Travel Agency Quotation and Negotiation: A Case Study

Desklib provides past papers and solved assignments for students. This project explores travel quote preparation and negotiation.

Tourism
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Table of Contents
Assessment 1 – Short Answer Question................................................................................3
Assessment 2 – Portfolio.....................................................................................................9
Part 1 – Preparing quotes to meet client needs....................................................................9
Scenario A – Mrs. Jenni Lau and Mrs. YukinaChang......................................................9
Scenario B – Mr. Jonathan and Mrs. Geraldine Arkin....................................................11
Scenario C – Ali Hadid.............................................................................................. 13
Scenario D – Aimee Walker.......................................................................................14
Scenario E – Mr. Kenneth Vincent..............................................................................15
Part 2........................................................................................................................... 18
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Assessment 1 – Short Answer Question
1.
a.
 First of all, the budget from the customer needs to be asked in order to prepare
the quotation.
 Then the number of guests that are to be invited to the wedding needs to be
known.
 The kind of decoration the customer wishes for needs to be known.
 The cuisine and decoration desired by the customer need to be addressed
(Parker, 2019).
b.
 Travel backpacks
 DSLR Cameras & camera lens kits
 Power banks
 Portable laundry system
 Sand-free mats
 Inflatable travel bags
 Wi-Fi travel hotspot
c.
 Amazon.com
 Ebags.com
 Globaltravelproducts.com
 Traveluniverse.com
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 Travelgear store and online site
 Bagworld store
2.
John visited the travel agency on 10th may for a trip to be organized on 10th September, when the price for
September trip was fairly low due to advance booking. However, now on 1st September, the bookings
cannot be made with the same prices as it's too late. This scenario needs to be clearly explained to John. It
is also not sure if the bookings for the hotel stay are available. In such a situation, one can call the hotel and
request a room and booking. The flight tickets can be booked but at a high price.
3.
a.
As Australian consumer law is really strict the consumers must not be fooled about rents, travel fares,
baggage handling disclaimers, airline tickets etc. all the agreements must be within the Australian
consumer law (Consumerlaw, 2019).
b.
To avoid paper waste and pay more attention to being environmentally friendly, one can use an
online platform to communicate with customers, airlines etc. The quotations must be sent online and
the customer's feedbacks must also be taken online.
4.
Based on the Australian Consumer Law, detail the organization's responsibility for:
a. nominating and charging a cancellation fee
The consumer has to be given a refund if the service was canceled because of the mistake of the
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travel agency. Also, the consumer can ask for extra compensation for damages and losses.
b. providing information on potential price increases
The information regarding an increase in price must be disclosed to the customers immediately and
without any delay. The medium of communication to inform about the price increase must be the
same as the medium previously used to book the tickets.
c. providing refunds
The refunds must be provided if the service was canceled due to the agency's mistake. However, if it
was not the travel agency's fault because of which the service was canceled, then no refund has to be
made.
d. supplying products as described or substituting suitable products when the product
is unavailable
The products must be supplied as desired. If the customers ask or agree on substitute products then
only they must be given.
5.
What would be a reasonable timeframe to produce a quotation?
The timeframe must be according to the customer. However, the average period is 3 days.
6.
What type of fees can a travel consultant charge a customer?
The fees for consultancy, fees for airline tickets, rent and fares for hotel booking, fees for travel products
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provided.
7.
List five (5) types of products that a travel consultant may quote a customer for:
 Travel bag packs
 Cameras
 Portable chargers
 Fares for cars, other means of transportation for sightseeing
 Portable Wi-Fi
8.
a.
Jeff is wrong at mishandling the situation. The suggestion for Jeff is to keep a separate diary and
maintain a separate note for each customer. Jeff must again do research and quote the price to this
particular customer as one cannot be irresponsible towards work. Jeff had missed out a major
detail by not mentioning the hotel name and he must apologize and correct the mistake. Jane must
be communicated with an apology letter and a fresh quote entailing hotel's name, airline name,
departure date and time. Also, Jeff must thank Miss Jane for being patient with him.
