TFL Innovation Report: Business Development Strategies and Analysis

This report provides an executive summary and in-depth analysis of Transport for London's (TFL) innovation strategies. It delves into the crucial role of innovation in business operations, highlighting its impact on product and service quality, customer satisfaction, and organizational objectives. The report examines TFL's history, industry context, and current innovation performance, including the development of new products and services like pollution control measures (electric buses, pollution suppressants) and road safety initiatives (safety cameras, autonomous braking systems). It identifies drivers of innovation, such as nurturing talent, managing creativity, and building relationships. The report also analyzes TFL's organizational development, including its Crossrail project and its use of innovative technologies. The report aims to increase the innovation capability of the organization and support its growth and development, covering key activities for successful product development and innovation audits. The report also highlights key data sources, information, and methodologies taken into consideration to conduct innovation audits within the business environment and firm.

CW 1 & CW 2

CW 1
EXECUTIVE SUMMARY
Innovation plays a very deep and crucial role in management of the different business
operations and activities that will support a proper management of business operations and
activities, this will cause the firm to increase the quality of products and services that will help in
meeting the operational capacity of organisation. A good and appropriate strategy that helps in
development of innovative products and services will support an organisation to meet its aims
and objectives in an effective way. Apart from this, use of innovation will help the firm to meet
the needs and demands of its customers in a significant manner.
The report will analyse various data sources and information that will help the
organisation to develop an innovative product or services. Besides this, various drivers of
innovation are been analysed with regard to various operations and environmental factors. The
details and history of TFL is been identified and analysed with reference to the details of
transportation industry. This will lead the management of firm to have a good idea about the
measures that are been followed within the business organisation that helps in suitable riser n the
management of different business activities and operations that will be followed by the firm.
Apart from this, various innovative measures and actions will be taken in consideration that will
lead the development of effective business operations and activities, leading to carrying out of
different innovation measures. This will also involve the effective development of an innovative
product and performance that have played a very crucial role in carrying out of the innovative
performance and improvement in capabilities.
Other than this, the trends related to transportation industry in year 2017 and further is
been taken in consideration with an effective measure of innovation and organisational audit
with reference to the latest developed innovative product or service for its customers. This will
help in proper assessment of different business activities and measures to develop an innovative
product within TFL. The report will be a very deep and crucial tools in increasing the innovation
capability of the organisation and thus will support a good growth and development of cited
transportation firm. It will help in improving the brand image and customer satisfaction level
within the organisation.

INTRODUCTION & PURPOSE
Innovation plays a very crucial and significant role in betterment and growth of a
company. The ability to carry out the innovation will be a very deep and crucial factor that will
help an organisation to have a good growth of a firm. For report, TFL is been taken as company
of context. The report will cover the details of various data sources, information and
methodologies that are been taken in consideration to carry out innovation audit. Various driver
of innovation within the business environment and firm are been evaluated. A new product or
service is been identifies and key activities for its successful development is been evaluated and
an innovation or organisational development audit is been performed with appropriate
introduction of new product and services (Eberhardt And et.al., 2017).
The Organisation and Industry overview
TFL stands for “Transport for London”. It is a rail transportation firm that offer the public
transit services across the London city and other part of country. Public transportation is one of
the major industry operating within UK and is one of the crucial industrial sector. The company
TFL line was first proposed in year 2000. The idea was rise up again after passing out of its
predecessor London Regional transport. It gained the recognition after the work of its staff
during the bombing in underground rail and bus services in London on 7 July, 2005. In June
2008, TFL banned the use of alcohol within the transit system, becoming the first firm to ban
alcohol in a public transportation system. By 2013, the firm conducted a survey that showcased
the fact that 15% of women's uses the public transportation services, leading the firm to apply
women safety measures within its transit system. The collaborated with British transport police,
Metropolitan police services and London police to handle such cases. The system uses the
manual tickets, passes, cards and other measures of payment for transportation (Ge and et.al.,
2016).
There were better links need between east and west capital and introduced two new tube
line to do the job. This plan did not work and post war London and indeed Britain has more
social and economic issue to deal with. The idea was not unnoticed as London started to grow
and flourish and they continued to develop and grow at faster rate and need for new line was
being increasing day by day (Dutta and Folta, 2016).
