Legislation and Ethics in Travel and Tourism: A Comprehensive Analysis

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Legislation and Ethics in Travel and Tourism
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Contents
Introduction.................................................................................................................................................3
Task1...........................................................................................................................................................4
1.1 explain the legal and regulatory framework of the travel and tourism sector.....................................4
1.2 discuss surface, sea and air transport law in relation to the carriage of passengers within the legal
and regulatory framework........................................................................................................................4
Task 2..........................................................................................................................................................7
2.1 Evaluate the impacts of the principles of health, safety and security legislation on the travel and
tourism sector with reference to a UK tour operator and travel agency...................................................7
2.2 Analyze legislation that relates to equality with reference to a UK tour operator and travel agency. 8
Task 3..........................................................................................................................................................9
3.1 Explain contract legislation in relation to travel and tourism customers............................................9
3.2 Explain consumer protection legislation in relation to travel and tourism customers......................12
Task 4........................................................................................................................................................15
4.1 Analyze ethical dilemmas faced by the travel and tourism sector....................................................15
4.2 Analyze the Corporate Social Responsibility (CSR) policy of a specified travel and tourism
business.................................................................................................................................................16
Conclusion.................................................................................................................................................17
References.................................................................................................................................................19
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Introduction
The legal frame work of tourism industry covers many abstracts and various departments are
involved in it. It could be create under the tourism Act 1969, travel act 1985 and regulations of
package tour 1992. There are many types of laws which are included in the tourism industry like
it could be surface law, air law and sea law. These laws created as per the government directions
of UK. Many types of principles like health and safety related and security related legislations
also involve in the legislations of tourism.
Cox and Kings is a travel and tourism organization and headquarter of this organization is in
United Kingdom and India. The company is providing their services in leisure, hotels and
education. Richard Cox is founder of the company and the company at present time serving their
services across 22 countries. Cox and Kings use to provide their holiday packages in Canada.
US, Australia, Singapore, UAE and New Zealand.
At present time there are almost 3703 employees who are working in the organization and it is
progressive for adding new people in Industry.
In the below report the legislations and laws which are related to the tourism sector of UK would
be described. The different type of ethics and legal laws could be understood by the report to
analyzing the lawful culture of UK tourism.
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Task1
1.1 explain the legal and regulatory framework of the travel and tourism sector
1.2 discuss surface, sea and air transport law in relation to the carriage of passengers
within the legal and regulatory framework
Legal and regulatory
frame work of tourism
industry and law of air
and sea transport in
United Kingdom
(Source: News in headline)
Air Law
The international airline's related
rules and regulations are controlled
by “The Warsaw convention of
1929. A passenger’s death
compensation and the right about
claiming the personal injury are
included in it. The five freedom
agreement of 1944 controls all the
rules and regulations which could
be related to the landing territories,
passenger landing, non-traffic and
it’s specifies the related territories
Introduction
There is a connection
between the tourism
industry and legal laws.
This connection could be
made by many ways.
There are several parties
which are included in
tourism industry. Such as
suppliers, customers and
contractors. Process of
Conclusion
The leaflet explains various types of
tourism laws which are related to UK
tourism. It illustrates the rules and
regulations which the government of
the UK applies in their tourism sector.
These acts are also applied by the
tourism company Cox and Kings in
their travel packages. The benefits of
these tourism laws are described and
Legislations’ of tourism industry
Tourism act 1969
The related act creates a target on
the tourism organizations and
synchronization applied by “British
Tourism Authority”. The act
develops the establishment of
British tourism authority and it
created a tourist board for Scotland,
England and Wales. The act also
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legislation becomes
substantial when these
parties coordinate with
each others. The tourism
services include
accommodation services,
hospitality and behavior
of the agency. It is
rapidly growing industry
which includes various
rules and regulations.
Tourism in England
England is famous for its
historical culture and
there are many historical
monuments which could
be visited there.
This quality makes it a
famous tourist
destination. The
destinations like Bath,
Cambridge, Chester,
Dover, Durham and
many more which reflects
the beauty of England.
Tourism in Wales
explained in the leaflet.
The leaflet describes a different type of
surface laws, air laws, and sea laws
created by the International tourism
authority.
