Travel and Tourism Assignment: Jargon, Customer Needs, and Client Pack

This report provides a comprehensive overview of travel and tourism, addressing key aspects of the industry. It begins by defining and explaining various jargon and industry-specific terms that often require interpretation for customers, ensuring clarity in communication. The report then outlines the process of effectively meeting a customer's information needs, detailing steps such as initial inquiries, providing detailed explanations, addressing any confusion, and gathering feedback to enhance service quality. Furthermore, the report includes a practical example of an information pack designed for a client, offering insights into famous attractions in Paris, accommodation options, food costs, activities, and budget considerations. The pack also provides information on transportation, booking resources, medical kit essentials, climate details, and miscellaneous items to assist travelers. The report is supported by references to relevant academic sources, demonstrating a thorough understanding of the subject matter.

Running head: TRAVEL AND TOURISM
Travel and Tourism
Name of the student:
Name of the university:
Author note:

1TRAVEL AND TOURISM
Table of Contents
Q1: A list of jargon and industry terms/ descriptions that often need to be interpreted for
customers.........................................................................................................................................2
Q2: The process to meet a customer’s information needs...............................................................3
Q3: An information pack for a client...............................................................................................5
References........................................................................................................................................8

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Q1: A list of jargon and industry terms/ descriptions that often need to be interpreted for
customers.
 Accounting period: accounts drawn up period
 Accreditation: a process to conduct things fulfilling certain management and operations
standard
 Add-on: inclusion of a component, which was not previously there in the tour package
 Adventure tour: touring for an adventurous activity such as rafting or hiking
 Air-sea: a tour or travel often offering trips through both air/sea arrangements; pre/post
stays in a hotel
 All-inclusive: indicates the elements included in a travel package
 Bulk fare: fare available only to tour organizers or operators those who purchase a block
of seats at a low price
 City guide: a person specialized in guiding the tourists
 Code of conduct: guidelines for tourism stakeholders and tourists to behave in an
environmentally responsible manner
 Complimentary room: a guest room for free for the driver or tour manager
 Continental breakfast: includes a beverage such as tea, coffee or milk, fruit juice, and
rolls or toast
 Day rate: the charge for a room in the day time
 Deposit: a payment to be made in advance to book a space
 Double-room rate: a full room charge for two people sharing the room
 Eco-tourism: a combination of the environment and tourism
 Educational tour: a tour designed for educational activity

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 Executive coach: a luxury motor coach with upscale amenities
 Fauna: all animals belonging to a particular area
 Mode of travel: the type of travel to be used to reach a particular destination
 No-show: Guests with a confirmed reservation did not cancel the trip and has not also
arrived
 Off-peak: seasons during which the business is not at its peak
 Package tour: a complete description of components for travelers
 Room rate: rate for a room
 Room service: food or beverages to be served in a room
 Service charge: percentage of the amount to be paid to the hotel daily for the services
 Transit visa: a visa allowing a short visit or stay in a country or a place (Wan 2018)
Q2: The process to meet a customer’s information needs
A few processes will help know whether a particular golfing holiday will be full of
excitement and opportunities for travelers. These are (Buckley and Mossaz 2016):
 Doing an inquiry
Customers those willing to visit a golfing holiday should first select the agent they wish to deal
the entire journey. Once they are done with it the next step would be calling on a toll-free
number for the selected agent. In another way, they can also visit the official website of their
agent. Once they go for it they will receive a prompt call from one of the sales executives of their
chosen agent.
 Detailed explanation

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This is to follow with an email request. An email from the agent will detail every possible
option. Customers should find this email very friendlier in identifying and finding their actual
golfing needs. The details will include many things. This will have a total expenditure inclusive
of all expenses to be made on foods and beverages in the hotel. Moreover, customers will be
informed of the destinations to visit and ways through which they could reach these destinations.
Customers will also be informed on the belongings they need to carry to be able to enjoy their
trip at the fullest.
 Any confusion
If in case the customer is not sure of the offers or needs any assistance few travel agents do also
have experts to explain what could be more valuable to them. These people carry a huge
industry-based experience with them. They will easily be able to identify the specific needs of
the customer. These experts based on their experience will guide the customer to a most valuable
destination.
 The event
Once, the assistance emerged as effective in selecting a perfect golfing holiday, the agent will
provide the customer entire detail of the tour. The agent will verify necessary documents and will
note down things, which are important for a tour. In case, a customer goes for a last-minute
booking, full payment will need to be made. In another way, a small deposit will be sufficient to
secure the reservation. Once a partial or full payment is made the customer will receive the entire
detail related to the tour.
 Feedback