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Organisation and innovation History
The study says that Crossline need to be more than just a tube line. They are the first company
who is first firm by developing various strategies and processes of managing innovation in big
projects. TFL's has done appreciable innovation of 18 programmes were designed to grab and
capture new concepts from those involved in the project. This company is one of the biggest
infrastructure project in Europe, this company has placed to share its products, methods and
techniques with all the other construction industry and by doing this the company is raise the
standers of large projects (Hora, 2016).
Many ideas were submitted to innovation in 18 projects and over 60 trials were funded,
every concept was planned to improvise efficiency and safety. They have achieved innovation in
many projects like thermal imaging for monitoring concrete, in this they mainly focus on
security and health and they examine the usage of thermal heat camera technology order to
understand the hardening features of sprayed factual lining works so that there advancement can
be reviewed. The second one is use to fix line tubes a manchette (TAMs), in this innovation is
done in manageable resolution (Chun and et.al., 2015). They mainly investigate to create source
of energy by heat exchange through the TAMs and energy storage at grout shafts, helps in
supporting ensigns of London. The third one is use of drones on a construction project (Ke and
et.al., 2016). This theme is digital physical integration. There is a procedure to know further
benefits and to develop a protocol of the technology in the contraction environment. Other than
this, the use of online payment methods and using magnetic cards to boards the train or transit
system are few of the innovative measures that are been followed by the firm (Ge and et.al.,
2017).
Past activities and capabilities:
Cross line capabilities include milling, welding and cutting which means that it has metal
fabrication. In 2017 it hosted 13th annual TVBS (Total Vacation Bible Sensation)
Present activities and capabilities:
New currently build Crossrail ltd will stop at 41 accessible statiosn and 30 upgraded ones
that would serve 200 million people ever year. It will launch in 2018.
Future activities:
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Crossrail will deliver a £150bn to the UK economy. It would also generate 200,000 new
jobs and would create 60,000 during construction period all around nation. It would also deliver
large scale infrastructure schemes.
The Organisations existing Innovation Performance and Capabilities
Looking at the operational capacity and functioning of TFL, the firm has to see through
the effective and proper maintaining of public transportation system. As the firm is operational in
public transit industry and caters the largest numbers of customers, they are required to apply
various sort of innovative measures that are been followed within the organisation. Different
macro environmental factors like political(involving local authorities, Mayor etc), economic and
technological (online booking of tickets, transactions, developing innovative tools and services
to prevent accidents) and environmental (pollution, exploitation of fuels) factors are been taken
in consideration to develop an innovative frame work for the organisation (Koirala and et.al.,
2016). Different sort of new and innovative products are been developed by cited firm to
improve its performance. It involves following activities that are required to be followed by
TFL:
 Discovering of needs.
 Building organisational capacity to innovate.
 Gather information about the innovative product.
 Developing a perspective.
 Create awareness and value for the product.
 Launching it to public.
As the road vehicles have been increased and the pollution levels are going high, TFL has
adopted various innovative measures to tackle this pollution (Kolychev and Prokhorov, 2015).
Collaboration with Mayor and department of transport(DfT), the innovative measures that are
been applied within its public transportation system in order to improve the quality of air. This
innovative venture is been funded by Clean Air Fund, UK. Some major innovative measures that
are been used in its public transit systems by TFL are:
Innovative measures related to pollution control
 Use of dust and smoke suppressants that sticks with PM10 particles to carriageway and
prevent their re circulation within environment. Special vehicles with the suppressants
are been circulated between routes to carry it out (Song and et.al., 2016).
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 The company has started an innovative practice of “No engine idling” process. It
prevents the unnecessary engines running within motor vehicles, when not in use. This
will help in reducing the pollution level in areas where air quality is really poor. Besides
this, an authorised team of eco marshals will monitor the taxis on basis of their emission
ranking.
 The geolocation spotting and real time assessment will be carried out for an area to keep
a check over the pollution level at a particular region. This will help in taking the
appropriate and innovative measures to control pollution.
 Electric and battery operated buses are been operated on many routes as a measure to
control pollution (Walt, 2014).
Drivers of Innovation are:
1. Nurturing talent: Everybody has right to bring their ideas on table but there are natural
talent also which should be encouraged and nourished.
