Unit 8: Legislation and Ethics in Travel and Tourism Sector

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Unit 8: Legislation and Ethics in the Travel and Tourism
Sector
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Table of Contents
Introduction:....................................................................................................................................4
Task 1: LO1: Written Article:..........................................................................................................4
1.1 – Explain the legal and regulatory framework of the travel and tourism sector with reference
to England and Wales:.....................................................................................................................4
1.2 – Discuss surface, sea and air transport law in relation to the carriage of passengers within
the legal and regulatory framework of the United Kingdom...........................................................6
Task 2: LO2: Management Report:.................................................................................................8
Introduction:....................................................................................................................................8
2.1 Evaluate the impacts of the principles of health, safety and security legislation on the travel
and tourism sector with reference to Thomas Cook:.......................................................................8
2.2 Analyse legislation that relates to equality with reference to Thomas Cook............................9
Conclusion:....................................................................................................................................11
Task 3: LO3: Leaflet:.....................................................................................................................12
3.1 Explain contract legislation in relation to travel and tourism customers:...............................12
3.2 Explain consumer protection legislation in relation to travel and tourism customers.............14
Task 4: LO 4: Written Article:.......................................................................................................15
4.1 Analyse ethical dilemmas faced by the travel and tourism sector...........................................15
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4.2 Analyse the Corporate Social Responsibility (CSR) policy of a specified travel and tourism
business:.........................................................................................................................................16
Conclusion:....................................................................................................................................18
Reference List:...............................................................................................................................20
Appendix:......................................................................................................................................24
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Introduction:
The Lawful and governing framework for travel and the tourism industry concealments several
common scenarios of depending on the parties involved. This part of the progress comes under
the Tourism Act of 1969; Travel Act, 1985 and 1992. The holidays of the package of rules are
legal, maritime law and the right of air passenger transport to the legal and regulatory
framework. There is also the impact of health, safety and protection in travel and tourism. It is in
the legislation that concerns the same laws and the same contracts for travel and tourism
customers. Customers, also protected by the application of thermal insulation for consumer
protection. Travel and tourism companies cannot go it alone to make the decision to their
advantage. Legislation and ethics in organizing this travel and tourism with corporate social
responsibility to contribute to the improvement of society. Therefore, this study will help us to
understand the different aspects of the travel and tourism sector and the organizations involved in
the sector. This will also be useful for a better understanding of the rules, regulations and laws
that govern the travel and tourism industry.
Task 1: LO1: Written Article:
1.1 – Explain the legal and regulatory framework of the travel and tourism sector with
reference to England and Wales:
The tourism industry and legislation are interconnected in various ways. There are so many
parties involved in the tourism industry like suppliers, customers, suppliers, etc. When these
parts interact with each other, the role of legislation is significant. From the example of a
restaurant, food for the customer falls within the legal and regulatory framework of the law of
the factors involved, such as hospitality, quality and customer habits. Belonging from they travel
and tourism sectors, these factors comes under the below mentioned tourism legislations and
acts.
Tourism Act, 1969:
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This law focuses on the organization and coordination of tourism, as included in the Tourism
Authority of Britain.
Transport Act, 1980 & 1985:
This law regulates and controls the transport bus and the private citizen and directs them.
Package Travel & Tour Regulations, 1992:
These rules govern the responsibility of the tour operator to transmit to its customers.
The purpose is mainly to promote the standard procedures of the legislation, managing the rights
and obligations of the interested parties, the tourism industry. The tourism law is also influenced
by the “Commission for safety and health”, “International air transport association”, “Strategic
railway authority”, “Civil aviation authority”. Apart from this, the legal and regulatory
framework also includes the following:
The operator is responsible for the passengers after the damages with the laws described below
(WTO, 2005):
The Aviation Law and the Carrier 1979 is anyone who participates in the transport of passengers
by plane or road. The Carrier is responsible, if due to negligence, for passengers who have died
or been injured or who have damaged their property.
International transport by sea (Athens Convention, 1974): This refers to maritime travel in the
Convention, the carrier is liable for the damages of travelers when traveling by sea.
International Road Transport Act (air and road transport, 1979): This is involved with the
passenger rights, even if they have paid for the trip or travel for free. This law also means
damage to all passengers while driving. Act of Athens Convention 1974 and in English. They are
international operators and / or passengers and the national traffic order of 1987 was supposed to
travel at sea for domestic travelers.
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The 1972 rail traffic law refers to international transport and includes the control of passengers
and baggage. If it is a passenger violation, the carrier is required to check the luggage of the
passengers to be paid.
