Assessing Training's Impact on Work Performance: The Chapel's Case

This research project, focusing on The Chapel, investigates the impact of training and development on employee work performance. The project begins with a research proposal outlining the study's background, aims, objectives, and methodology, including a descriptive research design, qualitative data analysis using thematic analysis, and data collection via questionnaires. The study then presents the findings, analyzing the impact of training on employee skills, productivity, and job satisfaction, based on survey responses from employees. The analysis reveals that training significantly enhances employee skills and performance. The project concludes with an evaluation of the investigation, recommendations for further consideration, and references, highlighting the importance of training and development in improving employee performance and contributing to the success of the business.

RESEARCH PROJECT
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Table of Contents
TASK 1 RESEARCH PROPOSAL.................................................................................................3
Introduction..................................................................................................................................3
Title..............................................................................................................................................3
Background of the study..............................................................................................................3
Rationale of the study..................................................................................................................3
Aims and objectives of the research............................................................................................4
Design and methodology.............................................................................................................4
Plan for implementation...............................................................................................................5
Conclusion...................................................................................................................................6
TASK 2 RESEARCH PROJECT....................................................................................................6
Effective use of resources to the research questions....................................................................6
Undertaking the proposed research..............................................................................................7
Evidence of recording and data collection...................................................................................8
Interpretation and analysis of the outcomes..............................................................................11
Evidence of evaluation of the investigation...............................................................................13
Recommending and justifying for further consideration...........................................................13
Conclusion.................................................................................................................................13
REFERENCES..............................................................................................................................14
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TASK 1 RESEARCH PROPOSAL
Introduction
Research is considered as the way in which suitable information is attained by the
researcher on subject matter within the research. In the present era which is highly competitive
role of investigation is highly significant. Such is because of the reasons that alteration within the
customer demand exert pressure on the business towards attaining the knowledge regarding the
target market with greater effectiveness (Lara and Lucas 2010). Therefore through this the firm
can select suitable strategy that can increase the sales and profitability to a greater extent.
Title
To assess the impact of training and development on performance at work: A case on The
Chapel.
Background of the study
The role of training and development is considered effective practice that act as an aid for
the manager of the business in bringing improvement in the employee's skills to a significant
level. There is presence of huge requirement for training and development of the personnel as it
helps in increasing their performance in relation with the job. Through providing facilities
relating with training employees can perform in best manner. This leads to attainment of the
targets of firm with effectiveness (Gretzel, Christuo and Sigala, 2012). There is effective role of
training and development in delegation of several type of job to the personnel. The trained and
qualified personnel demonstrates appropriate behavior in front of customers that increases their
level of satisfaction.
Rationale of the study
The major issue that is attached with proposed investigation is associated with
enhancement in employee retention. This leads to enhancement in the significance of training
and development for the firms. By the means of enhancement within competition there is
increase in importance for beauty salon to provide quality services to the customers. Such can be
provided in case it has team of employees who have greater experience and possess skills and
knowledge in relation to performance of job (Colliander and Dahlen, 2011). Such can be
improved through training and development. The present report will highlight the significance of
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training and development towards increasing the work performance of the personnel with
effectiveness.
Aims and objectives of the research
The aim of the present investigation is: To assess the impact of training and development on
performance at work: A case on The Chapel.
Objectives
 To assess training and development concept as well as its importance
 To identify the tools of training and development
 To examine the factors that can influence training and development in beauty care
industry
 To investigate the influence of training and development on performance at work
Design and methodology
This has been determined that in order to attain success of any research there is greater
dependency on the kind of tool and methodologies that are being utilized by the investigator.
Such is because of the fact that inadequate selection in relation to suitable tool can lead to
affecting the outcomes. This can turn the efforts of investigator into waste (Reynolds and et. al.,
2014).
Research design: There is presence of several kind of research design which includes descriptive,
experimental, correlation as well as semi-experminetal etc. In the proposed investigation on
training and development of employees at beauty care centre descriptive research design would
be applied (Flick, 2015).
Research type: This would reflect several ways of performing the investigation. There is greater
importance for the researcher to increase knowledge in relation to kind of suitable investigation.
Such is due to the reason that through this investigator is able to take appropriate decisions
regarding the tactic which is required to be used and purpose of conducting the investigation.
The proposed investigation is qualitative in nature (Ireland, Webb and Coombs, 2005).
Analysis of data: It is considered as the practice that act as an aid for the people in collecting the
information through several sources and making its interpretation in an effective manner. In
present investigation technique of thematic analysis will be applied. Moreover varied themes
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would be devised based upon the responses gained through asking the question from employees
at beauty salon (Sobh and Perry, 2006).
Collection of data: This is comprised of two methods through the assistance of which data can be
gathered in relation with study provided. This is comprised of primary and secondary data. With
the present investigation both the tool would be utilized. For this questionnaire would be
developed by investigator (Weischedel, Matear and Deans, 2005).
