Unit 8: Legislation and Ethics in Travel and Tourism Sector Report

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UNIT 8 LEGISLATION AND ETHICS IN TRAVEL AND
TOURISM SECTOR
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Table of Content
Introduction......................................................................................................................................2
Task 1 (LO1, AC1.1, 1.2, M1, M2, M3, D1, D2, D3).....................................................................3
LO1 Understand the legal and regulatory framework in the travel and tourism sector..................3
1.1 – Explain the legal and regulatory framework of the travel and tourism sector with reference
to England and Wales......................................................................................................................3
1.2 – Discuss surface, sea and air transport law in relation to the carriage of passengers within
the legal and regulatory framework of United Kingdom.................................................................5
Task 2 (LO2, AC2.1, 2.2, M1, M2, M3, D1, D2, D3).....................................................................6
LO2 Understand legislation and regulations relating to health, safety and security in the travel
and tourism sector............................................................................................................................6
2.1 Evaluate the impacts of the principles of health, safety and security legislation on the travel
and tourism sector with reference to a UK tour operator and travel agency...................................6
2.2 Analyse legislation that relates to equality with reference to a UK tour operator and travel
agency..............................................................................................................................................7
TASK 3 (LO3, AC3.1, 3.2, M1, M2, M3, D1, D2, D3)..................................................................9
LO3 Understand consumer protection legislation in relation to the travel and tourism sector.......9
3.1 Explain contract legislation in relation to travel and tourism customers...................................9
3.2 Explain consumer protection legislation in relation to travel and tourism customers.............10
TASK 4 (LO4, AC4.1, 4.2, M1, M2, M3, D1, D2, D3)................................................................11
LO4 Understand the role of business ethics in the travel and tourism sector................................11
4.1 Analyse ethical dilemmas faced by the travel and tourism sector...........................................11
4.2 Analyse the Corporate Social Responsibility (CSR) policy of a specified travel and tourism
business..........................................................................................................................................12
Conclusion.....................................................................................................................................13
References......................................................................................................................................14
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Introduction
Tourism legislation and law are enforced mainly in the hospitality sectors in order to enhance
factors related to security as well as safety of all the passengers and the service users. Rights and
equity contract are signed in between the travel sectors and their service users in order to reduce
the chance of breach of contract. Through this assignment, all the facts and elements related to
the regulatory and legislation framework are demonstrated. Blake Morgan, UK is the best
consulting firm which has been selected for task 1. In task 2, Topdeck, UK is the company whose
support has been taken in order to accentuate all the principles that are required to be followed
related to the security, health and safety of the passengers. On other hand, The Latin America
Travel Company, UK is the travel agency that has been selected for task 3 and at last Thomas
Cook, UK has been selected to complete the entire task 4.
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Task 1 (LO1, AC1.1, 1.2, M1, M2, M3, D1, D2, D3)
LO1 Understand the legal and regulatory framework in the travel and tourism sector
1.1 – Explain the legal and regulatory framework of the travel and tourism sector with
reference to England and Wales
SRA (Strategic Rail Authority): The main objective and aim of SRA are accentuated in the
Transport Act 2000. Blake Morgan, UK is the travel law consultant firm that follows all the
objectives of SRA with respect to improve the transport facilities for the passengers
(Blakemorgan.co.uk, 2019). The main focus of this authority is to enhance the service facility for
the travellers so that they get the utmost satisfaction while travelling from one place to another.
HSE (Health and Safety Executive): It has been always observed that every business unit
indulge in travel and tourism appoints executives who keeps checking all the issues related to
health and safety in an organization (Sinelnikov et al., 2015). Executive looks overall situations
including defective tools, potential hazards and other broken equipments in order to reduce the
chance of any kinds of accidents and thus confirming the travelling much safer.
HSC (Health and Safety Commission): The HSC focuses to improve factors related security and
safety of the staffs and employees who are hired to work in travelling sector (Kim et al., 2015).
In the Act of 1974, it has been observed that several appropriate measures are taken into
consideration to improve the security and hospitality environment for the passengers as well as
the staffs.
Maritime Authorities: This is an authority that offers Seafarer certificate in order to advice the
travelling sectors in order to follow specific protocol and commercial fining for hydrograph
programme (Patroumpas et al., 2015). The role and responsibility of the authority is to update the
travelling sectors about mitigates and marine ecosystem changes.
ABTA (Association of British Travel Agents): All the crucial tourism procedures in Wales,
Scotland and Britain are regulated and maintained by ABTA (Smith et al., 2017). This agency is
majorly responsible for the provision related to insurance booking with the departure facilities.
IATA (International Air Transport Association): This association is established in order to
promote corporation in between the world’s scheduled of airlines that will ensure safe, reliable
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and secure air services to the passengers (Vasigh, 2017). Blake Morgan, UK is the most effective
and efficient consultant firm that provides all the necessary information’s to its clients including
the schedule and tickets so that the passenger enjoy their journey without any barriers.
ATOL (Air Travel Operators): This is the commission that provides visa as well as transport to
the potential passengers in order to make their holidays and vacations the utmost for them (Xia
and Zhang, 2017).
