Legal and Ethical Frameworks in the UK Travel and Tourism Industry

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Legislation and Ethics in Travel and Tourism Sector
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Table of Contents
Introduction......................................................................................................................................2
Task 1 (LO1, AC1.1, 1.2, M1, M2, M3, D1, D2, D3).....................................................................3
1.1 – Explain the legal and regulatory framework of the travel and tourism sector with reference
to England and Wales......................................................................................................................3
1.2 – Discuss surface, sea and air transport law in relation to the carriage of passengers within
the legal and regulatory framework of United Kingdom.................................................................5
Task 2 (LO2, AC2.1, 2.2, M1, M2, M3, D1, D2, D3).....................................................................1
2.1 Evaluate the impacts of the principles of health, safety and security legislation on the travel
and tourism sector with reference to a UK tour operator and travel agency...................................1
2.2 Analyze legislation that relates to equality with reference to a UK tour operator and travel
agency..............................................................................................................................................2
TASK 3 (LO3, AC3.1, 3.2, M1, M2, M3, D1, D2, D3)..................................................................4
3.1 Explain contract legislation in relation to travel and tourism customers...................................4
3.2 Explain consumer protection legislation in relation to travel and tourism customers...............5
TASK 4 (LO4, AC4.1, 4.2, M1, M2.M3, D1, D2, D3)...................................................................1
4.1 Analyze ethical dilemmas faced by the travel and tourism sector.............................................1
4.2 Analyze the Corporate Social Responsibility (CSR) policy of a specified travel and tourism
business............................................................................................................................................2
References........................................................................................................................................5
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Introduction
Travel and tourism law and legislation is applicable in the sector of hospitality to enhance the
factors related to safety and security of the passengers who are using the services. Right and
equality agreement is arranged between the travel sectors and the service users in order to reduce
the risk of contravention of the agreement. In this study, various regulations and legislation
framework of United Kingdom are discussed. Travega is a UK based travel consulting firm
which has been selected for task 1, for task 2, the selected tour and Travel Company based in UK
is Trafalgar. In the second task, various concepts of security and health legislation are mentioned
to enhance the equality conception of UK tour and travel sector. Four Seasons Travel is the
travel agency based in UK that has been selected for task 3 and in task 4; the selected company is
Intercontinental Hotel Group (IHG).
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Task 1 (LO1, AC1.1, 1.2, M1, M2, M3, D1, D2, D3)
1.1 – Explain the legal and regulatory framework of the travel and tourism sector with
reference to England and Wales
SRA (Strategic Rail Authority):
The objectives and aims of SRA are encompassed in the Transport Act 2000. Travega follows
the objectives of SRA to enhance the transport facilities of the company. The main goal of this
organization is to expand the level of satisfaction of the tourists who are travelling to different
places (Jackson and Barber, 2015).
HSE (Health and Safety Executive):
It has been observed that the business of travel designated the chief officials who keep the
organization updated about the safety and health regulations in the business. Chief officials
supervises the defective tools, damaged equipments and other prospective risks to reduce the
chance of the accidents and create the service safer by nature (Lunt et al, 2015)
HSC (Health and Safety Commission):
It enhances security and safety matter of employees and the people who are working in the tour
and travel sector. It is observed that in Act of 1974, suitable congenial environment and the
security environment both are included to maintain sanitation and security matter in this sector.
Maritime Authorities:
Seafarer attestations are stated by these authorities where the authority provides guidelines based
on the commercial fishing as well as to create protocol for the hydrography program. The
authority keeps the business organization updated about the marine ecosystem as well as
alleviates the risk of overuse of the marine resources.
ABTA(Association of British Travel Agents):
Tours and travel strategies in Scotland, Britain and Wales are maintained by ABTA. The agency
is extremely responsible for supply of insurance, booking with withdrawal facilities.
IATA (International Air Transport Association):
In United Kingdom, the association encourages the collaboration between the airlines and the
tourists or the service users to provide the better, safer and enjoyable journey. Travega serves
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effective details to their customers about the air tickets and the schedule in that case the
customers can enjoy the holiday effectively.
ATOL (Air Travel Operators Licensing):
This authority provides transport and visa to the tourists so that the travel agencies can give
support the tourists in their holiday packages.
