Report on Legislation, Ethics, and CSR for Travel and Tourism Module

This report provides a comprehensive overview of the legal and ethical considerations within the travel and tourism sector, focusing on the context of England and Wales. It begins by exploring the impacts of health, safety, and security legislation, referencing key acts such as the Occupiers Liability Act and the Health and Safety Act, and their implications for UK tour operators and travel agencies. The report then delves into legislation concerning equality, including the Race Discrimination Act, Sex Discrimination Act, and Disability Discrimination Act, emphasizing the importance of fair treatment and equal opportunities for employees. Contract and consumer protection legislation are also examined, highlighting key elements like offer, acceptance, and consideration within holiday contracts, as well as the implications of the Supply of Goods and Services Act. Furthermore, the report addresses ethical dilemmas faced by the sector and analyzes the Corporate Social Responsibility (CSR) policy of a specified travel and tourism business, offering insights into responsible business practices. The report concludes by summarizing the key findings and providing a list of references.

Legislation & Ethics in the
Travel & Tourism Sector

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
TASK 2............................................................................................................................................1
2.1 Impacts of the principles of health, safety and security legislation on the travel and
tourism sector with reference to a UK tour operator and travel agency.....................................1
2.2 Legislation that relates to equality with reference to a UK tour operator and travel agency3
TASK 3............................................................................................................................................4
3.1 Contract legislation in relation to travel and tourism customers...........................................4
3.2 Consumer protection legislation in relation to travel and tourism customers.......................5
TASK 4............................................................................................................................................7
4.1 Ethical dilemmas faced by the travel and tourism sector......................................................7
4.2 Analysing the Corporate Social Responsibility (CSR) policy of a specified travel and
tourism business..........................................................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Travel and tourism can be determined as one of the key industries that contributes
effectively towards economy of the country (Reddy, York and Brannon, 2010). Further, it also
increases employment rate and improves the living standards. With time, there are many changes
that ha taken place in this sector. People prefer to visit different countries in order to experience
the culture and costumes that are being followed. According to the World Travel & Tourism
Council, the rate of tourism is increasing and its also booming Britain in positive manner.
Compared with all the countries around the world, Britain stands 7th as per number of visitors.
One of the most effective strategy applied by this market is implementation of technology that
has helped people to reach out different places and their preservation of historic events has let
them to attract travellers around the world (Scott, 2011). This reports covers legal and regulatory
framework of the travel and tourism sector with reference to England and Wales. Further, it
covers impacts of the principles of health, safety and security legislation on the travel and
tourism sector with reference to a UK tour operator and travel agency. Lastly, it also includes
Corporate Social Responsibility (CSR) policy of a specified travel and tourism business.
TASK 1
Covered in PPT
TASK 2
2.1 Impacts of the principles of health, safety and security legislation on the travel and tourism
sector with reference to a UK tour operator and travel agency
It is important for all
the organization within UK to
follow effective principles of
security, safety and health.
Further, it is the responsibility
of organizations to make sure
that they protect the life of
travel and develop them high
Occupiers liability act 1984:
In order t perform any type of
activities it is essential to have
proper equipments so that
work can be performed. In this
context, it is essential for the
management to make sure that
all type of equipments are
Health and safety act 1974: In
accordance with this act, it is
important for the firm to
provide their employees with
effective training so that they
will be able to perform their
part of work efficiently and
proper safety is delivered to
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quality services. With this
respect, there are different set
of acts that has to be followed
and they are as follows:
Data protection act
1998: As per this law, it is
important to make sure that all
the information that is
collected from customers by
organization should not be
misused. Further, firms should
be proper system so that they
will be able to protect them
and safeguard them. Moreover,
it also acts as a liability in
which if personal information
is disclosed to anyone. In case,
any of the workers needs
personal information of any
client, then they need to get
prior permission for their
seniors.
provided and adequate safety
is provided to employees. This
is to ensure that any type of
unfortunate event does not
take place and life of client is
protected. In case any type of
injury or loss has occurred due
to negligence of client, then
organization will not be liable.
Duty of care and
vicarious liability: All the
responsibility or roles that are
considered or one that is
determined by the organization
should be fulfilled. It becomes
a liability if arrangement is not
made considering proper
safety to clients. On the other
hand, as per the vicarious
liability act, in can any mistake
is caused by employees with
the organization, then it
becomes a liability to the firm.
All the roles and
responsibilities are given by
employer and when employees
does not perform their roles
efficiently, then it affects the
employers and they will be
liable.
people. For this purpose,
workers should be provided
with all type of equipments
and to use them efficiently
they should be given training.
Further, workers should be
provided with health and safe
working environment. It
becomes liability for the
organization if they do not take
up proper steps in order to
develop workers with safe
working environment. On the
other hand, it workers does not
perform effectively and made
mistake and get injured, then
they can not claim for
compensation towards the
damage caused to them.
