Analyzing Training's Importance: Hilton Hotel Staff Satisfaction Study

This research project investigates the critical role of training in enhancing staff satisfaction and performance, focusing on the Hilton Hotel London. The study begins with an introduction outlining the background, aims, and objectives, which include analyzing the importance of training, evaluating its impact on staff, identifying challenges, and providing improvement recommendations. The literature review synthesizes existing research on training's influence on skills development, employee satisfaction, productivity, and the reduction of employee turnover. The methodology section details the qualitative research approach, inductive reasoning, and interpretivism philosophy employed to gather and analyze data. The results and discussion chapter presents findings on the benefits of training, such as improved skills and enhanced employee confidence, while also addressing challenges like language barriers and lack of engagement. Finally, the conclusion summarizes the key findings and offers recommendations for aligning training with organizational goals, delivering consistent programs, and managing change to foster a culture of continuous learning and improvement, ultimately leading to higher job satisfaction and performance within the Hilton Hotel.

Research projects

ABSTRACT
This study has helped researcher in analysing the importance of training and its influence
on staff satisfaction and performance. This study has also evaluated that, training has major
influence on the employees as it helps in strengthening the skills of each employees which are
needed to be improved. This study has also helped in identifying the challenges faced by the
company at the time of training. It is mainly due to cultural differences, different generation and
different mindset, lack of engagement from employees, language barrier and globally dispersed
employees. This study has determined that, alignment of organizations goals, delivering
consistent training, dealing with the change and conflict management and weaving into
company's culture are effective recommendation to impart effective training to employees and
leads to higher job satisfaction and performance.

TABLE OF CONTENTS
ABSTRACT.....................................................................................................................................2
Topic: “To analyse the importance of training and its influence on staff satisfaction and
performance. A study on Hilton Hotel London.”............................................................................1
CHAPTER 1: INTRODUCTION....................................................................................................1
Background.................................................................................................................................1
Aim and Objectives.....................................................................................................................1
CHAPTER 2: LITERATURE REVIEW.........................................................................................2
CHAPTER 3: RESEARCH METHODOLOGY.............................................................................4
CHAPTER 4: RESULTS DISCUSSION........................................................................................6
CHAPTER 5: CONCLUSION AND RECOMMENDATION.....................................................15
REFERENCES..............................................................................................................................16
APPENDIX....................................................................................................................................18

Topic: “To analyse the importance of training and its influence on staff satisfaction and
performance. A study on Hilton Hotel London.”
CHAPTER 1: INTRODUCTION
Background
Training is considered to be one of the effective measure which helps in individual in
developing skills that is very crucial for improving capacity, capability, performance and
productivity in order to meet specific useful competencies (Rodriguez and Walters, 2017). Hilton
hotel and resort is considered to be one of the multinational leisure hospitality company which
was founded in the year 1919 by Conrad Hilton. It tends to provide various effective hospitality
services to the customers across the globe. It mainly deals in various hotels and resorts
worldwide. This company is headquartered in Tysons Corner, Virginia. The portfolio of Hilton
hotel and resort mainly consists of 5,757 properties which includes rooms of around 923,110
rooms in across 113 countries as of 31st March 2019.
Aim and Objectives
Aim
“To analyse the importance of training and its influence on staff satisfaction and
performance. A study on Hilton Hotel London.”
Research objectives
 To analyse the importance of training.
 To critically evaluate how training influence on staff satisfaction and performance.
 To identify the challenges faced by the company at the time of training and how it
influences individual performance.
 To provide effective recommendation strategy to improve training in the organization.
Research questions
 What is the importance of training?
 How training influence on staff satisfaction and performance?
 What are the challenges faced by the company at the time of training and how it
influences individual performance?
1

 What are effective recommendation strategy to improve training in the organization?
Rationale
The main reason of carrying out this study is because it is considered to be as a current
issue. The main issue of the research is that, training tends to influence the performance and staff
satisfaction of employees. Training is considered to be a current issue because it leads to
excessive training cost, ineffective training programs, lack of support from the management, lack
of interest from the employees, etc. This research can be effectively light on through thematic
analysis which helps in gaining better insight in the subject matter and also attain aim and
objectives of the research by gaining newer set of information.
CHAPTER 2: LITERATURE REVIEW
Literature review helps in effectively evaluating the gaps on the particular area of study.
This is very useful in gaining insights of the various scholars in order to reach valid conclusion.
To analyse the importance of training.
Campbell and et.al., (2019) sought to analyse the fact that, Training is considered to be an
effective measure as it helps in strengthening the skills of each employees which are needed to
be improved. Training is referred to as the prime opportunity as it helps in effectively expanding
the knowledge base of all employees in order to perform higher level of task with utmost
accuracy, efficiency and productivity. Training is also useful in addressing weakness of the
employees by effectively provide training to employees in specific areas in order to create a
knowledgeable staff within the workforce. Training is important for adhering to high level of
quality standards and also results in increased innovation which in turn leads to higher
operational goals, efficiency and standards. Hafeez and Akbar, (2015) argued that, training
results in lower productivity of work because of long training sessions which in turn mainly
results in delay in completion of the project.
Asfaw, Argaw and Bayissa, (2015) evaluated that, Training helps in reducing employee
turnover and is also very useful in enhancing the reputation of the company. It helps employees
to perform higher level of work in order to perform task with utmost accuracy and efficiency.
Sitzmann and Weinhardt, (2018) said that, training is considered to be one of the effective
measure which helps in individual in developing skills that is very crucial for improving
capacity, capability, performance and productivity in order to meet specific useful competencies.
2