CAA (Civil Aviation Authority):
The purposes of this authority are to provide British Airways industries as well as it implements
the law related to aviation to enhance the tour and travel sectors in UK. The codes of conduct
and arbitration service are another essential part of the tour and travel sector as this authority
provides proper guidelines to manage the appropriate code for 5the business for the empirical
assistance (Caa.co.uk. 2019).
Criminal Law:
This focuses on the protection of the rights and the duties of the travel operators. It also provides
penalty for the contravention of conduct that has been performed by the tourism sector. The chief
officials of Travega maintain the rules and regulations of the criminal law to reduce the penalty
by the government and the other local authoritative bodies with perfect manner (WTTC. 2019).
Contract industrial tribunal:
This tribunal is created between the service provider and the workers who are working under the
tourism agencies in order to prevent the violation of contract.
ACAS (conciliation and arbitration service):
ACAS provides appropriate training to the HR managers, line managers and the administrators to
enhance the productivity and the profitability of the organization (Acas.org.uk. 2019)
Magistrate's court:
This provides the summary of crime, indictable crime and either way crimes so that the judges
can make right decisions made against the crimes.
Crown Court:
The major criminal cases are concluded in this and it regulates in 92 locations of England and
Wales.
Constitutional court:
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This court is meant for the supreme court of all the criminal cases of England, north Ireland and
Wales. Travega maintains all the past decisions of this court and make suggestions from the
protocol of the court to reduce the risk of contravention of contract.
1.2 – Discuss surface, sea and air transport law in relation to the carriage of passengers
within the legal and regulatory framework of United Kingdom.
Airport transport protocols and conventions:
Hague (1995):
The Hague protocol focuses on the rules which are related to the International Carriage by the air
transport. Another essential protocol of the airline transport is the Warsaw (1929). It determines
various codes to reduce the risk of death and injuries of the tourists or the service users in the
tour and travel sector (Aps et al,. 2015).
Carriage of Passengers’ by Road Act:
This Act is applied in every contract for the carriage of travelers and the contract is supplied on
the basis of the languages of the passengers to reduce the risk of contravention of contract. The
ACT is applied on the travelers who are travelling by the road. The load of carriages of the
passengers is stated in this ACT to demolish the risk of accident. Chief officials of Travega give
suggestions to their customers about the carriages and the essential advice while travelling; in
that case passengers can effectively enjoy their trip in a very methodical way (Travega. 2019).
Athens, London and Geneva Convention:
The Athens convention focuses on the carriage of travelers who are travelling by the sea. Geneva
Convention creates protocol for compassionate treatment in the war. London convention deals
with the safety matter of the international events based on London, for instance, Olympia.
Denied boarding compensation schemes:
This compensation scheme is effective when the travelers are rejected to board into flight
alternatively having a valid reservation air tickets. However, the chief officials of Travega
always keep their services updated with the recent regulations and rules of the government based
on the tours and travels.
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Explain the legal and regulatory
framework of the travel and tourism sector
with reference to England and Wales
SRA(Strategic Rail Authority)
HSE (Health and Safety Executive)
HSC (Health and Safety Commission)
Maritime Authorities
ABTA(Association of British Travel Agents)
IATA (International Air Transport Association)
ATOL (Air Travel Operators Licensing)
CAA (Civil Aviation Authority)
Criminal Law
Contract industrial tribunal
ACAS (conciliation and arbitration service)
Magistrate's court
Crown Court
Constitutional court
Discuss surface, sea and air transport
law in relation to the carriage of
passengers within the legal and
regulatory framework of United
Kingdom.
Airport transport protocols and conventions:
Hague (1995):
Carriage of Passengers’ by Road Act:
Athens, London and Geneva Convention:
Denied boarding compensation schemes:
Legal and regulatory framework in the travel and tourism sector
Leaflet
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Task 2 (LO2, AC2.1, 2.2, M1, M2, M3, D1, D2, D3)
Introduction
In this part, safety and health at work 1974, engages Liability Act 1984, sex discrimination Act
1975, Human Rights Act 1998 and the concept of fair trading are involved in this section.
