Report on Human Resources Training and Development at Comfort Delgro

This report provides a comprehensive analysis of the human resources training and development needs of Comfort Delgro Corporation Limited, a taxi company. The report begins with an introduction highlighting the significance of training and development within organizations, emphasizing its role in employee motivation and increased productivity. It then delves into the business goals of Comfort Delgro, particularly in the context of the growing digital landscape and the company's aim to leverage technology for enhanced service delivery and global expansion. An analysis of organizational training needs follows, focusing on the adaptation of advanced technology, including GPS mapping and safety features, and the importance of providing adequate information to customers. The report further examines functional analysis, emphasizing the need for training programs related to technology usage and customer service. Individual training needs are also assessed, with a focus on skills such as communication, problem-solving, and the use of e-learning assessments. The report concludes by identifying the intended outcomes of the training program, including enhanced organizational skills, integrity, and improved communication, ultimately aiming to equip employees with the necessary skills to meet the company's strategic objectives and adapt to future changes in the industry. The report references various academic sources to support its analysis and recommendations.

Running head: HUMAN RESOURCES
Human resources
Name of the student
Name of the university
Author note

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Table of Contents
Introduction................................................................................................................................2
Business Goals...........................................................................................................................2
Analysis of the Organizational Training Needs.........................................................................3
Functional Analysis....................................................................................................................3
Individual Training Needs Analysis...........................................................................................4
Identification of Intended Outcome...........................................................................................5
Conclusion:................................................................................................................................6
References:.................................................................................................................................7

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Introduction
One of the most important aspects of every organization is training and development.
Imparting proper training leads to gradual development. The training is an essential part of all
organizations. Many organizations intend to neglect the training process. It should however
be taken into account that the proper leads to the development of a company as the employees
are able to get motivation and proper information which leads them to increase their
production. The report consists of the importance of training in the Comfort Delgro
Corporation Limited which is a taxi company. Towards the end of the report the learning
outcome of the training has been analyzed (Comfortdelgro.com.sg, 2017).
1. Business Goals
The gradual rise of online sectors has been witnessed by the entire world in the past
few years. There has been a huge demand of the digital platform. The consumers find it
convenient to avail the service through online apps. The business goals include the process
of making money from the things that are not utilized in a proper manner (Goetsch &
Davis, 2014). The main aim of the Comfort transportation Pte limited is to make the
technology a successful means of providing their service. Their primary goal is to make the
maximum amount of profit through the new advent of the technologies. The business goal
includes the take the business to a global level. The biggest challenge faced by the
company is the competition that is prevalent in the market. Other similar companies like
Ola; Uber has given tough competition to the company. It has raised a bar for Comfort
Delgro. The major goal of the company is to provide efficient service in order to improve the
reputation of the company. This can be done through hiring efficient and experienced
marketing professionals in order to cope up with the existing competitive market (Ford,
2014).

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2. Analysis of the Organizational Training Needs
The use of advanced technology is an aspect that can be encouraged in order to
capture the global market. The use of technology has been witnessed globally. It is essentially
important for the Comfort Delgro to adapt the system of advanced technology. The use of
online cabs requires a lot of learning. It requires training (Tahir, et al., 2014). The facility of
the GPS mapping that are there on the phone should be well acquainted by all the customers.
The uses of the GPS should be well known to the drivers as well as the passengers. All
women should be well trained about the alarm buttons that is designed for the security of
women. The company have increased a number of fleet so that in times of heavy demand of
the cars. The comfort Delgro is having low priced compared to other companies. This makes
the car stand in an advantageous position (Dhar, 2015).
Based on the findings this can be suggested that the there has been a need of the
supply of an adequate information on the mobile app to the customers. The information
should be provided to the customers so that they do not hesitate to use the service of the
company. The extra facility provided by the company includes the alarm buttons that is
placed in the cars which is an advantage for the customers. The report includes the efforts
taken by the company to ensure the training is in line with the strategy objectives formed by
the company. By doing a detailed analysis it was found that the company follows a
systematic and structural pattern.
3. Functional Analysis
The task analysis is in relation to an organization that helps the company to add the
profit. The Comfort Delgro Ltd needs to take efforts to design certain training programs for
certain drivers that are necessary in the fields of technology. This industry completely deals
with the technology and therefore it is important for the company to train all the drivers to

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face the technology like the use of smart phones and to receive the orders through mobile
apps. The training must include the lending of proper behavior of the drivers. They should
care about the requirement of the passenger that would help in building a great brand for the
company (Phillips & Phillips, 2016). On the account of being found that the environment is
deterministic apart from the actions of other agents then it can be said that the environment is
strategic. Exploring the literature can help to a great extent in understanding the processes.
The pattern should be noticed and effort should be made to resolve the issue that can help in
saving the time and money of the company (Zeidler, 2013). Proper reasoning should be
made use of by the company that would be valuable to the employer. A standard solution can
be provided for a specific problem but deciding on the appropriate solution requires a great
amount of real thinking. Brainstorming can also be made use of in order to find the solution
and it is generally accompanied by creativity along with that of team building. Another area
that is important revolves around staying focused. (Pollock, Wick & Jefferson, 2015).
Cognitive skill in relation to observation means that things should be noticed and paid great
amount of attention in order to learn essential skills.
Therefore the result of the functional analysis suggests the way of evaluating the
design which is interlinked with the specific company. It can be stated that it helps in
recognizing the alternative pattern that can lead in increasing the ability of an organization
and rectify the shortcomings of the organization. It helps in developing the operational goals
and it proves to be a necessary asset which aims at enhancing the effectiveness in relation to
the social system.
4. Individual Training Needs Analysis
The meetings of the supervisions and the heads will help in highlighting the additional
skills that should be taught to the employees so that the company can prosper. Technology is

