Detailed Analysis: Legislation and Ethics in Travel and Tourism Sector

This report delves into the crucial aspects of legislation and ethics within the travel and tourism sector, examining the legal and regulatory frameworks that govern the industry. It analyzes the legal and regulatory framework of travel and tourism business, air, surface, and sea transport laws, and the impact of principles on health, safety, and security legislation. The report also explores legislation related to equality, contract legislation, and consumer protection. Furthermore, it investigates ethical dilemmas faced by the sector, including corporate social responsibility policies. The report uses the examples of Acorn Tourism Development Consultants and TUI, providing a comprehensive overview of the legal and ethical considerations that shape the travel and tourism landscape.

Legislation and Ethics in
Travel and Tourism Sector

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1 ...........................................................................................................................................3
1.1 Legal and regulatory framework of travel and tourism business.....................................3
1.2 Air, surface and sea transport law....................................................................................4
TASK 2 ...........................................................................................................................................5
2.1 Impact of principles on health, safety and security legislation........................................5
2.2 Legislation related to equality in UK tour operator and travel agency............................7
TASK 3............................................................................................................................................8
3.1 Contract legislations related to travel and tourism ..........................................................8
3.2 Consumer protection legislation related to travel and tourism customers.......................9
TASK 4 .........................................................................................................................................10
4.1 Ethical dilemmas faced by travel and tourism sector.....................................................10
4.2 Corporate Social Responsibility policy..........................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES.............................................................................................................................14

INTRODUCTION
There is important role of legal roles and rules which make tour and travel business
effective and efficient. It is essential that organisation has to follow them and make policies
accordingly. It is important for company to follow them so there is no involvement of
government in business operations (Battour, Ismail and Battor, 2010). There are possibilities that
due to change in legal policies then there is requirement of proper assigning duties so it can be
implemented in better way. Tourism consultancy firm delivers knowledge about change in
policies which can be effectively applied by management of company. This report is based on
two organisations one is consultancy firm i.e. Acorn Tourism Development Consultants and TUI
which is tour and travel operator. Acorn Tourism Development Consultants is situated in
England, UK. There is discussion about Legal and regulatory framework. Surface, air, sea
transport laws and, impact of principles of health, safety and security laws and legislation related
to to equality.
TASK 1
1.1 Legal and regulatory framework of travel and tourism business
Acorn Tourism Development Consultants has different concepts which can be
implemented in better and effective manner. There are different rules and regulations which are
related to company and it is essential to make policies as per government norms. It is essential to
form policies which are effective in achieving task and gaols. Travel and tourism business is one
of the fast growing industry, which can be effective for performing actions. In Acorn Tourism
Development Consultants, management has to deliver policies in effective way so it helps in
growth and development and effective application of strategies (Buhalis and Darcy, eds., 2010).
Tour and travel business means to visit some place for the purpose of vacation. It is
essential to collect all the data which help in performing activities in systematic way. Visitor are
also aware of framework which has to be followed. Consultancy firms play vital role these days
in describing policies to visitor and it is effective for creating good environment in society. There
are many parties associated with tour and travel industry such as seller, buyer, transport facility,
accommodations, etc. so it is essential to perform actions as per guidelines. There is requirement
of various decisions which are required to be taken by company in performing actions in better
and effective manner.
Some of the acts are as follows-