(Source: Amazon. in, 2019)
Legislations’ of tourism industry
Tourism act 1969
The related act creates a target on the
tourism organizations and
synchronization applied by “British
Tourism Authority”. The act develops
the establishment of British tourism
authority and it created a tourist board
for Scotland, England, and Wales. The
act also creates some financial
arrangements from the public fund to
develop the country more attractive for
the visitors. The Government of the
creates some financial
arrangements from the public fund
to develop the country more
attractive for the visitors. The
Government of UK uses this
amount for developing new hotels
and accommodations for the
visitors.
Transport act, 1980 and 1985
The act develops a control on
private transport bus companies
with their routes and manages all
the transport related laws in the UK
economy.
Surface Law
The law is in under the control of
“the international carriage of a
passenger by road act 1979. By
using this law Cox and kings
control all the road transports of
their company and control them
According to the surface law of the
UK. The act manages all the
physical damages and mental issues
and the loss of luggage of
passengers is also controlled by
“Carriage by Railway act, 1972.
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Wales is a developing
tourist destination and
almost 8.078, 900 tourists
come to visit Wales per
year. The annual
turnover of Wales’s
tourism industry is £ 4.8
billion as per the report.
The most important
activities which a visitor
can experience in Wales
are shopping, walking,
mountain hiking and
visiting monuments
which are related to the
History. Cardiff is the
most popular tourist
destination in Wales and
in the year of 2009
almost 14.6 million
visitors visit this area of
Wales (Camus, 2012).
UK uses this amount for developing
new hotels and accommodations for the
visitors.
Transport act, 1980 and 1985
The act develops a control on private
transport bus companies with their
routes and manages all the transport
related laws in the UK economy
(Malone, 2015).
These all low makes control on the
passengers, goods and transport
facilities.
Sea Law
The sea travel related safety and
security is covered by this act. The
sea crafts which loads almost 12
nos of passengers’ are mandatory to
keep fire equipment in them and
these types of equipment are under
control of “ International
convention for the safety of life at
sea. All the ships related liabilities
are under controlled by “The
Athens Convention, 1974
(Cherapanukorn and Focken, 2014).
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Task 2
Introduction: In the tourism industry there the law of security and safety or health-related laws
plays a great role for a visitor. Before visiting any other country, a visitor use to searches about
the health-related services which are proving by a tourism organization. Cox and Kings maintain
great safety-related laws in their packaged tour and it attracts the customers towards them. The
health and safety laws explain the success or failure of a tourism company and it provides
qualities for the tourism industry. By involving the following safety and security rules Cox and
Kings could create their best image at the global level.
Executive summary: The below argument is a reflection on the need for safety and health laws
in a tourism organization. It describes the related principles which should be applied by Cox and
Kings in their travel packages.
2.1 Evaluate the impacts of the principles of health, safety and security legislation on the
travel and tourism sector with reference to a UK tour operator and travel agency
Impacts of health and safety principles on tourism industry: These are the most important
factor in a tourism package and Cox and Kings need to implement the best safety policies for
their customer. The health-related principles should be introduced by Cox and Kings because it
will reduce their health-related liabilities of a visitor. The health and safety related principles
control various factors like assessments of fire, tourist insurance, etc. These factors make a
tourism package more attractive and valuable. This act could remove the risk of a tour package
plan and creates a safe area for the consumers.
The legislation of safety and security are not only important for a tourism organization but also
necessary for the visitors who purchase tour packages from them. Cox and Kings is a well-
known tourism organization and they include the safety level upper from the other rules and
regulation. This is why the population of across the UK chooses this organization to experience a
tourism (Mazilu, 2012)
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2.2 Analyze legislation that relates to equality with reference to a UK tour operator and
travel agency.
Travel agencies like Cox and Kings create equality in their travel packages and maintain
efficiency in their package planning. The equality act 2010, explains about the rules which could
be applied by Cox and Kings to create their customers equally in every situation. The main
target of this act is, it does not develop any different class of services with various customers. It
includes various acts like Equal pay act, 1970, race relation act, 1976, Disability favoritism act,
1955 and Sex unfairness act 1975 (Parker, et. al., 2012).
Travel and tourism legislations ensure the services provided by a tourism organization and it
illustrates the effectiveness of them. It explains that a travel organization or company needs to
provide their services equally for every customer.
The other equality acts are:
Straight inequity: The law created when a travel manager does not treat visitors according to
the set laws and regulation.
Roundabout inequity: It is helpful in a situation when some particular people manage the
various function of tourism.
Sensitive inequity: This type of situation only based upon the visitor’s experiences which they
received from the services of a travel organization (BAKAS, 2015).
