Legislation and Ethics in Travel and Tourism: A Comprehensive Analysis

Desklib provides past papers and solved assignments for students. This report examines UK travel and tourism legislation and ethics.

Legislation and Ethics in Travel and
Tourism

Table of Contents
Introduction......................................................................................................................................2
Task 1...............................................................................................................................................4
1.1 Explain the legal and regulatory framework of the travel and tourism sector with references
to England and Wales..................................................................................................................4
1.2 Discuss surface, sea and air transport law in relation to the carriage of passengers within
the legal and regulatory framework of the United Kingdom.......................................................4
Task 2.............................................................................................................................................10
2.1 Evaluate the impacts of the principles of health, safety and security legislation on the travel
and tourism sector with reference to Thomas Cook..................................................................10
2.2 Analyse legislation that relates to equality with reference to Thomas Cook.......................12
Task 3.............................................................................................................................................15
3.1 Explain contract legislation in relation to travel and tourism customers.............................15
3.2 Explain consumer protection legislation in relation to travel and tourism customers.........17
Task 4.............................................................................................................................................19
4.1 Analyse ethical dilemmas faced by the travel and tourism sector.......................................19
4.2 Analyse the Corporate Social Responsibility (CSR) policy of a specified travel and tourism
business......................................................................................................................................19
Conclusion.....................................................................................................................................22
References......................................................................................................................................23

Introduction
Travel and tourism segment of any country play a significant part in the economic expansion and
improvement. The main aim of the government is to develop the sector of tourism all over the
country. In this assignment, the main focus to educate the learners about the different legislation
that are enacted by the government for guiding the tourism industry. The involvement of the
traveling sector in the UK is approximately 217 billion pounds which is a huge sum of the
growth of GDP in this sector. Thomas Cook is one of the Travel based company which is
considered in this assignment and the impacts of the government legislation on all over the
business functions. It also discusses the contractual legislation to assure consumer safety in
reference to Thomas Cook. The last task of this assignment analyses the importance of corporate
social responsibility in the business.

Task 1
1.1 Explain the legal and regulatory framework of the travel and tourism sector with
references to England and Wales.
1.2 Discuss surface, sea and air transport law in relation to the carriage of
passengers within the legal and regulatory framework of the United Kingdom.
Introduction The government of the UK has always
considered the importance of tourism in the
economy by introducing the various laws and
legislation for the progress of Tourism. As an
Assistant manager of Thomas Cook, this article
introduces the different lawful and regulatory
frameworks in relation to the sea, air, and
surface transport law while carrying the
passengers.
The legal and regulatory framework To ensure the protection of the health and
safety of the passengers during traveling, the
UK government enacted various legislation in
this context are mentioned below:
Strategic Rail Authority (SRA)
SRA was a nondepartmental body of the public
formulated underneath the Transport Act, 2000
to give an accurate route to the industry of the

railway (Smith, 2016).
Health and Safety Commission
The health and safety commission is not the
government body and formulated as per the
provisions of the Health and Safety Work act,
1974. Its key endeavor is to defend the people
from risk and risky activities at a place of
work. This commission is also responsible to
make necessary arrangements to secure the life
of the people.
Health and Safety Executive
It is the agency of the government of the UK
for encouraging workplace health and safety
(Simpson and Horberry, 2018).
Civil Aviation Authority (CAA)
CAA is the statutory corporation which is
accountable to regulate the overall
responsibilities of civil aviation in the United
Kingdom. It oversees the pilots licenses,
equipment testing, and additional examination.
International Air Transport Association
(IATA)
The International Air Transport Association
(IATA) is the organization of trade that
represents around 290 airlines. It supports the
activity in the field of aviation and assists in

