BMP4006 People & Performance: Travel Consultant Recruitment & Plan

This report provides a comprehensive recruitment and staff development plan for a Business Travel Consultant position at BUNI Travel Agency. It includes a detailed job description and person specification, outlining key responsibilities, essential competencies, required experience, skills, qualifications, and personal qualities. A job advertisement is crafted to attract suitable candidates, emphasizing the company's culture and benefits. The recruitment strategy focuses on leveraging social media networks and employee referrals to identify the best candidates. Furthermore, a three-month staff development plan is presented, encompassing employee preparation, development activities, performance monitoring, and confidence-building measures. The rationale behind these choices highlights the importance of effective recruitment and development in enhancing the company's overall performance and customer relationships. The document also includes a PESTLE analysis to evaluate the macro-environmental factors impacting BUNI Travel.

Business Management
BMP4006
People and Performance
Recruitment documents
2019/2020
Semester 2
Submitted by:
Name:
ID:
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Contents
A job description and person specification for the
Business Travel consultant 3
A job advert to help you in recruiting the Business Travel
consultant 5
A plan outlining your recruitment strategy for obtaining the
best candidate 5
A three-month staff development plan for the new starter
6
Rationale for all the choices that have been made in the
design of the above materials 7
References 8
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A job description and person specification for the
Business Travel consultant
BUNI TRAVEL AGENCY
13, Waterloo Road,SM1 4LS, Sutton England
123456789 [e-mail]
Job Description
Profile
We need highly energetic, passionate and qualified candidate for the post of business travel
consultant. The candidate must have the minimum one to three years of experience and also
have the potentiality for completing the targets in time which is facilitates by the firm.
Main purpose and scope of Job
The main purposes of this job is to control the whole operational and other activities of firm
effectively. Due to this organization is able to main positive relationship with new and
existing clients in long term. This job is also essential for increasing company profit margin
and work efficiency at higher rate.
Job location – London, United Kingdom
Date – 10-05-2022
Position – As a travel consultant
Key Responsibilities
 Providing efficient and quality service to all categories of customers.
 Inform to all consumers in aspect of new product and services and identified their
after careful consideration
 Successfully increase the sale of travel agency with help of their product in various
locations.
 Researching the travel options and presenting the best deals to the clients according to
their requirements.
 Quickly responding to all phone enquirers promptly and in a friendly manner.
 Building strong relationship with all customer segments in long term.
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Personal Specification
Key Competencies  Increasing the market share and
overall portfolio of travel agency
for long duration.
 Provide best service and
affordable package to customers
according to their clients.
Experience  Candidate must have at least 2
years experience in touerism
industry. .
Skills and Ability  Candidates have good
interpersonal skill which is
beneficial for keeping the mood
of the customer and seniors
employees happy with help of
serving good service.
 Good communication skill so that
effectively communicate with the
customers and employees face to
face and also on telephone.
Qualifications  Candidates must pass their degree
and post graduation in 2020, 2021
and 2022
 Employers hiring for the corporate
travel consultant job most
commonly prefer degree such as
bachelor and college degree in
tourism, associates, management,
education, travel and tourism etc.
 Business and management-
Buckinghamshire New University
Personal Qualities  Candidate must be a good listener
and also have the knowledge of
minimum two – three languages
for handling different customers
easily.
 Have the potentiality for traveling
long distance.
A job advert to help you in recruiting the Business Travel
consultant
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We’re HIRING!!
Travel Consultant
This is golden opportunity for those candidates who is highly talented, skilled,
knowledgeable and hard worker. Because this is a very flexible job and targets are
also very less in this profile. Here pay scale is also very good for every candidate
and they also treated as a part of family. This is a golden opportunity for those
candidates who want to do their job sincerely and also want to develop their future
career. Here working days is five in a week and over time work will be rewarded.
After joining the organization, management will provide advanced training to
their candidate for three to four months. The closing date of online application is
31 June 2022.
Pay and
Benefits
 Salary: - £20,000 plus incentive
 26 Days of Yearly Leaves
 Contract: - 1 year
Contact us
today
Those who want be a part of our family
contact us today. The work will be 5 days a
week and additional work will be rewarded.
