Impact of Training on Employee Performance in Singapore Hotels

This dissertation examines the impact of training on employee development and performance within the luxury hotel sector in Singapore. The research investigates the significance of training programs in enhancing employee skills, productivity, and overall job satisfaction. The study employs both primary data collection methods, such as questionnaires, and secondary research through literature reviews to explore the effectiveness of training initiatives. The dissertation focuses on The Ritz-Carlton Hotel in Singapore, analyzing how training programs influence employee capabilities and contribute to the achievement of organizational goals. The research addresses key questions about effective training methods, the impact of training on employee skills, and the overall influence of training on employee and firm performance. The literature review covers themes such as effective training in luxury hotels, the impact of training on employee skill development, and the role of training in customer service. The study highlights the importance of training in a competitive environment and its contribution to employee confidence, decision-making, and the ability to meet customer needs. This research provides insights into how training programs can enhance employee capabilities and contribute to the success of luxury hotels in Singapore's tourism sector.