To Analyze Training and Development's Impact on M&S Profitability

This research project investigates the critical role of training and development within Marks and Spencer, a major British multinational retail company. The study aims to analyze the impact of training on enhancing organisational profitability and sales, focusing on key objectives such as identifying the importance of training, ascertaining its influence on productivity and performance, and determining measures taken to develop revenue. The research employs a qualitative approach, utilizing a descriptive research design and purposive sampling for data collection. The literature review explores the importance of training in improving employee performance, addressing weaknesses, and directly influencing productivity. The methodology section outlines the type of investigation, research design, data sampling, and data collection tools. The report discusses how Marks and Spencer adopts various strategies, including marketing and technology adoption, to increase sales and revenue. The findings highlight the direct correlation between effective training programs and improved employee skills, leading to higher productivity, and ultimately, increased profitability and sales for Marks and Spencer. The report concludes with recommendations for further improvements in training and development strategies.

RESEARCH PROJECT

Contents
TITLE:.............................................................................................................................................3
CHAPTER 1: INTRODUCTION....................................................................................................3
Overview of the Research............................................................................................................3
Background of the research.........................................................................................................3
Research Aim...............................................................................................................................4
Research Objectives.....................................................................................................................4
Research Question.......................................................................................................................4
CHAPTER 2: LITERATURE REVIEW.........................................................................................5
The importance of training and development within Marks and Spencer...................................5
The major influence of training on organisational productivity and performance......................6
The measures that are adopted by Marks and Spencer as to developing their revenue...............6
CHAPTER 3: RESEARCH METHODOLOGY.............................................................................7
Type of Investigation...................................................................................................................7
Research Design..........................................................................................................................8
Data Sampling.............................................................................................................................8
Data Collection Tools..................................................................................................................8
Ethical Consideration...................................................................................................................8
CHAPTER 4: DATA ANALYSIS..................................................................................................9
CHAPTER 5: CONCLUSION AND RECOMMENDATION.....................................................18
Conclusion.................................................................................................................................18
Recommendation.......................................................................................................................18
REFERENCES..............................................................................................................................19
APPENDIX....................................................................................................................................20

TITLE:
To analyze the importance of training and development within an organisation and its
impact on enhancing organisational profitability and sales. A case study on Marks and Spencer.
CHAPTER 1: INTRODUCTION
Overview of the Research
Training can be considered as the key element of each business organisation as in this modern
era each small as well as large business Enterprises are focused on providing training to their
new as well as existing employees in order to development their skills and ability to perform
multiple tasks at workplace (Brewster and Hegewisch, 2017). Higher productivity of firms
creates various benefits for firm in developing their sales and revenue through grabbing the
attention of large number of customers towards the form or its offered products and services. The
present research is based on Marks and Spencer it is a large British multinational retail company
which deals in wide variety of products and services. The major focus area of firm is to
enhancing the walking ability of employees so that higher productivity can be attained.
Background of the research
Training and development can be described as the fundamental need of each business
organisation it is essential for firm to provide training to their employees so that they can work
with coordination and passion. Marks and Spencer is a public limited company and it is known
as major British multinational retailer company and headquartered is in city of Westminster
London. Company is listed in the London stock exchange and deals in luxury food products
home products clothing etc. The company was founded in the year of 1884 by Michael marks
and Thomas Spencer. The company also deals in branded products such as Kellogg’s Corn
Flakes. The company has more than 979 stores and outlets all over the United Kingdom among
them 615 are based on food products (Pollock, Wick and Jefferson, 2015). The major purpose of
firm is to satisfying the needs and wants of people at market place through developing variety of
products and services at market place.

Research Aim
This can be considered as the most fundamental component of research work since entire
research exercises depend on look into point (Rasula, Vuksic and Stemberger, 2012).. This aides
in giving a legitimate direction to scientist about complete entire exercises successful way. The
major aim of this particular research is “To analyze the importance of training and development
within an organisation and its impact on enhancing organisational profitability and sales”. A case
study on Marks and Spencer.
Research Objectives
This can be considered as the most essential part of research work (Moser, 2012). The important
objectives of this research are described as below:
 To identify the importance of training and development within Marks and Spencer.
 To ascertain the influence of training on organisational productivity and performance.
 To determine the measures which are adopted by Marks and Spencer as to developing
their revenue.
Research Question
This section is interconnected with the objectives of the research and plays effective role in
drawing valuable outcome for the research project. some essential question of the research are
associated as below:
 What are the importance of training and development within Marks and Spencer?
 What are the major influence of training on organisational productivity and performance?
 What are the measures that are adopted by Marks and Spencer as to developing their
revenue?