CAA (Civil Aviation Authority): The major objective of this authority is to regulate the British
Airways Industries and also consequences several aviations related to laws that will lead to
improve the tourism sectors in UK (Gillen and Morrison, 2015). The two important parts of the
travel and tourism sectors are the code of conduct and arbitration services that will serves as the
guideline to managers to consider right business practices for their practical assistance.
Criminal Law: The major focus of this department is to protect the rights and duties of the tour
operators (Kadish et al., 2016). In case of any breach of conduct, the sector will be highly
penalised. Blake Morgan, UK operates all its operations following the regulation and rules that
are determined by the criminal laws framed by the government and the local body’s policies of
the concerned country (Blakemorgan.co.uk. 2019).
Contract industrial Tribunal: This is the tribunal that is constructed in between the employers
and employees of the tourism sectors in order to eliminate the breach of contract.
ACAS (Conciliation and Arbitration service): This is the authority that focuses on providing
training courses for the line manager, supervisors and HR managers that will lead to boost the
effectiveness of the organization and will increase the productivity as well as profitability of the
company.
Magistrates’ court: This court is engaged in providing the summary to indictable offence, either
way offence and any other specific offences enabling the judge to act right on either kinds of
offences.
Crown Court: All the criminal cases are enacted and justified in this court and it is taken in 92
locations of England and Wales.
Constitutional Court: This court is termed as the Supreme Court for the crime related cases in
England, North Ireland and Wales. Blake Morgan maintains all the past decisions records and
ask the suggestive measures relevant to the protocol of the court in order to reduce the breach of
conduct.
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1.2 – Discuss surface, sea and air transport law in relation to the carriage of passengers
within the legal and regulatory framework of United Kingdom.
All the facts related to cartilage of passengers irrespective to the various transportation modes
that is land, sea and air are all accentuated below.
Airport transport protocols and conventions:
Hague (1955): This is one of the protocols that focuses on the rules and regulations related to
International Carriages by Air. The second most important protocol is Warsaw (1929) of the
Airline transportation (Daley, 2016). This determines the different codes that will reduce the
chance of injuries and death of the passengers and the service providers of the tourism sector.
Carriage of passengers’ by Road Act 1974: This act is applied on every contracts related to the
carriage of the passengers as well as the luggage to reduce the breach of contract. This act is
applied on the passengers travelling by the road. In this Act, the Load of Carriage is specified in
order to decrease the chance of accidents. Executive member of the Blake Morgan provides all
the carriage and travelling related suggestions to the passengers so that the trip ends in a
systematic manner.
Geneva, London and Athens Conventions: The Athens conventions focuses on the matters
related to the carriage the passengers travelling through sea. Geneva Convention is the one who
has established the protocol for the treatment of humanitarian in war. On the other hand, London
Convention deals with all the safety related factors of International events such as Olympia in
London.
Denied boarding compensation schemes: This scheme is applied to protect the rights of the
passengers. The scheme is active when the passengers are denied and forbidden to board in flight
although the passengers are having their valid ticks of reservation (Paling et al., 2016). Thus,
Blake Morgan always tries to keep all the employees updated irrespective of the rules and
regulations of the government protocol, which are based on tourism and travelling.
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Discuss surface, sea and air transport law
in relation to the carriage of passengers
within the legal and regulatory framework
of United Kingdom
Airport transport protocols and conventions
Hague (1955)
Carriage of passengers’ by Road Act 1974
Geneva, London and Athens Conventions
Denied boarding compensation schemes
Leaflet
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Task 2 (LO2, AC2.1, 2.2, M1, M2, M3, D1, D2, D3)
LO2 Understand legislation and regulations relating to health, safety and security in the
travel and tourism sector
In this task, all the crucial sections including Sex discrimination Act 1975, fair trading concept,
Health and Safety at Work 1974, Human rights Act 1998 and Occupier Liability Act 1984 will
be included. In order to maintain a proper and effective environment in the travel sector, an
adequate training and development is provided to the employees and the service providers. Major
impact of the equal opportunity has been discussed in this task that will raise the accuracy of the
services.
2.1 Evaluate the impacts of the principles of health, safety and security legislation on the
travel and tourism sector with reference to a UK tour operator and travel agency
Certain impacts of rules and regulation based on the safety and health factors are as follows:
● Fair-trading
Fair trading concedes the travelling sectors to provide services in front of the passengers that
leads to the fair services to the service users. Thus, it terms as the set fair regulation and rules
between the service providers and the passengers that are analyze on the daily basis in order
screen the standard of performance of the organization. Topdeck, UK investigate and analysis
each issues of the stakeholders and enhance the overall performance of the service provider to
reduce the errors in the performance.
● Employment law
This employment law is highly followed by the company Topdeck, UK in order to provide equal
opportunity to its employees and staffs to perform for the wellbeing of the company, thus the
facts related to sex discrimination, beliefs and religions is not adopted and are avoided.
● Data protection
This is the activities that are performed by the travel sectors in order to secure and maintain the
confidentiality of the business activities in a safest manner from the outsiders.
