BUNI Travel: Travel Consultant Job Description, Recruitment & Plan

This report details the job description and person specification for a business travel consultant role, including essential duties, responsibilities, qualifications, and desirable skills. It outlines a recruitment strategy focusing on internal promotions, transfers, internal recruitments, and job postings to identify the best candidates. The report includes a staff development plan for new starters, emphasizing communication and technological skills, along with destination knowledge. The rationale behind these choices is discussed, highlighting the importance of job descriptions, person specifications, and effective recruitment strategies in attracting and retaining qualified personnel, ultimately contributing to organizational growth and customer satisfaction. The report also touches upon the significance of job vacancy announcements and their role in expanding the talent pool.

PEOPLE AND PERFORMANCE

TABLE OF CONTENT
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
Job Description and person specification....................................................................................3
Job Advertisement for recruitment .............................................................................................5
Planning recruitment Strategy for best candidates.......................................................................5
Staff Development Plan for starter..............................................................................................6
Rationale of all the choices..........................................................................................................6
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11
APPENDIX....................................................................................................................................12
PESTLE analysis of BUNI Travel.............................................................................................12

INTRODUCTION
The report provides details regarding job description and person specification for
business travel consultant. Furthermore, shows about job advertisement for recruiting along with
recruitment strategy for obtaining the best candidate. Moreover, staff development plan for new
starter. Lastly, analysis shows about rationale for all choices been made in designing.
MAIN BODY
Job Description and person specification
Job Description
Job Title:  Business Travel Consultant
Duties:  Organizing travels
 Identifying the needs of customers
 Providing services
Essential experience: At least of 2 years minimum
Responsibilities:  Maintain records of clients
 Problem Solving
 Analyse and Research about travel destination and
means
 Provide organization with profits
 Impactful customer interactions
Requirements and Qualifications:  Knowledge about travelling software
 Have proficiency in different languages
 Good communication and interaction skills
 Candidate with personal travel experience and
graduation degree is required
 Able to provide customers with different packages

Person Specification
Category Essentials Desirable
Educational Qualifications Educated degree level
equivalent to Graduation
Personal experience and
educated degree level
equivalent to Post Graduation
Experience Minimum of 2 year Experience equals to 3 to 5
years
Skills and Knowledge  Communication skills
 Ability to manage
people
 Basic knowledge about
computer software
 Able to effectively
work in team
 Excellent interpersonal
skills
 Ability to work under
pressure
 Excellent
organizational skills
 Good business and
management skills
More Requirements  Strongly motivated
 Have keen knowledge
about the touring
places
 Enjoys work and
travelling
 Able to work whenever

urgently required
Job Advertisement for recruitment
JOB VACANCY
The XXX tours and Travel Company requires suitable candidates for the Business Travel
Consultant
Candidates with previous experience most likely to get preferences
Interview will be held on 19 January 2022
Email at: [e-mail]
Contact number: XXXX856XXX
Address: XXXXX......
Planning recruitment Strategy for best candidates
For getting out the best personnels tend to utilize the internal strategies which aims to
focus on using various things.
Promotions: With this strategy tends to help in picking out the best candidates from the
available one. By providing them with promotions helps to boost up their morale as well as their
career growth (Christou, 2006). Not just that with the proper utilization of this tends to get those
candidates only who already have worked in organization. This assist in having some trust and
experience too so don't require to, provide new people with training and development and saves
costs too.
Transfers: With this strategy tends to focus on recruiting the best candidates to the place
where it requires the most. It most likely to provide assistance to both employees and the
business as, it tends to reduce the chances of hiring any inexperienced new candidates. Apart
from that it also majorly focus on providing the existing employee a chance to grow. With this
internal strategy also helps in reducing the employee retention rate, provide and make optimum
utilization of human resource and improve the effectiveness. As, if an already existing employee

being transferred to new place then it also provides his supervision regarding what new strategies
to incorporate or what are the major areas for improvements.
Internal Recruitments: Under this strategy for recruiting candidates aims to focus on
recruiting the members who have done some amazing and good job while already working in
firm (Persia and Gitelson, 1993). This manages to select out the most suitable candidates and
also helps organization in reducing the cost. Not just that but this also helps in effectively
observe, analyse and come up with new methods for increasing the productivity and efficiency.
Job Posting: An effective strategy which helps in getting out the best candidate out of
the all as, under this internal strategy we tend to post and tell about the vacant seats (Jakes,
2006). Under this we send email to employees and reminding them that they being allowed to
refer people who are qualified for the certain role needed. As when existing candidate gets the
job role helps in improving the working necessary roles.
Staff Development Plan for starter
Skills Action Approach Target time
Communication skills For effectively being
able to communicate
with different clients
With proper learning,
practising and getting
feedbacks
2 months
Technological Skills Required for basically
being able to work on
software and easily
operate it
By the help of learning
from an expert or
teacher along with
regular practice
3 month
Knowledge about
places
Needed for effectively
providing information
about travelling routes
and destinations
Getting to know about
different areas and
learning about them
2 months
Rationale of all the choices
From the above I have got to know and developed my understanding about Business
Travel Consultant. Also, about how this job role plays an important aspect in the terms of while
travelling. Not just that, but I am also being able to get to know more about the job description.