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2.2 Legislation that relates to equality with reference to a UK tour operator and travel agency
It is important for the
organization to make sure that
they do not discriminate
workers in terms of age,
gender, religion, creed, etc.
there are different forms of
discriminations that take place
within the organization. Such
activities have negative impact
over the performance and
growth of the company. With
this respect, all the managers
should treat their subordinates
equally and they should be
provided with proper dignity.
In this context, below given
are the action in relation with
discrimination that is to be
followed within organization:
Human rights act
1998: As per this act, workers
have to right to raise their view
on any type of unfair act that is
faced by them with the
organization. There should be
no exploitation to workers and
they should be treated equally
with proper dignity, fairness
and respect. There are basic
rights that are expected by
Race discrimination act 1976:
With the organization, there
are conditions in which
workers are discriminated on
the basis of race. More
specifically, it includes white
and black colour on the basis
of which discrimination take
place. With in UK, this is law
is followed by all companies.
In case, this law is not
followed, then there are strict
action are taken up by
government of UK.
Sex discrimination act
1995: All the organizations
within UK follow this act. All
the employees within the firm
should not be discriminated on
the basis of gender. Both male
and female should be given
equal opportunity there are
perception that is developed
within the mind of people that
male workers are not effective
then female. However, this act
ensure that all the equal and
they all need to be provided
with equal growth opportunity.
Employment act: It is essential
that all the workers should be
provided with pension and
other benefits to workers.
Further, worker also have the
right to ask for safety through
equipments. This law is
helpful to empower workers
and to support them in order to
perform effectively within the
organization.
Disability
discrimination act 1995: There
are condition in which people
have disabilities due to which
they are given job. In this
context, all the organization
can not deny to provide job to
people who have disabilities. It
is essential that all employees
even with disabilities are
provided with opportunity to
work.
All the above given
laws are helpful enough to
support employees with the
organization and to make sure
that all are treated equally.
Further, the discrimination is
not done to workers on the
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individuals and it enables to
develop interest over the work
they perform. In order words,
this law enables workers to get
themselves protected form
exploitation.
basis of age, gender, caste,
religion, creed, etc.
TASK 3
3.1 Contract legislation in relation to travel and tourism customers
To,
Travel assistant
Contract can be determined as an agreement that is conducted among two or more then two
parties. It is dependent over the terms and conditions that decided by parties under contract. In
context with travel and tourism, contract is imposed on obligations and duties of travellers and
organization. In this context, organization that deliver their customers with services related
with tourism can claim for the payment for the services that are provided to travellers. On the
other hand, customers have right to claim for damages if negligence is caused on the side of
firm. In order to be valid contract, there are different set of factors that are considered and they
are as follows:
Offer: Offer can be determined as the chance that is given by a party for getting into an
contract. For example, when a firm related to tourism sector offers an tour for different
destination and this includes hotels and transportation. Looking to the offer, firm is the one who
given offer.
Acceptance: When the offer given is accepted by other party, then it is known to be
acceptance. As per the above given example, when a person like the offer, then it is accepted
and for that client will buy the package.
Consideration: In a contract all the parties should be benefited. In this context, as per
the tour packages made by the firm is an offer made. The firm will get benefited from the
payment that is made by the client. On the other hand, client will get benefited as they will be
able to visit all the places that are included in the package.
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Capacity: In accordance with is factor, all the parties should legally be eligible towards
framing a legal contract. In order to form a contract, one should not be minor, prisoner or
should not have mental issues.
There are different type of contracts that can be undertaken in travel and tourism sectors
and they are as follows:
Holiday contract: It is important that there is proper description about transportation,
hotel for stay and the services that will be involved in the package. There are different type of
terms and conditions that are involved and they are as follows:
 All the employees involved in the packages should be provided with all type of tools
and equipment so that proper care is provided to clients.
 All the terms and conditions that are involved in the packages are known to be implied
terms.
 In the contract all the name that will be included in the package should be included. For
example, it includes name of hotel, name of the location, type of room, what meals will
be provided, total expenditure, etc.
Supply of Good and Service act 1988: All the goods and services should be delivered
that are included in the contract. There are certain expectation that client have when they enter
the contract or select the package. In this context, it is the responsibility of tour operator to
make sure that they deliver all the goods and services that are included in the contract.
3.2 Consumer protection legislation in relation to travel and tourism customers
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Government of UK play vital role in designing consumer protect act and it is helpful enough to
provide effective protection to consumers. There are conditions in which they are get in trap of
fraud and unfair trade practices. It is important for the tour operator to make sure that all people
who make use of their packages should follow certain laws and legislations. As per the given
case scenario that is of a person who took a package for Spain and returned as he was not
satisfied. More specifically, the services provided at resort were not proper. In this context,
there are certain legislations that has to be considered so that travellers can be satisfied.
Right about privacy: As per this legislation, it
is important to make sure that all the hotels involved in the package should not disclose the
name of client. In order to provide information to any other, it is essential to take up prior
permission for the client or customer. In this context, hotel and reports play vital role as they
are main part of travel and tourism.