Development of Tourism Act, 1969- This act was enacted by British Tourist Authority.
Aim of this act is coordination between various organisations which deals in tours and travel
business. To implement this act more effective manner British Tourist Authority had merged
with English Tourism Council (Chuang and et. al., 2014).
Transport Act 1980 and 1985- This act is used for expressing tour routes above 30 miles.
As there is increase in competition of national and private buses so this act is effective for them.
Act of 1985 covers cons of 1980 and this provides opportunities to private buses to operate at
different routes.
Package Travel, Package Holidays and Package Tours Regulations 1992- This aims at
establishing tour business inn effective manner. There are many difficulty which affect
customers perception, this law helps in solving those problems and work in proper manner.
It has been understood that legal laws are indispensable for company success and
development because it aids in controlling possibilities of losses. Along with this, number of
fraudulent activities are taking place at workplace due to which it create problem for company
success. Thus, legal bodies are engaging in designing several laws to regulate misinterpretation
at workplace.
1.2 Air, surface and sea transport law
There are many laws in travel and tourism business and it can be implemented in
effective manner by legal person's advise. There are possibilities that there is change in
perception of person, so it is essential to apply laws as per situation. There is difference in laws
related to air, land and sea which are necessarily followed with organisation. Acorn Tourism
Development Consultants defines passengers, luggage, etc. terminologies and in case of loss
related to it then it is essential that consultancy firm must apply regulations in best way. In case
of losses there are some liability which can be implemented on defaulters (Dawson and et. al.,
2011). Surface, air, sea laws are discussed below- Surface laws- International Carriage of passenger by Road Act , 1979 protects the
interest of passengers which are visiting different places. In case of any damage to
consumer, this damage includes physical, mental, disorder or damage of luggage. In this
case they can file petition under this act and claim can be recovered. There are di9fferent
factors which has to be considered by cpmao0ny, there must be proper and effective
tools which has to be used for giving proper safety to consumer. In case of lack of

equipments then this affects business image in industry and visitors are not ready to
believe over these factors. In surface travelling it is essential to adopt source which is
most effective and time saving for consumer. Laws must be followed effectively hence it
helps in performing actions in more better way. Air laws- There is more trend of air transport in UK. There is requirement of various
documents which are helpful in performing actions in better and effective way
(Dickinson and Lumsdon, 2010). There are one norms which are related to airways and in
this case it is essential that passenger must be ware about their things and luggages.
Sometimes there is long distance travelling with non stoppage in this case there are
different factors which has to considered by management of company. There are laws
related to travelling in air transport hence it is essential that passenger must take care. As
people go outside there country so they are not aware about norms, so it is essential to
have some knowledge about laws which can be used in case of emergency.
 Sea laws- Sea is the area in which there is use of water. In UK there is ravelling through
under water to save time and this is law talks about it. The Warsaw Convention 1929
talks about documents which are required for sea travelling (Fenclova and Coles, 2011).
There are different health problems which arise at the time of travelling. In case of
discrepancy in terms and conditions and reality then person can claim money and this is
effective with the help of management and visitors. E.g. in case company is not having
taking about health issues or precautions to be taken at the time of water travelling, and
any problem arise then this affects image of company.
TASK 2
2.1 Impact of principles on health, safety and security legislation
Tours and travel business are effective for performing actions in better and effective
manner. As there is growth stage for tour business, so it is essential to perform actions in way
which is fruitful for growth of company. There must be some legal advisor which helps to deal
with different situation and coming with new and innovative ideas. There are different factors
which can be implemented to enhance good image in industry. There are many policies which
can be implemented in better and effective way. Organisation has to perform activities in better
and effective through proper and efficient manner. Employer as well as employee has to make