Appropriate training to the employees of the tour and travel sectors is involved in this part. By
the effective training workers can maintain the work environment to achieve the productivity of
the organization.
2.1 Evaluate the impacts of the principles of health, safety and security legislation on the
travel and tourism sector with reference to a UK tour operator and travel agency
Fair- trading:
This section allows the tourism sector to deals with the services provided by 5he tourism
organization to their customers in safe and fair manner. This section sets regulations and rules
between the service provider and the service users to understand the level of performances of the
organization. Trafalgar investigates each and every issue of their shareholders and modifies the
performances to reduce the risk of performance fallacy. Employment Law also maintained by the
Trafalgar to provide the even opportunity to their workers on the basis of the performance not on
the basis of their religion, beliefs and sex. Data protection law allows the tour and travel sectors
to protect the personal data of their customers and the important data of organizational activities
with a secure manner. Equality and diversity legislation focuses on Equality Act 2010, in which
tour and travel sector enables the stability on their business strategies. It is observed that fair
environment within the working place enhances the communication level and the psychological
understanding between the customers and the service providers effectively. Health and safety
factors are inflicted on all the shareholders of tour and travel to reduce the risk of the health
injuries and the other risks in their provided service. In Trafalgar tours and travels, essential and
effective training has been given to the workers based on the safety factors and the handling of
equipments so that the workers can secure themselves and other shareholders in a safe and secure
manner (Trafalgar.com. 2019).
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2.2 Analyze legislation that relates to equality with reference to a UK tour operator and
travel agency.
According to the safety and health at Work 1974, workers of organization should protect the
safety, health and welfare at workplace of all the employees to enhance the present working
atmosphere within an organization. A sensible activity in a working atmosphere is where safety
tools and appropriate working condition tools are used to raise the safety factor of the workers in
a secure manner.
According to the Occupiers Liability Act 1984, a wounded visitor can easily assert for the
personal death and injury. As per the section 2(1) of this Act, it has been seen that there are two
types of risk such as wounds occurs due to the existence of natural disaster and the other one is
due to careless activities by the service providers. However, the money claimed for the injured
person depends on the type of risk they face. Safety of the customers and the workers is the prior
objective for any tours and travels organization. Both of the above mentioned Acts conduct
Trafalgar to remold the grooming session of their workers so they can easily handle the issues
related to the working environment in their workplace according to their priority (White, 2016).
Data protection, vicarious liability and duty of care:
Tourism sector protects the personal data and the financial information about an organization in
a secure manner to reduce the risk of activities of hackers. A perfect aid plan and an advanced
antivirus must install in the business to reduce the contravention of data. In vicarious liability
workers are always responsible for the issues related to the performances of the workers and they
are bound to give recompense against the performances of the workers. This brings precision in
tours and travels sector and the employers provide efficient and effective training to the workers
to grow their performance level with an innovative manner. Advanced technology has been used
in the tourism sector to increase the communication level with all their shareholders which
guides the managers to maintain all the activities of the workers in the workplace. In case of
Trafalgar, the human resource provides important information to the workers based on the
advanced technology to enhance their performance level within the working areas. In addition,
the management team of any organization should share the passwords only with the important
people in that case they can effectively and easily enhance their security and safety factors.
The concept of equality is very essential in tours and travels sector as it ensures managers to
appoint appropriate workers for their vacancy. The Sex Discrimination Act 1975 is extremely
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concerned persecution of workers in the working atmosphere, workers education and training
and the allocation based on services and products along with the ejection of premises are
included. The way of victimization, sexual harassment and the discrimination on the basis of the
marital status and pregnancy are added in this section 89(7) of this Act.
As per Employment Protection Act 1978, it has been involved that right to appropriate payment
disregarding of sex, regulation and the contract rules between the managers and the workers are
included so the concerned organization can easily increase their worker satisfaction rate. In the
case of Trafalgar, soaring team maintains Sex Discrimination Act 1975 and the Employment
Protection Act 1975 so that the organization can remold the training session based on the
performance level of the workers (Edgell, 2016). Appropriate salary for the workers within the
organization enhances the satisfaction rate of the workers and it prepares a positive effect on the
working atmosphere.