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constantly evolving in the modern era and it has become an important necessity is to know
about all the essential aspects of GPS system so that the drivers do not face any problem
while being on the road. Comfort Delgro works with the help of a network of employees and
adequate communication etiquettes is integral for successfully carrying out the job. The
drivers should be well aware how to overcome a problematic situation (Clark & Mayer,
2016)
E-Learning assessment can be of great help in identifying what the employees know
as against that they need to know. They can help in identifying the performance gap on the
individual level. The E-learning includes the training regarding the basic education about the
operation of the smart phones and internet. The internet access is majorly required in such
case (Agarwal, et al., 2017).
5. Identification of Intended Outcome
Learning the organizational skills that is important for the growth of the organization
should be the outcome of the Training and Development programme of the Comfort Delgro.
Integrity is an important organizational asset and it should be imbibed in the minds of the
workers of the organization. Perfect co-ordination in relation to the different departments is
important for this kind of car services and the communicative abilities should be taught to the
workers of Comfort Delgro. After completing the course, the participants will be capable of
identifying the skills that are transferable from that of teaching to that of learning. The
problems can be analysed and solutions can be provided that will enable effective
presentation of input. A constructive feedback can be delivered to the trainees. The training
materials can be evaluated for the trainees belonging to different experiential level. The
training along with that of learning needs analysis can help in understanding how technology
can be used in order to improve the working experience. With the help of the organisational

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training needs analysis, task analysis and individual learning needs he strategies and goals of
the organization would be clearly revealed to the employees. It highlights why a training
program is perceived as the solution to that of a business problem. It will clearly reveal
whether any software or equipment will be required in the business that will help in the
growth of the business. It helps in providing crucial insight regarding the direction in relation
to training and identifying the kind of training that will be of benefit for the organization. It
helps the employees in preparing for the changes in the future and providing them with
suitable time so that they can be equipped with the skills and abilities. The financial resources
can be allocated wisely with the help of training. The Training and Development will help in
teaching the employees to be flexible and motivated.
Conclusion:
Technology is such a thin that has become a growing necessity in the market. The
business follows the practice of using internet in today`s world. In order to make profit in the
competitive market it is important for the company to maintain the structure of following the
advanced form of technology. The technology along with proper service will take the
company to a good position and will mark a good reputation of the company. Therefore the
company should follow such policies and strategies.

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References:
Agarwal, A. K., Dhar, A., Gautam, A., & Pandey, A. (Eds.). (2017). Locomotives and Rail
Road Transportation: Technology, Challenges and Prospects. Springer.
Clark, R. C., & Mayer, R. E. (2016). E-learning and the science of instruction: Proven
guidelines for consumers and designers of multimedia learning. John Wiley & Sons.
Comfortdelgro.com.sg. (2017). ComfortDelGro Corporation Limited. Comfortdelgro.com.sg.
Dhar, R. L. (2015). Service quality and the training of employees: The mediating role of
organizational commitment. Tourism Management, 46, 419-430.
Ford, J. K. (2014). Improving training effectiveness in work organizations. Psychology Press.
Goetsch, D. L., & Davis, S. B. (2014). Quality management for organizational excellence.
Upper Saddle River, NJ: pearson.
Hastings, N. B., & Bauman, J. A. (2017). Best Practices and Current Research in
Organizational Training and Performance: An AECT Division of Organizational
Training and Performance Special Issue of Tech Trends. TechTrends, 61(1), 2-3.
Morley, M. J., Slavic, A., Poór, J., & Berber, N. (2016). Training practices and organisational
performance: A comparative analysis of domestic and international market oriented
Organisations in Central & Eastern Europe. Journal of East European Management
Studies, 21(4), 406-432.
Phillips, J. J., & Phillips, P. P. (2016). Handbook of training evaluation and measurement
methods. Routledge.

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Pollock, R. V., Wick, C. W., & Jefferson, A. (2015). The six disciplines of breakthrough
learning: How to turn training and development into business results. John Wiley &
Sons.
Singh, M. (2017). Transportation: Mobility, Accessibility, and Connectivity. In 50 years of
urban planning in singapore (pp. 127-151).
Tahir, N., Yousafzai, I. K., Jan, S., & Hashim, M. (2014). The Impact of Training and
Development on Employees Performance and Productivity A case study of United
Bank Limited Peshawar City, KPK, Pakistan. International Journal of Academic
Research in Business and Social Sciences, 4(4), 86.
Zeidler, E. (2013). Nonlinear functional analysis and its applications: III: variational
methods and optimization. Springer Science & Business Media.
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