policies which are competent to external forces. It is essential that organisation has to perform
activities in way which help to satisfy need of society (Forno and Garibaldi, 2015).
TUI is tour and travel operator which are effective for achieving business objectives. It is
essential that organisation has to analyse need of society and then take actions in appropriate
manner. Business runs ion environment and there are many changes taking place in society, so it
is essential to analyse situation and then take actions which due care and verification. There must
be good and cool relations among employer and employees so this creates good environment in
performing activities in proper and effective manner. Health of employees as well as consumer
one of the major component in company. There are different risk associated with tour and travel
business which can be solved with the help of awareness of workers as well as employer. There
must be proper and effective approaches which must be used by organisation which assist in
creating safety environment at workplace (Gössling, Scott and Hall, 2013).
There should be proper system which helps in achieving targets and provide satisfaction
to workers. There must be proper light, ventilation, hygiene , toilet facility which are effective
for creating activities in better and effective manner. In case of discrepancy in safety and security
services, then there are possibilities of injury too employees and this creates dissatisfaction
among workers. There are some acts related to health and safety which helps in providing
assistance to workers and their safety.
 Guidance- There is requirement of guidance which are effective in performing activities
in better and effective manner. These guidelines helps to perform business operations in
better and effective manner. Governmental policies which can be implemented in
performing business operations in better way.
 Approved activities- There are some operations which can be used to perform activities
in better way. It is essential to perform operations in relevant way so best results can be
positive and fruitful. These actions are effective with the joint efforts of employer and
employees. It is essential to perform activities in better way. It is necessary to perform
activities as per government norms of health and safety laws.
 Regulations- It means there are some roles and responsibilities which can be take part of
organisation. TUI is the company which works for tour and travel business so it is
essential that organization has to perform actions in best and effective manner. There is
requirement of proper strategies related to safety so there is no discrepancy among

workers which affect business operations. While new employees come to TUI there is
requirement of training through which they came to know about culture, environment
within company (Guttentag, 2015). In case of change in technology then it is essential
training program which is effective in achieving targets. Notice of signs and precautions,
handbook regarding employees issues, regular advise in case of need, etc. are part of
regulations. Some major regulations which need to consider by the tour operators are
health and safety act 2006 where it is a major duty of operators to provide better services
to their clients which ensure their safety. This health and safety act enable in defining
things better and effective in frame so that suitable legislative working get done. This
regulation is appropriate as per an individual perspective so that their level of trust
towards such organisation could be enhance better.
2.2 Legislation related to equality in UK tour operator and travel agency
There are different employees working in tour and travel business. It is important to
perform activities in better and effective manner (Hall, Scott and Gössling, 2013). Management
of TUI has to frame policies which are effective for creating equality in organisation. Through
equality there is requirement of proper guidelines to employees. Some act related to equality are-
sex discrimination, 1975, disability discrimination act 1995, employment equality act 2003,
equality act 2006, etc. As per these acts it is clear that organisation must consider customers
equal are the time of rendering services.
Sex discrimination act, 2010- This act provides security to workers and consumer at works place
from being discriminated on the basis of gender, caste, marital status, etc. Under this act, all
individual have to treat equally where women have equivalent right as per men. This act
facilitate to draw valid and suitable consideration of working so that chances of discrimination
could be reduce. Thus, certain number of aspects which supported under this legislation are
describe and define as follow:
 Direct discrimination- In this there is discrimination on the basis of set standards.
 Indirect discrimination- This difference arise due to difference in services which are
rendered by TUI.
 Perception discrimination- There is difference in perception of workers which are
affected due to change in business policies (McCabe, Joldersma and Li, 2010).

 Harassment and Disability- Harassment means forceful activities with employees. There
is no consent of person in Harassment. There is requirement of proper actions against
this, so employees feel save at workplace . These helps in performing activities in better
way and efficiency of workers does not get affected. Company has to perform activities
which help in creating good environment and hence it helps in analysing and competing
with competitor's practices.
TASK 3
3.1 Contract legislations related to travel and tourism
There are different legislations which can impact the travel and tourism customers.
Tourism industry can involve different customers,firms and sellers. Legislation are created so
that there can be rules regarding behaviour and attitude of various users. Through this they can
behave in a proper and effective manner (Reddy and Qadeer, 2010). So hence these rules and
regulations are very important for users so that perception can be changed. So hence legislations
created by Acorn Tourism Development Consultants for customers are-
Contracts related to package holidays: There are different rules and regulations created
by the agency so that customers do not face any problem related to package holidays. Proper
remedies are available to all customers so that they do not face any problem. So it is
responsibility of operator that proper rights are available to all users so that there are no issues
and problem faced by various customers (Smith and et. al., 2010). Through this customers cannot
faces any issues and hence they can feel happy and satisfied through this law. There are various
laws related to package holidays that is agreement between customers and agent is to be
mentioned. Hotel room which is provided to user can be in a clean condition. All information
related to packages in contract are detailed in brochures and there can have common terms
between seller and buyer.
Contract of supply of goods: In this there is law which means that all consumers can
expect reasonable rate and conditions of all goods and services which are to be provided to all
consumers. For example when there is a contract of hotel room of customers and seller then
room of hotel is in good conditions so that customer do not faces any problem. Room can be in a
clean condition and they follow all standards conducted by health and safety laws. Through this
all problems related to user can be solved.