Human Rights Act 1998 deals with the human rights which everyone must treat with dignity,
evenly, respect and fairness. Trafalgar appoints this Human Right Act for enhancing patience,
tolerance and psychological between the workers and the other shareholders of any organization
(Oliver, 2016).
Conclusion
In this above task, the concept of equality is extremely maintained by 5the tours and travels
sector so they can conduct psychological understanding between service providers and the
service users. Employment Protection Legislation Act protects the workers from persecution in
their working atmosphere. Data Protection Rules are also maintained by the tours and travels
sectors to protect all the confidential data of workers and other shareholders in a secure manner.
Human Rights Act allows tours and travels sector to allocate appropriate payment to the workers
on the basis of their performance and their experiences.
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TASK 3 (LO3, AC3.1, 3.2, M1, M2, M3, D1, D2, D3)
3.1 Explain contract legislation in relation to travel and tourism customers
With the dissimilarity for supply of products, the contract details are extremely implemented in a
short manner. In that case the customers or the service users can easily understand the framework
of the pay scale clearly. It has been observed that the Four Seasons Travel provides all the details
about their service prices to reduce the customer queries related to their service (Four Seasons
Travel. 2019).
Contracts for provision of services:
In the Four Seasons Travel, the service of contract provision, leave policy, confidential policies,
job information, employment period are added sob that the workers can easily understand the
working policies of the chosen organization in a realistic manner.
Contracts related to package holidays:
In this contract, the tours and travels organization creates travel insurances and visa for
customers in order to enhance the security and safety factors for their prospective customers.
Additionally, the managers of Four Seasons Travel provide detail information about the package
contracts and contravention of contract details to reduce the risk of dissatisfactions level of 5the
customers.
Valid contracts:
Accumulation of requirement are added to the valid contract so that the customers can
understand about what type of facilities they will get from the tours and travels sectors. Contracts
are executed by the tourism sector by the following protocol of the business with Consumer
Protection Act to reduce the risk of contravention of the contract. In case of Four Season Travel,
needs to enhance their relationship with all their tours and travel agencies and it should remold
their contract often increases their performance level (Vellas, 2016). According to the case
scenario, travelers are not satisfied about package tour of Spain due to that they are reducing
their oral promotion rate and decreasing their identity in the present competitive market.
Unfair contracts:
According to the case scenario, the wrong information about Four Seasons Travel based on
Spain tour packages reduces the satisfaction rate of the service users. Unfair contract frequently
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increases the risks of the governmental penalties and the contract may have extreme chance of
elimination of their service in UK. Therefore, it can be concluded that the higher team of the
tourism sector must keep their services updated about the business protocol before entering into
contract to reduce chaotic activities from the business of Four Season Travel.
Definition of Hotel/Inn:
Inns and hotels are created where tourists can easily obtain paid lodging. It has been observed
that the tours and travel operators prepare contract with the hotels and inns and creates their
travel packages so their customers can enjoy the trip in a organized way.
Hotel Proprietors Act 1956:
In the Act, it has been discussed that hotel proprietor is accountable for any type of product loss
or the damages of property of their guests. However, it can be concluded that hotels proprietors
provides essential training to the workers so that they can enhance the security factors of the
hotels and the services provided by them. The staffs of hotel calculated all the luggages of the
travelers before entering into the hotel to reduce the risk of damage of the property of the guests
(Vellas, 2016). In contract with Four Season Travel, hotel proprietor signs the contract by
maintaining this Act to enhance security and safety matters of tourists during their trip.
Principles of food hygiene regulations follow Food Act 1984 which control the hygiene of the
food and the sale of the food in a organized way. Formation of the classification of the food
premises allows hotels and hospitality industry to sell the hygienic food in front of their
consumers.
3.2 Explain consumer protection legislation in relation to travel and tourism customers.
Trade description Act 1968:
This act deals on the criminal offences which tours and travel business apply to enhance the
attraction of the customers. Wrong information of business misguides customers and it damages
their trip in an unfavorable manner. Trading standard business misguides the customers of tour
and travel business to reduce the criminal offences in the business. Four Seasons Travel
implements this Act in its business to provide right information about tours and travels based on
their travel packages. Torts of negligence and nuisance are most effective issues which Four
Season Travel faced in order to provide the wrong information to the travelers in their Spain
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