Report: Legislation and Ethics in Travel and Tourism Sector

This report provides an overview of legislation and ethics within the travel and tourism sector. It explores key contract laws such as the Contract for supply of goods 1979, the Unfair Contract Terms Act 1977, and the Package Holiday Regulations 1992, explaining their significance in governing agreements between companies and customers. The report also discusses consumer protection legislation, including the Trade Descriptions Act 1968, the Consumer Protection Act 1987, and the Food Act 1984, emphasizing their role in safeguarding consumer rights and ensuring service quality. The analysis highlights how these laws impact companies like TUI, aiding in customer satisfaction, building brand loyalty, and maintaining competitive advantage within the industry. The report also touches upon aspects of hotel proprietor liability and consumer rights, providing a comprehensive view of the legal and ethical framework that shapes the travel and tourism landscape.

Legislation and Ethics in Travel and Tourism Sector
Contract laws associated with travel and tourism sector
The contract is introducing as an agreement between two organisation or parties making a
legal obligation for both parties to perform specific acts. It involves all the needed data
and obligations that are govern and imposed by legal authorises. Within travel and
tourism industry, a contract is subscribed between company and customers in which
entire specification linked with tour. These laws mainly related with the supply of goods,
provision of services, valid contracts, laws of agency, unfair contracts and many other.
These are main contract laws which will help an organisation by increasing number of
customers and also maximise sales or market share. Some important and useful contract
laws related with travel and tourism industry will be explained as below:
The Unfair Contract Terms Act, 1977: This is a type of contract laws which is
mainly associated with the travel and tourism sector. Unfair Contract Terms Act is passed
by parliament in United Kingdom and this act not involves terms and conditions which
can output in negligence as well as breach of contract also. For example, if TUI as a part
of travel and tourism organisation promises high or better quality services but fails to give
them then organisation will have to face heavy penalties to the victim customers.
Contract related to package holiday 1992: This is another act that will brings an
obligation on the organisations in regrades to the accurate adherence of booking conditions
and terms. The aspects which are required to cover in a package holiday to fall in the part
of this act includes sale of package in United Kingdom, at inclusive price of package and
coverage of the time duration of 24 hours as well as cover the overnight accommodation.
With the use of this act, travel and tourism company has to give information earlier holiday
booked and after its reservation and earlier the holiday starts. The data which is required to
gives information about the transport dates, food, location, accommodation etc.
Contract for supply of goods, 1979: This act regulates the supply of goods which
are supply within United Kingdom. It binds both parties such as organisation or suppliers
to make transactions that is associated with supplying goods form seller to clients. This act
is performed with the support of price of trade good. One instance is that TUI can't use
barter system to manage or handle transactions with customers. This act will also support
travel and tourism organisation to increase number of customers and retain them long
lasting relationship. As it turns to support business by maximising is sales and profitability.
Therefore, above mention all types of contract laws are useful for travel and
tourism industry as these assist them by increasing customer base and also maximising
their sales and profitability ration. With the help of above acts, an organisation become able
to supply quality products and give better advantages in holiday package. As these acts
play an important role in attraction of large number of customers.

Explain consumer protection legislation in relation to travel and
tourism customers
There are various kinds of consumer protection legislation and accommodation services in
order to reap important outcomes that avail by TUI that are as follows:
Consumer protection:
Various laws and regulations prevails to safeguard the self-interest of consumers
that are as follows:
 Trade description act 1968: Respective act is the act of parliament of UK that
helps to prevent the manufacturer, retailers or service industries such as Travel and
tourism from providing misleading information to consumers in regards of spheres
on which they spend money. Respective law empowers the judiciary to punish
companies or individuals while making false claims against products and services.
In context of TUI by adopting respective legislation in protection of consumers so
that they can take potential decisions.
 Consumer protection act, 1987: Respective law or legislation act to make
provision in respect to the liability of persons in against damage caused by
defective products. It helps to service industries to giving one of best price and its
indications in order to amend consumer experiences positively.
 Package holidays and package tours regulations 1992: In the UK, any travel
and tourism industry who sells packages holidays have to comply with the
package travel regulations in 1992. the regulation was brought out to set for tour
operators and other travel organisers to denote their responsibilities. In context of
TUI they must follow the rules found in booking and conditions so that they can
sell maximum tour packages to their consumers.
Accommodation services:
In service sector various kinds of services offered to consumers under one roof
that not only proved beneficial to enhance level of experience but also in gaining
competitive advantages that are as follows:
Definition of Hotel/ Inn:
An establishment or building which provides the lodging and food and drinks to
travellers in order to enhance their level of satisfaction. In context of TUI which provides
no. of services to their consumers such as transfers, excursions or round trips, contributing
to quality assurance in destinations (About TUI Group, 2019).
 Rights of refusal (Hotel protection act, 1956): Under the Hotel Proprietors act,
1956 an hotel proprietor in certain situations are liable for losses or damage of
guest's property even it was not any fault of proprietor or staff of the hotel. In
context of TUI they by follow respective laws and regulations can be able to build
distinctive image in heart of people as it helps to create loyalty in marketplace.
 Food act, 1984: Respective law stated that local councils and department of
Health and human services administer are legally responsible to ensuring that
food sold to consumers should be safe and suitable to eat so that it never proved
harm to consumer health. In context of TUI by using respective regulations they
accountable to provide one of best quality food and use best serving style to
consumers in order to remain competitive in marketplace.