BSc Business Management: Recruitment Documents for Crystal Travels

This portfolio presents recruitment documents for a Business Travel Consultant position at Crystal Travels, including a job description and person specification, a job advertisement, a recruitment strategy, and a three-month staff development plan. The rationale behind the design choices in these materials is also provided, detailing the HR considerations in attracting suitable candidates and ensuring their effective onboarding and development within the organization. The documents aim to streamline the recruitment process and secure a qualified individual capable of delivering excellent customer service and driving sales growth.

BSc (Hons) Business Management
BMP4006 People and Performance
Assessment 2
Recruitment Documents
Semester 2
Submitted by:
Name:
ID:
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Contents
A job description and person specification for the
Business Travel consultant p
A job advert to help you in recruiting the Business Travel
consultant p
A plan outlining your recruitment strategy for obtaining the
best candidate p
A three-month staff development plan for the new starter
p
Rationale for all the choices that have been made in the
design of the above materials (1500 words) p
References p
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A job description and person specification for the
Business Travel consultant
A job description is a professional statement that is drafted or created by
management or professionals of a firm that is willing to hire candidates for a job
(Titor, 2022). This statement includes the information about the specific details that is
required by the employer firm in an individual in order to get best results possible.
These details specifies details such as requirements for job, roles and
responsibilities, professional skills and knowledges etc. (Engle, 2018).
CRYSTAL TRAVELS – BUSINESS TRAVEL CONSULTANT
Job Brief :- CRYSTAL TRAVELS is looking for candidates for travel consultant job and is
recruiting personnel having appropriate geographical knowledge, polite nature and good
communication and negotiation skills. In the required job, the person is responsible for
giving high level of satisfaction to customers. In addition to it, the person should be
responsible for all the security of customers, customer relationship as well as collection of
cash.
 Roles and responsibilities
1. Determining of best p[laces over the globe and best visiting season to the place,
prices and weather conditions.
2. Analysing needs of the clients.
3. Provide best packages along with appropriate discounts.
4. Full detailed planning of the tour from beginning to the end.
5. Collection of cash.
6. Efficient and effective way to increase sales.
7. Building and maintaining relationship with appropriate personnels.
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8. Upgradation of trends and new discovery of places.
9. Effective management of client information.
10. Offer effective customer care services and solution of doubts and resolution of
issues.
Required skills
 Appropriate knowledge of of travels software
 Basic knowledge of computer and digital devices
 Good communication skills
 Customer engagement skills
 Adequate experience in the field of equivalent job.
 Knowledge of global events and holidays celebrated in different parts.
Qualifications and certifications
1. Graduation or post graduation in travel and tourism sector or another equivalent
certifications and courses.
2. Certification in computer or digital technology is mandatory.
Experience
Minimum experience of 1.5 years is required in tours and travel field.
A person specification is a document providing information about a personnel
that I applying for the job described by the company (O’Donovan, 2019). This
document helps professionals seeking for the job described by the firm a comparison
of their own skills and abilities and the skill required by the firm so as to analyse if the
described job is suitable for them or not (McCready, 2019). This also saves time of
managers or employers as the only the persons who are suitable for job will apply in
the company.
Basis Essentials Preferred
Skill Sets Good communication skills, Goal orientation and
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ability to handle customers
and negotiation skill are
essentials skills needed in
order to do the job.
achievement of sales target
as well as management in
critical situations will be
considered as well.
Qualification Must have a degree in tours
and travels or certification in
tourism as well as must have
basic knowledge in
computer.
Another courses and
certifications equivalent to
tourism and geography of
different nations will be
preferred too.
Experience Must have a working
experience in tours and
travel sector of hospitality
industry.
Preferred experience in the
same sector is 1.5 years.
Personal Approach Should have positive and
adaptive attitude towards
travelling as well as soft
speaking is necessary.
Regular training habit, quick
learning approach as well as
open to change in acquiring
skill would be considered.
A job advert to help you in recruiting the Business Travel
consultant
A job advert or a job advertisement is an official announcement made by companies or
employers in newspapers, internet or on any other modes denoting about their job
requirements (SPOTTER and AI, 2019). It is used by different companies to offer their job in
different parts so as to gain more application regarding their job in order to get more
applicants so that best suitable employee can be hired by them (Cockerton and Valley,
2020). A job advert should be made and launched effectively and efficiently as it will help
them in getting more effective workforce and also attract more job seekers towards the firm
which will lead to making good impression of the firm.
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JOB ADVERTISEMENT FOR
BUSINESS TRAVEL CONSULTANT
CRYSTAL TRAVELS is hiring candidates for business travel consultant and the most suitable
candidate with appropriate knowledge and skills must be hired. Interested personnel may
contact and appoint an interview.