As, what are the major benefits of having a job description in attracting the right people for the
job role and also assisting in the retention of workers. Along with that I am being capable of
increasing my knowledge regarding what are the main duties that business travel consultant
requires to, fulfil. Furthermore, I also became capable enough and increase my knowledge about
the essential experience which is required for fulfilling that role. With the help of proper
experience consultant most likely help in effectively working in this field and improving the
travellers expectations while travelling.
From the job description I am able to also get to know about various responsibilities that
person has to take while travelling and providing their customers with the immense pleasure
while choosing him (Stone-Johnson, 2015). With provide them expect guidance on the different
areas of business and places. Like the consultant must have the abilities to solve any problem
which may tend to arise while travelling. Another knowledge that drives me about taking various
other responsibilities with authority like interacting with all the types of customers having
different culture, language and many others. Or with providing the organization with the
appropriate profits so the firm also tend to grow and excel in the market and become impactful.
Apart from this also get to know about what are the major qualifications and requirements must
be there for getting the job done for the specific role. These include basic knowledge about how
to operate different software or interaction and organizational skills required with having
minimum of graduation degree.
From the above choices I am also being able to develop my keen understanding and
knowledge about person specification needed. This allows getting to know about the traits
desirable or needed in person for such job role. Things include their previous work, education,
their qualifications and many others (Klopf, 1982). As, it also allows knowing about the criteria
under which company most likely to consider for short listing the best candidates. In addition,
also about what are the main or essentials being present in an individual as well as what are the
desirable or more required. For the purpose of fulfilling the job role a personnel required to have
essential of basic ability to effectively manage people and firm's work or basic communication
skill being needed. Basic knowledge too regarding how to use computer and able to easily
communicate with people and mange the business.
I am being able to know about the different desirable skills set more needed too which
includes, able to work efficiently in teams. As, this most likely to assist while working in certain

team or managing a large group of tourists. More about ability to work smoothly and effectively
under pressure while providing insights of some certain places. The person required to be
strongly motivated and dedicated towards it's work. The enthusiastic candidate easily attract and
able to turn different travellers sights into their (Nevins, 2005). Not just that but also about
having experience and general knowledge regarding different places. Like providing insights to
travellers about the places they were visiting. This also helps not just the persons travelling and
organization for example, while travelling to certain areas having high risks or some specific
weather consultant having experience tends to provide more benefits.
From the above choices I am also being able to get to know about what is Job Vacancy
and how it is important for an organization to grow in market. With the help of advertisement
company being able to make people aware about requirement for certain job post (Furuya,
2016). With having the right candidate for the selected job title tends to aid in creating goodwill
for firm as well as gaining many of customer's loyalty. As it also tend to provide the details
regarding about which company is doing or needed the people. In addition, also aims to provide
the knowledge regarding the date of interview is gonna happen and the details regarding how to
contact the organization or human resource manager. Also, provides access to larger talent pool
with targeting job seekers across the web, which aims at generating a pool of the most qualified
personnels. With majorly focus on job requirements it became easy for organization to contact
the candidates most suitable and desirable for the role proposed.
The well crafted advertisement for the specific job role will tend to target the perfect
candidates and get rid of access and not necessary personnels. With having the correct persons
for the required job role aims at providing industry with increasing their working conditions and
exposure for the firm. Like the right and suitable candidate majorly focus on firm to grow and
get more customers as well as increasing the productivity too (Park and Park, 2021). As, it
provides with new way of doing things or provides assistance in exponentially growing of
organization. Not just that but the job advertisement also focus on reaching out more of people
with the help of advertising online, various social media platforms and under newspapers.
From the above choices I have also got to know about what is planning recruitment
strategy for selecting or picking out the best candidates. I am also being able to develop my
understanding regarding various types strategies like promotions. Which aims to focus on
providing a boost or some sore of promote to the existing employee as well as utilize their skills