1.2 – Discuss surface, sea and air transport law in relation to the carriage of passengers
within the legal and regulatory framework of the United Kingdom.
Air, surface and maritime transport in the legal and regulatory framework established by the law
on real estate, maritime and air law. This law will be discussed below:
Surface Law: International passenger road transport in 1979 stated that the law regulates the
land. Formula and protects passengers on the advice and approval of the vehicle. Resources now
require legislation to include physical / mental damage or damage to passengers traveling by
interference with the carrier. Also lost luggage, from the Railways Transport Act 1972. The act
of "Act International Road Transport of Passengers, 1979" has been defined. Protects passengers'
rights on board. All requests for injuries or mental disorders of passengers served by this law
together. The passenger's lost baggage is also regulated by the "Rail transport law, 1972" (). This
law regulates the transport of goods and people. Passengers with disabilities are also protected by
this law.
Sea Law:
International maritime organization, formulated by the security of the United Nations and
protection of navigation safety. also controls the environmental factors involved in the operation
of the ship. The International Convention for the Safety of Life at Sea (SOLAS), to manage the
operation of fire safety, the ability to fight an on-board crew and rescue equipment for maritime
containers with at least 12 passengers. Shipping security is covered by this legal contract.
Environmental factors are also regulated by this law. The "level" associated with at least 12 node
passengers for fire safety and life protection are covered by the "International Convention for the
Safety of Life at Sea (SOLAS)". or limits established by the "Athens Convention of 1974".
Air Law:
The air traffic law contains various laws. The 1929 Warsaw Convention defines international
transport and contains provisions on transport documents. In addition, compensation for death or
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injury claim the right of passengers. Cars are required to carry out checks on baggage during the
first trips. Montreal Conference 1999, the system of legal instruments of Warsaw presented a
single, but as a patchwork to be replaced, as indicated above. International regulations and
transport documentation are defined in the “Warsaw Convention of 1929”. Compensation for the
death of a passenger and the claim for damages, which is also covered by this. The "Five
freedoms of the 1944 agreement" include all the rules and regulations of landing on the area for
traffic, not traffic, passengers and the landing of goods and its territory.
Apart from this, there is something common law, in the context of the transportation contract
called, the common law that a number of different laws / laws, for example, Railways Act 1993,
Act Water Transport 1961 199 Merchant Act and others, according to ABTA and CAA legal
(some of them are government, including personal ones from the government). dictate common
rules, how things should happen different construction laws differ from the operator, there is not.
It is known that it is a problem that imposes the law, the law on aviation of 1961 is a single set of
rules that everyone or almost the nation would have had to face the problem. It was founded in
1929, started in the Warsaw Agreement, which regulated operator responsibility under a single
international transport. and since then it has been monitored to cope with the change in demand
(Bianchi and Stephenson, 2018); 1955 Hague Protocol, 1966 Montreal Convention and the 1999
Montreal Convention.
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Task 2: LO2: Management Report:
Introduction:
The main intention of the legislator is to manage the development of tourism through the
introduction of Lang Tourism by determining the rights and obligations of those involved in the
unified tourism sector criteria. Employers and workers play an active role in maintaining the
safety of the organization. The main reason for health and safety regulation is to ensure that the
work environment is safe and harmless. Therefore, this section of the study bis going to prepares
a report, describing all the common factors evaluating the impact of the principles of health,
safety and security legislations regrading travel and tourism sector with the organization Thomas
Cook.
2.1 Evaluate the impacts of the principles of health, safety and security legislation on the
travel and tourism sector with reference to Thomas Cook:
Health, safety and protection legislation has focused on the potential dangers of travel and the
tourism sector and ensures that the risk of accidents is minimal. The main objective to protect the
safety of all aspects of the work environment. The primary responsibility of the employer and
workers in advance is to detect if there is any possibility of danger in the workplace and anyone
who can inform the danger as soon as possible. “Occupational health and safety (HSWA 1974)”
contain the rules governing employers in the performance of their duties. To ensure proper
operation, there were three options as follows:
Guide: health and safety managers are trying to understand if we are aware of the laws in force.
It also helps to empower people to properly comply with the law. It also helps to provide
technical assistance.
Approved Code of Practices (ACOP): The relationship with the formulation of the approved
Code of Good Practice (COP) on unsafe work practices involving hazardous substances. Failure
to comply with these codes will result in the employer's liability. Police employees after duty
include:
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 Take measures to prevent an accident.
 Inform directly about real and potential dangers.
 Participate in effective risk management training.