2. Managing Creativity: Process of knowledge and acknowledgement is important when any
team member brings idea to the manager. Groups and individuals should be recognised
and encouraged so that it leads to future innovation.
3. Building relationships: creativity is influenced by relationships among colleagues as well
as managers. Strong relationship boost up creativity.
4. Encouraging a culture for innovation: Organisation should drive innovation because it is
the key factor for success.
Innovation measures related to improving the road safety measures:
 Mayor of London city and TFL have collaborated with each other to maintain the road
safety and standards of safety measures that are been taken in consideration. National
road safety targets are been set by local authorities and TFL.
 Safety cameras are been set and placed on major junctions, crossways, and routes in order
to keep and eye over various accidents leading to killings and seriously injuries (KSI).
 Various high volume audible devices are been installed over the heavy vehicles and
lorries in order to reduce their collision and maintaining the safe guarding of other people
passing by on the route.
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 Working with Traffic control board and Local police to place high speed detection
camera, in order to keep an eye over the over speeding and accidents by cars and
motorcycles.
 Proper fire detection gadgets are been placed within the transit tubes and tunnels in order
to avoid any sort of breaking out of fire and occurrence of mishap (Xiao and et.al., 2016).
 Motion detecting devises will be placed on public transit modes like buses or trains in
order to detect the cyclists passing by and avoid their collision with vehicle.
 The intelligent Speed Adaptation (ISA) tools and system is been taken in consideration
that will lead to the effective monitoring of public transportation modes and restrict them
from over speeding.
 For Cars, motorcycles and bicycles, an Autonomous Emergency Braking System (AEBS)
is been developed that will cause the firm to make the vehicles stop more effectively,
quickly and safely.
 The EuroNCAP safety rating system will help the cyclists to maintain the safety process
while transiting on a route or an engaged road.
 Usage of GPS is been implemented in order to provide the fellow travellers on a route
about blockage due to accident or any other reason (Yang and et.al., 2017).
Industry in 2017
In order to carry out its operations within a selected environment or setting, different
innovative services or measures are been taken in consideration that will help in increasing the
effectiveness of TFL. Some major operational innovations that are been used by cited public
transit firm are:
 The use of online transactions and money or fund transfer will help the customers to get
the services of organisation without any worry. The digital payment mediums like
PayPal, Apple Wallet, Google Pay etc can be used to pay for tickets.
 Effective magnetic id cards and passes can be issued to people or users, travelling
through these public transit modes on a regular basis. This will help them to prevent the
long queues and purchasing of tickets.
 Real time locating and positioning of a vehicle or mode of public transit will be carried
out that will saves the customer's time and effort (Yin, Shi and Yan, 2014).
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 Utilising the online scheduling and providing details of route of a mode of transit like
bus or train on digital display at stations and even within the transits will help the
travellers to have proper knowledge about availability of transits.
Along with it, the firm can opt for the proper development of a smart phone application
that will help the customers of TFL to keep a check on its various services and modes of
transportation. This will help the regular traveller to keep a check on their mode of
transportation. Besides this, it will also help them to book their seats and pay for their tickets
without any limitation.
Transportation industry trends in 2017 and beyond
In order to carry out the proper assessment of the transportation trends in UK a
significant innovation and organisational audit will be carried out by TFL. This will include
various steps and trends that will shape development of innovation within a business
organisation. The innovation audit will involve the proper management of a good marketing
operation that is been carried out includes following steps:
 Setting up of stage: it will include the assessment of need of innovation and best
possible solution like a mobile application that can work in it (Yin and et.al., 2014.).
 Autonomous survey: this will be performed by TFL to develop a master plan for
developing an innovative mobile application.
 Experts insights: various experts are been consulted that will help the business
organisation to identify the feasibility of the innovative product and services that are
been developed by cited transportation firm.
 Executive briefing: this will help in suitable rise in capabilities and thus will cause the
firm to handle the business operations and activities.
 Adoption and development: once the experts are been satisfied and the proper strategy
is been formed, the mobile application will be developed and launched for customers.
