Research Methods for Strategic Managers: Training & Development

This report investigates the influence of training and development on employee job satisfaction, focusing on the hospitality industry and specifically the Jumeirah Open Beach Hotel. It begins by outlining research questions, aims, and objectives, and then explores the components of successful research questions. The study delves into literature review, covering the concepts and methods of training and development, and their impact on job satisfaction. The report evaluates various research techniques for both quantitative and qualitative data, justifying the selected methodology in relation to the research questions. The findings are summarized and presented using appropriate methods, followed by a critical analysis of the results. The research aims to understand how training and development initiatives can enhance employee satisfaction and contribute to organizational success, offering valuable insights into human resource management practices within the hospitality sector. The report includes an in-depth analysis of training and development methods, such as on-the-job and off-the-job approaches, and their effectiveness in improving employee performance and overall job satisfaction.

Research Methods
for Strategic
Managers

Table of Contents
INTRODUCTION...........................................................................................................................3
LO 1.................................................................................................................................................4
1.1 Development of research questions, aim and objectives..................................................4
Research Aim.........................................................................................................................4
1.2 Explanation of the components that contributes to the process of successful research
question...................................................................................................................................4
1.3 Justification of their choice of research questions............................................................5
LO 2.................................................................................................................................................5
2.1 Conducting research to find literature relevant to the research question.........................5
2.2 Critical review of the key literature for in the inclusion in the research proposal..........9
3.1 Evaluation of the techniques for use with quantitative data in the research proposal....10
3.2 Evaluation of the techniques for use with qualitative data in the research proposal......10
LO 4...............................................................................................................................................10
4.1 & 4.2 Selection of appropriate methodology in terms of research questions...............10
4.3 Justification of the methodology selected in terms of research question.......................11
LO 5...............................................................................................................................................12
5.1 &5.2 Summarize the findings using suitable methods...................................................12
5.3 Present the findings using suitable methods..................................................................14
5.4 Critically analyse the findings........................................................................................22
CONCLUSION..............................................................................................................................23

INTRODUCTION
In an organisation, human resource plays a very crucial role by which firm can attain its
determined target and objective. In the every functional department in the corporation such as
human resource, marketing, finance, operation and production etc required workforce. In the
absence of personnels, no business entity can survive its business activities and functions.
Human resource is great assets for the company who gives their contribution and participation in
achieving business goal. Thus, it is very important for the organisation to keep satisfy and
motivate its employee so as they can give their best toward company. Management should
understand their needs and requirement related to their working condition, salary, wages, training
and development etc. Every human resource in the company required high profile job and
financial security. In a simple word it can be said that training and development is a process
under which official and ongoing educational activities within an organisation can organise for
enhance the fulfilment and performance of employees. In this program, varieties of educational
techniques and program can included which provide required skill, knowledge, ability among the
workforce (Baur and Haase, 2015.). In this present study, the research have major aim is to
investigate the impact of training and development on the job satisfaction of employees in the
hospitality industry. This is wider industry which have varieties opportunities for the job and it
assists in enhancing national income for country. It is a broad category of field within service
industry that includes lodging, event planning, them parks, transportation, cruise line and
additional field within the tourism industry. Researcher have major objective is to understand
that how training and development in the company can help to enhancing job satisfaction level
among workforce. For attaining this objective, researcher will collect the information from
primary sources under which scholar will organise survey of the employees of Jumeirah Open
Beach hotel. It is a luxury family beach resort that seeks to redefine the holiday experience,
offering a host of family activities and dining option to its guest. Its major objective so to deliver
high quality of services to its guest and gain high market share. For attaining this objective,
management required to motivate and encourage its employees. While company effectively
provide effective job satisfaction to its workforce then they can easily attain its determined
target. Thus, with help of training and development practices, cited venture can easily deliver
high level of job satisfaction. In this report, scholar will focus on the several methods of training
and development and its impact on the job satisfaction to workforce.

LO 1
1.1 Development of research questions, aim and objectives
Research Aim
To analyse the impact of training and development on job satisfaction in hospitality industry:A
case study on the Jumeirah Open Beach hotel.
Research Objectives
 To explore the meaning and concept of training and development and job satisfaction of
employees
 To asses the significance of training and development in an
 To evaluate various techniques and methods of the training and development in Jumeirah
Open Beach hotel.
 To analyse the impact of training and development on the job satisfaction of employees
in Jumeirah Open Beach hotel. To recommend the strategies by which job satisfaction level can enhance by use of
training and development
Research Question
 What is the meaning and concept of training and development and job satisfaction level
of employees
 What is the importance of training and development in the organisation
 What are different techniques and methods of training and development
 What is the impact of training and development on the job satisfaction of the workforce
 What are strategies by which job satisfaction level can enhance by use of training and
development
1.2 Explanation of the components that contributes to the process of successful research question
Following are some components that contributes to the process of successful research question-
 Employees-Human resource is major factor for organise training program within the
company. In the absence of human resource, no business enterprise can carry out its
business activities and functions. Thus, it can be said that within an organisation it is very
important factor that contribute to the process of successfully research question.