Structured training and development helps in high employee job satisfaction which in turn helps
in effectively creating supporting workplace and also results in higher level of satisfaction
among employees.
To critically evaluate how training influence on staff satisfaction and performance.
Dhar, (2015) sought to analyse the fact that, training tends to give better understanding on
the roles and responsibilities of the employees which in turn helps in building confidence of the
staff to perform specific task. Training to employees within their specific standards helps in
effectively changing the standards of the industry. This in turn helps company to hold a
competitive position within the specific industry. Giving proper training to the employees of the
organization in turn helps in building specific knowledge and skills on the subject matter.
Giving training to employees in their specific job interest results in overall development and
performance at work. Training results in higher employee confidence, lower absenteeism, higher
productivity at work tends to result in higher operational performance and high staff satisfaction.
Memon, Salleh and Baharom, (2016) argued that, training at workplace hampers the
performance by meeting deadlines. Employees in the organization deny undergoing training
process and disagree to learn which in turn affects the operations and performance at the
workplace.
Hanaysha, (2016) evaluated that, training helps in building future manpower needs and
also helps in maintaining better relations at the work place. This leads to higher satisfaction
among employees and leads to higher productivity. Training is also useful in effectively reducing
the accidents at workplace and it also helps in high economical use of resources. Cloutier and
et.al., (2015) said that, training helps in heightening the morale of the employees with reduced
supervision. Continuous training sessions in the organization helps staff members to perform
high level task without any supervision. This in turn results in high employee satisfaction and
performance at the workplace. Consistent training to employees helps staff to build their skills
and knowledge on a continuous and regular basis. Training to employees in the organization is
provided according to their specific job role leads to higher operational performance and
productivity for the business.
To identify the challenges faced by the company at the time of training and how it influences
individual performance.
3

Weber, (2015) sought to analyse the fact that, when company is globally dispersed it
makes it very difficult for the management to provide consistent training to the employees.
Language barrier is considered to be one of the major challenge which in turn act as a gap to
carry out specific research project. Lack of engagement from employees which mainly leads to
passive learning, poor knowledge retention and lack of commitment tends to contribute as a
major challenge at the time of training and development. Another major challenge associated
with the training is that it leads to higher cost to the company.
Rodriguez and Walters, (2017) argued that, cultural differences also act as a major
challenge by the company at the time of imparting training sessions. This in turn hampers the
performance and productivity of the employees within the work place. Hectic schedule of the
employees and different learning habits in turn affects the operations of the business. Memon,
Salleh and Baharom, (2016) evaluated that, different generation and different mindset of people
working in the same organization tend to affect the efficiency of the business which in turn
affects the staff performance and productivity. Different learning habits is considered to be one
of the major challenge which in turn affects their learning experience. This in turn affects the
efficiency and performance of the business. Lack of support from the management tend to act as
a major challenge for the business which in turn leads to lower operational performance and
productivity.
CHAPTER 3: RESEARCH METHODOLOGY
Research methodology is considered to be a systematic strategy which helps in
effectively gaining new information by bridging the gap of knowledge on the subject matter
(Kumar, 2019). This study helps in evaluating the overall reliability and validity of the study.
Research methods: This is considered to be an effective strategy which in turn helps in
collecting set of data in order to create better understanding on the research topic. This is
categorized into quantitative and qualitative research methods (Bresler and Stake, 2017).
Qualitative method is useful in gathering valid information through behaviour, lived experience
of an individual. This helps researcher in gaining better understanding on complex concepts,
cultural phenomenon and social interactions (Research Methods: What are research methods?,
2019). Quantitative research method is useful in gathering numerical data which in turn helps in
4