Regulation: the employer’s responsibility to maintain the right light, first aid and other legal
requirements for the risk of accidents at work. Organizations with a capacity of five employees
must write health and safety and the code order issued below:
 New recruits are informed about the correct induction regulation.
 Conducting training for the employees of the organization is acquiring the knowledge and
skills necessary to manage the tools.
 Emissions indicate punching mechanisms and signs of caution.
 Similar fire exercises and fake evacuations are underway at regular intervals.
 Provide a fire safety manual for employees. Advisory sessions conducted by the
authorities of each routine.
2.2 Analyse legislation that relates to equality with reference to Thomas Cook.
The Equal Opportunities Act 2010 focused on the treatment of workers and citizens without
discrimination. Furthermore, it seeks to simplify the law by eliminating inconsistencies. This is
essentially cumulative with the Act Equival Compensation Act 1970; Sex Act 1975
Discrimination; Race Act 1976 Report; Hereditary Discrimination Act 1995; Order the same
work (religion or creed), 2003; In 2003, the regulation on equal treatment in employment matters
(orientation resignations); Employment rules at the same age, 2006; Equality Act 2006;
Regulation of the state of affairs (sexual orientation) 2007”. The law on travel and tourism
guarantees that tour operators treat all customers equally to receive their goods and services
without discrimination for consumers.
The Sex Discrimination Act 1975, on the other hand, protects the interests of the individual from
any gender discrimination or education, employment and education similar families and so on.
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 Some types of discrimination covered by the above law included the following:
 Immediate discrimination occurs when a person treats others unevenly according to the
standards.
 Direct discrimination is called when a group of people who are deprived of services or
facilities would do so.
 Perceptive discrimination: based on the perception of the standard of discrimination that
people face.
Harassment and disability: It have been said that harassment occurs when a person is subjected
to undesired by the client, by the suppression of the supplier, by the contractor and by other
goods or services in the tour operator. The courts are established with employment
discrimination and harassment related to labour rights, treatment fees and others that I raise due
to a defect. Anyone who has discriminated during the trip I think the corrective actions are
appropriate (Belias, et al., 2019.).
By serving people who are discriminated against on the basis of work, they have the right to a
labor court based on discrimination based on disability or harassment, such as reward. If a person
is discriminated against during his trip, the interested parties must make the resources mentioned
above. Being an essential element of work in the UK, it is illegal to distinguish between
individuals and one of the "isolated isolates" delocalize gender, disability, families and social
karaketan, race, religion or belief, gender, along with sexual orientation. The main act of the
Equal Opportunities Act 2010 which prohibits discrimination in the admission of schools, public
administration and the transfer of personal services or principles of activity.
Favouritism is illegal when a manager is a candidate for the terms and conditions of
employment, conducts an assessment to dismiss an employee or other disadvantages.
Deformation of others, in the sense that managers have the responsibility to make sensitive
changes in the workplace optimistic. They have employees with complete disabled functions ().
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Due to age, beliefs, gender, race and religion, there is usually no compulsion of constructive
impartiality and favouritism often limited to supporting optimism. All reduced, because
favouritism is mechanically fair and allows the person to lie based on the 1996 law on labour
rights, section 94, regardless of how long they provide services to the company.
Conclusion:
This section of the study has been focused on analysing the legislations with respect to the
equality and the several impacts of the prevalent legislations and the regulations governed by the
UK government. According to researchers, it has been concluded that all these vital legislations
are necessary for maintaining sustainability in the travel and tourism sectors.
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Task 3: LO3: Leaflet:
3.1 Explain contract legislation in relation to travel and tourism customers:
It is a binding contract for each of the company’s tourist services to the customer with respect to
the costs offered by the company. Check all on the specification of a complete tour terms and
conditions related to visit, departure time, destination details, cost of living, etc. If the company
fails, after the commitment, consumers can withdraw and cancel the contract. Each order comes
up with their corresponding items. Those are as follows:
Offer: There are two sides to the trade. One for the offer and other extra costs. The bidder makes
an offer for the recipient and a recipient who receives the offer. This statement services that are
ready to be accepted.
Acceptance:
Then get confirmation from the recipient. It was as if the recipient bought the resort for the
holidays and became a customer to be analysed in detail and in travel agencies (Forno and
Garibaldi., 2015).
Consideration:
A contract becomes valid and complete only after a certain consideration. It is considered only in
the absence of a contract and cannot be challenged by the law. For example, in a vacation
package, which are considered by travel agency fees.
Capacity:
This ability to be part of a legal contract. You must have a valid age, a healthy mind, be free of
intentions according to the law. For example, consumers must declare that they are 18 or older
before a valid contract applicable by law.
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