Applying Transferable Skills: Analysis for Marriott Guest Expert

This essay explores the importance of transferable skills, particularly communication, for a Guest Expert role, potentially within a company like Marriott. It emphasizes how communication skills, both written and verbal, are essential for building customer relationships, understanding their needs, and resolving queries. The essay highlights the responsibilities of a Guest Expert, including greeting customers, making them comfortable, and providing tailored services. It concludes that developing effective communication skills is crucial for personal and professional growth in this role, leading to enhanced customer satisfaction and loyalty. The essay references academic sources to support its arguments about the significance of transferable skills and their application in the workplace. Desklib offers similar solved assignments.

Essay

INTRODUCTION
The report aims to analyse transferable skills in order to apply for the job vacancy. To
apply for a job role and building career, skills like communication, time management and
interpersonal abilities are crucial to apply for a dream job role (Ali, and Harris, 2019). One of the
most important transferable skill is going to discuss for the vacancy of guest expert role in
Marriott.
MAIN BODY
TASK
The transferable skills is necessary for every business and the companies look for these
individuals who have potential skills. One of the most important skills which a guest expert
needs to have is communication skill. It helps in making a great relationship with customer and
understand their needs and preferences. Communication skills includes both written and verbal
which helps in talking professionally with customers (Daminova, 2022). For the job role of
guest expert, communication skills is much useful to attract customers and keep good relations.
Communication is the key to influence others with own ideas and thoughts that will inspire and
motivate them to take the services. The job role of guest expert includes various responsibility to
attend customer, greet them, make them comfortable and solve their queries by providing them
their liking product and service. When the guest expert identify the issues and requirements of
customer, they will be able to solve their queries. This shows that, communication skill is vital
for the growth and development of own self and perform business role. For that instance, this
skill is required for handling customer experience, attend them and console for retaining loyal
towards the company (Succi,and Canovi, 2020). An individual is required to create experience
by undertaking key activities like take participate in building customer relations, be an extrovert
personality and improve own vocabulary for learning catch on the personal development. In
order to apply for the job role of guest expert, communication skill is the most vital for the key
development of necessary areas like interpersonal skills, knowledge and expertise and other
areas for providing guest services.

CONCLUSION
The report has concluded that, there is requirement of creating effective skills and
knowledge about the job role. Communication skill is the most effective one which helps in
forming good interpersonal relations. This shows that, to perform on the job role of guest expert,
it will lead to enhance own skills and abilities to solve customer queries and fulfil their
expectations.

REFERNCES:
Books and Journals:
Ali, H. and Harris, J., 2019. Transferable Skills: From Work to School. Proceedings of the
Canadian Engineering Education Association (CEEA).
Succi, C. and Canovi, M., 2020. Soft skills to enhance graduate employability: comparing
students and employers’ perceptions. Studies in higher education, 45(9), pp.1834-1847.
Gekara, V. and Snell, D., 2018. Designing and delivering skills transferability and employment
mobility: the challenges of a market-driven vocational education and training
system. Journal of Vocational Education & Training, 70(1), pp.107-129.
Delbene, R., 2020. “Listening like a reader”? Problematizing transferable skills from reading to
listening in narrative medicine. Work, 1, p.03.
Daminova, K., 2022. THE MOST IMPORTANT TRANSFERABLE SKILLS AND
DEVELOPING THEM VIA WORKING-INTEGRATED LEARNING. Central Asian
Academic Journal of Scientific Research, 2(2), pp.176-181.