and knowledge. This strategy most likely to helps in increase or boosting the morale and their
career growth too. Also, knowing about the job posting strategy which is also being used by
many organizations as one of the effective methods in which companies aims at posting about
the required role (King, Harris and Haskell, 1994). With this way of recruitment certain type of
emails being sent to them, so that they get the idea about the qualifications and experience they
have to fulfil the job requirements.
Along with, the above also learned about other strategies like internal recruiting under
which those candidates being selected which have done some great job in the past. This helps
firm in choosing the best one out from the pool of many as that person knows about the work,
have good experience and proper knowledge regarding that job. With this also helps company in
managing the work more properly and effectively as well as reducing the costs that may occur
for recruiting the new members. Another strategy which I have learned about the transfers like to
change or transfer the most suitable and necessary personnel to the place required the most. With
this method help in hiring of an already experienced human who knows about the brand, their
working and what things that organization need to change for the improvement (Chan and Kuok,
2011). As, he/she may tend to provide supervision and also may incorporate various new
technologies, methods or strategies which helps business in growing upward and gaining
success.
Lastly, from the above choices I got the opportunity to learn about what is Staff
Development Plan and how to properly utilize that for new recruitments. As under this majorly
focus on different skill sets and how to grow or improve them in new recruits. This most likely to
support their personal, professional and different skill development. Not just that it also focus on
providing assistance in filling up the gaps and grow the new talent for future benefits of firm.
With providing proper training in the major kills required helps in developing the career goals
for the personnels so that they may provide assistance as well as efficiency in the company's
working conditions. Under this we mainly take several actions in relation to skills required to be
improved, after that we tend to take several approaches to solve them in the particular time
period.
For example, communication skill is required for the job role and so that we could simply
and effectively communicate to our clients. And for the purpose of improve that we first develop
or take action regarding why it is required to be used or adapted. After that we most likely aim or

focus on developing an approach to solve or enhance the work (Maswera, Edwards and Dawson,
2009). Under this we focus on providing the appropriate learning, getting feedbacks from
different people as well as practising and converting them. With having a fix time period of three
months under which all the development and enhancement of these skills must be done. Not just
one but other necessary skills like knowledge about different place which aims to assist in
providing guests with the knowledge regarding various places. Other skills like technology
which is basically required so that effect fully work on different systems and uses different
softwares.
CONCLUSION
From the above report it has been concluded about job description and person
specification. Also, shows job advert along with recruitment strategy for choosing right
candidate. Lastly, provides detail staff development plan and rationale of above choices.

REFERENCES
Books and Journals
Chan, S. H. and Kuok, O. M., 2011. A study of human resources recruitment, selection, and
retention issues in the hospitality and tourism industry in Macau. Journal of Human
Resources in Hospitality & Tourism. 10(4). pp.421-441.
Christou, E., 2006. A qualitative analysis of consumer attitudes on adoption of online travel
services. Tourism: An International Interdisciplinary Journal. 54(4). pp.323-331.
Furuya, K., 2016. PRO and (under) specification of person in imposter constructions. Theory and
Practice in Language Studies. 6(9). p.1723.
Jakes, D., 2006. Staff Development 2.0. Technology & Learning. 26(10). p.20.
King, A. C., Harris, R. B. and Haskell, W. L., 1994. Effect of recruitment strategy on types of
subjects entered into a primary prevention clinical trial. Annals of Epidemiology. 4(4).
pp.312-320.
Klopf, G. J., 1982. The Essentials of Effectiveness: A Job Description for Principals. Principal.
61(4). pp.35-38.
Maswera, T., Edwards, J. and Dawson, R., 2009. Recommendations for e-commerce systems in
the tourism industry of sub-Saharan Africa. Telematics and informatics. 26(1). pp.12-
19.
Nevins, A., 2005. Contrastive specification of person on syntactic arguments. Harvard Working
Papers in Linguistics. 11. pp.103-137.
Park, J. and Park, J. H., 2021. A Study on the Job Duties and Competencies of Data Librarians:
Using Job Advertisement Analysis in the United States. Journal of the Korean BIBLIA
Society for library and Information Science. 32(3). pp.145-162.
Persia, M. A. and Gitelson, R. J., 1993. The differences among travel agency users in the
importance ratings of agency service features. Journal of travel & tourism marketing.
1(4). pp.77-97.
Stone-Johnson, C., 2015. “That’s Not in My Job Description!” Personnel Management in the
Accountability Era. Journal of Cases in Educational Leadership. 18(4). pp.294-308.

APPENDIX
PESTLE analysis of BUNI Travel
Political: Political factors includes various types government stability like travellers
being curious to know about different places to travel, or open border orders like providing
travellers chance to travel anywhere in the world.
Economical: Various factors which tend to affect the economical state of BUNI like rise
in incomes of people, with individuals to have more money to spend on. Also, economy sharing
like providing travellers with services.
Social: Different factors affecting includes cultural norms while travelling to new state,
country or continent. This also includes population growth or social pressure like following the
rules and norms set by other country.
Technological: Factors which tend to affect BUNI travels technical parts. Including
innovation to softwares or new updation in transport for providing better facilities to customers.
Legal: Many factors which aims at affecting the travel with legal environment. Such as
new rules and legislation to follow by travellers and people after the COVID impact. This may
also include tourist negligence towards following the proper documentation before travelling.
Environmental: These most likely to affect the BUNI travel with various environmental
factors like tourist negligence towards pollution they cause. As well as keeping the city, nation or
country free from wastes and care about environment while travelling.