formulating the policies to resolve the issues of
aviation. Its main aim is to make the air
transport industry safe and secure.
The UK Parliament formulated laws as per the
requirement in the country by following the
process of enacting the laws. The process of
lawmaking in the UK is divided into various
stages with the final consent of the Queen bill
becomes the law.
In the process of the legal framework, the
disputes among the parties can be resolved out
of the court with the method of arbitration or
conciliation. In this context, Barristers and
solicitors are also playing a significant role in
resolving the parties issues by representing
them in court.
In the UK, there are various courts responsible
for handling disputes. The structure of the
court includes Magistrate Court, Tribunals,
Crown Court, County Court, High, Court of
Appeal and the Supreme Court.
Surface, sea and air transport laws To certify the safety of the traveler the UK
government enacted several laws which are

also abiding on the Thomas Cook.
International Carriage by Sea (Athens
Convention, 1974)
The Athens Convention covers the provision to
carry the passengers and their luggage via sea.
It is established to provide compensation to the
passenger's cause and injury or death or any
damage to their luggage (King, et. al., 2019).
International Carriage by Road (Carriage
by Air and Road Act 1979)
This act ensures that the passenger's rights
remain protected during traveling via fees or
free with the carrier permission. It includes
claims for any injury or loss caused to the
passenger.
Denied Boarding Compensation Schemes,
European Union (1997)
In the UK, the traveler has the right to declare
compensation in case of delayed flight or flight
cancellation.
Carriage of Passenger by Road Act 1974
This act is enacted to make the carrier
accountable for driven the passengers safely to

their destinations without any injury or
damage. The carrier is also accountable to
ensure that the passengers are seated
comfortably in any situation.
Air transport and conventions protocol
Warsaw (1929)
This convention consists of the rules relating to
the international carriage by air for regulating
the liability for the persons travel
internationally.
Montreal (1975)
Montreal Convention abides the authority of
the airways to recompense the passengers in
case of any injury or loss caused while
traveling (Dumiter and Jimon, 2016).
Tokyo (1963)
It is an international treaty to ensure the safety
and security of passengers travel through the
air.
Conclusion By discussing the above-mentioned legislation,
it is important that the travel industries abide
by these regulations so that their passengers
and their luggage remain safe and secure. The
main aim of these legislations is to promote the

safety procedures and abide by the tourism
industries to perform their obligations.

Task 2
Executive Summary
This task assists in evaluating the health, safety and security legislation and its impact on the
tourism industry. Further, it also analyses the fairness legislation and its significance in the
tourism business like Thomas Cook.
Introduction
Health, safety and security legislation formulated by the government play an imperative role to
protect the employees against the discrimination and hazardous activities that are prevailing in
the organizations (Percival, et. al., 2017). These legislations abide by the employees of the
tourism industries to remain protected against any risk.
2.1 Evaluate the impacts of the principles of health, safety and security legislation on
the travel and tourism sector with reference to Thomas Cook.
As a Thomas Cook assistant manager, it is imperative to train the staff concerning the health,
safety and security laws by maintaining the equality and safety at the place of working. Both the
employer and employees are accountable to identify the workplace hazards and reporting it to the
higher authorities. There are various laws and regulations that are pass by the administration are
as follows:
The Health and Safety at Work Act, 1974
The key objective of this act is to protect the safety, wellbeing and work for the welfare of the
people at the workplace. Further, this act abides the management to control the use of dangerous
and hazardous substances and prevent it from falling in the illegal hands (Bryant, et. al., 2018).
The duty of Care
It is a legal responsibility to create an obligation on a person to abide with the reasonable care
while performing any acts that cause foreseeable harm to others. The harm is caused due to the
act of negligence.

Data Protection
Data protection is the process to keep confidential information safe and secure from corruption
and loss. This provision is regulated under the Data Protection Act 2018 by executing the
General Data Protection Regulation (Wachter, et. al., 2017).
Occupiers Liability Act, 1984
This act provides protection against any unlawful access of the trespasser of someone's property.
It is also gave the right to the property owner to claim damages in case of any loss.
Vicarious liability
It is the secondary liability where the superior is accountable for the acts of the subordinates. It is
crucial that the staff of the Thomas Cook does not indulge in any unlawful activities.