Since the adoption of innovative tools and techniques by TFL, there have been an
effective growth of 16% in the users of public transit in year 2017 which is estimated to grow in
year 2018. Most of the people (About 12%) prefer cross rails and underground railways as a
mode of transit. On the other hand, the introduction of electric and battery operated buses have
also increased within various boroughs of London and its peripheral areas (Yu and et.al., 2016).
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CONCLUSION
Thus, on basis of analysis, this can be said that the innovation plays a very deep and
crucial role in improving performance of business entities. This will help the organisation to
meet the business operations and activities. The effective assessment of TFL and its various
operational elements are been discussed with proper assessment of their functions. Different
innovative services and products that are been developed within organisation are been analysed
with measure to develop them. Also, an effective innovation development audit is been
performed with reference to mobile application developed by firm.
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CW 2
EXECUTIVE SUMMARY
The report is based on innovation which is a creative idea that can be applied for better
solutions so that possible requirements. The study is based on innovative plan of TFL company
which was established in 2001 in London and controlled and regulated by Cross rail governance.
In accordance with Future of the Industry in which they established their business into more
specific manner, it has been determined that regular transformations in their rails, trams, tubes
and other bus services which assist in handling overcrowding.
It has been identified that London zero-emission city are regularly keeping an eye on the
improvement of air services. With the emergence of Ultra Low Emission Zone and T-charge, the
mission of zero-emission can be accomplished. Furthermore, it has been found out that
innovation in the field which will help in Connecting and Autonomous Vehicles which are
known as driverless cars. However, connected cars are those which uses internet access to
operate, and uses number of technologies to make a connection with the driver. Company will
focus on introducing e-bike in which people who have to travel small distance in another city can
rent an e-bike as they will emit less pollution and are eco-friendly.
Apart from this, study discussed about opening of Elizabeth line in London will probably
increase the rail capacity of TFL as it will make travelling easier and more fast, covering major
railway stations. Similarly, it suggested improvement for automated buses who work
automatically, without any driver, but with the installation of sensor, cameras, and GPS system
to track the traffic on the road and drive safely. Likewise, it suggested about suburban
management railways would definitely bring reliability, faster and frequent trains. Charges
would be refundable if there would be delay of more than 30 minutes.
Thus, it outlined about collaborative and consistent approach to the use, production
management and data information. Technology is used to derive unused data from stations and
also some electronic devices are used. Hence, it has been summarized that innovation plays
vital role in managing future improvements in TFL company which was established in 2001 in
London.
Study has been explained the importance or purpose of innovation performance and their
capabilities in order to engage the better performing task. The main purpose of the study is to
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develop the long lasting image of creativity and also needs to upgrade the technologies within
the company organisation.
INTRODUCTION & PURPOSE
Managing innovation is fresh and innovative idea that can be applied for better solutions
so that possible requirements can be easily met. Innovative ideas should help people and must be
replicable without being too expensive. This report is focused on innovative plan of TFL
company which was established in 2001 in London. It has its western, central and eastern
branches. Its an innovative project with five tunnelled sections and each section includes two
tunnels that are excavated at the same time (Pisano, 2015). These are having two tunnel boring
machines er section. It is has now announced 17 firms and has involvement of 14,000 workers
for the project's supply chain work. It offers station construction, civil engineering, tunnelling
and network rail work. Its earlier name was Cross London rail Links Limited and then it changed
its name to Crossrail. It is very exciting and important project and aims at 1.5 million extra
people tat would be able to travel to central London within 45 minutes. Having a new idea to
create new innovations it has provided employment and is 75% above ground. New signage,
bright and spacious ticket halls and new lifts are being prepared to make better stations.
The Future of the Industry 2020 and Beyond
TFL or Transport For London, is a local government body, and a part of greater London
authority, which provides transport system facilities.
FUTURE 2020
They are trying to bring regular transformations in their rails, trams, tubes and other bus
services which will handle the overcrowding and will change the perception of passengers in a
better manner. Overall, transportation industry also needs to change the services which they
providing to the clients
To reduce pollution, the long term plan of Healthy Streets Approach should be focused
and encouraging Londoners to choose to walk and cycling (Attard, Haklay and Capineri, 2016).
If every Londoner will prefer to walk and cycle then many health issues will be solved. By 2020,
their vision is to see entire transportation industry system as zero emission.
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