● Diversity and equality legislation
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Diversity and equality legislation are related to the Equality Act 2010 from the passage of time
when the consistency of the tourist sectors arises in the business. It has been observed that in
order to function and operate the business unit smoothly, the company is required to maintain the
fair environment that will lead to improve the communication factors among the employees. To
perform in the most effective and efficient it is important maintain a friendly environment for
both service provider and passengers.
● Safety and health factors
Irrespective to reduce the chance of risk related to safety and health injuries the company
Topdeck, UK is very much concern to the health and safety factors of the passengers (Brauer,
2016). The Topdeck, UK Company provides a proper and adequate training to its staff members
in order to increase the safety measures of the passengers. The company pays high attention and
adopt all the safety measures to secure the journey of the passengers.
2.2 Analyse legislation that relates to equality with reference to a UK tour operator and
travel agency.
The Health and safety at work Act 1974 ensures that the company is must to protect all the issues
related to the health, safety and welfare of the members working to improve the overall condition
and the welfare of the company (Bibby, 2017). Reasonable practices with the safety based
equipments are in the working environment are applied and issues to ensure and raise the safety
factors of staffs and employees in a more precise manner.
According to the Occupiers Liability Act 1984, any injured trespasser can raise a claim
irrespective of their personal death and injuries (Slapper, 2018). From this specific act of section
2(1) it has been evaluated that there are two major kinds of risk stated which includes injuries
related to the natural traits of the rivers, landscapes and so on. On the other hand injuries that
occurs due to the careless attitudes of the service providers. Henceforth, the claim of injuries
from the passengers depends on the types of risk. Travelling sectors are very crucial related to
providing safety to both the passengers as well as the employees of the company. Bothe the Acts
that are mentioned above are followed by the company Topdeck, UK. In order to enhance the
ability of the staffs the above acts are intrinsically crucial to follow. In addition all the above acts
lead to improve the working environment of the company as well as increase the economic
growth of the company.
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Data protection, duty of care and vicarious liability:
Travel sectors are required to protect all the confidential information of its company as well as
the entire related document from the outsiders to eliminate the chance of activities related to
hacking. It is very intrinsic to install advanced ant viruses in the system and maintain the proper
backups that will reduce the risk related to the breach. The travelling sectors include vicarious
liability and responsibility where employees are time bound as well as performance related
issues matters. In order to increase the overall ability of the employees training are provided with
will lead to increase the performance level of the employee in an innovative manners.
Companies of the travelling sectors use all the advanced and digital technologies to
communicate. These advanced methods enable to maintain a proper working environment and
guide the employees to keep the complete records of the activities of the passengers. Like for
instance Topdeck, UK HR department provides all the intrinsic facts and information to its
employees through that digital method of communication which leads to improve the overall
working performance of the company in the market. In addition, to maintain the safety of the
confidential documents of the company the executives shares the code and password only with
the crucial members of the company.
Human Right Act 1998 is the act which ensures the right of equality, respect, fairness and
dignity. Topdeck, UK contrivance this Human Right Act in order to improve the psychological,
patience and tolerance between the shareholders and the employees of the company.
From the above task the intrinsic of the human equal rights are highly accentuated. In order to
maintain the psychological understanding between the passengers, shareholders and employees
in travelling sectors this act is crucial to be followed by the company. The legislation of
environmental protections act protects the staffs of the company from the harassment in the
workplace. Data protection rules enable to maintain the confidentiality of the information and
data.
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TASK 3 (LO3, AC3.1, 3.2, M1, M2, M3, D1, D2, D3)
LO3 Understand consumer protection legislation in relation to the travel and tourism
sector
3.1 Explain contract legislation in relation to travel and tourism customers
In Contracts for supply of goods, the details are analyzed in brief manner to explain the
payment methods to the passengers. It has been observed that The Latin American Travel
Company, UK provides all the necessary details that can reduce the passenger’s queries about
the services provided (Topdeck.travel. 2019).
Contracts for the provision of services:
In order to explain all the terms and provisions to the employees in a vivid manner The Latin
America Travel Company, UK mentions in its contract all the crucial factors including job
information, employment period, confidential policies, service provisions and leave policies.
Contracts related to holiday package:
In the contract of package the travel company prepares travel insurance and visa for its
customers so that their security and safety factors can be improved. In additions The Latin
America Travel Company provides all the necessary details related to the travelling along with
the breach of contract to the potential passengers to reduce the risk.
Valid contracts:
All the intrinsic statutory requirements are mentioned in a valid contract to ensure that the
passengers are acknowledged will all the facilities and services that will be provided to them by
the travelling sector. The company follows all the protocols of the Consumer protection Act,
which clearly states that the foremost and crucial objective of the company is to provide
satisfaction to the customer accentuating their security and safety. On the breach of this act the
company will be highly penalized by the legislative government of the country.
Unfair contracts:
As per the mentioned scenario, due to the wrong information that is provided by the travel
assistance of The Latin America Travel Company has reduced the level of satisfaction of the
potential passenger. It has been noted that the unfair contract practice will lead to maximize the
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