Travel and Tourism: Legal and Ethical Frameworks in England and Wales

Desklib provides past papers and solved assignments for students. This report analyzes the legal and ethical aspects of the UK travel and tourism industry.

LEGISLATION AND ETHICS IN TRAVEL
AND TOURISM SECTOR
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Table of Contents
TABLE OF FIGURES........................................................................................................................ 3
INTRODUCTION............................................................................................................................ 4
TASK 1 LEAFLET.............................................................................................................................5
1.1 EXPLANATION OF THE LEGAL & REGULATORY FRAMEWORK OF ENGLAND AND
WALES IN THE TRAVEL AND TOURISM SECTOR.......................................................................5
1.2 DISCUSSING THE VARIOUS LAWS SUCH AS AIR, SURFACE AND SEA TRANSPORT
LAWS IN RESPECT TO THE LEGAL AND REGULATORY FRAMEWORK FOR THE CARRIAGE OF
PASSENGERS..............................................................................................................................8
TASK 2 MANAGEMENT REPORT.................................................................................................11
2.1 EVALUATING THE IMPACT OF HEALTH, SAFETY, AND SECURITY ON THE TRAVEL AND
TOURISM................................................................................................................................. 11
2.2 ANALYSING THE LEGISLATION THAT RELATES TO EQUALITY WITH REFERENCE TO
THOMAS COOK TOUR OPERATOR..........................................................................................13
TASK 3- LEAFLET..........................................................................................................................15
3.1 EXPLANATION OF THE CONTRACT LEGISLATION OF THE CUSTOMERS IN RELATION TO
THE TRAVEL AND TOURISM SECTOR......................................................................................15
3.2 EXPLANATION OF THE CONSUMER PROTECTION LEGISLATION IN RESPECT TO THE
TRAVEL AND TOURISM...........................................................................................................18
TASK 4- REPORT.......................................................................................................................... 20
4.1 ANALYSING THE ETHICAL DILEMMAS..............................................................................20
4.2 CORPORATE SOCIAL RESPONSIBILITY OF THE THOMAS COOK......................................21
CONCLUSION.............................................................................................................................. 22
REFERENCES................................................................................................................................23
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TABLE OF FIGURES
Figure 1: LOGO OF ASSOCIATION OF BRTISH TRAVEL AGENTS..................................................6
Figure 2: LOGO OF STRATEGIC RAIL AUTHORITY........................................................................7
Figure 3: logo of civil aviation authority.....................................................................................8
Figure 4: Travel and tourism sector Contracts..........................................................................15
FIGURE 5: CONTRACT ELEMENTS..............................................................................................16
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INTRODUCTION
Legislation and ethics also play an important role in the travel and tourism sector; there are
many different factors that are focused on the travel and tourism sector. The law contains
sea law, the air law, and the surface law for the passengers with respect to their carriages.
The law also takes care of the different variables of the customers like security & safety,
and health issues of the customers. In this assignment, the different the framework of the
legal and regulatory body with respect to England and Wales will be discussed in the form
of the leaflets. The different influences of the health, safety and security principles in the
legislation and ethical framework have to be analysed. In the later sections, the consumer
protection system will also be taken into account. The analyses based on the different
ethical problems related to travel and tourism will be useful for better understanding. At
last for the growth and development of travel and tourism, the corporate social
responsibility will be analysed in reference to the particular travel and tourism business.
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TASK 1 LEAFLET
This task contains the information pack in the form of the leaflet that explains the legal and
regulatory framework of England and Wales with respect to the travel and tourism sector.
This section will also provide a deep understanding of the principles and laws of the surface
law, air law and sea law with respect to the carriage of the tourists and passengers in the
travel and tourism sector.
1.1 EXPLANATION OF THE LEGAL & REGULATORY FRAMEWORK OF
ENGLAND AND WALES IN THE TRAVEL AND TOURISM SECTOR
The growth of the country depends on the economy and now the Travel and Tourism
sector playing an important role I the economic growth. This Travel and Tourism also have
to follow the certain rules and regulations designed by the government for the proper
administration (Vellas, 2016). The legal and regulatory framework is now linked with the
Travel and tourism sector for the welfare and health & safety purpose of the customer. The
different parties or bodies involved in the travel and tourism are the passengers, the
regulatory officers, contractors, the service suppliers etc.
With respect to the England and Wales there are various legal and regulatory frameworks
that are being discussed below:
Association of British travel agents (ABTA):
Figure 1: LOGO OF ASSOCIATION OF BRTISH TRAVEL AGENTS
[SOURCE: Villas, 2016]
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This travel and tourism association helps to provide the schemes for protecting finances,
this is a regulatory body that was established long years ago. This also helps for providing
all the information regarding Visa, Passport and the health & safety sector. The ABTA
provides the flexibility to the customers to get the refund of their tickets if there is any
delay in the timing of the flight and the passenger don't want to travel. The ABTA is very
concerned about customer satisfaction and they respond to the queries and complaints of
the customers in just 28 days.
Strategic rail authority (SRA):
Figure 2: LOGO OF STRATEGIC RAIL AUTHORITY
[source: Lovell, and Nightingale, 2016]
This non-departmental public body in the United Kingdom was established in the year
2000. This helps the railway industry for guiding in the strategic planning and direction
(Lovell, and Nightingale, 2016). The main motive or we can say the importance of
establishing this body was to encourage the railways in Britain for the growth and
development of Travel and Tourism.