 Technology- In order to organise the training and development for the employees,
technology is one of the essential factor. In the absence of effective technology it is
impossible to conduct high quality of training and development.
1.3 Justification of their choice of research questions
The major reason for selection of this question is that training and development is very
wast topic and in the organisation it has great importance. While company deliver the training
and development opportunities then employees can get positive motivated and their job
satisfaction level can also enhance. In order to get detail knowledge about the various techniques
of training and development, scholar has been selected this research question. Investigation has
huge interest to investigate the impact of training and development on the job satisfaction level
of employees that is why this research question has been selected.
LO 2
2.1 Conducting research to find literature relevant to the research question
Meaning and concept of Training and development
According to the view of Alessandri and et.al., (2012) Training means the teaching and
learning process with a organised structure in which people learn knowledge or skill for a
definite work. Training includes the basic concepts of human resource management. Training
work is performed by the company for better work performance to achieve organisational goals
on time. Training is required in each and every in the organisation because training promotes
effectiveness and efficiency in the organisation. Training is helpful for both employee and
employer as it helps employee to get the work done in a proper manner to achieve his target on
time and also helps employer in growth and expansion with effective and efficient team of
employee.
According to the view of Avery and Jing, (2011) Training helps organisation in getting
stable and progress as progress and stability of the organisation is wholly depends on training
imparted to the employees. Training sometimes becomes mandatory growth and upliftment of
the organisation. Training is the only thing that can be done by the organisation to ensure
expertise and improve quality of the work and reduce the resources of the organisation to the
minimum. Training and development are like two sides of s coin that can't be separated from
each other.

According to the view of Bae, Song and Kim, (2012) Training can be done in many
ways according to the job profile of the organisation. Basically training is what makes a
employee more efficient in their job profile. Training is a kind of education given to the
employees to increase their knowledge and make them efficient for the organisation.
Development refers to all possible learning opportunities offered by the organisation to helps
employees to grow in their particular field. Development is not basically depends upon only on
skills but it involves knowledge and attitude which is also useful for employee personal growth.
Efforts made by the employees in the development process is totally depends upon his passion
for that profile. Development also relates to the productivity as it helps the employees to use his
knowledge productively to achieve his target of work on time and it also helps the organisation
to meet its goal. Development also promotes team spirit and spread work awareness among the
team members. Development also creates organisational culture which improve the
effectiveness. Development builds possible best climate for the employees so that they can feel
free to work or express their ideas in the organisation and serve the best quality work to the
management. Development provides healthy work environment to the employees of the
organisation to ensure health and safety. Development in any field boost morale of the work
force and build good corporate image of the organisation development shows a path of success
and profitability to a growing organisation. Development includes leadership quality aqmd high
motivates employees to become successful in their future life and showcase what they have best
in them to the organisation.
21st century strongly supports training and development to ensure growth and upliftment
of th company so that they can retain in the market for a longer period.
Methods of training and development
According to the view of Agarwal and et.al., (2012) On the job methods methods are
those which are performed by the employees during the job hour to achieve efficiency in the
work. Understudy is method a employee is trained by his or her senior to be fitted in a particular
job profile in this as a trainee a employee has to attend many tasks and assist his senior. Job
rotation is a trainee or employee has to shift his job from one to another on regular time intervals.
Ion the opinion of Baskerville and Wood-Harper, (2016) under the Special project, Some
employees are only hired for some special projects and specific objectives. Their seniors will be
giving them training how to get work done through others. In the opinion of McMillan and

