Legal and Ethical Frameworks in the UK Travel and Tourism Industry

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Legislation and Ethics in Travel and Tourism Sector
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Table of contents
Introduction......................................................................................................................................3
Task 1 (LO1, AC1.1, 1.2, M1, M2, M3, D1, D2, D3).....................................................................4
1.1 Explain the legal and regulatory framework of the travel and tourism sector with reference to
England and Wales..........................................................................................................................4
1.2 Discuss surface, sea and air transport law in relation to the carriage of passengers within the
legal and regulatory framework of United Kingdom......................................................................6
Task 2 (LO2, AC2.1, 2.2, M1, M2, M3, D1, D2, D3) (940)...........................................................1
Introduction......................................................................................................................................1
2.1 Evaluate the impacts of the principles of health, safety and security legislation on the travel
and tourism sector with reference to a UK tour operator and travel agency...................................1
2.2 Analyze legislation that relates to equality with reference to a UK tour operator and travel
agency..............................................................................................................................................3
TASK 3 (LO3, AC3.1, 3.2, M1, M2, M3, D1, D2, D3)..................................................................6
3.1 Explain contract legislation in relation to travel and tourism customers...................................6
3.2 Explain consumer protection legislation in relation to travel and tourism customers...............8
Explain contract legislation in relation to travel and tourism customers.........................................1
TASK 4 (LO4, AC4.1, 4.2, M1, M2, M3, D1, D2, D3)..................................................................1
4.1 Analyse ethical dilemmas faced by the travel and tourism sector.............................................1
4.2 Analyse the Corporate Social Responsibility (CSR) policy of a specified travel and tourism
business............................................................................................................................................2
Conclusion.......................................................................................................................................3
References........................................................................................................................................4
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Introduction
The improvement of security and safety of the clients or passengers in the sector of travel and
tourism is provided by the tourism laws and legislation. To mitigate the risks of violation of
contract, rights and equity contracts are devised between the organization belonging to the travel
sector and the service users. This report highlights the various law, legislations and regulatory
framework in the United Kingdom. For completion of task 1, the organization Kennedys has
been chosen which provides legal consultation on travel and tours. Another organization, Expat
Explore has been chosen for task 2 which is a UK based tour operator. For completion of task 3,
a UK based travel agency, Travel Stop UK has been chosen and for task 4 International Airlines
Group (IAG) is selected.
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Task 1 (LO1, AC1.1, 1.2, M1, M2, M3, D1, D2, D3)
1.1 Explain the legal and regulatory framework of the travel and tourism sector with
reference to England and Wales
SRA (Strategic Rail Authority): The SRA of the organization Kennedys sets its goals, objectives
and aims that relates to the Transport Act 2000. The company makes improvement in its
facilities of transport by following those objectives and aims. The level of satisfaction of the
tourists or clients is enhanced through the practice of this authority.
HSE (Health and Safety Executive): Some experts are recruited by the travel businesses that
give advices and update the organization about the current health and safety laws and legislation.
At Kennedys, the HSE takes account for the defective tools and broken equipments, which can
cause potential damage to the travellers (Kennedyslaw.com., 2019). Thereby, practice of HSE
reduces the risk of accidents and helps the company to run a safe and sound business.
HSC (Health and Safety Commission): A HSC is the travel business helps by improving the
factor of safety and security of the tourists as well as the staffs or workers. As per the Act of
1974, the maintenance of security factor and cleanliness of the travel and tourism sector is
associated with the adequate hospitable and security environment.
Maritime Authorities: This authority gives Seafarer certifications with the provision of advices
that are related to commercial fishing (Van der Wagen, 2015). It also develops protocol that is
aimed for hydrography programme. The function of this authority is to keep the organization
Kennedys updated on the marine ecosystem and reduces the risk of water resource overuse.
ABTA (Association of British Travel Agents): ABTA controls the process of travel and tourism
in Britain, Wales and Scotland. ABTA provides booking facilities, insurance and departure
facilities to the travellers (ABTA., 2019).
IATA (International Air Transport Association): The cooperation among the various scheduled
airlines of the world is maintained and promoted by the association ABTA. The aim of this
association is to help the travellers with the provision of secure, safe and reliable air travel. The
organization, Kennedys also provides its service users with adequate information regarding the
schedule of the tours, availability of tickets in order to provide them an enjoyable holiday.
ATOL (Air Travel Operators licensing): ATOL is a commission that helps the travellers by
availing them visa and transport. This is done to support the travellers with the great holiday
package offers.
