized for
exceeding the total word limit.
Assignment Brief and Guidance
You have been asked to support your training and development manager with the planning and
implementation of a professional development event targeted at internal employees within the
organization that you work in.
The training event is scheduled over a one-day period in your center and will include four 1-hour
sessions. The center requires a schedule of the types of activities proposed so that plans can be
finalized. In addition, any guest speakers or motivational coaches will also require a minimum of
three weeks’ notice for all bookings.
You have also been asked to design and deliver a workshop as part your training. The event will be
based on marketing the college courses. (This could be a foundation year, the HND etc.)

Assessment Criteria
Pass Merit Distinction
LO1: Demonstrate a range of interpersonal and transferable communication skills to a target
audience
P1. Demonstrate, using different
communication styles and formats,
that you can effectively design and
deliver a training event for a given
target audience.
P2. Demonstrate that you have used
effective time management skills in
planning an event.
M1. Design a professional
schedule to support the
planning of an event, to
include contingencies and
justifications of time
allocated.
D1. Evaluate the effectiveness
and application of
interpersonal skills during the
design and delivery of a
training event.
LO2: Apply critical reasoning and thinking to a range of problem-solving scenarios
P3. Demonstrate the use of different
problem-solving techniques in the
design and delivery of an event.
M2. Research the use of
different problem-solving
techniques used in the
design and delivery of an
event.
D2. Critique the process of
applying critical reasoning to
a given task/activity or event.
P4. Demonstrate that critical
reasoning has been applied to a given
solution.
M3. Justify the use and
application of a range of
solution methodologies.

Working in small groups (3–4 per group). You must produce an agenda for the event and activities in
the event. You will meet to discuss the event. This exercise will enable you to demonstrate the use of
problem-solving techniques. In the meeting, you will discuss the following:
1. Produce a professional schedule (simple time management techniques) for the development of the
agenda for the event.
2. The one-day event will have two sessions in the morning and two sessions in the afternoon. Each
student will be responsible for preparing one of these sessions.
3. Each student will prepare a ten-minute presentation that will be delivered at the start of the session
to introduce the session. You must prepare the presentation (slides and notes). You will give a mock
presentation to your group. Each student will complete a questionnaire on your interpersonal skills.
After you have all completed your presentation, you will sit around in your group to discuss each of
your interpersonal skills.
4. Produce a report evaluating the effectiveness and application of interpersonal skills during the
design and delivery process. You should also include an evaluation of your performance in this
project and your contribution to the team you worked in.
5. Also, you need to discuss problem-solving and its importance in planning and running an event.
You should include a discussion of various problem-solving techniques and justify the solution
methodologies used during your project. You should also include a critique of the application of
critical reasoning and your experiences of it.

Assignment Front Sheet
Qualification BTEC Level 5 HND Diploma in Computing
Unit Number And
Title
Unit 3: Professional Practice
Submission Date November 2020 Date Received 1st
submission
November 2020
Re-Submission Date
Student Name Vo Van Tin Student ID GBS190645
Class GCS0804_NX Assessor Name Dang Thai Doan
Student Declaration:
I certify that the assignment submission is entirely my own work and I fully understand the
consequences of plagiarism. I understand that making a false declaration is a form of malpractice.
Student’s Signature Tin
Grading Grid
P1 P2 P3 P4 M1 M2 M3 D1 D2
 Summative Feedback:  Resubmission Feedback:
Grade: Assessor Signature: Dang Thai Doan Date:
Signature & Date:

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Table of Contents
I. Introduction ................................................................................................................................. 5
II. My Contents ............................................................................................................................... 6
P1. Demonstrate, using different communication styles and formats, that you can effectively
design and deliver a training event for a given target audience ......................................................... 6
P2. Demonstrate that you have used effective time management skills in planning an event ......... 10
P3. Demonstrate the use of different problem-solving techniques in the design and delivery of an
event ................................................................................................................................................. 13
P4. Demonstrate that critical reasoning has been applied to a given solution. ................................ 15
M1. Design a professional schedule to support the planning of an event, to include contingencies
and justifications of time allocated .................................................................................................. 16
M2. Research the use of different problem-solving techniques used in the design and delivery of
an event ............................................................................................................................................ 18
M3. Justify the use and application of a range of solution methodologies ...................................... 21
D1. Evaluate the effectiveness and application of interpersonal skills during the design and
delivery of a training event .............................................................................................................. 22
D2. Critique the process of applying critical reasoning to a given task/activity or event ............... 23
III. Conclusion .............................................................................................................................. 25
IV. Evaluation ............................................................................................................................... 26
V. References ................................................................................................................................ 28