 Valid contract: Contract is agreement between two persons in exchange of some money
and it is enforceable under law. So elements of valid contract are which need to estimate
in travel and tourism sector as well by tour operators define as follow:
◦ Offer: It means offer is to accepted by another party (Swanson, and Edgell Sr, 2013).
Thus, for providing package it work as a offer to an individual. This enable and
facilitate to draw valid and appropriate thing in context. Offers could be in frame of
various kind of package which define by tour operators.
◦ Acceptance: Offer can be accepted by another party. This is done after discussing
relevant facts with agent. The next thing of valid contract is acceptance where clients
have a right to accept of reject the package. If they like price of package deliver by
company then they could accept it otherwise they have right to deny.
◦ Consideration: It means that sufficient money is to be paid by buyer to seller. For
example company can take proper money from customers after discussing with travel
agent as they only charge the money from users. Every package have deliver certain
value which define in frame of several consideration or price on which tour operator
provide them. This consideration need to accept or reject by an individual as per their
wish.
◦ Capacity: Any customer can enter into contract when they attains the age of 18.
3.2 Consumer protection legislation related to travel and tourism customers
There are different legislation which are related to different customers. Through these
customers are protected and they give full rights to all users so that they can fight against the
seller. Various consumer protection legislation performed by Acorn Tourism Development
Consultants are-
Trade description act, 1968: According to this act services are to be advertised can be true
and accurate so that buyer do not face any problem (Whitfield and Dioko, 2012). They can be
correct according to description which is mentioned in brochures and other advertisements. The
traders can ensure that the information and data written in description is not according to their
interests so hence they can give correct and right information related to details of tourism and
holidays in proper and accurate manner. It also give rights to all consumers that they can void the
contract if package holiday and other packages are not according to description which is
mentioned on these packages.

Consumer protection act, 1947: In this act consumers are protected against any unfair
practices done by seller. So hence service provider has to seller has to provide all details which
are in travel packages. They have to charge reasonable prices which is mentioned in packages
and cannot charge more rate which is mentioned. Consumers can also be protected against
quality of prices which means that if it do not match according to descriptions and standards then
consumers get full rights. So hence in such a case that consumers are charger more price or any
other misconduct by seller related to packages then consumer can breach contract or they can file
a case in redress al court.
Package and travel regulation act, 1992: According to this act company has to provide
whole data related to packages. They have to sell packages which are in combination and hence
consumers have to pay single price for all packages (Battour, Ismail, and Battor, 2010). Firm
have to provide full information related to packages. They have to disclose whole information at
time of creating the contract. Thus it is important so that there are no frauds and cheating with
customers in holiday packages.
Unfair trade practices act, 1992: According to this act consumers are protected from
unfair and cheating done by seller. So hence consumers have full right in case of cheating and
frauds and they can move to court also. Thus users can get full benefits in contract.
TASK 4
4.1 Ethical dilemmas faced by travel and tourism sector
There are some morale which are effective through perception of company and this is
essential to perform activities as per norms of organisation. There are various factors which has
to be implemented in better way, so this helps in performing activities in better way. Government
has to perform activities in better way so this creates good environment in tour and travel sector.
There are possibilities that due to change in business environment, there are possibilities of
change in perception of company (Buhalis and Darcy, eds., 2010). There is change in climatic
factors which affect business of travel and tourism business. There are many other departments
which helps in performing activities in better and positive way. It is essential to give good
impression to visitors so it helps in improving revenue of country. There are various factors
which have to accept which are related to ethics and morale. Sometimes there is difference in
thoughts of people so it is essential to perform activities in better way.