gathering systematic data which can be measured with the help of statistical analysis. This in turn
helps in uncovering various set of patterns.
The researcher of this study chose qualitative research methods in order to analyse the
importance of training and its influence on staff satisfaction and performance.
Research approach: This is considered to be a plan which helps in setting broad
assumptions for better reasoning of the data. This is categorized into deductive and inductive
approach (Fletcher, 2017). Deductive approach is useful in exploring the known theory which
tends to provide results on the basis of logic with proper reasoning and in turn leads to
development of hypothesis. Inductive approach is very useful in predicting and forecasting the
specific subject matter which in turn helps in reaching specific conclusion.
The researcher of this study chose inductive approach which helps in analysing the
importance of training.
Research philosophy: This is considered to be a belief which states the way according to
which research should be carried out. This is categorized into positivism and interpretivism
approach. Positivism approach mainly adheres to the factual knowledge which is mainly gained
through observation (Mackey and Gass, 2015). Interpretivism approach is useful in effectively
interpreting the various elements of the study by effectively integrating human interest into the
study.
The researcher of this study chose interpretivism approach which helps in evaluating how
training influence on staff satisfaction and performance.
Research onion: This is considered to be an effective method which is very useful ion
planning out how the particular research will be carried out. This is categorized into ontology,
epistemology and axiology (Fletcher, 2017). Ontology approach is useful in making researcher
aware about the reality of the nature. Epistemology is based on effectively addressing the facts
and in turn also helps in defining the acceptable knowledge through rigorous testing. Axiology
is useful in learning valuable opinions which in turn influence the analysis of the research.
Research data collection: This is referred to as an effective measure which helps in
gathering new and relevant information which helps in attaining aim and objectives of the
research study. This is categorized into primary and secondary method (Bresler and Stake,
2017). Primary data collection is mainly associated with the collection of new information from
various first hand sources such as interviews, poll, Delphi technique, experiments, observation,
5

investigation, etc. Secondary data collection is useful for further investigation on the data already
collected by the researcher. The various sources of data collection incudes newspaper, transcript,
manuals, journals, minute books, blogs, articles, magazines, books, etc.
The researcher of this study chose both primary and secondary source of data collection
which helps in identifying the challenges faced by the company at the time of training and how it
influences individual performance and also helps in evaluating effective recommendation
strategy to improve training in the organization.
Research sample size: This is an effective process which is very useful in
predetermining various number of observance which are selected from the large number of
population. This is categorized into probabilistic and non- probabilistic method (Flick, 2015).
Random sampling is a probabilistic method where all the individuals from the population are
randomly selected and each individual has equal probability of getting selected in a sample size.
The researcher of this study chose random sampling method where 20 staff members of
Hilton Hotel London will be selected in order to analyse the importance of training and its
influence on staff satisfaction and performance.
Data analysis: This is an effective process of inspecting and cleansing the data collected
for strategic decision making (Silverman, 2016). This is categorized into SPSS analysis and
thematic analysis. Thematic analysis helps researcher to interpret the patterns of the data
collected to gain specific conclusion.
The researcher of this study chose qualitative research method where it focuses on
thematic analysis to interpret the importance of training and its influence on staff satisfaction and
performance.
CHAPTER 4: RESULTS DISCUSSION
Theme 1: Maximum number of staff members has been working for more than 15 years in
Hilton hotels and resort.
PARTICULARS NUMBER OF
RESPONDENTS
% OF RESPONDENTS
0 to 5 years 2 10%
5 to 10 years 4 20%
10 to 15 years 6 30%
6

More than 15 years 8 40%
TOTAL 20 100%
10.00%
20.00%
30.00%
40.00%
0 to 5 years
5 to 10 years
10 to 15 years
More than 15 years
Interpretation: From the above conducted research by 20 staff members of Hilton Hotel
London, out of which 40% sought to analyse the fact that, maximum number of staff members
are highly experienced and they have complete knowledge about the working of the
organization. These staff members have been working in this organization for around 15 years
where they know about the capabilities of the individual and provide each individual training to
achieve goals and objectives of the company.
Theme 2: Yes, maximum number of staff members know about the importance of training and
development in the organization.
PARTICULARS NUMBER OF
RESPONDENTS
% OF RESPONDENTS
Yes 11 55%
No 3 15%
Maybe 6 30%
7

TOTAL 20 100%
Interpretation: From the above conducted research by 20 staff members of Hilton Hotel
London, out of which 55% sought to analyse the fact that, training is considered to be the prime
opportunity as it helps in effectively expanding the knowledge base of all employees in order to
perform higher level of task. 30% participants were not sure but established their views that,
training results in higher employee confidence, lower absenteeism, high staff satisfaction and
higher productivity at work.
Theme 3: Highly agreed, training helps in developing skills and knowledge of the staff in the
organization.
PARTICULARS NUMBER OF
RESPONDENTS
% OF RESPONDENTS
Agreed 4 20%
Highly agreed 7 35%
Disagree 2 10%
8
Yes No Maybe
0
0.1
0.2
0.3
0.4
0.5
0.6 55.00%
15.00%
30.00%
% OF RESPONDENTS

Highly disagree 3 15%
Neutral 4 20%
TOTAL 20 100%
Interpretation: From the above conducted research by 20 staff members of Hilton Hotel
London, out of which 55% (20%+ 35%) sought to analyse the fact that, training helps in
developing skills and knowledge of the staff in the organization. This in turn is very beneficial
for the company to hold a competitive position within the specific industry. On the other hand,
25% (10%+15%) respondents did not agree and established their viewpoints that, long training
sessions results in delay in completion of the project.
Theme 4: Building confidence of the staff and building future manpower needs, are
considered the most important factor of training which leads to higher performance at
workplace.
PARTICULARS NUMBER OF
RESPONDENTS
% OF RESPONDENTS
Building confidence of the 5 25%
9
20.00%
35.00% 10.00%
15.00%
20.00%
Agreed
Highly agreed
Disagree
Highly disagree
Neutral