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CAA (Civil Aviation Authority): The British Airways industries are controlled by an authority
which is the CAA (Caa.co.uk., 2019). CAA executes the laws that are associated with aviation so
that the travel and tourism sector of UK can be improved. Another major component of the
tourism sector is Codes of Conduct and arbitration service because it helps the line manager in
executing right code for the business to assist them practically.
Criminal law: Criminal laws highlight and protect the rights and duties of the tour operators in
UK. If the travel organization does any misconduct the criminal law executes penalty to the
organization. The travel executives of Kennedys thus obey the laws and legislation under the
criminal law in order to mitigate the chance of penalty.
Contract industrial Tribunal: to mitigate and prevent the risk of misconduct or breach of
contract, Contract industrial Tribunal is developed between the staffs and the employer in the
organization Kennedys.
ACAS (Conciliation and Arbitration service): The human resource managers, line managers,
supervisors of Kennedys are trained by ACAS so that the productivity and profit margin of the
organization can be enhanced (Acas.org.uk.,2019).
Magistrates’ court: It is the court that enables the judges in taking correct decisions regarding
any offences with the provision of indictable offences, either-way offences and summary of
offences.
Crown court: This court is present in 92 locations across the England and Wales where the
criminal cases are judged.
Constitutional court: This court performs the role of a Supreme Court in England, Wales and
North Ireland (Maniatis, 2016). The company Kennedys obeys the past decisions of
Constitutional court and also accepts the protocol of the court so that the misconducts or breach
of contract can be mitigated.
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1.2 Discuss surface, sea and air transport law in relation to the carriage of passengers
within the legal and regulatory framework of United Kingdom.
There are various mode of transportation such as air, land or sea. The various mode of
transportation with respect to cartilage of the travellers are described below:
Airport transport protocols and conventions:
Hague (1955): This is a protocol that mainly highlights the laws that are associated with the
international carriage by air. Warsaw 1929 is another important protocol related to transports
through airlines which identifies various codes to reduce the risk of injuries, deaths of the
travellers in the travel and tourism sectors (Legislation.gov.uk., 2019).
Carriage of Passengers’ by Road Act 1974: It stands for the convention which relates to the
luggage of the passengers. The convention is applied in the contracts made between the travellers
and the travel companies so that the risk of breach of contract can be mitigated (McCabe and
Diekmann, 2015). This convention generally applies on the road travels where the weight of the
luggage of the travellers is taken. This practice reduces the chance of accidents also. Kennedys
uses to suggest its clients regarding the luggage that they must carry. This helps the clients to
enjoy the trip.
Athens, London, and Geneva Conventions: Athens convention is a convention that relates to
the carriage of the travellers in the sea mode of transportation. The safety and security factors in
international events like Olympia in London are the focus of the London convention. However,
the Geneva Convention stands for the protocol for benefactor treatment at wars.
Denied boarding compensation schemes: This is the scheme that is applied on the travellers or
passengers who deny to board in flight although they have reservation tickets that are valid.
Hence, the executives of Kennedys use to update its customers regarding the current laws and
regulation of the government regarding the travel and tourism sector.
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Discuss surface, sea and air transport law in
relation to the carriage of passengers within the
legal and regulatory framework of United
Kingdom.
There are various mode of transportation such as air,
land or sea. The various mode of transportation with
respect to cartilage of the travellers are described
below:
Airport transport protocols and conventions
Hague (1955)
Carriage of Passengers’ by Road Act 1974
Athens, London, and Geneva Conventions
Denied boarding compensation schemes
Explain the legal and regulatory
framework of the travel and tourism
sector with reference to England and
Wales
SRA (Strategic Rail Authority)
HSE (Health and Safety Executive)
HSC (Health and Safety Commission)
Maritime Authorities
ABTA (Association of British Travel
Agents)
IATA (International Air Transport
Association)
ATOL (Air Travel Operators licensing)
CAA (Civil Aviation Authority)
Criminal law
Contract industrial Tribunal
ACAS (Conciliation and Arbitration
service)
Magistrates’ court
Crown court
Constitutional court
Legal and Regulatory Framework in Tourism Sector
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Task 2 (LO2, AC2.1, 2.2, M1, M2, M3, D1, D2, D3) (940)
Introduction
This report deals with the legislation and regulation in the sector of travel and tourism which are
directly linked with the health, safety and security of the passengers. The report thus incorporates
various acts including Occupiers Liability Act 1984, Human rights Act 1998, Health and safety
at Work 1974, and fair trading concept and Sex discrimination Act 1975. It also highlights the
training programs that are given to the staffs of the travel companies in order to maintain the
working environment effectively and efficiently. The study also discusses about the effect of
equal opportunity so that accuracy in the work can be enhanced.