Schumacher, (2014) Committee assignment. In this type of method trainees becomes the
members of committee board. The committee gives certain problem to the trainees and ask them
to give their ideas to solve that problem. Coaching is the trainer instruct the trainee by giving him
or her deep presentation and theoretical knowledge about a particular profile.
On the contradicting view of Robson and McCartan, (2016) Off the job methods are out fielded
that means these methods are performed out of work place to achieve some efficiency. These
methods come into the existence just because the drawbacks of on the job methods.
1. Special courses or lectures. In this method special courses and lectures are invented and
developed by the trainers to serve the best training facility to the employees.
2. Conferences and seminars. In this certain types of seminars and conferences are conducted by
the company for training and development of their employees.
3. Selected reading. In this method the employee needs to read some specific information which
can be understood only from reading. The only reason behind creating this method is to spread
awareness about some specific topic which can be gained only by reading.
4. Case study method. This procedure is used as a part of lecture method. In this method case is
the document showing the current situation of the company. Trainers provide this to the trainees
and ask them to analyse and give report on this.
5. Programmed instructions. In this the trainer goes step by step just to train the employees in
such a way that he uses many things just to make them understand about their job profile.
6. Brainstorming. This is such a creative method to motivate and inspire employees to work for
the organisation. This also gives opportunity to the trainees to share their idea without any
hesitation.
7. Role playing. In this the trainers gives particular role to the particular employee so that they
can exactly measure the strength and weakness then assigned work to them accordingly.
8. Business game. It basically includes all the activities given by the trainer and performed by the
trainees during training session.
Meaning of Job satisfaction of employees
According to the view of Flick, (2011) job satisfaction and employees satisfaction is one
of the most effective feeling and motivation among the workforce by which they influence to
accomplish the target in excellent manner. Job satisfaction is a concept based on the premise that
the happiest t workers is also most productive workers and that to people happy in their work. In

a simple word it can be said that job satisfaction is one of the aspect which defines that employee
are happy with their work and existing working environment at the workplace. While any
organisation effectively full fill the needs and requirement of employees and delivers facilities ,
salary, wages, and working condition according to their need then they can positively motivate
and encourage.
In the opinion of Fiegen, (2010) job satisfaction is the result of various attitude the
employees holds toward his job. It is related to the feeling and the emotion aspects of individual
experience toward the job. It is the result of various attitude such as dynamic behaviour and
action potential While organisation provides effective wages, salary, working condition, facilities
and flexibility related to their working then they can positively encourage for higher performance
and their job satisfaction level can also increase.
Significance of training and development in an organisation
According to the view of Garner and Scott (2013) in an organisation, training and
development is one of the best practice which helps to company in enhancing its quality of
business performance. There is an impressive importance of the training and development in an
organisation by which employees have an opportunity to learn new skill, talent, ability and
working criteria. While any organisation organise training and development program for its
workforce then it will great opportunities for its employee to enhance their working skill, ability
and knowledge about the work. In the opinion of Kriz, Gummesson and Quazi (2013) training
and development assist to the company in improving quality of work in the business. While
company organises training and development program for its workforce then they can able to
gain effective knowledge, ability, idea and creative thoughts about the working. While
employees have creative idea, knowledge and ability about working then they can give their best
efforts to attain the objective. With help of training and development program in an organisation,
company can easily improve its working quality and performance. While employees attain
training and development program then they can able to acquire new skill and ability by which
business quality and service quality can automatically improve. While business quality and
performance has improved then it becomes easily for company to attain its objective. This serves
high quality of customer satisfaction and services in the market by which company overall image
can also improve. In the opinion of Kumar, (2014.) training and development can also help to the
organisation in addressing weakness of workforce. Most of the employees have weakness related

to their working skill, ability and knowledge. Thus, by help of training and development
program, company can easily assess the actual weakness among workforce.
Impact of training and development on the job satisfaction of employees
According to the view of Smith, (2015) training and development is the process under
which employees have opportunities to gain skill, ability, knowledge etc by which they can
enhance their quality of work and attain target of business unit within time period. In the
company, human resource required effective wages, salary, excellent working condition etc.
While these all thing are effectively delivered by company to its employees they can
automatically motivate for high quality of work. In the opinion of Baskerville and Wood-Harper,
(2016) with help of training and development, human resource can easily acquire new skill,
ability, talent and working criteria by which they can effectively carry out their working at the
workspace and attain the target within time period. This thing can assist in improving their
motivation and job satisfaction because while they work excellently then automatically company
promote them. With help of these practices, employees can also able to get higher responsibility
and growth opportunities because while employees effectively perform their task after attaining
training and development then company believes that they can attain higher task so form will
provide higher responsibility and growth opportunity. Thus, it can be said that with help of
training and development, job satisfaction of employees can enhance in an organisation. Training
and development can help to the employees in enhancing their existing knowledge, skill, talents
and performance. While employees learnt things, skill, ability and talent in effective manner they
can able to perform in excellent manner within an organisation. While they learnt everything in
excellent manner then they can give their best toward the organisation. Thus, it can be said that
training and development have direct relationship with job satisfaction level of employees in an
organisation. In the contradicting view Taylor, Bogdan and DeVault, (2015) stated that another
important advantage of training and development is consistent experience and background
knowledge among employees. A well structured and effective training and development program
ensures that employees have a consistent experience and background knowledge.
2.2 Critical review of the key literature for in the inclusion in the research proposal
According to the view of Baur and Haase, (2015) in an organisation training and
development can directly impact on the working of employees. With help of this program,
company can provides an opportunity to its workforce to learn new skill, ability and working