Social and cultural values of company are effective for achieving targets, TUI works in
society so there are possibilities of company,. It is essential to perform activities in better and
effective manner. There are many possibilities that due to change in environment of place in
effective manner. Hospitality, transport, etc. are some department which sometimes creates
discrepancy in working style and operations of company. In case of doubt in operations then
management of TUI must use approach which is effective for growth of business. There must be
contact with employees so employer came to know about mindset and they can motivate them to
perform activities with more effective manner. Government promote ethical concept which help
in achieving targets in better and effective manner. There must be training of morale and ethics
which help employees to judge difference between right and wrong (Chuang and et. al., 2014).
In organisation, laws must be followed so it has positive impact on working style and
government will not interfere in their activities. There must not be difference between women
and men in terms of salary or compensation. There are many employees working in TUI, there is
difference in perception, through communication manager can motivate them to perform
activities in better and effective way. Society's need are changing through possibilities of
assigning changes in plans and policies and it must be used in proper way. Organisation has to
form activities in proper and effective way through proper research. New resources which are
effective for performing activities in better way. Natural resources must be used ethically,
polluting of earth must be reduces and manager of TUI motivate workers to protect resource4s in
better way.
Ethics refer to the moral values and principles which govern the decision and actions of a
group or individual. Ethical advertising should be undertaken by organisation following certain
criteria such as ignore marketing of harmful service, promoting sexism etc. Unethical advertising
include false information, degrade product of rival, exaggeration of claims, misguiding
information, obscene etc. which is needed to comply by TUI. This is essential for organisation
serve the set of terms according which activities are undertaken in order to avoid dilemmas. This
is fundamental for Travel and tourism organisation to follow and undertake the concept of ethical
and unethical advertising and promotion methods in order to achieve their business objectives
without any issues. It overall assist in reducing ethical dilemmas which should not be emerged
within a working organisation while developing a certain service within working organisation in
effective manner. Through developing corporate social responsibility, responding toward ethical

consumerism, social and environmental auditing and creating proper codes of practice etc.
organisation can effectively emerge within the working environment in efficient manner.
4.2 Corporate Social Responsibility policy
Corporate social responsibility can be defined as the business approach which contribute
major part in the sustainable development through delivering social, economical and
environmental advantages for entire stakeholder. This is essential and a very broad term which
address numerous topics such as corporate governance, human rights, environmental effects and
health and safety etc. Concept of CSR activities is effective only with the help of employer. As
per government norms it is important to perform activities which are effective and beneficial for
the growth of society. This concept arises so there is sustainable development in company. As
per this concept there is requirement of resources which they arise from nature so it is essential
to perform activities which are effective for the development of society (Dawson and et. al.,
2011). There is requirement of equal chance given to nature also to be protected. If CSR
activities are not done then resources may get is not done then resources will get endangered and
it affects society adversely. TUI is big name in market so through CSR activities they can create
awareness about their brand and it creates trust and loyalty factors in mind of consumer. It is
essential to donate some amount of revenue towards society. As per this concept there is less
wastage of resources and hence cost of product and services get reduced.
Profit: Corporate social responsibilities are beneficial for a working organisation in
numerous ways encourage business to act ethically as well as to consider the environmental and
social influence of organisation. In regard of mitigate and avoid detrimental impact of activities
of business on society. Numerous profits are being delivered or supported by organisation within
social and environmental aura which are mentioned as below: Social: Society is delivered numerous benefits including employment and different
emphasise in the standard of living of citizen. This reduce the poverty and miserable
condition among society leading to a better world.
 Environmental: Through the profiting society, there are numerous benefits which are
rendered to the environment as well. Social awareness create proper communication and
information of issues associated with environment improving the basis condition.
Hence, the benefits of social and environment profits are availed by the assistance of
CSR activities which are interrelated in terms of development. Through the travel and tourism