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Table of Figures
Figure 1- Communication Skill .................................................................................................................................... 7
Figure 2- Statistical statistics of communication skills in 2016 .................................................................................... 8
Figure 3- Verbal Communication ................................................................................................................................. 9
Figure 4- Nonverbal Communication ........................................................................................................................... 9
Figure 5- Group Communication ................................................................................................................................ 11
Figure 6- Send schedule emails to team member. ...................................................................................................... 12
Figure 7- Time management ....................................................................................................................................... 13
Figure 8- This is Gantt Chart of The Second Eyes ..................................................................................................... 15
Figure 9- Estimated Budget ........................................................................................................................................ 16
Figure 10- Problem Solving ........................................................................................................................................ 17
Figure 11- Critical thinking ........................................................................................................................................ 20
Figure 12- Six-Step Problem Solving Technique ....................................................................................................... 25
Figure 13- The Cynefin Framework ........................................................................................................................... 26

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I. Introduction
In this project, our GCS team will create a product for the visually impaired with the project "The
Second Eyes Project". Issues such as:
• The visually impaired needs to go out but cannot see and often encounter obstacles such as
electric poles, vehicles.
• They can use high technology but most of them don't have virtual assistants to help.
When they go out, the most common thing is not identifying where they are?
And that problem has a solution:
• Create level vibration function to avoid obstacles.
• Voice recognition device to handle requests of the visually impaired.
• Determine the location and can connect with relatives.
And the most important part is that when my team launched this product achieves the goal of being a
second eye, help visually impaired people feel more confident when stepping out.

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II. My Contents
P1. Demonstrate, using different communication styles and formats, that you can
effectively design and deliver a training event for a given target audience.
1. What is communication skill?
Communication skills are the ability to send messages that are properly an entirely received and
understood by the target audience. The term often applies to someone’s faculty of exchanging
information effectively with another person or group, in a verbal or written way. For example, a
very significant announcement is supposed to be made person-to-person instead of using an
electronic chat.
Categories of Communication:
There are a wide range of ways in which we communicate and more than one may be occurring
at any given time. The different categories of communication include:
• Spoken or Verbal Communication, which includes face-to-face, telephone, radio or
television and other media.
Figure 1- Communication Skill

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• Non-Verbal Communication, covering body language, gestures, how we dress or act,
where we stand, and even our scent. There are many subtle ways that we communicate
(perhaps even unintentionally) with others. For example, the tone of voice can give
clues to mood or emotional state, whilst hand signals or gestures can add to a spoken
message [1].
The Importance of Communication Skills:
Having strong communication skills aids in all aspects of life – from professional life to personal
life and everything that falls in between. From a business standpoint, all transactions result from
communication. Good communication skills are essential to allow others and yourself to
understand information more accurately and quickly. In contrast, poor communication skills lead
to frequent misunderstanding and frustration. In a 2016 LinkedIn survey conducted in the United
States, communication topped the list of the most sought-after soft skills among employers [2].
2. What Is Verbal Communication?
Verbal communication refers to the use of sounds and language to relay a message. It serves as a
vehicle for expressing desires, ideas and concepts and is vital to the processes of learning and
teaching. Example using affirmative sounds and words like “uh-huh,” “got you,” “I understand,”
Figure 2- Statistical statistics of communication skills in 2016

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“for sure,” “I see,” and “yes” to demonstrate understanding [3].
Why is Verbal Communication Important?
• Clarification is a key component of verbal communication.
• Verbal communication helps to clarify misunderstandings and provides missing information.
• It can also be used as a tool of persuasion and creates opportunities for debate, stimulates
thought and creativity, and deepens and creates new relationships [4].
3. What is Nonverbal Communication?
- Nonverbal communication is the transmission of messages or signals through a nonverbal
platform such as eye contact, facial expressions, gestures, posture, and the distance between two
individuals. For example, when you are talking to someone, a shrug and a roll of their eyes says, "I
don't like you" without saying a word.
Figure 4- Nonverbal Communication
Figure 3- Verbal Communication