Sampling: Sample is referred to as small part that is comprised of characteristics of entire
population. In the present investigation the size of sample is 50 personnel. Further method of
sampling is probability. In this simple random sampling will be employed.
Plan for implementation
Activity 1st
Month
2nd
Month
3rd
Month
4th
Month
5th
Month
6th
Mont
h
To prepare the plan with
respect to the given study
To write the introduction of
the study
To frame research objective
To perform the review of
research
To draft methodology for the
research
To collect the data for the
given study
To analyze the data
Conclusions and
recommendation
Reviewing the whole report
Finally submitting the report
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to tutor
Conclusion
It can be concluded that training and development is considered as crucial task that helps
in improving employee performance and thus raise their productivity in market. Further, it also
helps in encouraging workers to improve their performance and thus work with full zeal and
enthusiasm so that desired task could be accomplished.
TASK 2 RESEARCH PROJECT
Effective use of resources to the research questions
Concept of training and development and its importance
As per the view of (Gagne, 2014) training and development is considered as the crucial
aspect that helps in improving the performance of individual at work and thus motivate
employees to achieve their desired task. Thus, it helps them to work hard towards set goals and
raise their performance which helps in improving business success. However, training and
development is significant for workers as it helps them to raise their standard as well as
performance of firm could be improved. Main significant of organizing training and
development aspect results in raising the standards of personnel so that they could accomplish
the set targets and improve their skills and competencies as well. HR department of business also
assesses that training and development is crucial concept and thus it helps them to improve
individual performance which helps in raising their performance and overcoming their
weaknesses so that set goals could be attained.
Tools of training and development
(Karodia and Rehman, 2014) stated that there are different tools and methods used by
business in regard to adopt training and development program of individuals. Thus, it helps in
encouraging workers that helps them to raise their standards and performance at work. Through
using training sessions which is considered as crucial task helps in improving the training and
development program so that best results could be attained. Further, another tool used for
encouraging training and development within organization is workshop training so that
individual could raise their performance and thus improve desired outcomes. Such methods are
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considered as crucial which helps in improving training and development of workers and thus
improve their performance so that set results could be attained. Furthermore, another method that
is being used in relation to enhance training and development program is apprenticeship learning
which helps in educating individual and improve their practical skills and learning so that best
information could be obtained in order to enhance sales and profitability (Lăzăroiu, 2015).
Factors that can influence training and development in beauty care industry
(Khan and et. al., 2015) evaluated that there are different factors that influence training
and development session within beauty care industry so that employees working in such industry
could be trained in terms of raising their performance (Pinder, 2014). However, it is essential to
top management of firm to identify the training needs of workers and thus influence their
working culture so that best opportunities could be attained in regard to enhance business
functions. It also helps in improving skills and abilities of personnel so that they could render
best knowledge to customers. Also, training and development influences employees to work hard
in terms of maintaining the performance of workers and thus execute the operations in market
(Lau and Roopnarain, 2014).
Undertaking the proposed research
In order to carry out the investigation on the topic that is assessing the impact of training
and development on the performance of the employee in The Chapel mixed methods are being
employed. Mixed methods are regarded as the kind of data wherein the collection of the
information is being carried out through primary and secondary tool. Through use of provided
tool the set targets are attained by the researcher with effectiveness (Flick, 2015).
Research strategy
It reflects the tactics that are utilized by the researcher for the sake of carrying out the
investigation with effectiveness. In the present investigation the objective is to collect primary
information for provided investigation. Further structured questionnaire has been devised that
has combination of both open and close ended questions. Through the assistance of provided
questionnaire the framed research questions for investigation would be answered with
effectiveness (Ireland, Webb and Coombs, 2005). In the same way support is taken through
secondary sources in which data is gathered through the assistance of approach that includes
published articles, books as well as online articles.
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Research instrument
Qualitative data: For the sake of gathering the qualitative information, the method of
questionnaire has been utilized. Under this through assistance of provided tool questions in
relation to significance of training and development would be answered by the employees of The
Chapel. Therefore it is by the way suitable conclusion can be drawn in the present investigation
(Sobh and Perry, 2006).
Research ethics
In the present investigation ethical norms have been taken so that research objectives can be
attained in an effective manner. It has been determined that ethical practices are being taken into
account which includes confidentiality of the data that is being gathered from the respondents.
Privacy of the information is maintained when carrying out the present investigation. In addition
to this citation of the work has been done. In the present investigation work of other author has
been taken into account (Weischedel, Matear and Deans, 2005). In this relation proper citation of
work is done. Along with this none of the content is being copied and pasted as it is rather
rephrasing is being done.
Research limitation
There is presence of several limitations in relation to present investigation. This can be related
with time constraints. As present report needs to be done within specified time thus there are
certain information which are missed out (Gagne, 2014).
