Human Resource Development Report: Hilton Hotel Training Analysis

This report provides a comprehensive analysis of Human Resource Development (HRD) practices at the Hilton Hotel. It begins by introducing the vital role of HRD in enhancing employee performance and skills through training programs. The report delves into various learning styles used by leaders and their impact on decision-making and employee motivation. It examines training needs at different employee levels (top, middle, and lower management), detailing specific training methods such as analytical training, communication and interpersonal training, and technical training. The report also explores the advantages and disadvantages of different training methods like coaching, lectures, conferences, and simulation exercises. Furthermore, it outlines the steps involved in developing a training plan, including identifying training needs, selecting learning styles, setting objectives, and evaluating the training program. The report highlights the use of questionnaires as an evaluation technique to assess the effectiveness of training programs and suggests the use of feedback forms for future improvements. Overall, the report offers valuable insights into how Hilton Hotel implements and evaluates its HRD strategies to foster employee development and organizational success. The report covers various aspects of the human resource development within the context of the Hilton hotel, and includes the role of government in training programs and how the company adheres to rules and regulations to maintain a positive work culture.

Human Resource Development
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Table of Contents
INTRODUCTION ...............................................................................................................................3
TASK 1.................................................................................................................................................3
TASK 2.................................................................................................................................................3
2.1....................................................................................................................................................3
2.2....................................................................................................................................................4
2.3....................................................................................................................................................5
TASK 3.................................................................................................................................................6
3.1....................................................................................................................................................6
3.2....................................................................................................................................................7
3.3....................................................................................................................................................8
TASK 4.................................................................................................................................................8
4.1....................................................................................................................................................8
4.2....................................................................................................................................................9
4.3..................................................................................................................................................10
CONCLUSION .................................................................................................................................10
REFERENCES...................................................................................................................................12
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INTRODUCTION
HUMAN RESOURCE DEVELOPMENT PLAYS VITAL ROLE IN THE
ORGANIZATION WHEREIN MANAGER CONDUCTS THE TRAINING
PROGRAM WHICH HELP EMPLOYEES TO ENHANCE THEIR
PERFORMANCE, KNOWLEDGE, AND SKILLS. IN THIS REPORT,
DIFFERENT TYPES OF LEARNING STYLE ARE DISCUSSED WHICH
ARE USED BY LEADERS FOR EFFECTIVE DEVELOPMENT OF
SKILLS. IT ALSO FACILITATES IN DECISION MAKING PROCESS
AND MOTIVATE WORKERS TO HAVE EFFORTS FOR SUSTAINABLE
DEVELOPMENT. UNDER THIS REPORT, THERE ARE VARIOUS
ASPECTS OF THE HUMAN RESOURCE DEVELOPMENT WILL BE
STUDIED IN THE CONTEXT HILTON HOTEL. THE PRESENT
REPORT COVERS, MANAGER IDENTIFY THE TRAINING NEEDS
FOR DIFFERENT LEVEL OF EMPLOYEES IN THE FIRM
ACCORDINGLY THEY PROVIDE TO THEM. THERE ARE VARIOUS
EVALUATION TECHNIQUES WHICH IS USED BY THE EXECUTIVES
FOR ANALYSING THE TRAINING AND DEVELOPMENT. IN
ADDITION TO THIS, GOVERNMENT PLAYS DIFFERENT ROLE IN
TRAINING PROGRAM AND COMPANY FOLLOWS THE RULES AND
REGULATION WHICH HELP TO MAINTAIN THE WORK CULTURE
(ARMSTRONG, AND TAYLOR, 2014).TASK 1
Covered In ppt
TASK 2
2.1
Training and development is the crucial part of the individual development under which a
person enhance the current level of the knowledge and performance. Manage of the Hilton hotel
identify training need of the employees at the different level in organization accordingly they
provide to them. In this way, there are different types of the training methods which is used by the
organization. They provide to their employees that are categorized top level, middle and operational
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level these are given below:
Training for top level management – The higher authority employees requires to take the effective
decision so that they can take the analytical training is provided by the Hilton hotel. In this context,
it assists workers to develop the effective tactics and skills to analyse the data, compressed the
information for the organization (Bamberger, Biron and Meshoulam, 2014). With the help of
analytical training, employees learn more things which include the how to make the effective
decision and circulate the information among the workers. Moreover, this type of training can be
done by using the coaching technique which helps higher authority for taking the right decision on
time. As per this, it assists business to ensure the growth and future development.