Maintaining proper records: There should be proper records maintained regarding to
booking made and the type of services that client has entitled. For a minimum period of five
years, the travel agency should maintain the records.
Right to get appropriate information: As per
this information, it is essential to make sure that proper information is conveyed to client
regarding the all the services that are included in the package. This is helpful enough to develop
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trust and confidence over the mind of customers. Further, pictures of the places that will be
visited should be included and it should also include images of hotel, restaurant, food, rooms,
etc.
Right to get services at fair prices: It is also the responsibility of organization to make
sure that all the services that are included in the package should be at affordable price. There is
not right to firms to charge monopoly pricing.
Right to obtain information about the features of tour
packages: There should be detailed information about the destinations that will be covered and
the total price that will be incurred. The advertisement that is developed should is correct and
the information should be similar with the pictures displayed on the packages.
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TASK 4
4.1 Ethical dilemmas faced by the travel and tourism sector
There is another name for ethical dilemma and that is moral dilemma. This is a type of situation
in which mental conflicts take place between moral imperatives. In such condition, it is
important to select one alternative for the firm. It was in the year 2007 when TUI travel was
introduced and it was developed with the merger of Tourism division of TUI AG and First
Choice Holiday Plc. This is a type of situation in which issues arise in making decisions.
Similarly, there are different type of problems that are faced by the firm in travel and tourism
sector.
 There are issues faced in relation with harming natural resources, gender and radical
discrimination, bribery, sexual harassment, providing unhealthy food, etc. can be
determined as the main areas of ethical dilemma. In this context, corruption means
making use of power for the benefit of themselves. In this context, it increases illegal
actions, extortion, embezzlement, etc. all these should be followed or occur and it is
forbidden.
 TUI is liable to make sure that they safeguard natural resources. This way it is helpful to
secure the environment and protect the community. For this purpose, it is also important
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to ensure that wastage is reduced and steps are take to develop proper quality services.
Further, reuse and recycling should be used as it protects the environment and natural
resources at high extent. Tour packages should be developed in such a way that natural
resources may not get negatively affected.
 Child labour who are used for cleaning, exploitation and helpers should be stopped.
These can be considered to be ethical dilemma within travel and tourism. In this context,
it is the responsibility to ensure proper security to workers and they should be given
their rights that should be followed.
 After the introduction of Equal Treatment Act in EU, it is being identified that male and
female are not treated equally. Discrimination that take place on the basis of gender is an
ethical dilemma. With this respect, it is important to make sure that equal right is
provided to both male and women with equal opportunity.
4.2 Analysing the Corporate Social Responsibility (CSR) policy of a specified travel and tourism
business
Corporate social responsibility can be determined as sustainable development that delivers
environmental, economic and social advantages. To the people who are involved with the
business. Main aim of TUI is to deliver customers with high quality services. In order to do so,
firm focus over CSR framework. This way they are able to reduce wastage, empower
colleagues, reduce carbon emission, etc.
Destinations: Cited firm that is TUI provides to suppliers management in decision
making for destination. In this context, they make use of social and environmental contractual
standards. Further, they also conduct regular check-up so that the issues related with clients
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health can be eliminated. However, when any type of issue is identified, then appropriate steps
are take with the help of which issues can be resolved. In addition to this, planting trees,
charitable donation, etc. are also considered.
Customers: Cited firm keep track over their customers. This way they get understand
the needs and requirement of clients. Accordingly, packages are developed so that strong
customers base can be developed. With time there are many changes that take place with in the
taste and preference of customers. However, by understanding the changes, tour packages can
be developed. This way the rate of satisfaction for customers can be raised. In addition to this
competitive advantage can also be attained.
Carbon management: Another focus on TUI is to reduce the rate of CO2 emission.
Further, conservation of fuel programs provides high assistance with an aim to reduce carbon
footprint of the aviation. Moreover, it also includes sustainable aviation and EU Sky project can
be determined as business practices that are helpful enough to reduce the rate of carbon
footprint. This way it has positive impact over the environment. For this it can be stated that
TUI contributes effectively in order to support the society.
Colleagues: TUI travel provide their employees with adequate support and opportunity
so that they will be able to develop their skills and capabilities. This is done by adequate
monitoring by managers. As per the monitoring done, the areas in which improvement is
required are identified. Accordingly, workers are provided with training with the help of which
skills and capabilities are enhanced. This way better services are delivered by workers to
clients.
CONCLUSION
From this report, it can be articulated that there are different type of legislation and
policies that are given by government and all should be followed. Further, it is also important to
make sure that workers within the organization are not being discriminated on the basis of
colour, race, religion, creed, etc. When workers are discriminated, then it has negative impact
over the business and it also affects the performance of employees. Further, research should be
conducted frequently in order to know the taste and preference of customers. As per the findings,
packages should be developed. This way more and more customers will be attracted and
profitability can be raised.
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