CHAPTER 2: LITERATURE REVIEW
This comprise to be a fundamental piece of research venture which helps in leading a top
to bottom research in regard to breaking down suitable outcome and result. It is a content of
researcher paper which includes the present learning in which substantive discoveries and results
are included. In this area see purposes of different creators are investigated in regard to coming
to at definite outcome and result (Kolb, 2014). This piece of research helps in giving a huge
heading to the examination era to complete the entire research work a correct way as to
collecting the last and fitting result. In this area information must be accumulated through
auxiliary wellspring of information gathering, in this past research assumes successful part in
pushing ahead towards right heading. The real purpose behind leading another exploration is to
overcoming the shortcoming of the past research report.
The importance of training and development within Marks and Spencer.
As per the views expressed by Shelley Frost, 2018, training can be considered as a prime
opportunity to enhance the knowledge base of employees and workers at work place. Indian
business organisation management and higher authorities plays effective role in providing
training and development to their employees as to improvising their skills and knowledge areas
in order to attempt various task and responsibilities within the organisation. As a large business
Enterprises it is essential for Marks and Spencer to provide effective training expand the
knowledge and skills of employees at workplace expand the knowledge and skills of employees
at work place. There are various importances of training and development in the workplace in
which some are described as under:
Improved employees performance: employees are described as the most essential resource of
farm it is important for employees to attend training session in respect to perform assign task and
duties in effective manner. Effective performance of employees leads the farm towards attaining
higher growth and success through producing variety of products and services as per the needs
and wants of customers (Shultz and Adams, 2012).
Addressing weaknesses: People are having some issues and weaknesses in their skills beta needs
to be addressed in order to attempt multiple responsibilities at workplace an effective training

program allows people to strengthen their skills which helps them to attaining effective
opportunities in their life and career.
The major influence of training on organisational productivity and performance.
According to the opinion of Ford, 2014, training is the fundamental need of each
business Enterprises it has a direct influence on the productivity and performance of the firm. In
an organisation Management is concerned on recruiting well skilled and educated people at
workplace as to carry out all business activities in effective and efficient manner. At the place of
most leading retailer company Marks and Spencer deals in variety of products and services
which are helpful in fulfilling the basic desires of people at Marketplace discuss various benefits
for company in attaining higher growth and significant position there are various influence of
training on organisational productivity and performance in which some are described as under:
Working ability of employees: training is effective in providing a significant direction to the
Employees as to moving forward towards right direction which creates benefits in attempting
organisational desired goals and effective manner. With the help of proper training session
employees are able to enhance their skills and knowledge in the areas which are needs to be
tamed by them at workplace a trained employee is more effective in performing multiple tasks
rather than an untrained employee.
Increasing productivity: Employees with higher skills are able to develop organisational
productivity through implementing their knowledge within the production process the major aim
of an organisation is to analyze the present market Trend and needs of customers in order to
producing more effective goods as to fulfilling the desires of people within the Marketplace.
The measures that are adopted by Marks and Spencer as to developing their revenue.
As per the views expressed by Sam Ashe-Edmunds, 2018, sales and revenue are related
to each other and plays effective role in attaining organisational goals and objectives. The prior
Responsibility of each business organisation is to developing the sales and revenue of form in
order to attaining attention of more and more buyers which create value in attaining higher
competitive edge at Marketplace (Christopher, 2016). As a large business firm it is essential for
Marks and Spencer to maintain their sales in order to managing their competitive position at

Marketplace there are various measures which are adopted by Marks and Spencer as to increase
their sales and revenue in which some are described as below:
Increasing marketing: it can be considered as the most effective way to increase companies sale
through boosting the marketing it is essential for an organisation to create an effective marketing
plan as to implementing all organisational activities in effective and systematic manner (Salas
and et. al., 2012). The major responsibility of organisation is to select their target market as to
enhance their sales through gaining attention of bias towards the form of its offered production
services.
Hiring skilled people: effective selection of employees are necessary for an organisation or its
management as employees are considered as the major source of firm the whole activities which
are held at workplace are based on the performance of employees. As a large retailer company
Marks and Spencer is widely concerned on recruiting skilled and unique talent at workplace in
respect to developing their sales through producing more innovative and effective products at
Marketplace (Sirmon and et. al., 2011).
Adoption of new technologies: this is also and another essential aspect as in the modern era
mainly organizations are based on digital tools and technologies which create value in dancing
the productivity of firm. In the recent market in competition is so high and it is essential for
Marks and Spencer to adopt most suitable innovative technology at workplace in order to
developing their productivity and performance.
CHAPTER 3: RESEARCH METHODOLOGY
This is a segment that utilizations diverse sorts of applications and procedures that will be
used for directing entire research work in a coveted way. The analyst will have the capacity to
comprehend as how he can lead the examination function in a more compelling way (McGrath,
2012). This kind of concentrate should be assessed and this segment will state about things that
will be utilized for breaking down and assessing gathered information. There are distinctive
systems and speculations which are expressed underneath that will help with finishing entire
research work.