Effective development and education are
facilitated to post-employment candidates.
The last date for submitting the applicationb
form through online mode is March 31,
2022. The initial salary which is provided to
new employee is 25,000.
Contact us today
The interested candidates can drop there CV
on mail: - [e-mail]
A plan outlining your recruitment strategy for obtaining the
best candidate
The recruitment strategies which is used for identifying the best and talented
candidates are -
 Effective use of social media networks – In today's time social media is very
effective candidate for identifying the right candidate for right job. Here company are
used online portals for receiving and analyzing the CV of various candidates quickly.
The other use of social media networks is that company effectively released the
vacancy of their vacant post within low time (Babarinde and Ojo, 2022). After
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identifying right candidate through social media recruiter must made a call to selected
candidate and take a telephonic interview. Due to this it is necessary for the HR team
of BUNI travel that they must use various apps such as Link-din, Naukri.com and
others for finding the suitable candidate for their vacant post quickly.
 Leverage referrals - Proactive recruiting is a very important and effective element,
here all categories of employees worked together in the form of team. Due to this the
vision, mission and objectives of company is easily sustained in long term.
Encouraging your staff and partners to distribute job vacancies throughout their
purview can be an excellent way to achieve results. In context to BUNI travel,
management must mention new schemes and attractive packages in their job
description. Due to this this new candidates are easily attracted in large number for for
their vacant job.
From the above analysis it is concluded that both strategies are highly effective in aspect of
selecting right candidate which leads to enhance the profit firm at large scale. With help new
and talented workforce company is able to sustain positive relationship with consumers in
long term.
A three-month staff development plan for the new starter
Staff development plan is defined as a set of various actions which is which is used by
an organization for enhancing the skills of their employees. It is also used for increasing the
motivation level of employees effectively. The actions or steps which is used in this method
are described below -
 Prepare an employee – It is the first step in staff development plan according to this
plan only task or various assessment is to staff members by higher authorities.
Because here the main motive of firm is to create value regarding job roles and
responsibilities in the minds of employees (Đekić, Ravić and Vesić, 2022). In context
due to providing regular work to their employees their mental development are highly
increased for long duration and they are capable to solve any type of difficult
situations easily.
1. Plan development activities – It is the second step of staff development plan and
here management is started to provide effective training to their staff regarding all
roles and responsibilities. With help of effective training employees are able difficult
situations and equipment's easily. In context to BUNI travels, here management is
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providing the three months effective training with help of various resources and
equipment's. It leads to increase their productivity in efficient manner.
 Performance monitoring – In this step the main role of senior management in BUNI
travel is to supervise or monitor the task of each and every employee on regular basis.
Due to this management easily identify the strength and weakness of the particular
employee (Hiew, Nguemeni and Zeller, 2022). After the three months of training
period management finally observe the overall performance their employees. Then
they decide that particular employee is beneficial or not for organization.
 Create confidence – It is the last step and in this stage management finally facilitates
financial benefits and appreciation to their workers for the outstanding performance. It
leads increase employee confidence level at higher rate.
Rationale for all the choices that have been made in the
design of the above materials
After the above analysis it is conclude that job description and recruitment procedure
is a highly important activity for organization in aspect of select best candidate. Because with
help of talented candidate company is able to solve the critical problems of the customer’s
and in their business activities with in low time. In this way the relationship between
employer and employee or employee and customer in long term. During the time of
recruiting it is necessary for management that they must mention attractive and reliable
package in job description. In this way firm is able to attract new candidates in the form of
employees at large number from various locations. Due to this the overall revenue and
goodwill of travel agency is effectively increased for long time.
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References
Babarinde, S. A. and Ojo, A. A., 2022. UNDERSTANDING THE EFFECT OF
OCCUPATIONAL STRESS ON EMPLOYEE PERFORMANCE AT COVID-19
TREATMENT CENTERS. Journal of Management Information and Decision
Sciences, 25, pp.1-13.