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Customers can find a section asking for their honest feedback on the official website of a travel
agent. A good or reputed travel agent take the customers' feedback seriously, so that, they could
constantly improve their service standard.
Q3: An information pack for a client
Things to see and do:
Famous Attractions A Brief Description
Eiffel Tower One of the most visited monuments in the
world
Notre Dame Cathedral A Roman Catholic Cathedral that is one of the
most enduring symbols of Paris
Louvre Museum It is an art museum voted as one of the most
visited museums in the world
Arc of Triumph Built under Napoleon' supervision it indicates
the glory of imperial armies
Montmartre It is a 130 meters high hill located in the north
of Paris
Table 1: Things to see and do
(Heo, Blal and Choi 2019)
Disneyland Paris is also included in the list of places to see. This should particularly
deliver a joyful experience to people who are hearing impaired. It is for one absolute reason that
Disneyland Pairs is very visual (Heo, Blal and Choi 2019).

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Art and History Attractions in Paris: Louvre Museum, one of the best places for art lovers.
They can find here many Arts like Da Vinci, Samotracia, Venus, etc. Orsay Museum is another
great place to visit. It offers an excellent collection of art works at the surroundings. At Place, du
Tertre one can find art being displayed along with the squares. Other places include Musee d’Art
Moderne de Paris (MAM), Musee Picasso, etc. (Shoval 2018)
Accommodation: Rooms in 4-5 star hotels will range from AUD456.48 - AUD1661.36 per
night for each room. However, rates may vary depending on the hotels being selected (Mason
2015).
Food: Foods in good restaurants will cost around AUD108.46. The package will include a main
course, an appetizer and a dessert (Mason 2015).
Activities: Museum entrance may cost between AUD16.19- AUD35.61 (Prayag et al. 2015).
Budget: For accommodation AUD456.48- AUD1661.36, for food AUD325.28, for
transportation AUD80.92 and for attraction AUD161.85. The daily average cost will be
somewhere around AUD1025- AUD2225 (Mason 2015).
Where to stay: Some of the hotels to live in Paris are the Sofitel Paris Le Faubourg,
InterContinental Paris Le Grand, Hotel Molitor Paris, La Maison Champs Elysees, Le Meurice
and others (Mason 2015).
Public Transit: Paris has reliable local transit systems. This will cost between AUD3.24-
AUD6.48 for each trip (Mason 2015).

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The Best Booking Resources: Momondo, Airbnb, Skyscanner, Booking.com, Hostelworld,
Couchsurfing, Intrepid Travel, Rail Europe, Vayable, Grassroots Volunteering, the Man in Seat
61, FlixBus, World Nomads and so forth (Chung, Chung and Nam 2017).
Small Medical Kit: Band-Aids, Earplugs, Antibacterial cream, Hand sanitizer, Tylenol and
Hydrocortisone cream (Chung, Chung and Nam 2017).
Climate: Cooler months in Paris generally ranges from December to February. During that time
Paris will be very cold. However, it ensures an exciting experience for those who visit Paris
during cooler months. Winter in Paris is exciting due to many reasons such as Christmas
decorations. The experience of cooler months in the City of Light will be unforgettable. Visitors
must carry with them warm winter dresses, comfy knit hat, a winter jacket, warm gloves, pull-
over sweaters and much more as the protections from cold (Shoval 2018).
Miscellaneous: A combination lock, Zip-lock bags, Universal charger, Plastic bags and
LifeStraw (Chung, Chung and Nam 2017).

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References
Buckley, R. and Mossaz, A.C., 2016. Decision making by specialist luxury travel agents.
Tourism Management, 55, pp.133-138.
Chung, H., Chung, N. and Nam, Y., 2017. A social network analysis of tourist movement
patterns in blogs: Korean backpackers in Europe. Sustainability, 9(12), p.2251.
Heo, C.Y., Blal, I. and Choi, M., 2019. What is happening in Paris? Airbnb, hotels, and the
Parisian market: a case study. Tourism Management, 70, pp.78-88.
Mason, P., 2015. Tourism impacts, planning and management. Routledge.
Prayag, G., Disegna, M., Cohen, S.A. and Yan, H., 2015. Segmenting markets by bagged
clustering: Young Chinese travelers to Western Europe. Journal of Travel Research, 54(2),
pp.234-250.
Shoval, N., 2018. Urban planning and tourism in European cities.
Wan, C.B., 2018. Flourishing through smart tourism: experience patterns for co-designing
technology-mediated traveller experiences. The Design Journal, 21(1), pp.163-172.