9.
The Product managers of manufacturing companies such as steel, plastic etc. do cost negotiations with
suppliers.
10.
 To bring out the manufacturing cost and improve the profit margins.
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 To maintain the quality of work by buying better quality material but at a lower cost.
 To maintain the good quality image in public eyes (Business.qld.gov, 2019).
11.
 Mikes
 Speakers
 Wi-Fi connections(router)
 Stage
 Visual display
 Podium
 Laptops for presentation
12.
 Laptops
 Wi-Fi connections
 Podium and stage
 Mikes
 Conference tables and chairs
 Water and restroom facility
 Electricity & lighting
13.
Today’s date is the 20th of July and you have three (3) customer bookings below, based on
their date of departure. Please place the bookings in the correct order of urgency:
 Robert Maskos – 8 Oct
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 Lyndsay Bail – 15 Jan
 Joseph Roberts– 10 Sep
1 Joseph Roberts – 10 Sep
2 Robert Maskos – 8 Oct
3 Lyndsay Bail – 15 Jan
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Assessment 2 – Portfolio
Part 1 – Preparing quotes to meet client needs
Scenario A – Mrs. Jenni Lau and Mrs. YukinaChang
1.
TRAVEL QUOTE
Customer Name Mrs. Jenni Lau & Mrs. Yukina Chang
Contact(s)
Date quote provided
Departure date 4th March 2017
Your travel consultant
Product (e.g. accom, tours,
etc.)
Details – features, limitations (standard
room twin bedded, air conditioning,
TV/DVD, free Wi-Fi)
$ Costs
Accommodation Studio room at the Mantra 207
Rail Travel Melbourne to Adelaide- Red Premium
Service
282
Accommodation Superior City Room at the Stamford Plaza 454
Tours Kangaroo Island Wilderness Safari 1260
Accommodation Superior City Room at the Stamford Plaza
Hotel
681
Rail Travel Adelaide to Melbourne- Red Premium
Service
282
Insurance Basic cover for cancellation and baggage
for two people
129
Total 3295
Total Quotation Price: $ 3295
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Deposit Payable:
Secondary quotes – for your consideration
Booking conditions – please read carefully
General Conditions:
Deposit in hotels: A minimum deposit of $55 per adult or equivalent is required within 7 days
of confirmation of booking
Minimum Booking Requirement: Service fee would apply of $27 per booking if booking is
less than $150
2. Calculation of commission
 Travelpoint Holidays Package
Price = $ 2602
Commission = $312.24
 QBE Travel Insurance
Price = $129
Commission = $ 32.25
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Scenario B – Mr. Jonathan and Mrs. Geraldine Arkin
1.
TRAVEL QUOTE
Customer Name Mr. Jonathan & Mrs. Geraldine Arkin
Contact(s)
Date quote provided
Departure date 22nd March 2017
Your travel consultant
Product (e.g. accom, tours,
etc.)
Details – features, limitations
(standard room twin bedded, air
conditioning, TV/DVD, free Wi-Fi)
$ Costs
Travel Sunlander from Brisbane to Cairns 453.2
Tours Great Barrier Reef Cruise with Coral
Princess Cruises(Upper Deck
Stateroom)
4580
Insurance Basic insurance to cover cancellation
and luggage.
129
Accommodation Trinity Beach Club Holiday Apartments 390
Accommodation Travel home on The Sunlanderfrom
Cairns to Brisbane
Not Provided
Travel Sunlander from Cairns to Brisbane 761.2
Total 6313.4
Total Quotation
Price:
Deposit Payable:
Secondary quotes – for your consideration
Booking conditions – please read carefully
Travel Insurance Conditions:
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The plan ends once the tourist has returned to the usual place from where the trip began
Plan Cannot be suspended during the insurance period
Other Conditions:
Cancellation fee could be imposed on the customer which may extend to 100% of the fare
Full payment for Travel would be required at the time of booking
2. Calculation of commission
Sunlover holidays package
Price =
Commission =
QBE Travel Insurance
Price = $129
Commission = $32.25
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