Đekić, M., Ravić, N. and Vesić, T., 2022. Positive financial aspects of migrations and the
diaspora for the people and economy of Serbia. Ekonomika, 68(1), pp.105-116.
Hiew, S., Nguemeni, C. and Zeller, D., 2022. Efficacy of transcranial direct current
stimulation in people with multiple sclerosis: a review. European Journal of
Neurology, 29(2), pp.648-664.
Johnson, S.G. and Tuckett, D., 2022. Narrative expectations in financial forecasting. Journal
of Behavioral Decision Making, 35(1), p.e2245.
Kemal, I., 2022. Implications Of Academic Service On Student Performance. Edunesia:
Jurnal Ilmiah Pendidikan, 3(1), pp.21-35.
Kim, S.S., 2022. Influential Indicators and Measurements of Mediating and Moderating
Roles on SME Performance. International Journal of Knowledge Management
(IJKM), 18(1), pp.1-18.
Kudesia, R. S., Pandey, A. and Reina, C. S., 2022. Doing more with less: Interactive effects
of cognitive resources and mindfulness training in coping with mental fatigue from
multitasking. Journal of Management, 48(2), pp.410-439.
Nissilä, S. P., Karjalainen, A. and Koukkari, M., 2022. It is the shared aims, trust and
compassion that allow people to prosper: Teacher educators´ lifelong learning in
competence-based education.
Schlaegel, C., Engle, R. L. and Lang, G., 2022. The unique and common effects of emotional
intelligence dimensions on job satisfaction and facets of job performance: an
exploratory study in three countries. The International Journal of Human Resource
Management, 33(8), pp.1562-1605.
Su, W., Lyu, B. and London, M., 2022. Relationships between developmental feedback,
intrinsic motivation, and creative personality and performance. Psihologija, 55(1),
pp.25-44.
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Appendix
A PESTLE analysis for BUNI Travel
It is basically a technique which is used by company for analysis the macro
external factors effectively and those external factors are -
 Political – It is considered with those factors which impact the operational and
departmental functions of organization which includes rules, regulations and
government policies. In respect of BUNI travel, management must prepare effective
HR policies such as insurance policy, inquiry and complaint policy,safety policy etc.
Out of these insurance and safety is the effective HR policies for employees because
with help of these policies company is able to increase the motivational level of
employees in long term.
 Economical – It is defined as those factors which effect thew activities of company in
economic manner. It includes inflation employee wages, interest rates and others. In
context to BUNI travel, management use or recruit talented employees in their
workplace area. Due to this their productivity is effectively sustained in the
workplace area or in tourist industry. With help of talented employees the economic
growth of firm is highly increased with in short duration.
 Social – It is related to those factors which impact organization in social manner
which includes culture and subculture, social class etc. In respect of BUNI Travel,
they must diversify their goods and services at wide range. Because with help of
diversification of their goods the basic and other types of requirement of customers is
easily fulfilled in time. Due to diversifying their goods the choices of the consumers is
fulfilled in time which leads to increase the goodwill of firm at higher rate.
 Technological – It is defined as the use of advanced equipment's in the form of
artificial intelligence for serving products to users quickly. In context to BUNI travel
management must use the various portals and apps in the form of AI technology for
identifying the right candidate in their vacant post. In this way the performance of
firm is effectively increased within short duration.
 Environmental – It is related with those factors which effect the company naturally
which includes pollution, population etc. In context to BUNI travel, eco friendly and
advanced vehicles within company and it includes cycle, electric bike and others. The
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main advantage for utilizing this type of vehicles is that pollution are highly reduced
at Zero level in atmosphere.
 Legal - In context to BUNI travel, management must focus on increasing the
productivity of employees in their workplace area. In workplace area they must
follow the health and safety at work act which is essential to facilitate best quality
services and goods to their customers according to the conditions of UK government.
This act also provides security to the employee wages and also to their job.
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