Impact of Training and Development on Customer Satisfaction for Amazon

This report examines the effectiveness of training and development programs on customer satisfaction, using Amazon as a case study. The report explores the relationship between employee training and customer service quality. It investigates the impact of various training methods, such as on-the-job and off-the-job training, on employee skills and productivity. The research includes data on customer perceptions of Amazon's services, the importance of product quality, and the effectiveness of different training approaches. Furthermore, the report analyzes how training initiatives support a company in meeting its requirements and enhances the overall customer experience. The study concludes with recommendations for improving training strategies to enhance customer satisfaction and business outcomes. The report is supported by references to relevant academic literature and includes tables and figures to illustrate key findings.

“To identify the effectiveness
of training and development of
workers on customer's
satisfaction”.

INTRODUCTION
Employees of an enterprise play a big and significant role in
its success as these are the one who perform various roles
and responsibilities for satisfy the needs of customers. It is
very important that workers of an enterprise should have
adequate skills and knowledge to perform their jobs in an
effective manner.

Theme 1: Like the features and services
offer by Amazon
Yes No
0
5
10
15
20
25

Theme 2: Activities of training and development
develop skills of employees
Yes No
0
5
10
15
20
25
30

Theme 3: Training and development activities
enhance productivity
Yes No
0
5
10
15
20
25

Theme 4: Training and development support firm in
fulfil requirements
Yes No
0
5
10
15
20
25

Theme 5: Which method is more effective
CSR Quality services Discounts Economic cost
0
2
4
6
8
10
12

Theme 6: Mode of training that should be
use by Amazon for training
On the job training method Off the job training method
0
5
10
15
20
25
30

Theme 7: Main factor that encourage
individuals to buy with Amazon
Quality of products Value services
0
2
4
6
8
10
12
14
16
18
20

Theme 8: Rank to the services Amazon
Excellent Good Satisfactory Poor
0
2
4
6
8
10
12

Theme 9: Amazon require to offer
training to its employees
Yes No
0
2
4
6
8
10
12
14
16

REFERENCES
Iivari, M.M., 2015. Dynamics of openness in SMEs: A
business model and innovation strategy perspective.
Journal of Business Models. 3(2). p.30.
Martins, L.L., Rindova, V.P. and Greenbaum, B.E., 2015.
Unlocking the hidden value of concepts: a cognitive
approach to business model innovation. Strategic
Entrepreneurship Journal. 9(1). pp.99-117.