Training for middle level management- The middle level of employees needs to effective
communicate with the team members and supervisor. Company provide the communication and
interpersonal training to their workers which will attain the goals and objectives of the business
units. In this regard, people learn regarding how to coordinate with the team members at the work
place and manage the work. Communication and interpersonal training can be completed by using
the conference and lectures methods. Through the training, employees are able to develop the plan
for attaining the business growth and effectively coordinate with others (Bloom and Van Reenen,
2011). It positively affects the performance of the firm because trained employees deliver the best
services to their clients which creates the satisfaction of them. As per this, company increases
market share in hospitality industry and maximizing the profit.
Training for lower level management- The lower level management is the foundation of the
business unit as result to increase productivity of the firm. In this way, employees requires to
technical training is provided by the organization which will improve the overall productivity. With
the help of technical training, workers perform the task in appropriate manner and deliver good
amount of work. Company provides technical training to their employees by using simulation
exercises method which help to increase the confidence level towards the services (Boxall and
Purcell, 2011).
2.2
Company uses the various training methods for developing the skills of the employees.
There are various advantage and disadvantage of the methods that are stated as below:
Advantage of the coaching method-The higher authority management requires to take the
effective and right decision which helps to reduce the conflicts situation at the work place. In this
way, management easily identify the relevant information which is needed by making the decision
process. Coaching method plays important role in the training and organization wherein employees
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increase the overall productivity (Brattonand Gold, 2012). It helps workers to give the best amount
of work and contribute in success of the organization.
Disadvantage of coaching method- The main disadvantage of the training method is time
consuming process wherein employees not able to take the fast decision. As result manager delay
in taking the decision on time which negative affect the image of the firm. This type of training
method is required to high amount for the workshop and it is not necessary which trainer taught to
the trainee take the same way.
Advantage of the lectures and conferences- The main objective of the lectures and conference in
which employees get the opportunity for interacting with each other. Management of the Hilton
hotel charge the fee at the low cost for conducting these type of the activities (CHUANG and Liao,
2010). Furthermore, it helps workers to improve the communication and interpersonal skills as
result to give the best services to their clients. It positivity affects the performance of the employees
which help to increase the overall productivity.
Disadvantage of the lectures and conferences- This type of the training method need to good
speaker which help employees to easily understand the topic is spoken by the professionalism. On
the other hand, the drawback of this method is one way communication among the human resource
which creates the less interest and motivation.
Advantage of the simulation exercise training method- Manager applies simulation exercise at
the work place which include the role play and different types of the game. It helps employees to
improve the productivity and personality by playing the games (Dessler, 2016). They are able to
complete the task on time and deliver the best service to their customers.
Disadvantage of the simulation exercise training method- This type of the activities is very time
consuming which creates the less interest of the employees towards the work.
2.3
There are different steps for preparing the training and development plan that are given below:
Steps Description
Identification of the training needs This is the first step of the training program in
which manager takes the responsibility for
identify the training needs of the employees.
Needs of the learning Manager selects the learning style in the second
step of the training. The learning style can be
done the needs of the training.
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Setting of objectives It is the third stage of the training wherein HR
manager sets the objectives of the training. In
this way, workers share the roles and
responsibility for achieving the goals and
objectives of the firm (Gruman and Saks, 2011).
Planing and implementation of the training
program
Manager requires to implements the training
plan as per the needs and methods at the work
place. The planing can be done by the executive
in systematic manner.
Evaluation of the training plan Under this step,manager evaluates the training
plan which include the quality performance of
the employees and their work.
Training program for the Hilton hotel employees
Staff of the Hilton hotel Training and
development plan
Time duration Hours
Top level of
management
employees
Analytical training –
This training can be
done by using the
coaching method
(Guest, 2011).
3 to 5 months in year 4 hours
Middle level
management of human
resource
Communication
interpersonal training is
completed by attending
the lectures and
conference.
Twice in a six month
(every year)
3 hours
Lower level of
employees
Technical training is
taken by the simulation
Twice in a 1 month 1 hours
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exercise technique.