criteria. While any organisation organises the training and development program for its worker
than they can easily acquire new skill, ability and criteria of working. Its can be said that training
and development program helps in improving the quality and efficiency among worker. With
help of this program, productivity and efficiency level among workers can enhance. Hence, it
can be said that there is direct relationship between training and development and job satisfaction
level among employees.
3.1 Evaluation of the techniques for use with quantitative data in the research proposal
Quantitative approach is very significant aspect in the research methodology under which
information can collect and analyse with help of statistical test and tool. It is the systematic
empirical investigation of observable phenomena under which statistical, mathematical and
computational techniques can apply.
3.2 Evaluation of the techniques for use with qualitative data in the research proposal
Qualitative research technique is unstructured data collection method which have small
numbers of non representative case and non statistical data analysis. While this method
implements in the study then researcher is required to conduct observation, survay and interview.
LO 4
4.1 & 4.2 Selection of appropriate methodology in terms of research questions
Research methodology is one of the most important chapter in the research study which
helps in collection, analysing and interpreting information. There are several kinds of methods in
the research methodology which helps to scholar in attaining the objective and find out the best
solution. In this present study, the major aim is to analyse impact of training and development
on the job satisfaction of employees in the Jumeirah Open Beach hotel. Thus, for attaining this
objective, scholar has used various methods which are as follows- Research approach- Research approach is one of the method which help to investigator
in addressing actual objective and issue (Creswell, 2013). There are major two kinds of
the research approach that are inductive and deductive approach. In this present study,
scholar will apply deductive approach by which researcher can easily analyse the impact
of training and development on the job satisfaction of employees in the Jumeirah Open
Beach hotel. Research techniques- There are major two kinds of research technique that are
quantitative and qualitative (Daniel and Sam, 2011). In the present study, scholar will

apply qualitative research technique for investigate the impact of training and
development on the job satisfaction level of employees. Research philosophies- Research philosophies is another one significant method in the
research methodology by which researcher can effectively focus on the issue and problem
of the study (Fiegen, 2010). There are major two kinds of the research philosophies that
are interpretivism and possitivims. In the present study, scholar will implement
possitivism research philosophies for analyse the impact of training and development on
the job satisfaction of employees in the Jhmeirah Open Beach hotel. Data analysis- Data analysis is another significant aspect by which researcher can
collect, interpret and analyse the information about the subject (Flick, 2011). In this
research study, researcher will use thematic data analysis under which it emphasizes
pinpointing, examining and recording patterns within the data. It is most common form of
the analysis in the qualitative research (Research Methodology. 2015). Data collection- Data collection is another significant method in the research
methodology by which scholar can collect information about the subject. In this process,
scholar can collect information from two sources such as primary and secondary data
collection (Garner and Scott, 2013). While researcher collects information from survey,
questionnaire, interview etc ten it is known as the primary data collection. On the other
hand while researcher will collect information from books, journals, articles, etc then it is
known as secondary data collection. In this study, scholar will apply primary data
collection under which researcher organises survey of 20 employees of the Jhmeirah
Open Beach hotel.
 Sampling- In this present study, scholar will select 20 employees of the Jhmeirah Open
Beach hotel and collect the information about training and development from them.
4.3 Justification of the methodology selected in terms of research question
In this study, researcher will apply deductive approach qualitative research technique
possitivism research philosophies and thematic analysis. As researcher have selected qualitative
method to investigate the information about the training and development on the job satisfaction
on the employees of Jhmeirah Open Beach hotel. Thus, researcher has applied thematic data
analysis under which information can represent in the form of graph, charts and tables.

LO 5
5.1 &5.2 Summarize the findings using suitable methods
Theme 1:Many years employees are working in the Jumeirah Open Beach hotel
From how many years you are working in the Jumeirah Open
Beach hotel Frequency
Less than I year 3
From two year 5
3 to 4 year 7
5 year above 5
Theme 2:Employees understand the meaning and concept about the training and development
programs
Do you understand the meaning and concept about the training and
development programs? Frequency
Yes 18
No 2
Theme 3: Training and development programs positively affect the performance of employees
Do you agree that training and development programs positively affect the
performance of employees? Frequency
Strongly agree 7
Agree 8
Disagree 3
Strongly disagree 2