Type of Investigation
Research is a technique for deliberate social occasion of data and information so as to
break down headway of learning in any territory. Some critical sort of research is Qualitative and
Quantitative. In this present research project Qualitative research technique has utilized as a part
of request to draw compelling results. Research technique are use to break down factor utilizing
compelling calculation and counts so as to complete effective research (Costen and Salazar,
2011).
Research Design
This comprise as the diagram of research as it helps in giving a huge bearing to specialist
for do the entire research exercises in a very much arranged way. This considered as three
descriptive, exploratory and experimental research designs. In this specific research project
descriptive research design has been used into legitimate move as it depends on qualitative
means of data and information.
Data Sampling
This stresses on picking the sample that imitates from the first populace and open.
Researcher either receives probabilistic or non-probabilistic sampling strategies according to the
prerequisite of task. In this flow inquire about undertaking purposive examining method must be
utilized as a part of appropriate way since it is more powerful in increasing legitimate
information and data to do the entire work in noteworthy way.
Data Collection Tools
Information accumulation is the way toward get-together and estimating data on target
factors in deliberate methodologies. There are two kinds of information accumulation like
essential information gathering and optional information gathering. Primary Source of Data
Collection: Essential information is that especially redid to examinations needs. Secondary
source of data collection: optional wellspring of information accumulation is worried about to
assemble the information remotely or by different people (Rummler and Brache, 2012).
In the present research project both the tools are applied by researcher as primary source
is effective in conducting survey through preparing questionnaire on the other side secondary
source id effective in conducting the section of literature review in effective manner.

Ethical Consideration
It is the most basic piece of research as it helps in settling all issues and clashes that are
emerges at work put. These aides in assessing the distinction among satisfactory or inadmissible
practices that are held while leading an examination venture. Different issues are faces by analyst
at the season of complete the examination right way. It is the significant duty of specialist to
guarantee their respondents about wellbeing and security of individual information. Specialist
needs to set up a period administration design in which all exercises are executed in compelling
and all around arranged way.
CHAPTER 4: DATA ANALYSIS
Questionnaire
Q1) Does training is effective for attaining higher growth for Marks and Spencer? Frequency
Yes 28
No 2
Q2) Which kind of training is provided by the Marks and Spencer to their employees? Frequency
On the Job 25
Off the Job 2
Both 3
Q3) what are the major benefits of implementing training session within the work place? Frequency
Increasing employees working ability 10
Developing skills 8
Enhancing Knowledge 7
Maximization of profitability 5
Q4) In which term training is effective for Marks and Spencer? Frequency
Attaining competitive edge 8
Developing Performance 10
Enhancing productivity 6
Improvising product quality 6
Q5) What are the measures adopted by Marks and Spencer in order to attaining higher
position at market place?
Frequency
Hiring skilled people 8
Adoption of Technologies 6

Improvising production 8
Variety of products 8
Q6) Which is the most profitable segment of Marks and Spencer? Frequency
Luxury Food products 20
Clothing 5
Grocery Products 5
Q7) In which sector training is needed as to attaining organisational goals and
objectives?
Frequency
Marketing Department 6
Finance Department 10
Sales Department 8
Production Department 6
Q8) Give recommendation as to improvising the sales and revenue of firm at market
place.

Theme 1: Training is effective for attaining higher growth for Marks and Spencer.
Q1) Does training is effective for attaining higher growth for Marks and Spencer? Frequency
Yes 28
No 2
Yes
No
0
5
10
15
20
25
30 28
2
Series1
Interpretation:
As pr the above given report it has been concluded that training is effective for attaining
higher growth and success at market place. 28 out of 30 people are in favor with this statement
and remaining people are not satisfied with the same.

Theme 2: Different kind of training is provided by the Marks and Spencer.
Q2) Which kind of training is provided by the Marks and Spencer to their employees? Frequency
On the Job 25
Off the Job 2
Both 3
On the Job Off the Job Both
0
5
10
15
20
25
25
2 3
Series1
Interpretation:
As per the above mentioned report it has been analyzed that as a large business
Enterprises Marks and Spencer is focused on providing training and development to their
employees as to improvising that skills and ability to perform task and responsibility at
workplace 25 out of 30 respondents go with the option of on the job training as it is the most
preferable method of training and remaining people go with your option of off the job training
this is least applied method within the work place.