Evidence of recording and data collection
QUESTIONNAIRE
Name:
Age:
Gender:
1. From how long you have been carrying out performance within The Chapel?
 Less than one year
 1-2 years
 3-5 years
 More than five year
2. Do you think firm organize training and development for the personnel?
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 Strongly agree
 Agree
 Neither agree nor disagree
 Disagree
 Strongly disagree
3. From amongst the following which tool can be applied by The Chapel for training of
employees?
 On the job methods
 Off the job techniques
4. What is your level of agreement with the view that training assist in increasing the skills of
personnel?
 Strongly agree
 Agree
 Neither agree nor disagree
 Disagree
 Strongly disagree
5. Do you think with training productivity as well as performance of employees is increased?
 Strongly agree
 Agree
 Neither agree nor disagree
 Disagree
 Strongly disagree
6. Are you satisfied with training programme devised by The Chapel?
 Yes
 No
7. Suggest the methods of training which can be employed by The Chapel for enhancing business
productivity?
______________________________________________________________________________
____________________________________________________________________________
Theme 1: 3-5 years long carrying out the performance
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Responses Frequency Percentage
Less than one year 7 14%
1-2 years 10 20%
3-5 years 20 40%
More than five year 13 26%
Theme 2: Firm organize training and development for the personnel
Responses Frequency Percentage
Strongly agree 19 38%
Agree 14 28%
Neither agree nor disagree 7 14%
Disagree 6 12%
Strongly disagree 4 8%
Theme 3: On the job training is regarded as tool can be applied by The Chapel for training
of employees
Responses Frequency Percentage
On the job methods 27 54%
Off the job techniques 23 46%
Theme 4: Training assists in increasing the skills of personnel
Responses Frequency Percentage
Strongly agree 17 34%
Agree 13 26%
Neither agree nor disagree 10 20%
Disagree 7 14%
Strongly disagree 3 6%
Theme 5: Training productivity as well as performance of employees is increased
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Reponses Frequency Percentage
Strongly agree 13 26%
Agree 15 30%
Neither agree nor disagree 10 20%
Disagree 5 10%
Strongly disagree 17 34%
Theme 6: Satisfied with the training programme developed by The Capel
Reponses Frequency Percentage
Strongly agree 20 40%
Agree 15 30%
Neither agree nor disagree 5 10%
Disagree 6 12%
Strongly disagree 4 8%
Interpretation and analysis of the outcomes
Theme 1: 3-5 years long carrying out the performance
From the analysis of the responses that have been gained from the survey of the employees
of The Chapel it has been gained that majority of the respondents’ replies that they are associated
with firm from 3- 5 years. This implies that they possess greater amount of experience which is
effective in offering training to the personnel to a greater extent. In contrast to this there were
certain personnel who reply that they are associated with organization from less than an year.
This reflects lesser experience that is being possessed by them.
Theme 2: Firm organize training and development for the personnel
When the employees of The Chapel were asked regarding whether or the business organize
training and development for the personnel, it has been examined that 19 respondents strongly
agrees with the view, 14 employees agree. Further 7 respondents were neutral that implies that
they neither agrees nor disagrees with the statement. On the other hand 6 employees disagree and
4 respondents strongly disagree with the view. From the analysis it can be interpreted that
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majority of the respondents strongly agrees with the statement that firm organize training and
development for employees. With such the employees are offered with opportunity to enhance
their skills.
Theme 3: On the job training is regarded as tool can be applied by The Chapel for training
of employees
By means of analysis of the responses gained through survey of the employees of The
Chapel it has been examined that majority of the respondents believes that off the job training
method is being applied by the firm. As the firm is beauty salon thus there is greater requirement
that work related task are taught when the personnel is at job. This act as an aid for the business
in making the employees learn in an effective manner.
Theme 4: Training assists in increasing the skills of personnel
When the employees of The Chapel were asked regarding whether or not training assist in
enhancing the skills, it has been examined that 17 respondents strongly agrees with the view, 13
employees agree. Further 10 respondents were neutral that implies that they neither agrees nor
disagrees with the statement. On the other hand 7 employees disagree and 3 respondents strongly
disagree with the view. From the analysis it can be interpreted that majority of the respondents
strongly agrees with the view that training assist in bringing improvement in the skills of the
employees. By the means of training employees are able to perform in best manner and they are
able to implement appropriate technique related with beauty care.
Theme 5: Training productivity as well as performance of employees is increased
When the employees of The Chapel were asked regarding whether or not with training the
productivity and performance of employees is increased, it has been examined that 13
respondents strongly agrees with the view, 15 employees agree. Further 10 respondents were
neutral that implies that they neither agrees nor disagrees with the statement. On the other hand 5
employees disagree and 17 respondents strongly disagree with the view. From the analysis it can
be interpreted that majority of the respondents agrees with the statement that training has
effective role in enhancing the productivity and performance of the personnel to a greater extent.
By means of training employees can perform in best manner and they can put in their skills to
attain the aims and objectives of the organization.
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