Conclusion: The above argument explains about the equality acts which could be applied by
Cox and Kings to manage their market value and customer relationship. By including these acts
the organization would receive positive reactions of Visitors and would create a new customer
base also.
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Task 3
3.1 Explain contract legislation in relation to travel and tourism customers
Contract
A legal binding agreement
between two or more people is
known to be a contract. A
contract is known as promises
or promises which the law
enforces.
When both the parties agree to
all the term and conditions
mentioned in the contract then
only the contract (Legal
Match, 2018) is formed. For
example, when a tour agent
offers come complementary or
add-on on the package and
both the agent and buyer agree
to it.
If any of the individuals break
the rules of contract that he
might have to pay fines and
penalties to the party who
penetrated the contract.
Responsibility of the
Trading Standard Officers:
 To check the
application of false
trade explanation by
the provider.
 To ensure supply offer
to which false trade
description has been
implemented.
 False statement about
the delivery of any
facility or services.
Law contract and
agreements
Law is a very confusing aspect
in terms of contract and
agreements. Each and every
individual make a contract and
agreement on a daily basis.
Contracts are not only the
legal agreements signed by the
parties, in fact, but they are
also formed much easier
without the other creative
knowing. From the movement
to buy a single thing to
meeting a friend you agree to
a contract and agreement.
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Termination of the offer
Contracts and agreements
offers can be terminated in
many ways like:
 By rejection: When no
agreement has made
and the proposal has
been overruled.
 Failure of a
circumstance
committed to the offer.
 By acceptance: When
both the parties accept
to dismiss the
agreement.
(Source: European Parliament,
2105)
The contract for package
holidays
The contract on package
holidays is formed by the
customer mentioning their
needs and demands and the
Cox and Kings try to complete
all those needs. When the
demands have been completed
and both the parties agree on
the holiday package, then it is
the responsibility of Cox and
Kings to provide those
services.
As per holiday package
regulation 1992, the holiday
package must consist of at
least two services before
classifying it as a holiday
package.
Standard Element of a
Contract
 Offer – It states that
the offer is ready to be
acknowledged by the
offeree.
 Consideration – For a
valid contract
consideration is
mandatory. Without
this, the contract is just
Package Travel Regulation
Package travel regulation was
established in 1992. This
states that the
miscommunication should be
cleared at the end of the
service provider on making
the essential (Which?, 2018)
preparations. It should always
consider two or more facilities
like accommodation,
Conditions of Holiday
Package
 Details of the holiday
under the
advertisement or
brochure.
 Consumer regulation
 Agreement between
the agent and the
customer.
 Preference of the
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an agreement. The
holiday charge is as
per consideration.
 Certainty - The terms
and condition of the
contract shall be clear
to both the parties, of it
is not clear when the
contract would not be
valid.
 Acceptance –When the
offeree is ready to
accept the offer that
has been made.
 Capacity – The
capability to enter a
legal contract.
transport, etc. consumer.
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3.2 Explain consumer protection legislation in relation to travel and tourism customers.
Consumer Protection Law
Consumer protection law is a
law for the customer that deals
with misleading or false
statements. The false and
misleading statement can be in
terms of holiday, prices and
travel arrangement. This is a
very important law which
means if any legislation is
breached so it will lead to
penalties that (Veerpal Kaur,
2015) could be some fine or
prison.
The cox and kings need to
ensure that the information
that they provide to the
consumer are not fake and
misleading. If Cox and Kings
will provide a false statement
that they will be punished for
breaking the parameter. It is
very important that all the
information is accurate and
trustworthy so that there
should be no
TradeDiscrimination act
1968
Trade discrimination act is
very useful for those who have
guided wrong i.e. misleading
of description. The trade
discrimination act punishes for
misguiding the customers.
Penalties are given to the tour
operators or organization
when they know that they are
misguiding their customer and
still they provide (World
Intellectual Property
Organization, 2016) the
customer with wrong
information. It is very
important that no Cox and
kings should not provide any
wrong information like they
are saying they will provide
with the business class seat in
the airplane and are provide
the first-class seat, this is
misguiding the customer. This
will be against the law and
Unberrimae Fidei
Unberrimae Fidei is a Latin
word which means utmost
good faith. This is used at the
time of insurance contracts as
it states that all revelries
within the
assuranceagreementmust act
in good trust.
Trade in good trust can help in
their contracts also.If Cox and
kings uses good faith that
means that they will provide
all the information corrects on
the basis of what they will
offer the customer.
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