Name of company:-CRYSTAL TRAVELS
Location:- London
Industry:- Hospitality
Job position:- Business travel consultant
Qualifications:- Graduation or post graduation in travel sector. Other equivalent
certifications and courses can be considered.
Experienced:- 1.5 years in travels and tourism sector.
Required skills:- Good communication skills and negotiation skills.
Salary:- $5000 - $7000 P.A.
Paid Leaves:- 3 paid holidays per month and 1 paid holiday per month in duration of peak
pressure
NOTE :- there will be a proper recruitment process through which personnels will be hired.
Contact us at :- hr@[e-mail]
With regards,
Human resource department
CRYSTAL TRAVELS
A plan outlining your recruitment strategy for obtaining the
best candidate
Recruitment strategies can be defined as the strategies and methods that are
undertaken by human resource management of a firm through which they hire best
personnels that are suitable for the job in order to get bets effective results in the
organisation. In reference with CRYSTALTRAVEL, the firm has setted up a fixed
recruitment and hiring process through which every applicant of the job has to go
through. The firm also posts ads on internet, newspapers, radio, magazines etc. in
order to attract more and more candidates so that best suitable and appropriate
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individuals can be hired. In order to work in CRYSTALTRAVEL, individuals have to
go through telephonic interview conducted so as to give a detailed information about
the job and to look for communication skills of job seekers. After telephonic interview,
a group discussion is conducted out of which some individuals with appropriate
performance is selected. Later a personal interview with senior HR manager is
conducted in which various aspects and required knowledge and skills are tested.
Lastly, salaries are discussed and negotiated with the individuals selected in
personal interview so that best cost efficient salary can be discussed.
A three-month staff development plan for the new starter
Employee name and
ID
ABC 0000096
Designation Business tour consultant
Weakness and
strengths
Ability to learn quickly and adaptive thinking are the strengths. On
the other hand, lack of ability to build up engagement and
relationship are the weaknesses.
Scope of development By engaging into different group activities and participating in
different sessions have high scope of developing these skills.
Professional Goals To make the individuals professional in their consultancy work as
well as meet the sales target setted by them.
Stage 1 Stage 1 is to train the employees in personal attitude development
and make them effective employees so that goals can be achieved
effectively.
Stage 2 Observing and analysing the employees to note the difference in
them that has been enhanced in them through training and
development.
Stage 3 Provide them work that is to be completed in given time so as tio
analyse their goal orientation.
Stage 4 Evaluation and assessment of employee's performance and
comparison of their productivity so as to take a look on their
results and take corrective measure to fulfill their gaps.
Rationale for all the choices that have been made in the
design of the above materials (1500 words)
In this report, HR of CRYSTAL TRAVEL took initiative and decided to hire the
candidates for a job for which they provided a job description specifying the needs of
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knowledge and skills required in order to avoid the applications of the personnels
that do not have appropriate knowledge that are needed to do the job. In order to
reach out more audience and attract more job seekers, the company uses different
media styles and newspapers and websites to promote about their company and job
so that more amount of skilled candidates can apply and best suitable of them can
be hired. Firstly, the HRM evaluated the job requirements and analysed the skills
that was needed by them for the job of business tour consultant and stated the
duties and responsibilities of them in the job description so that more skilled
individuals can apply in the firm. Candidates can directly contact to the concerned
personnels and professionals who are interested in doing the job. After that a proper
recruitment process will also be conducted so as to pick up the best employees
suitable for the job. Telephonic interviews and group discussions will be conducted
to know the abilities of the candidates and most appropriate of them will be picked up
to organise a personal interview with them so as top keenly and individually observe
their skills, knowledge and abilities. Later on negotiations regarding salary will be
made so best packages can be offered to them that are cost effective and works with
the benefits of their employees.
References
Titor, S.E., 2022. Job description as a management document: legal aspect. Вестник
университета, p.38.
Engle, C., 2018. “Other Duties as Assigned”: Embracing, Empowering, and Redefining the
Job Description.
O’Donovan, D., 2019. HRM in the organization: An overview. Management science, pp.75-
110.
McCready, E., 2019. The semantics and pragmatics of honorification: Register and social
meaning (Vol. 11). Oxford University Press, USA.
SPOTTER, E. and AI, A.A.I., 2019. SESSION 3520. Innovation in Aging, 3(S1), p.763.
Cockerton, M.J. and Valley, M., This job advert will close as soon as sufficient applications
have been received. If you are interested please apply as soon as possible.
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