2.1 Evaluate the impacts of the principles of health, safety and security legislation on the
travel and tourism sector with reference to a UK tour operator and travel agency
Fair-trading is implemented in the sector of travel and tourism so that the passengers can be
served in a safe and fair manner. Fair trading applies fair rules between service providers and the
clients regularly in order to interpret the level of performance of the company
(Legislation.gov.uk., 2019). Expat explore every issue of the stakeholders of the company such
as the passengers, employees and suppliers; and alters their performance to mitigate the risk of
error in performance. The organization Expat Explore also follows the Employment law by
providing equal rights and opportunity to the workers (Expat Explore., 2019). It chooses its
employees on the basis of their performance and not by their race, sex, beliefs and religion. The
activity of Data protection enables the travel and tourism sector to save and protect the data of
the travellers that are highly confidential. The acts also help the companies to protect the
information of the business activities in a secure manner. Organizations in travel and tourism
sector maintain the stability in business by following Equality and diversity legislation that
includes acts like Equality Act 2010. Psychological understanding and Communication level in
between the travel organizations and the passengers are maintained efficiently and effectively
with the maintenance of a fair working environment (Equalityhumanrights.com., 2019). In order
to mitigate the risk of injuries and death, Health and safety factors are directly applied over the
stakeholders of the organizations in the sector of travel and tourism. The organization Expat
Explore gives fruitful training to its staffs employees regarding the handling of equipments and
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safety factors so that they become efficient in protecting the other stakeholders as well as
themselves.
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2.2 Analyze legislation that relates to equality with reference to a UK tour operator and
travel agency.
As per the legislation named Health and safety at Work 1974, all the organizations are bound to
give protection to their employees regarding safety, health and welfare at work so that the
working environment of the companies could be improved. Organizations are bound to perform
reasonable practice at work by using good working condition equipments and safety equipments
so that the safety factor of the staffs is enhanced in a better way.
According to the act named Occupiers Liability Act 1984, a visitor who is injured can claim
penalty for his or her personal injury (World Travel Guide., 2019). As described in the section
2(1) of Occupiers Liability Act, it is prominent that two types of risks are there. The first type of
injury happens due to presence of features such as the landscape, river, hills etc. The second type
of injury happens because of the careless attitude of the travel organizations. Hence it can be said
that, a person can claim money based on the type of his injury. Safety of the travellers and the
staffs are most important necessity of the organizations in the travel and tourism industry. The
two Acts that has been discussed above Act guides Expat Explore in modifying the grooming
session of its staffs. This practice helps the staffs in handling various issues in working
environment depending on the priority of the risks (Tourismconcern.org.uk., 2019).
Data protection, vicarious liability, and duty of care: The organizations in Travel and tourism
sector use to protect the financial information and the confidential data in an efficient manner to
maintain the security and reduce the risk of activity of hackers. According to Arini et al. (2018),
travel organizations must implement and utilize a plan for backup and must install and use
advanced software of antivirus for the purpose of running a safe and sound business and to
reduce data breaching. In case of indirect responsibility, travel organizations possess the
responsibility of the performance issues of their staffs and they are also bound to pay
compensation on the basis of the performance of the staffs. Such a good practice helps the
tourism sector to gain accuracy at work. This is also achieved by an innovative approach by
providing the employees effective training for enhancing the level of their performance. Travel
organizations use digital technologies in order to enhance the communication with the existing
stakeholder. At Expat Explore, human resource all the employees are provided with necessary
information based on recent technology which also helps to enhance their performance level.
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Equality concept is highly accepted by travel organizations and helps to select candidates based
on their talent for various posts that are vacant in the company. The Act of Sex discrimination
protects the employees from harassment at the workplace (Figueroa-Domecq et al., 2015). The
Sex Discrimination Act 1975 and Employment Protection Act 1978 are also obeyed by the
organization Expat Explore. These acts ensure that all the employees of the organization are
paid on the basis of their talent and performance. A great pay scale of Expat Explore for its staffs
improves the level of satisfaction of the employees and thereby generates a positive working
environment.
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Conclusion
This task encloses the equality concept in the travel and tourism industry. It can be concluded
that the organization Expat Explore follows the concept of equality in order to develop
psychological understanding among the travellers and the service providers. The legislation
under Employment protection Act provides protection to the employees from various kinds of
harassment at workplace. The rules of Data protection are highly accepted by the organization so
that the personal information of the travellers as well as the employees can be kept secure. The
Human right Act is also obeyed by Expat Explore which enables it to pay right compensation to
the staffs depending on their experience, talent and performance.
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