TASK 3
3.1
Manager of the Hilton hotel requires to evaluate the training and development plan in which
use the technique. As per this, analyses the quality performance of the employees which will
develop the growth of the organization (Burr and Pearne, 2013). There are various techniques of
evaluation which is used by the Hilton hotel for observing the employees performance, knowledge
at the work place. Manager selects the questionnaire technique for evaluating the training and
development that are given below:
Name.........
Gender....
Post.........
Are you satisfied with the training and development activities ?
 Yes
 No
Do you like to attend the training programme ?
 Yes
 No
Do you think after training program can improve the knowledge ?
 Yes
 No
What should be the ideal timing to evaluate the training program ?
 Yes
 No
After taking the training workshop do you realize that increase the overall productivity ?
 Yes
 No
Do you feel the training program is compulsory for the employees ? (Dann, 2012)
 Yes
 No
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3.2
Hilton hotel conduct an training event for this it use Questionnaire methods to plan the
training programs and evaluating the outcomes of training program. Under the training program
these questionnaire play a vital role and number of employees participate in this. This is evaluated
that the training is benefit the employee by on-line learning that enhance their skills and knowledge
and overall personality improved. A several question they asked form participants employees are
was the training event is benefited or not in that question a favourable results shows 15 people say
yes and other remains says no (Kaushal, 2010). Second, question is that is the training event
enhance employee skills and knowledge in that also a respondents say yes the training is enhance
personality, soft and technical skills that help in attaining organisational objectives. Along with this,
in third question it can be concluded that the trainer highly knowledgeable about concerned topic
and it also deliver all knowledge and discuss on various important issues that help in their work.
Beside this, the most and last important question is asked from there participants is that where the
training programmes is conducted provide better facilities such as rooms are comfortable,
presentation is visible and effective or not. It is evaluated with the help of questionnaire method is
that a 15 employee participants say yes and other 5 remain say no so, it shows that the facility are
highly effective and comfortable (Khan and Sheikh, 2012). However, the questionnaire method is
used by Hilton hotel is very effective and best methods to evaluating the training programmes and
from the above all 5 question it shows that an event is highly satisfied to its participants.
3.3
From the above evaluation of questionnaire method that are used by Hilton hotel a participants. It
analyse on basis of this method it indicate that an event of training and development program was
successful and highly achieve training objectives. This methods include five questions regarding an
event conducted by company that shows that a number of participants reply positive answer
regarding training. However, Hilton hotel can used another technique that is feedback form as
questionnaire method does not provide detailed information that required necessary to improve
training programs in future (Lane and Kangulec, 2010). Feedback form method helps the Hilton
hotel this technique provide various suggestions and view of participants for further improvement in
an event. In that process a participants shows more interest and discussing on improvement in the
workshop by leave comments. It is a better technique in which a participants comment on feedback
form that shows suggestions and views regarding for improvement the training workshop. In the
questionnaire method 15 employees shows negative aspect of training programs by say 'NO' but this
method does not provide the reason for negative response about workshop. For this reason, they
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should adopt observation sheet that help the company to know the reason behind negative response
about an event and shows details information also (Werner and DeSimone, 2011). Observation
sheet is designed in that manner in which a participants can also write the reason behind why the
training program was not comfortable?, what are the improvement are need to be taken so there
skills and knowledge improve? How these will improve in further workshop?. All these question
provide useful suggestions and views of negative respondents (Brody, 2010).
TASK 4
4.1
Government plays important role in the training and development program which assist
organization to focus on the advancement of knowledge and skills. In this context, government
formulates the HR policies related to the training programmes which help workers to increase the
employability skills. The main aim of the government for organizing these types of the programs in
which reduce the unemployment in the country (Catano, 2013). Through the training, potential
employees gain the knowledge and skills which is required at the work place for accomplishing the
needs of them. Moreover, the advance training programs are conducted by the government so that
manager can meet the benchmarks of the company. The government as a guide who render the right
direction which help human resource to identify the barriers accordingly they develop the skills. By
using training and development, employees updates with the market trends and gain the knowledge
is required for completing the task (Gropu, 2013). It helps workers to give the best service to their
customers and able to handle the any type of situation is occurred at the work place. It positively
affects the performance of the Hilton hotel which assist to gain the overall productivity.