Civil Aviation Authority (CAA):
This body is mainly established for inspecting the pilots licensing, the issues of the pilot
licensing, the check of the various equipment’s used in the aviation industry and many
others (Cunliffe, et al., 2017). This is the important body that looks after the legal and
regulatory frameworks of civil aviation in England and Wales.
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Figure 3: logo of the civil aviation authority
[Source: Cunliffe, et al., 2017]
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1.2 DISCUSSING THE VARIOUS LAWS SUCH AS AIR, SURFACE AND SEA
TRANSPORT LAWS IN RESPECT TO THE LEGAL AND REGULATORY
FRAMEWORK FOR THE CARRIAGE OF PASSENGERS
For the safety and security of the passengers, there are different rules and regulations
introduced by the government. The Air, Surface and Sea laws are included for the carriage
of the passengers so that they do not get any harm in their traveling.
The law that is specially framed for the carriage of the passengers are as follows:
AIR LAW:
Denied boarding Regulation:
The following rules that are included in this act are related to flight delay queries,
reimbursement of the money, free refreshments, calls etc. This rule is applied and satisfies
with all the passengers who are departing from a UK airport (Ritorto and Fisher, 2017).
Passengers whose flights have delayed due to some issues are provided assistance in this
framework.
Warsaw convention of air law:
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The Warsaw convention provides services like providing the physical tickets to all the
customers and travellers, also providing the tickets for checking of the luggage that
provides security to the passengers. The regulation also provides the passenger the right to
get a claim against any injury and damages that occur during the journey and also if the
person is dead in any situation (Hong, 2018). Passengers are allowed to get claims for both
the reasons.
SURFACE LAW:
Road act 1979 that defines the carriage of passengers:
For the safety and security of the travellers and passengers traveling by road, this rule is
formed. This law takes care of the passenger’s injury in case of physical damage or any
mental disorder; they also protect the rights of the handicap or disabled persons. With the
introduction of this law the passenger’s rights are secured (Gwilliam and Mackie, 2017).
SEA LAW:
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Athens convention:
This law is designed for the security and safety of the passengers those are traveling by the
sea route. If the passengers are affected by any damages or loss due to traveling with this
means of transport they are allowed to make compensations for that. The liability of the
ship is also governed by this act, and also for the protection of the interest of the
passengers, this law helps them to get relief (Lewins, 2017).
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TASK 2 MANAGEMENT REPORT
The tour operator and travel agency of the UK are concerned for the health and safety of
the passengers and for that the manager of the Thomas Cook, the tour operator industry is
preparing the management report. This report is also concerned with the analysis of the
equality of legislation with respect to travel and tourism in the UK.
2.1 EVALUATING THE IMPACT OF HEALTH, SAFETY, AND SECURITY ON THE
TRAVEL AND TOURISM
To minimize the risk of the accidents and harm caused by travel and tourism, various health
safety and security legislation are being formed. The main aim of this legislation is to
protect and maintain the security and safety in all possible manners (Woo et al., 2018). The
employees are the main resources of the travel and tourism and for that, the health safety
and security issues are analyzed and the risk against them is minimized.
The following are the principles of the safety and security that helps in protecting the
employees from various risks:
Health and safety at work Act:
The introduction of this act by the parliament of the UK was initiated for protecting the
rights of health, safety, and security of individuals at the place they are working (Cowley,
2015). The basic responsibility that holds the importance of the Thomas Cook group is to
safeguard the employees, to focus on providing the healthy working environment for them
and to provide all the facilities and essentials that will help them to work effectively
(Cowley, 2015). The Health and Safety Act (1974) that influenced the Thomas Cook group
because the act has some main rules and regulations that will ensure the employees are
working according to the duties assigned to them and their performance is according to the
functioning of the working environment.
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Occupier’s Liability Act:
The Thomas cook was affected by this Act as this act was concerned about providing the
rights to the passengers of the company. The passengers of the company can get a claim for
the damages and harm caused to them and the company was also responsible for
safeguarding and protecting the rights and passengers in the company (Morrell et al.,
2015). The year in which this act was introduced is 1984, and the act says that the company
has to take care of all the passengers on their premises. Being the manager of the Thomas
cook, the company must ensure that the passengers can also ask for the compensation of
the harm caused to them (Morrell et al., 2015). The various applications of this act must be
followed by Thomas Cook for protecting and safeguarding their living and working
environment. Thomas cook also has the responsibility to arrange the things for providing
them with a safe place to stay.
Data Protection Act (1988):
The personal information and data of the passengers shared by them with the company are
protected by this act, The Thomas cook realized the need of this act for the passenger's
Data and information protection. This act holds its importance because they were
concerned with the protection of information and data of the customers as well as
employees of the Thomas cook company (Ansell, 2018). The provision that was explained in
this act was, The Thomas Cook was not allowed to share any individual’s information with
others because the Thomas Cook was only responsible if anybody’s information is leaked in
the by the company.
Thus Thomas Cook has used this act to protect the individual’s information and data and all
the information of the clients, visitors and the tourists, so that the employees and all the
passengers must feel protected and safe in the working environment of the travel and
tourism industry sector (Ansell, 2018).
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