Furthermore, government render the lifelong learning in which they focus on the long term learning
of the employees which help to attain the desire goals. On the other hand, by creating positive
environment the government, individual easily concentrate on their work and develops the overall
capabilities towards the services. In this context, maintain the smooth flow of operation at the work
place that can be done by the various ways in which government regulates the laws and legal norms
related to training schedule (Longenecker and Fink, 2013). As per this, potential workers are
increased the knowledge and skills is needed for accomplish the whole activities at the work place .
Apart from this, government highly contributes in training and development programs which helps
to increase the employment ratio and individual gain the ability towards the work. Henceforth, all
these are conducted by the government as well as organization in which can increase the overall
productivity and personality.
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4.2
The competency emphasizes on the ability of the individual towards the job in which they
share the knowledge and skills. Management of the Hilton hotel focuses on the employees'
performance and their knowledge because organization success depends upon workers
performance. Competency movement has adopted by the company for starting of the training
sessions and attain the satisfaction level of the customers. It helps management to appoint the
qualified human resource at the work place and maintain the work environment in the firm. In this
way, in order to evaluate the competency movement has great impacted on the public and private
organization in UK (Loosemore and Dainty, 2013). The private sector organization focuses on
provide the friendly environment to their employees on the other side some corporation of the
public sector maintains the professionals in working environment. Both the sectors are focused on
the efficiency and skills of the employees in which they provide the training programs to their
workers. It assists employees to increase the confidence level towards the work and able to perform
in well manner. Moreover, organization unable want to competency of the employees' performance
which negative impact on the presentation of the workers and firm's productivity. In this way,
human resource not able to perform in well manner and decrease the efficiency towards the work as
well low motivation (Lucio, 2013). Apart from this, ASDA is a private company in which
management huge contribution in training and development programs. They provide the good
platform its employees development and conducts the activities which help human resource to
increase the knowledge and skills. On the other hand, Tesco is the public listed company has
developed continues process for improving the performance of the employees with the standard
quality. Henceforth, management requires to adopt the competency which helps to increase the
overall productivity of the firm in hospitality industry (Jiang, Lepak and Winkler, 2012).
4.3
The contemporary training initiatives was taken by the UK government and contribute in
developing the employees at the work place. The above training programmes are taken by UK
government has changed the performance of all employees in every industrial area in the present
scenario of human resource development. It asscerted various development skills and abilities that
help them to achieve overall organisational objectives (Middlemiss, 2012). They totally enhance the
performance of employee in a organisation by adoptin new and uncertain challenges form the
environment that leads increase strength of a company and helps them to overcoming from
weakness. With the globalisation and liberalisation, it gives an opportunities to trade internationally
accross boarder and improvement in standard of employees. A various training methods
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successfully achieved the employees objectives and its replace human resource management totally.
Earlier only personall development training were providing to handle a employees that increase
wastage of resources, time and energy etc (Kehoe and Wright, 2013). But due to initiatives that are
taken by UK government in the modern world gives a new blood into an organisation to handle the
employees and encourage them to work in a team that generate sound and provide healthy
environment in a workplace. Here, the new approach help them to enhance skills and abiliites in a
employees that help them in attaining organisational goals and objectives. It also help the firm to
create a job opportunities that directly affect the economical as well as social development in UK
country (Kaushal, 2010). Along with that it generate large mount of foriegn currency that help them
to invest in infrastructure and construction development and it always become balance of payement
positve. It always contribution towards personnel as well as professional development of employees
in each sectors. It reduce unemployment level, poverty rate, production capacity level increase and
worker becomes more skilled (Employer responsibilities. 2014.). It is only possible due to proper
training programs are conducted that enchance value for a firm.
CONCLUSION
Summing up the entire report, it can be concluded that, there are different learning style
which is used by the manager of Hilton hotel for updating the employees with the market trends.
Executive identify the training needs of the employees accordingly they prepare the plan for
providing the employees. It assists workers to enhance their performance and knowledge is required
at the work place. With the of training methods, individual takes the right decision for attaining the
goals and objectives of the business unit. As per this, employees increase the motivation level which
help to complete the work on time and meet the demand of the clients. Manager uses the various
techniques for evaluating the training and development program. In addition to this, the government
highly contributes in training and development programs which help employees to increase the
overall productivity. Organization involves the competency movement which assist to maintain the
work environment and increase the efficiency of the employees.
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REFERENCES
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